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SharePoint Exchange Forum - How to Make a SharePoint Site Intuitive
This document summarizes a presentation by Marcy Kellar on making SharePoint sites intuitive. To design an intuitive site, the presenter explains that you must first define the intended user, tasks, and metrics for determining ease-of-use. Second, the gap between what users already know and what the site wants them to know must be narrowed. Finally, the presentation provides tips for making a site intuitive, such as designing around user expectations, following design patterns and conventions, ensuring consistency, and correcting issues like alignment that impede usability. The key things that must be defined for a site to be easy to use are the intended user, tasks, and metrics.
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SharePoint Exchange Forum - How to Make a SharePoint Site Intuitive
- 1. How to Makea SharePoint Site Intuitive The Science of “Easy-to-Use” Presented by Marcy Kellar
- 2. Your Speaker: MarcyKellar • Principal, SharePoint Soapbox • Co-author of Beginning SharePoint Designer 2010 (Wrox, October 2010) • Professor, Art Institute, Intro to User Centered Design” and “Usability Testing.” • Specialties include – SharePoint – Over 7 years experience – User experience design (UX) – SharePoint Branding and UI customization – Information architecture – Web content management – usability testing Twitter: @marcykellar Blog: http://thesharepointmuse.com Linkedin: http://linkedin.com/in/marcykellar
- 3. What You WillLearn Today • How to articulate and define “easy-to-use” (and how to measure it) • Fundamentals of user experience (UX) design • Techniques and Tools used to design intuitive sites • Examples of intuitive and non-intuitive solutions in SharePoint 2010
- 4. Part 1 DEFINING EASYTO USE
- 8. 3 Things MustBe Defined For a Site To Be “Easy To Use” User Task Metrics
- 9. Question: Who is theIntended User?
- 10. This Sink ShouldBe Easy to Use Sink, 33rd floor, Hard Rock Hotel, Chicago April 2012
- 11. Adding the UserChanges Everything Where do I put my Stuff???? Sink, 33rd floor, Hard Rock Hotel, Chicago April 2012
- 12. Question#2 What is theIntended Task?
- 13. What is theIntended Task/Use? Photo Courtesy icanhascheezburger.com
- 14. Question #3? What Does“Easy-to-Use” Mean and How Will it be Measured?
- 15. Defining Metrics • Whatare you measuring? – Time to Task? – Completion? – User Satisfaction? • Be Specific – % – Seconds
- 16. Two Ways toDefine/Collect Metrics • Qualitative – Users provide anecdotal evidence; Informal; “feedback” Subjective • Quantitative – Data. Scientific. Don’t Really Need User. (Search Fails. 404s. Logs) Objective
- 17. Better Than “Easyto Use” • Administrators of the site should be able to add content using the user interface after 1 30 min session of training. • Users should be able to access their profile data through each tab of the profile web part without training. • Users should be able to upload a document through the user interface in under 5 seconds. • 80% of Users of the site should report satisfaction with the site use
- 18. Part 1: Takeaways •You must know who the user is before you can define “easy to use” • Define tasks without subjective terminology • Metrics can be measured subjectively or objectively
- 19.
- 20. Intuitive = Readily learnedor understood
- 21. Defining the IntuitiveFactor What Your Users What You Want Already Know Your Users To Do Current Target Knowledge Knowledge
- 22. Defining the IntuitiveFactor What Your Users What You Want Already Know Your Users To Do GAP Current Target Knowledge Knowledge
- 23. Defining the IntuitiveFactor What Your Users What You Want Already Know Your Users To Do GAP Current Target Knowledge Knowledge Expectations Culture
- 24. Part II: IntuitiveTakeaways 1. You must know what the user knows to make something “intuitive” 2. Narrowing the gap between what a user knows and what you want them to know makes a site intuitive.
- 25. Part 3 SO HOWDO YOU MAKE A SITE INTUITIVE?
- 26. Step 1: DesignAround Users Expectations • Get Inside Users Minds (Interviews) • Know How Users Use the Web (Conventions) • Follow Best Practices (Design Patterns) • Develop Archetype Users (Personas)
- 27. Users spend mostof their time on other sites Jakob's Law of the Web User Experience
- 28. What Is InsideUsers Minds Photo Courtesy iStock
- 29. Know When ToMake An Executive Decision “If I had asked people what they wanted, they would have said faster horses.” Henry Ford
- 30. Follow Conventions Found atUniversal Usability Guidelines
- 31. Design Patterns • FollowDesign Patterns • Design Pattern Sites – http://patternry.com – http://ui-patterns.com
- 32. First Law ofUsability • Don’t Make Me THINK!! • Thought Bubbles = The Moment When User is Pulled Out of Task • Buy Steve Krug’s book, “Don’t Make Me Think”
- 33. Users don’t liketo feel dumb Be Consistent
- 34.
- 35. Takeaways : Tipsfor Making a Site Intuitive • Design around users expectations • Learn Design Patterns • Follow Visual Design Best Practices • Be Consistent
- 36. QUESTION: What 3 thingsshould be defined to successfully make a site “Easy to Use”
- 37.
- 38.
- 39. Example: Not Easyto Read
- 40. Corrected By Correcting Alignment, the Site is easier to read, and easier to use.
- 41. Where To FindMe • Twitter: @marcykellar • Blog: http://thesharepointmuse.com • Linkedin: http://linkedin.com/in/marcykellar