“Innehåll som driver försäljning!”
Västsvenska Handelskammaren
Erik Ekholm 2014-03-14
Innehåll som driver försäljning
• Några trender
• Strategier för innehåll
• Innehållsmarknadsföring
• Rätt besökare blir leads
• Diskussion
Presentation – Erik Ekholm
• CEO at Skapa
• Master of Science and Naval Architect at
Chalmers University of Technology
• Stena AB, Volvo Trucks, Rosemount Tank
Radar
• Founded Skapa in 1996
• Lecturer in online marketing at IHM
Business School, Stockholm School of
Economics and University of Borås.
Skapa – smart online communication
Communication and marketing
Online marketing is about understanding the
needs of your target groups and giving them
relevant content – regardless if it’s published
on blogs, social media or websites.
Web, technology and development
We build advanced and easy-to-use apps,
extranets and websites that supply the data at
to the right person at the right moment!
Skapa – Committed to our customers…
A few trends…
Mobile data doubled from 2012 to 2013
http://www.akamai.com/stateoftheinternet/
Q2, 2012
Q2, 2013
Utilities and productivity more than doubled
Mobile drives the increase of web traffic
-20,0%
0,0%
20,0%
40,0%
60,0%
80,0%
100,0%
120,0%
140,0%
Customer 1 Customer 2 Customer 3 Customer 4 Customer 5
Increase from Feb -13 to Feb -14 of visitors from desktop, smartphones and tablets.
Desktop Smartphone Tablet
Source: Google Analytics from five of Skapa’s customers
10,2%
Phones & tablets
16,5%
Phones & tablets
12,9%
Phones & tablets
12,8%
Phones & tablets
37,6%
Phones & tablets
Visitor share
2014-03-05
Large global potential for selling more smartphones
57% smartphones in Europa
Europa
Smartphones Cell phones
23% smartphones globally
World
Smartphones Cell phones
Global total about 6,5 billion cell phones75% of phones sold today are smartphones
Mobile use will increase even more!
• Mobile users reach for their
phone 150 times per day –
thats the equivalent of
about every six minutes all
the time when awake. In
average!
• Think web mobile first!
The Internet of Things
“Internet of Things/Everything”
• Google + Nest (3,2 billion
USD)
• GE + Intel (cooperation)
• AT&T + Cisco (cooperation)
• IoE worth 19.000 billion
USD this coming ten years
according to Cisco’s CEO
• Rolls-Royce engines
transmitted data for four
hours after airplane was lost
Baby watchers, lamps, TV,
music equipment, locks, cars,
health &fitness, more…
Wearable and connected devices:
Galaxy Gear Fit Ring Google
Glass
Jawbone
Pebble
Behavior-based communication
Yahoos Aviate
BroApp
Apple iBeacon positioning system
Philips Retail Lighting System
User generated content and behavior
Waze
(Acquired by
Google for USD
1 billion)
WhatsApp
(Acquired by
Facebook for
USD 19 billion)
AirBnB
(500,000 listings in
33,000 cities)
Chinese ahead in many fields
• China – iOS + Android users
surpassed USA, Q1:13
• 55% of total media consumption time
on mobile and Internet vs 38% in USA
• Alibaba – Gross Merchandise Volume
Surpassed Amazon.com AND eBay,
Q4:12
• Sina Weibo 新浪微博 (like
Twitter+Facebook) has 530 million
users and 600 million USD in revenue
• Chinese mobile and social media
services are advancing fast and will
soon be successful also in the
western world
Strategies
EDITORIAL
CALENDAR
SEARCH
OPTMIZATION
POLICIES &
GUIDELINES
SOCIAL MEDIA
BUSINESSES
SEGMENTS
E-COMMERCE
RESOURCES
CHANNELS
PERSONALITY
& TONE
STRATEGIES
METRICS
RISKS
BRAND
TACTICS &
PLANS
PERSONAS
KPIs
COUNTRIES
MARKETS
GOALS
VISION &
TARGET
WORK
PROCESSES
ORGANIZATION
CONTENT
GOVERNANCE
NEEDS &
CHALLENGES
TARGET
GROUPS
What's the ultimate goal of your online communication to achieve business results? Is
it (for example) to:
• Increase brand awareness?
• Improve client engagement? Build confidence/trust?
• Decrease customer support inquiries?
• Attract and retain key staff members
• Support sales with valuable leads
Anything that does not support your goal/goals, has no place in your strategy!
Strategy – define your goals
Peter Drucker. Popularized in 2006 by Mark Fields, president of Ford Motor Company
Ensure top management support and engage (inform & motivate) staff to make sure
your strategies are successfully implemented
True engagement and motivation is needed
“Our main goal is to get closer to the customers”
”Creating valuable local dialogues”
Where are your target groups?
Strategies to attract the most relevant visitors
Website
YouTube
Mobile
Flickr
Twitter
E-mail
LinkedInFacebook
Google
Blog
Pinterest
YouTube
Mobile
Flickr
Twitter
E-mail
LinkedInFacebook
Google
Website
Blog
Pinterest
Content Marketing
Your audience is your present
and future customers –
give them what they are searching for!
ABB: zone data robots
http://www.abb.com/cawp/gad00540/592a8dba95ea8b0ac12579dc006fec12.aspx?single=1
Inspire new business and develop loyalty by delivering
consistent, relevant and ongoing valuable content,
meeting the customers’ everyday needs, challenges,
and questions.
Content marketing
Focus less on push of content
– focus more on attracting interest!
Content with the best ROI
Content with best ROI according to marketing professionals worldwide, Jan 2013. Source: www.emarketer.com. CopyPress, “2013 State of
Content Marketing Study”, Feb 12, 2013.
Ramirent Group blog
• Blog for the Ramirent Group
• Purpose: A channel for in-depth
articles that support sales by
presenting customer cases.
• blog.ramirent.com
• Google: limited space
construction
Tripnet – local expertise
Google: lastbalansering
Lantmännen Bozita care about your pet!
http://blogg.bozita.se/allergitest-pa-hund-och-katt/
Google: allergitest på hund
Relevant visitors become leads
Attract leads with relevant content
Visitors
Customers
Inspiration / Customer needs
Brand building / Company
Offer / Products / Services
TWITTER
FACEBOOK
BLOG
ARTICLE
YOUTUBE
WEBSITE
Content marketing
TidCampaigns
Content
Marketing value
Vad kan Skapa göra för er?
• Strategisk rådgivning för smart online-
kommunikation
• Webbplatser och bloggar i ett ekosystem av
sociala medier
• Innehåll som skapar framgång
• Systemutveckling av webbaserade lösningar
och appar för effektivare verksamhet
Kontakta mig gärna för ett möte:
Erik Ekholm,
Skapa.se
Tel 031 3011151
erik.ekholm@skapa.se
twitter.com/erikekholm
facebook.com/erikekholm
se.linkedin.com/in/erikekholm
youtube.com/erikekholm
pinterest.com/erikekholm
flickr.com/photos/erikekholm

Skapa chamber of_commerce_2014-03-14_002

  • 1.
    “Innehåll som driverförsäljning!” Västsvenska Handelskammaren Erik Ekholm 2014-03-14
  • 2.
    Innehåll som driverförsäljning • Några trender • Strategier för innehåll • Innehållsmarknadsföring • Rätt besökare blir leads • Diskussion
  • 3.
    Presentation – ErikEkholm • CEO at Skapa • Master of Science and Naval Architect at Chalmers University of Technology • Stena AB, Volvo Trucks, Rosemount Tank Radar • Founded Skapa in 1996 • Lecturer in online marketing at IHM Business School, Stockholm School of Economics and University of Borås.
  • 4.
    Skapa – smartonline communication Communication and marketing Online marketing is about understanding the needs of your target groups and giving them relevant content – regardless if it’s published on blogs, social media or websites. Web, technology and development We build advanced and easy-to-use apps, extranets and websites that supply the data at to the right person at the right moment!
  • 5.
    Skapa – Committedto our customers…
  • 6.
  • 7.
    Mobile data doubledfrom 2012 to 2013 http://www.akamai.com/stateoftheinternet/ Q2, 2012 Q2, 2013
  • 8.
    Utilities and productivitymore than doubled
  • 9.
    Mobile drives theincrease of web traffic -20,0% 0,0% 20,0% 40,0% 60,0% 80,0% 100,0% 120,0% 140,0% Customer 1 Customer 2 Customer 3 Customer 4 Customer 5 Increase from Feb -13 to Feb -14 of visitors from desktop, smartphones and tablets. Desktop Smartphone Tablet Source: Google Analytics from five of Skapa’s customers 10,2% Phones & tablets 16,5% Phones & tablets 12,9% Phones & tablets 12,8% Phones & tablets 37,6% Phones & tablets Visitor share 2014-03-05
  • 10.
    Large global potentialfor selling more smartphones 57% smartphones in Europa Europa Smartphones Cell phones 23% smartphones globally World Smartphones Cell phones Global total about 6,5 billion cell phones75% of phones sold today are smartphones
  • 13.
    Mobile use willincrease even more! • Mobile users reach for their phone 150 times per day – thats the equivalent of about every six minutes all the time when awake. In average! • Think web mobile first!
  • 14.
  • 15.
    “Internet of Things/Everything” •Google + Nest (3,2 billion USD) • GE + Intel (cooperation) • AT&T + Cisco (cooperation) • IoE worth 19.000 billion USD this coming ten years according to Cisco’s CEO • Rolls-Royce engines transmitted data for four hours after airplane was lost Baby watchers, lamps, TV, music equipment, locks, cars, health &fitness, more…
  • 16.
    Wearable and connecteddevices: Galaxy Gear Fit Ring Google Glass Jawbone Pebble
  • 17.
    Behavior-based communication Yahoos Aviate BroApp AppleiBeacon positioning system Philips Retail Lighting System
  • 18.
    User generated contentand behavior Waze (Acquired by Google for USD 1 billion) WhatsApp (Acquired by Facebook for USD 19 billion) AirBnB (500,000 listings in 33,000 cities)
  • 20.
    Chinese ahead inmany fields • China – iOS + Android users surpassed USA, Q1:13 • 55% of total media consumption time on mobile and Internet vs 38% in USA • Alibaba – Gross Merchandise Volume Surpassed Amazon.com AND eBay, Q4:12 • Sina Weibo 新浪微博 (like Twitter+Facebook) has 530 million users and 600 million USD in revenue • Chinese mobile and social media services are advancing fast and will soon be successful also in the western world
  • 21.
  • 23.
    EDITORIAL CALENDAR SEARCH OPTMIZATION POLICIES & GUIDELINES SOCIAL MEDIA BUSINESSES SEGMENTS E-COMMERCE RESOURCES CHANNELS PERSONALITY &TONE STRATEGIES METRICS RISKS BRAND TACTICS & PLANS PERSONAS KPIs COUNTRIES MARKETS GOALS VISION & TARGET WORK PROCESSES ORGANIZATION CONTENT GOVERNANCE NEEDS & CHALLENGES TARGET GROUPS
  • 24.
    What's the ultimategoal of your online communication to achieve business results? Is it (for example) to: • Increase brand awareness? • Improve client engagement? Build confidence/trust? • Decrease customer support inquiries? • Attract and retain key staff members • Support sales with valuable leads Anything that does not support your goal/goals, has no place in your strategy! Strategy – define your goals
  • 25.
    Peter Drucker. Popularizedin 2006 by Mark Fields, president of Ford Motor Company Ensure top management support and engage (inform & motivate) staff to make sure your strategies are successfully implemented True engagement and motivation is needed
  • 26.
    “Our main goalis to get closer to the customers”
  • 27.
  • 28.
    Where are yourtarget groups?
  • 30.
    Strategies to attractthe most relevant visitors
  • 31.
  • 32.
  • 33.
  • 34.
    Your audience isyour present and future customers – give them what they are searching for!
  • 35.
    ABB: zone datarobots http://www.abb.com/cawp/gad00540/592a8dba95ea8b0ac12579dc006fec12.aspx?single=1
  • 36.
    Inspire new businessand develop loyalty by delivering consistent, relevant and ongoing valuable content, meeting the customers’ everyday needs, challenges, and questions. Content marketing
  • 37.
    Focus less onpush of content – focus more on attracting interest!
  • 38.
    Content with thebest ROI Content with best ROI according to marketing professionals worldwide, Jan 2013. Source: www.emarketer.com. CopyPress, “2013 State of Content Marketing Study”, Feb 12, 2013.
  • 39.
    Ramirent Group blog •Blog for the Ramirent Group • Purpose: A channel for in-depth articles that support sales by presenting customer cases. • blog.ramirent.com • Google: limited space construction
  • 40.
    Tripnet – localexpertise Google: lastbalansering
  • 41.
    Lantmännen Bozita careabout your pet! http://blogg.bozita.se/allergitest-pa-hund-och-katt/ Google: allergitest på hund
  • 42.
  • 43.
    Attract leads withrelevant content Visitors Customers Inspiration / Customer needs Brand building / Company Offer / Products / Services
  • 44.
  • 45.
  • 46.
    Vad kan Skapagöra för er? • Strategisk rådgivning för smart online- kommunikation • Webbplatser och bloggar i ett ekosystem av sociala medier • Innehåll som skapar framgång • Systemutveckling av webbaserade lösningar och appar för effektivare verksamhet
  • 47.
    Kontakta mig gärnaför ett möte: Erik Ekholm, Skapa.se Tel 031 3011151 [email protected] twitter.com/erikekholm facebook.com/erikekholm se.linkedin.com/in/erikekholm youtube.com/erikekholm pinterest.com/erikekholm flickr.com/photos/erikekholm