This document discusses service design and provides examples from companies like Amazon. It defines service design as building a business around customer value. The key aspects of service design thinking are that it is user-centered, co-creative, considers the sequencing of interactions and experiences, makes intangible services more visible, and takes a holistic view. The process of service design involves discovering customer values and business opportunities, planning customer experiences through an "experience map", and designing interactions. Service design shifts the focus from product specifications to the quality of the customer experience.
このプレゼントレーションでは、IAダークパターンと、個人に生じるIA的課題について問題提起を行います。
This presentation will raise the issue of IA dark patterns and the IA challenges that arise for individuals.
This document outlines the human-centered design process for developing interactive systems which involves 5 key stages: empathizing to understand user needs, defining the problem, ideating potential solutions, prototyping ideas, and testing prototypes with users. It also references a research paper that discusses strategies for future planning.
This document discusses four types of user experience (UX) when using a product or service: 1) anticipated UX before using where the experience is imagined, 2) in-the-moment UX during use where the experience happens, 3) episodic UX after using where the experience is reflected on, and 4) cumulative UX over the entire usage period where the experience across the whole usage time is recalled.
This document outlines the human-centered design process for developing interactive systems which involves 5 key stages: empathizing to understand user needs, defining the problem, ideating potential solutions, prototyping ideas, and testing prototypes with users. It also references a research paper that discusses strategies for future planning.
This document discusses four types of user experience (UX) when using a product or service: 1) anticipated UX before using where the experience is imagined, 2) in-the-moment UX during use where the experience happens, 3) episodic UX after using where the experience is reflected on, and 4) cumulative UX over the entire usage period where the experience across the whole usage time is recalled.