© Copyright 2017 Pivotal Software, Inc. All rights Reserved.
Secrets of Successful Digital
Transformers
Dormain Drewitz
@dormaindrewitz
January, 2018
Digital
Transformation
is Here
Minimum “Shoddy” Product
in production in 28 days
First quote delivered in 10
hours
45 updates in the first 55
days in production
@dormaindrewitz
https://builttoadapt.io/the-learning-never-stops-at-liberty-mutual-453a1bbeb70
Digital
Transformation
is Here
Built a digital network of service
providers for non-tow roadside
assistance
Reduced wait times by almost
half
Revenue lift of “tens of millions”
likely to grow to “hundreds of
millions”
https://www.forbes.com/sites/peterhigh/2017/10/23/allstate-technology-chief-develops-the-uber-of-roadside-assistance
Digital
Transformation
is Here
Reduced daily logistics
planning process from 4-6
hours to minutes
Weekly releases to a
secure network
Saving ~$200k a day on
fuel costs
https://www.forbes.com/sites/peterhigh/2017/10/23/allstate-technology-chief-develops-the-uber-of-roadside-assistancehttps://www.facebook.com/defenseinnovationunitX/videos/1105014259600458/
The future is here.
It’s just not evenly distributed.
- William Gibson
@dormaindrewitz
6
From idea to production: 6-9 months
@dormaindrewitz
T-Mobile: “From Zero to 12 Million”
https://schd.ws/hosted_files/cfsummit2017/e5/T-Mobile-ZeroTo12Million.pdf
https://www.youtube.com/watch?v=xgNRM7Fri_s
@dormaindrewitz
46% of Cloud Foundry users deploy in under a week
Source: Cloud Foundry Application Runtime User Survey, 2017
@dormaindrewitz
@dormaindrewitz
Secrets of Successful Digital Transformers
Secrets of Successful Digital Transformers
T-Mobile: “From Zero to 12 Million”
https://schd.ws/hosted_files/cfsummit2017/e5/T-Mobile-ZeroTo12Million.pdf
https://www.youtube.com/watch?v=xgNRM7Fri_s
@dormaindrewitz
Secrets of Successful Digital Transformers
Secrets of Successful Digital Transformers
Secrets of Successful Digital Transformers
Comcast: “Highest-value services first”
Source: https://www.youtube.com/watch?v=pfqSsjwCOqA @dormaindrewitz
Secrets of Successful Digital Transformers
Secrets of Successful Digital Transformers
Secrets of Successful Digital Transformers
Measuring Success
The Fourth Secret
@dormaindrewitz
Digital Metrics are hard to come by
Source: Gartner, “To the Point: How Industry CIOs are Shaping Board Thinking About Digital Transformation”, Gartner Symposium
Barcelona, November 5, 2017, Rich McAvey
IT Transformation Metrics Matter
@dormaindrewitz
Comcast: Measure the valuable metrics before and after
Source: https://www.youtube.com/watch?v=pfqSsjwCOqA @dormaindrewitz
CSAA Insurance: Measure the valuable metrics
Source: https://schd.ws/hosted_files/cfeu17/8e/cf_summit2017-csaa.pdf @dormaindrewitz
Define Metrics for Your Digital Transformation
● Don’t depend on the “business case”
○ But celebrate the successes
● Shortened Release Cycles
○ Course-correction Superpower
○ Includes patching
● Reduction in Downtime
○ Retiring from the Firefighter business
● Cost Avoidance of In-house Development
○ Include the labo(u)r costs @dormaindrewitz
5. Don’t launch with the Avengers
You want the team everyone can relate to… … not unattainable, rock star heroes
@dormaindrewitz
Cover w/ Image
Select teams carefully
● Different experience levels
● Different skills
● Volunteers who are passionate
about change
● Team focus on equality over
seniority
6. Embrace (and invest) in Test and Release Automation
@dormaindrewitz
7. Be bold
Neville George, Comcast, “10 Lessons We Learned with Cloud Foundry”,
https://content.pivotal.io/springone-platform-2017/10-lessons-we-learned-with-cloud-foundry-neville-george
@dormaindrewitz
Top down boldness
John Heveran, Liberty Mutual, https://content.pivotal.io/springone-platform-2017/john-heveran
@dormaindrewitz
Recap of 7 Secrets of Successful Digital Transformers
1.  Do the “dojo”: create space for change
2.  Pick an application(s): Ensure focus
3.  Feed developer groundswell: Help new ways go viral
4.  Measure: Mix business and tech metrics
5.  Select the first team carefully: Avoid rockstar heroes
6.  Embrace Test and Release Automation: The investment will
pay dividends
7.  Be bold: top to bottom, go big to make it real
@dormaindrewitz
Transforming How The World Builds Software
© Copyright 2017 Pivotal Software, Inc. All rights Reserved.

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Secrets of Successful Digital Transformers

  • 1. © Copyright 2017 Pivotal Software, Inc. All rights Reserved. Secrets of Successful Digital Transformers Dormain Drewitz @dormaindrewitz January, 2018
  • 2. Digital Transformation is Here Minimum “Shoddy” Product in production in 28 days First quote delivered in 10 hours 45 updates in the first 55 days in production @dormaindrewitz https://builttoadapt.io/the-learning-never-stops-at-liberty-mutual-453a1bbeb70
  • 3. Digital Transformation is Here Built a digital network of service providers for non-tow roadside assistance Reduced wait times by almost half Revenue lift of “tens of millions” likely to grow to “hundreds of millions” https://www.forbes.com/sites/peterhigh/2017/10/23/allstate-technology-chief-develops-the-uber-of-roadside-assistance
  • 4. Digital Transformation is Here Reduced daily logistics planning process from 4-6 hours to minutes Weekly releases to a secure network Saving ~$200k a day on fuel costs https://www.forbes.com/sites/peterhigh/2017/10/23/allstate-technology-chief-develops-the-uber-of-roadside-assistancehttps://www.facebook.com/defenseinnovationunitX/videos/1105014259600458/
  • 5. The future is here. It’s just not evenly distributed. - William Gibson @dormaindrewitz
  • 6. 6 From idea to production: 6-9 months @dormaindrewitz
  • 7. T-Mobile: “From Zero to 12 Million” https://schd.ws/hosted_files/cfsummit2017/e5/T-Mobile-ZeroTo12Million.pdf https://www.youtube.com/watch?v=xgNRM7Fri_s @dormaindrewitz
  • 8. 46% of Cloud Foundry users deploy in under a week Source: Cloud Foundry Application Runtime User Survey, 2017 @dormaindrewitz
  • 12. T-Mobile: “From Zero to 12 Million” https://schd.ws/hosted_files/cfsummit2017/e5/T-Mobile-ZeroTo12Million.pdf https://www.youtube.com/watch?v=xgNRM7Fri_s @dormaindrewitz
  • 16. Comcast: “Highest-value services first” Source: https://www.youtube.com/watch?v=pfqSsjwCOqA @dormaindrewitz
  • 20. Measuring Success The Fourth Secret @dormaindrewitz
  • 21. Digital Metrics are hard to come by Source: Gartner, “To the Point: How Industry CIOs are Shaping Board Thinking About Digital Transformation”, Gartner Symposium Barcelona, November 5, 2017, Rich McAvey
  • 22. IT Transformation Metrics Matter @dormaindrewitz
  • 23. Comcast: Measure the valuable metrics before and after Source: https://www.youtube.com/watch?v=pfqSsjwCOqA @dormaindrewitz
  • 24. CSAA Insurance: Measure the valuable metrics Source: https://schd.ws/hosted_files/cfeu17/8e/cf_summit2017-csaa.pdf @dormaindrewitz
  • 25. Define Metrics for Your Digital Transformation ● Don’t depend on the “business case” ○ But celebrate the successes ● Shortened Release Cycles ○ Course-correction Superpower ○ Includes patching ● Reduction in Downtime ○ Retiring from the Firefighter business ● Cost Avoidance of In-house Development ○ Include the labo(u)r costs @dormaindrewitz
  • 26. 5. Don’t launch with the Avengers You want the team everyone can relate to… … not unattainable, rock star heroes @dormaindrewitz
  • 27. Cover w/ Image Select teams carefully ● Different experience levels ● Different skills ● Volunteers who are passionate about change ● Team focus on equality over seniority
  • 28. 6. Embrace (and invest) in Test and Release Automation @dormaindrewitz
  • 29. 7. Be bold Neville George, Comcast, “10 Lessons We Learned with Cloud Foundry”, https://content.pivotal.io/springone-platform-2017/10-lessons-we-learned-with-cloud-foundry-neville-george @dormaindrewitz
  • 30. Top down boldness John Heveran, Liberty Mutual, https://content.pivotal.io/springone-platform-2017/john-heveran @dormaindrewitz
  • 31. Recap of 7 Secrets of Successful Digital Transformers 1.  Do the “dojo”: create space for change 2.  Pick an application(s): Ensure focus 3.  Feed developer groundswell: Help new ways go viral 4.  Measure: Mix business and tech metrics 5.  Select the first team carefully: Avoid rockstar heroes 6.  Embrace Test and Release Automation: The investment will pay dividends 7.  Be bold: top to bottom, go big to make it real @dormaindrewitz
  • 32. Transforming How The World Builds Software © Copyright 2017 Pivotal Software, Inc. All rights Reserved.