Seven Elements Of Effective Compliance Programs

White Paper:
The Seven Elements of an Effective
Compliance and Ethics Program

Executive Summary

Recently, the United States Sentencing Commission voted to modify the Federal Sentencing Guidelines,
including the standards for an effective corporate compliance and ethics program. These guidelines
have become an important barometer used by federal prosecutors and regulators in determining
whether a company should be charged with a crime at the conclusion of an investigation, and if so, the
severity of the civil enforcement action. Forward thinking organizations seeking to develop and foster
an effective compliance and ethics program are turning to Governance, Risk Management and
Compliance (GRC) software applications to help facilitate this endeavor. This document describes the
seven elements of an effective compliance and ethics program and the key capabilities that a GRC
software solution should have in order to serve as the foundation for an effective compliance and ethics
program.

1185 Sanctuary Parkway, Suite 250, Alpharetta, Georgia 30004 I Phone: 678.992.0262 I www.compliance360.com

Introduction

The United States Sentencing Commission voted on April 7, 2010 to modify the Federal
Sentencing Guidelines for organizations, including the provisions that set forth the attributes of
effective compliance and ethics programs. Under the Federal Sentencing Guidelines, which go
into effect on November 1, 2010, a convicted organization may be eligible for a reduced
sentence if it has established an effective compliance and ethics program. The Guidelines
describe the key attributes that a compliance and ethics program must exhibit for the
organization to be eligible to receive benefits such as reduced fines, reduced sentence or
deferred prosecution.

Beyond the potential benefits related to prosecution and conviction, the key attributes within
the Guidelines have become widely used by organizations seeking to proactively establish
effective compliance and ethics programs. Satisfying the requirements for an effective
compliance and ethics program is now widely believed to create a number of additional
benefits including protection of the corporate brand by reducing the likelihood of bad events
and minimizing the consequences should bad events occur.

The seven elements are summarized as follows:

1. Establish Policies, Procedures and Controls
2. Exercise Effective Compliance and Ethics Oversight
3. Exercise Due Diligence to Avoid Delegation of Authority to Unethical Individuals
4. Communicate and Educate Employees on Compliance and Ethics Programs
5. Monitor and Audit Compliance and Ethics Programs for Effectiveness
6. Ensure Consistent Enforcement and Discipline of Violations
7. Respond Appropriately to Incidents and Take Steps to Prevent Future Incidents


(1) Establish Policies, Procedures and Controls

Organizations must establish standards, procedures and controls to prevent and detect
unethical conduct. According to the Guidelines, these standards of conduct and internal
controls should be reasonably capable of reducing the likelihood of misconduct. The
standards should be incorporated into a written code of conduct that enables audit
systems and other procedures to have a reasonable chance of preventing and detecting
wrongdoing.

An effective GRC software solution must enable an organization to create, organize, and
manage the life cycle of policies and procedures. Policy and procedure documents are
managed electronically from start to finish, including collaboration, approval, revisions,
and revision history. Users should have the ability to search through approved policies to
read them with access limited to appropriate parties via security controls.

Key capabilities should include:
• Ability to establish a central repository for full life cycle management of policies and
procedures including authoring, approvals, version control, audit trail, archive and
alerts.
• Ability to manage policies using a centralized corporate model or distributed
autonomous model or hybrid approach. The system should also provide support for
sharing best practices among divisions.
• Automate policy authoring and revisions, reviews, approvals and distribution with
built in workflow.
• Automate reminders for key policy dates such as reviews, revisions and expirations.
• Link policies and procedures to laws and regulations. This is critical for efficiently
demonstrating proof of compliance during an audit or exam.
• Provide an easy, secure policy search for all constituents, including individuals in that
may not necessarily have user rights to the software.
• Ability to monitor policies and policy management activities with a variety of
configurable reports and online dashboards.

(2) Exercise Effective Compliance and Ethics Oversight

Organizations must involve multiple layers of management in the compliance and ethics
process with the goal of ensuring the effectiveness of the programs. Designated
individuals in each management level must be appropriately knowledgeable of the
program. The Guidelines impose specific duties on various levels of management
including the board of directors, senior management and individuals with primary
responsibility for the compliance and ethics programs.


An effective GRC software solution must enable an organization to configure and organize
their relevant information in a consolidated “role-based” view, providing facilities such as
personal home page dashboards. The solution should also be equipped with alerts and
reminders to support the appropriate level of awareness and timely actions that may be
needed.

• Task lists, calendars and reminders that serve as a “compliance inbox”. The status
of any tasks that have been assigned by other users, or automatically by the
system should be listed here. Users can also receive task notices in their e-mail
inbox.
• Charts and graphs that are automatically updated based on selected criteria.
Charts and graphs should also provide direct drill-down to underlying details to
support rapid analysis of root cause issues.
• Links to preconfigured reports that provide up-to-date information based on
criteria that the individual has specified.
• Automated links to news feeds for articles and publications relevant to
compliance, risk management and audit management topics. These should also be
capable of providing access to the latest updates from the regulating agencies.

(3) Exercise Due Diligence to Avoid Delegation of Authority to Unethical
Individuals

Organizations must use reasonable efforts to avoid delegating substantial authority to
individuals with a history of engaging in illegal activities or other behavior inconsistent
with an effective compliance and ethics program.

Many organizations today are increasingly more reliant on third parties to handle a variety
of outsourced operational functions. Outsourcing functions that are beyond an
organization’s core strengths makes good business sense, however, organizations must
also use proper safeguards to ensure they are dealing with reputable and ethical
organizations as you cannot outsource your liability along with operational functions.

An effective GRC software solution should include surveying capabilities allowing an
organization to create and manage data collection surveys, analyze the results, and
initiate remediation plans if necessary. The distribution of policies, such as the code of
conduct, should support the use of surveys to collect and confirm attestations such as
those related to conflicts of interest. Incorrect and inappropriate answers to survey
questions should be used to indicate a lack of understanding, regardless of the
accompanying attestation, and in turn, used to assign remediation tasks.


In addition to managing and confirming employee attestations, an effective GRC software
solution should also include Third Party Risk Management capabilities enabling an
organization to address the critical requirements of vendor compliance and risk
management. The application should provide high-level risk profile charts to monitor risk
trends, identify “watch list” organizations and proactively identify underlying causes of
increasing risk.

• Distribute documents such as policies and procedures, along with verification-of-
understanding questions to all personnel, third parties, or vendors.
• Automate data collection and the distribution of results using an automated facility
such as workflow.
• Automate the processes of confirming attestations, identifying gaps and initiating
remediation tasks.
• Link survey results and follow-up actions to their related laws and regulations. This is
critical for efficiently demonstrating proof of compliance during an audit or exam.
• Monitor surveys, results and follow-ups with configurable reports and online
dashboards.

(4) Communicate and Educate Employees on Compliance and Ethics programs

The organization must take reasonable steps to communicate periodically and in a
practical manner, its standards and procedures, and other aspects of the compliance and
ethics programs throughout all levels of an organization, including senior management
and the board of directors.

To address these requirements, an effective GRC software solution should act as a
“compliance system of record” enabling an organization to manage and disseminate
information regarding regulations change and generate automated alerts to ensure that
the appropriate individuals are kept abreast of the latest updates. Then, as new policies
are authored or existing policies are revised and approved, the system can be used to
keep employees informed through education and training. The system should streamline
internal risk assessments (centralized or distributed), as well as the development of action
plans for areas identified as having compliance gaps, and the creation of a dynamic body
of evidence of compliance.

• The system should automatically receive new and updated laws and regulations from
a variety of external sources, and initiate risk assessments based on changing laws and
regulations.


• Automate the distribution of new and revised policies and compliance assessments to
all relevant personnel.
• Provide education and training of new or revised regulations and policies
• Automate compliance gap assessments as well as remediation plans and projects
using an automated facility ion such as workflow.
• Provide a forum or message board to serve as a knowledge base of authored research
and “frequently asked questions” (FAQ) relative to compliance and legal issues, as well
as, facilitated communication and collaboration throughout selected levels of the
organization.
• Link all evidence of compliance to each law and regulation. This is critical for
efficiently demonstrating proof of compliance during an audit or exam.
• Monitor regulatory compliance status using configurable reports and online
dashboards.

(5) Monitor and Audit Compliance and Ethic Programs for Effectiveness

Organizations must ensure that the compliance and ethics programs are followed by
employees. They must also create mechanisms for auditing and reporting on the
effectiveness of the programs.

As with the other key elements of effective compliance and ethics programs, an effective
GRC software solution acting as a “compliance system of record” should enable an
organization to support this requirement. Automating scheduled compliance assessments
on a quarterly or even monthly basis should enable an organization to closely monitor
high risk areas and assign the necessary remediation tasks and deadlines. The
remediation projects should be captured in the system and the data made available via
dashboards and alerts to all stakeholders. By providing this level of visibility, managers,
executives and/or board members should be able to monitor relevant information and
maintain an always-up-to-date awareness of the organization’s compliance status.
Additionally, key compliance areas identified as deficient should be targeted for internal
audits.

An effective GRC software solution should support the entire audit process including the
management of risk assessments, development of audit plans and associated audits,
definition of audit objectives and steps, tracking audit activities, generation of work
papers, development of findings and recommendations, and the management of
remediation plans.

• Improve visibility and control by serving as an internal audit system of record.


• Comprehensive audit plan management throughout the life-cycle of each audit,
including resource assignments and work-plan creation.
• Manage and track tasks and staff time.
• Complete meeting management with tracking of meeting agendas, attendance and
minutes.
• Graphical reporting of audit activities, statuses, and results.
• Document recommendations, management responses and oversight of remediation
projects.
• Monitor internal audit activities with a variety of robust, configurable reports and
online dashboards.

(6) Ensure Consistent Promotion of the Program and Enforcement of Violations

The Guidelines indicate that organizations should consistently promote the value and
importance of compliance and ethics programs. Organizations should reward those
actions that demonstrate adherence to an ethical culture and discipline individuals who
fail to adhere to the organization’s ethical standards.

To further enable the corporate integration of compliance programs with a GRC software
solution, the system should provide the ability to securely access widely used corporate
functions, such as policy searches, directly from the corporate intranet. Additionally, the
system should possess the ability to take on the look and feel of other, already familiar
corporate applications and adopt the organization’s standards and branding.

Regarding the enforcement requirements for consistent rewards for ethical behavior and
discipline of ethics violations, an effective GRC software solution should be used, just as it
is used to manage policies tied to other regulatory requirements. Rewards and
disciplinary policies should be drafted and then circulated (using workflow automation),
for review, edit and final approval. Once the enforcement policies are finalized, workflow
should automatically distribute the policies to all relevant parties. The compliance
assessment capabilities previously described should be used to identify compliance gaps
and assign remediation tasks and deadlines.

Additionally, an effective GRC software solution should have the ability to capture and
store a variety of reportable events or “incidents” to help ensure enforcement after an
incident occurs. Enforcement actions and other follow-up tasks related to each incident
should be assigned and centrally monitored to ensure proper follow through.

As previously mentioned in the other elements, surveying functionality should support
dissemination of questionnaires related to key elements of the compliance program. For
example once a year, each employee may be scheduled to receive a survey that promotes


that organization’s compliance program. The survey would likely request an attestation
regarding the reading and understanding of the materials along with questions used to
confirm the attestation.

• Ability to establish a central repository for full life cycle management of policies and
procedures including authoring, approvals, version control, audit trail, archive and
alerts.
• Distribute new and revised policies and compliance assessments to all relevant
personnel
• Ability to collect, store, and collaborate on compliance-related incident information
and track the progress of investigations.
• Confirm attestations, identify gaps and initiate remediation tasks.
• Link survey results and follow-up actions to their related laws and regulations.
• Monitor surveys, results and follow-ups with configurable reports and online
dashboards.

(7) Respond Appropriately to Incidents and Take Steps to Prevent Future
Incidents

The Guidelines require that organizations take appropriate investigative actions in
response to suspected compliance and ethics violations. Organizations should also take
appropriate steps to preserve the confidentiality of investigations.

As mentioned in the previous element, an effective GRC software solution should possess
the capability to capture and store incident information. This functionality enables
organizations to manage a wide variety of issues such as hotline tips, potential fraud and
abuse occurrences, audit findings, legal cases and even everyday occurrences such as
workplace accidents. In keeping with the concept of a “compliance system of record”,
the system should provide a repository of incident information, allowing departmental
personnel to collaborate and track the progress of investigations while automating
maintenance of compliance logs and overall compliance management. Corrective actions
and other follow-up tasks related to each incident should be assigned and centrally
tracked as needed to prevent future incidents and compile a body of proof of
preventative measures. Additionally, all incident information should be included in
reports and graphically represented in online dashboards to demonstrate trends and
correlations.


Using the “compliance system of record”, incidents, investigations and corrective action
plans should be linked back to applicable laws and regulations, to create a dynamic body
of evidence of compliance and ensure a continual audit-ready state for the organization.

Key capabilities include:
• Create a central repository for managing and tracking incident information and follow-
up actions and outcomes. Consolidate incident / case tracking databases.
• Automate investigation processes, task assignments and reminders using the
workflow engine.
• Link incidents to laws and regulations. This is critical for efficiently demonstrating
proof of compliance during an audit or exam.
• Integrate external hotlines into the incident management process to provide
additional automation and preserve anonymity.
• Securely transfer sensitive incident information between departments.
• Assign individual tasks and track the status of follow-up and corrective actions.
• Monitor incidents and trends with configurable reports and online dashboards.

Conclusion

As a result of the United States Sentencing Commission’s recent modifications to the Federal
Sentencing guidelines, organizations should establish compliance and ethics programs rooted in
these guidelines and evaluate existing corporate compliance and ethics programs to ensure
that they conform. By establishing effective compliance and ethics programs and satisfying the
requirements in the Guidelines, organizations are eligible to receive benefits such as reduced
fines, reduced sentence or deferred prosecution. Aside from the benefits of reducing the
severity of civil enforcement action, establishing an effective compliance and ethics program
just makes good business sense and can enable organizations to better protect the corporate
brand by reducing the likelihood of bad events and minimizing the consequences should bad
events occur. Organizations looking to establish an effective compliance and ethics program
should consider adopting Governance, Risk Management and Compliance (GRC) software
applications to serve as the foundation of their program and consider the key capabilities
highlighted in this document when selecting a solution.


About Compliance 360
Compliance 360 is a comprehensive solution that serves as the “compliance system of record”
as it streamlines governance, risk management and compliance (GRC) process across the
enterprise. The system is designed to make compliance, audit and risk management easier, less
costly, and much more manageable – especially for organizations in highly regulated industries.
With Compliance 360, you have a highly configurable set of applications that help you identify
compliance gaps, eliminate duplicate efforts and easily maintain the records needed to
demonstrate full compliance. To learn more about Compliance 360 and specific capabilities for
establishing effective compliance and ethics programs, please contact us at
www.compliance360.com/contact.asp.


Seven Elements Of Effective Compliance Programs

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