SingleView IT Brochure
- 1. FACT SHEET A Complete View of IT Service Management Performance Consolidated picture of operational metrics in one place Proactive management with early warning system Automated reports and KPIs at a glance PureShare® SingleView IT is Use SingleView IT to: an operational metrics solution that consolidates Automate data and monitors IT service collection management metrics. Metrics consolidated from Whether the environment is multiple sources, including a Help Desk, Network systems, databases Operations Center, Call and spreadsheets Center, or multi-function service group, SingleView IT Visualize current status provides executives, managers, Activity and results displayed in supervisors and team members withreal-time context provide a clear picture of views of performance. what’s going on An Early-Warning System Monitor key metrics PureShare SingleView IT alerts managers of potential SLA breaches – Early warning system tracks call or any metric that falls below defined thresholds – to enable proactive stats, incidents, problems, operations management. The timely results show what’s going on at changes, management events the moment, provide trending information, and compare progress and more against objectives. Automate and Visualize Present multiple Based on PureShare’s ActiveMetrics platform, SingleView IT provides perspectives direct access to answers through automation and visualization. The Share service-level metrics solution consolidates performance data from multiple sources, including and trends with executives, systems, databases, spreadsheets, web services and others. It then managers, customers and staff renders that information in highly consumable visual information within context for specific users. Maximize resources Identify and focus on areas of Single View, Multiple Perspectives maximum impact and manage exceptions to meet objectives, While SingleView IT aligns all staff members around a consistent view of the data, specific views help SLAs and OLAs individual managers, supervisors, staff and customers to quickly obtain the status information that is pertinent to them. More detailed information is made available through drill-ins and roll-over details, enabling users to get exactly the level of detail they need. Even customers can be empowered with their own dashboards that provide information about major outages, pending changes and links to relevant knowledge bases and self-help tools.
- 2. FACT SHEET A Complete View of IT Service Management Performance SingleView IT Accelerator SingleView IT comes prepackaged with a standard set of views and PureShare SingleView IT is metrics templates that can be easily customized. Out of the box, the used in these service solution provides a best-practice based management framework based management environments: on the following metrics principles: Help Desks (Monitor 24-7, Front • Alerts – focus on areas that require immediate action; provide Range HEAT, Remedy, HP Service early warnings of pending breaches; create awareness of current Center, Peregrine and more) critical conditions Call Centers (Inbound and outbound) • Workload/steady state indicators – inform of current workloads by tickets, team, and individual agents; provide relative Network Operations Centers performance trends Multi-function IT service • SLAs and targets – provide a macro view of results that is aligned management groups with the organizational mission and may be tied to bonuses, such as year-to-date, month-to-date, and weekly status WEB Incident Problem Change Configuration CMDB Management Help Desk Service Desk Database ACD Systems Call Center Management SingleView IT Knowledge Network Base Management SLAs - OLAs Security Management Objectives Management Financials HR Report Automation SingleView IT also supports the need for management reports. In some cases, it replaces traditional printed reports by providing up-to-the-minute, proactive status reports. The same information that is consolidated and rendered into SingleView IT can also be integrated into existing reporting tools using the same platform. And, SingleView IT dashboards themselves can be output as reports. Enterprise-Ready PureShare SingleView IT is an enterprise-ready solution that resides on a server inside your firewalls and existing security parameters. It integrates with external sources of authentication, and is PDA, cellphone and Blackberry enabled. For more details, please visit www.pureshare.com, or contact us today. www.pureshare.com Email: [email protected] Phone: +1.866.636.6065 The PureShare logo, PureShare ActiveMetrics®, and Now You Know are trademarks of PureShare Incorporated. Information in this document is subject to change without notice; please contact PureShare directly for the most up-to-date corporate and product information. Copyright© Pureshare.