Smart Grid Operational Services Fact Sheet
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Capgemini provides operational services to help utilities successfully implement complex Smart Grid projects. They have extensive experience in Smart Metering and managing all aspects of Smart Grid deployments. Their methodology includes 5 phases from project initiation through close down and transition. Capgemini monitors performance throughout projects to ensure accuracy, efficiency, and professionalism.
Smart Grid Operational Services Fact Sheet
- 1. Energy, Utilities & Chemicals the way we do it Smart Grid Operational Services Helping Utilities Deliver Complex Smart Grid Projects On Time, On-Budget and at Industry-Leading Standards Overview Capgemini is a leader in providing Aging infrastructure, changing sustainable solutions in the energy and regulation, increasing customer utilities sector. We have the strongest demands and the worldwide call to end-to-end Smart Metering experience lower carbon emissions are among and are working right now on the most the myriad of challenges confronting complex Smart Grid implementations energy companies around the globe. across North America. To meet them, utilities are increasingly Over the past decade, Capgemini has turning to Smart Grid. built an unrivaled track record in But, as some utilities have discovered helping utilities migrate to Smart the hard way, implementing Smart Grid Metering. With millions of installed can create a whole new set of issues. points and many projects under our To steer around them, utilities should belts, we have performed all levels seek the help and guidance of of technology installations in companies who have already all varieties of terrain been down the Smart Grid path. and conditions. Capgemini is exactly such a company. As one of the world's foremost providers of consulting, technology and outsourcing services,
- 2. Through successful projects on some Because no two utility companies— of the most advanced systems in the or their Smart Grid projects—are world, Capgemini has developed exactly alike, we work closely with unmatched Smart Grid deployment each of our clients to ensure that expertise. As a result, we have project results meet their business optimized a deployment strategy goals and timelines. That’s why we and a proprietary Smart Grid designed our Smart Grid Operational Operational Services method to Services method as a highly flexible, deliver projects on time, on budget iterative approach based on leading and at industry-leading standards. practices, innovative deliverables, and lessons learned from previous Smart How Capgemini Helps Utilities Grid deployments. It provides a Make Successful Smart Grid managed, transparent and efficient Transitions approach and is guided by three Capgemini’s approach to successful fundamental principles: Smart Grid transitions includes the ■ Safety – for customers and employees Capgemini Quality Audit Program in which we monitor performance ■ Customer service throughout the project to ensure ■ Productivity – through automation accuracy, efficiency, and and process efficiency professionalism. Because we collaborate with our clients For each of these principles, we to tailor and align their Smart Grid manage compliance by implementing projects with their unique business operational governance procedures objectives, we approach each project that include operations monitoring, accordingly. However, all of our Smart performance reporting, issue triage Grid initiatives share several core and resolution processes. elements, including: Capgemini’s Smart Grid Corporate Stewardship Operational Services Method: & Environment: How It Works Capgemini is committed to The keys to ensuring a smooth delivering services that are safe for transition from manual meter the environment and ensure the health reading to Smart Grid are strategy, and welfare of our employees, clients, planning, management and experience. customers and service providers’ Therefore, we have specifically personnel, and general public. Our designed our Smart Grid Operational offices around the globe have taken Services method to include five phases steps to consume less energy and that provide focus and direction for increase recycling. In the utility navigating through the project lifecycle industry, we have introduced leading of a large-scale, complex Smart Grid. meter recycling programs and “green” Within each of these phases are several fleet vehicles for Smart Grid projects. interdependent projects and work streams. Following are some of the key Privacy, Security and Confidentiality: highlights Capgemini and its deployment partners are required to comply with and milestones. the Capgemini Company Code of Phase 1 – Project Initiation: In this Conduct that specifies policies on phase, the project team, partners ethical behavior, privacy, confidentiality and vendors are recruited, and a and security of information. All client customer information is handled with Field Deployment Charter, Project professionalism and confidentiality Governance Plan and Budget Forecast that protects and includes compliance are created for client approval. with client confidentiality of information standards. Phase 2 – Solution Definition: This is where we collaborate with key decision-makers at the client company to determine the best balance of cost 2
- 3. Energy, Utilities & Chemicals the way we do it and risk for the project. We also change management and process streamline and/or scale up the client’s re-engineering and integration; processes to meet project needs. procurement and vendor relations. Phase 3 – Solution Development: We apply our own Smart Grid subject During this phase, the project team matter expertise, existing builds and validates the selected Smart methodologies and tools to our Grid technologies and supporting client’s environment. business processes at pilot sites. At this point, the project team’s size is Our project planning and operations relatively small in order to increase processes follow the Project efficiency, flexibility, and focus while Management Institute Methodology. reducing both risk and cost. Once the Meter and network deployment is technologies, supporting processes managed by DELIVER, Capgemini’s and capacities are validated, the team leading-practice methodology. size is appropriately ramped up. Because Smart Grid is typically a Phase 4 – Solution Implementation: complex undertaking that touches all Capgemini’s approach The largest of all four, this phase is areas of a utility’s operations, risk assessment and management is among to successful Smart Grid where deliverables from earlier phases are revisited, detailed and expanded the DMO’s most critical roles. In transitions includes the as needed. Continuous tracking and serving this role, the DMO draws measurement of performance metrics upon the expertise of Capgemini’s Capgemini Quality Audit are key to this phase. global team of subject matter specialists to identify risk, discuss issues and risks, Program in which we Phase 5 – Close Down and Transition: and create appropriate resolution and When new meters are performing monitor performance mitigation options. reliably, Capgemini collaborates with the throughout the project client to provide the critical transition Deployment Cross-Docks back to normal operations levels. This Capgemini establishes firm commercial to ensure accuracy, includes training for long-term systems agreements for a primary office, operators and maintenance personnel, warehouse, and meter shop, along efficiency, and as well as closing down such activities with cross-dock facilities in each area. as inventory reconciliation and closure Both central and deployment areas professionalism. of facilities. Project-specific applications, sites are established to provide the tools and processes are either right working environment and decommissioned or transitioned facilities to all teams. to the sustainment organization. We also develop a comprehensive To ensure that each phase is completed procurement, quality assurance and rapidly and successfully, the Capgemini logistics process to enable all teams Smart Grid Operational Services to work collaboratively and safely. method builds in several Capgemini manages the entire supply interdependent work streams, each chain, including the strategic sourcing of which is managed by experts activities that support meter and with a wealth of experience in the network deployment and provide respective domain. on-time equipment deliveries. This Documenting, Managing and creates significant savings, improved Controlling All Aspects of productivity and better overall services for our clients. Deployment Deployment Management Through innovative practices and Office (DMO) strong relationships with service The DMO leads deployment strategy; providers, we honor Capgemini’s project management; risk assessment steadfast commitment to zero waste and management; external and internal and 100-percent landfill diversion for recyclables. communication related to deployment; Smart Grid Operational Services 3
- 4. www.ca.capgemini.com/smartgrid Deployment Operations Field support team members are the Through collaboration, we Center (DOC) liaison between field resources and continuously find innovative ways Capgemini is widely known for its DOC resources. They are also the for our clients to make a seamless world-class deployment operations “eyes and ears” of the DOC and responsible transition to Smart centers and we bring that same level in the field. Grid. Leveraging our flexible approach, of service and skills to all of our Smart utilities across the world have been able Installations Grid projects. At the DOC, all to answer their many challenges and Capgemini brings a cost-effective deployment and supporting achieve their business objectives. network of field personnel to each activities are coordinated. project through local union and non- Capgemini upholds a strong As the nerve center of the Smart Grid union partners who can support the commitment to the Energy and Utilities project, the DOC oversees: use of in-house personnel (if desired). industries with more than 10,000 ■ Change meter orders This makes it possible to fulfill professionals dedicated to the sector. the high demands of a full Capgemini has the strongest end-to-end ■ Deployment tracking and reporting Smart Grid deployment. Smart Metering experience and right ■ Deployment process and tools now is working on the most complex For peak demand installation support Smart Grid implementations across periods, we can add a flexible North America. Our end-to-end Smart ■ Meter change automation sub-contracted workforce. Metering solutions are built on deep ■ Meter and network The DMO manages all of the field industry knowledge, unique business- personnel’s work, making sure that centric thinking, and highly flexible This includes managing change meter plans, schedules, and targets align technology architectures. orders; deployment tracking and with the overall installation strategy. And we tie our fees to program reporting; and meter and network An appropriate and cost-effective performance—to ensure your utility equipment commissioning. installation strategy is selected for realizes the full promise of Smart A key function of the DOC is each type of installation: simple and Metering technology, from improved managing the SMART Portal, an complex meter changes, transformers demand response to lower costs and online Smart Meter Actions and and feeders, simple and complex a superior customer experience. Resource Toolset that facilitates overall network hardware installations, deployment. SMART provides project and a home area network. and client stakeholders with real-time access to strategy and planning resources with a user-friendly interface that also facilitates communications and knowledge transfer (such as project resources, training documents, current About Capgemini and the deployment status and weather Collaborative Business Experience ® ® conditions) between the DOC and field staff. Capgemini, one of the aims to get the right balance of the best world's foremost providers talent from multiple locations, working Field Support of consulting, technology and outsourcing as one team to create and deliver the Capgemini’s field support approach services, enables its clients to transform optimum solution for clients. Present in has been engineered to ensure the and perform through technologies. more than 30 countries, Capgemini safest possible work environment. Capgemini provides its clients with insights reported 2008 global revenues of It determines acceptable increases and capabilities that boost their freedom to approximately $12.74 billion and in productivity, constantly manages achieve superior results through a unique employs over 90,000 people worldwide. process efficiencies, eliminates way of working, the Collaborative Business undesirable or unplanned impacts Experience. The Group relies on its global More information is available at to customers and improves overall delivery model called Rightshore®, which www.ca.capgemini.com/smartgrid. customer satisfaction—a challenge for most large field teams. EUC_20080609_AMIFYR_021 State-of-the-art tools and resources Gord Reynolds give field staff the flexibility to Practice Leader complete or change work scheduled Smart Energy Services each day. “Ride-along” teams provide observation for efficiency and [email protected] training support. +1 416.732.2200 Copyright © 2009 Capgemini. All rights reserved.