Scribe online 02 event based integration
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This document discusses event based integration using Scribe Online. It provides an overview of event maps, including message maps that utilize outbound messages from Salesforce and event maps that use a request/reply capability. Common use cases for event maps are also presented, such as CRM event driven integration and submitting sales order data from Salesforce to an ERP system. The session covers benefits of event based maps, techniques for designing event maps, and takes questions from attendees.
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Scribe online 02 event based integration
- 1. CONFIDENTIAL | © 2015 Scribe Software Corporation. All rights reserved. Event Based Integration
- 2. CONFIDENTIAL | © 2015 Scribe Software Corporation. All rights reserved. 4 Session Abstract During this session we will discuss how the request/reply capability of Scribe Online works and some common use cases for it. After the session you will fully comprehend what situation it is appropriate to use this new feature and how to test and apply it to your integration.
- 3. CONFIDENTIAL | © 2015 Scribe Software Corporation. All rights reserved. 5 Agenda • Event Maps Overview • Benefits of Event Based Maps • Use Cases • Design Techniques
- 5. CONFIDENTIAL | © 2015 Scribe Software Corporation. All rights reserved. 7 Scribe Online Event Maps • Message Maps ◦ Only Supports Salesforce.com ◦ Utilizes Outbound messages and workflows ◦ Hits Scribe hosted REST endpoint ◦ SFDC Pushes XML out ◦ Scribe provides queueing mechanism
- 6. CONFIDENTIAL | © 2015 Scribe Software Corporation. All rights reserved. 8 Scribe Online Event Maps Scribe Online Cloud Endpoint Outbound Message Acknowledgement Scribe Online Agent Message Relayed to Agent Target Maps Unique URL per map Cloud Source
- 7. CONFIDENTIAL | © 2015 Scribe Software Corporation. All rights reserved. 9 Scribe Online Event Maps
- 8. CONFIDENTIAL | © 2015 Scribe Software Corporation. All rights reserved. 10 Scribe Online Event Maps • Request/Reply ◦ REST Endpoint ◦ Accepts POST of JSON data • Non-Hierarchical ◦ Issues JSON reply back to calling service • Hierarchical
- 9. CONFIDENTIAL | © 2015 Scribe Software Corporation. All rights reserved. 11 Scribe Online Cloud Endpoint Request with source data Response Scribe Online Agent Message Relayed to Agent Target Maps Unique URL per map Response from Target Cloud Source Scribe Online Event Maps
- 10. CONFIDENTIAL | © 2015 Scribe Software Corporation. All rights reserved. 12 Scribe Online Event Maps
- 11. Benefits of Event Based Maps
- 12. CONFIDENTIAL | © 2015 Scribe Software Corporation. All rights reserved. 14 Benefits of Event Based Maps • Allows for real time integration • Added control over Row counts • Added control over API hits • Data Presentation vs Integration • Access to systems without a connector
- 13. Use Cases
- 14. CONFIDENTIAL | © 2015 Scribe Software Corporation. All rights reserved. 16 Use Cases • CRM Event driven integration ◦ OnLoad form events, button push to invoke web resources ◦ Useful for enrichment and cleanse
- 15. CONFIDENTIAL | © 2015 Scribe Software Corporation. All rights reserved. 17 Use Cases
- 16. CONFIDENTIAL | © 2015 Scribe Software Corporation. All rights reserved. 18 Use Cases • SFDC Support Case ◦ Support reps log calls from Call Center ◦ When a Call is dropped, customer needs to be emailed follow up direction ◦ Must occur within 5 minutes
- 17. CONFIDENTIAL | © 2015 Scribe Software Corporation. All rights reserved. 19 Use Cases
- 18. CONFIDENTIAL | © 2015 Scribe Software Corporation. All rights reserved. 20 Use Cases • SFDC Submission of data ◦ Sales Team works Sales Order ◦ Workflow fires based on specific fields having certain terms ◦ Creates Orders in ERP as well as Sales Order in SFDC
- 19. CONFIDENTIAL | © 2015 Scribe Software Corporation. All rights reserved. 21 Use Cases
- 20. CONFIDENTIAL | © 2015 Scribe Software Corporation. All rights reserved. 22 Use Cases • WebHooks ◦ Gives marketing the control to sync data as a step in a workflow ◦ Allows for data to be fed from other systems to Scribe
- 21. CONFIDENTIAL | © 2015 Scribe Software Corporation. All rights reserved. 23 Use Cases
- 22. CONFIDENTIAL | © 2015 Scribe Software Corporation. All rights reserved. 24 Use Cases • iFrames ◦ Display data fetched using Request and simply show it to a user when its required ◦ Limits rows and storage needs
- 23. CONFIDENTIAL | © 2015 Scribe Software Corporation. All rights reserved. 25 Use Cases
- 25. CONFIDENTIAL | © 2015 Scribe Software Corporation. All rights reserved. 27 Design Techniques • Message Maps ◦ No joins allows, must use Fetch or Lookup ◦ Only Transactional data, one row per message ◦ SFDC will not wait for reply from Integration, only that it was delivered successfully
- 26. CONFIDENTIAL | © 2015 Scribe Software Corporation. All rights reserved. 28 Design Techniques • Request/Reply ◦ Call via Custom Code ◦ Could be embedded inside Buttons, form loads, iFrames, etc ◦ Lead Enrichment common use case ◦ Used in Web Hooks from many SAAS offerings
- 27. CONFIDENTIAL | © 2015 Scribe Software Corporation. All rights reserved. 29 Q+A
- 28. CONFIDENTIAL | © 2015 Scribe Software Corporation. All rights reserved. 30 THANK YOU