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Social media partnering grayson 7.15.13
The document discusses social media partnering as a way for businesses and organizations to create mutually beneficial social media strategies. It defines social media partnering as partnering with other entities to advance overall marketing and PR goals. The document provides examples of how Chase has partnered with companies like AARP, United Airlines, and Jeff Gordon to cross-promote services and expand their social media reach. It also offers tips on measuring the success of partnerships and selecting the right partners based on relevance to audiences and opportunities for co-branding or exclusive offers.
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Social media partnering grayson 7.15.13
- 1. Social media partnering Increasingsocial media impact through partnerships Presented by: Tom Grayson 7.3.13
- 2. Partnering with otherbusinesses and organizations to create mutually beneficial social media strategies to advance overall marketing and public relations impact. SOCIAL MEDIA PARTNERING: DEFINED Social media partnering
- 3. SOCIAL MEDIA: THEBUSINESS CASE
- 4. • 955m activeFacebook users • 140m active Twitter users • 161m active Linkedin users • 11m active Pinterest pinners • 170m active Google+ users • 490m Youtube users • 20m Foursquare users • 80m Instagram users It’s a target rich environment Social media partnering SOCIAL MEDIA: THE BUSINESS CASE
- 5. It’s an engagedaudience. SOCIAL MEDIA: THE BUSINESS CASE (continued) Source: The Socialskinny.com & Mediabistro.com Social media partnering
- 6. SOCIAL MEDIA: THEBUSINESS CASE (continued) Source: The Socialskinny.com & Mediabistro.com It’s an engaged audience: case & point: Twitter Social media partnering
- 7. SOCIAL MEDIA PARTNERING: OLDIDEA, NEW POSSIBILITIES
- 8. Social media partnering Partnermarketing has been in the tool box for years. Social media provides the latest, and perhaps the most powerful, medium in which to use that tool. 2 5 7
- 9. Social media partnering Partnermarketing has been in the tool box for years. Social media provides the latest, and perhaps the most powerful, medium in which to use that tool.
- 10. Partner marketing hasbeen in the tool box for years. Social media provides the latest, and perhaps the most powerful, medium in which to use that tool. Social media partnering Ford Mustang FB. 5.2M + : @xGames followers: 432,310 @Rockstarenergy: 123, 591 @FordRacing: 65, 572 @odyssey_battery: 625 @motigiracing: 1,196 @TannerFoust: 103,915 NBC Sports FB Fans: 92,614 SiriusXMRadio FB Fans: 588,246 Make-a-Wish FB Fans: 458, 532 WOAS Youtube subscribers:
- 11.
- 12. SOCIAL MEDIA PARTNERING:WHY? • Adding value through co-branding • Expanding your network • Furthering your reach • Fostering access to more resources • Increasing creativity • Building consumer trust • Increasing brand credibility • Increasing social media capital It adds power to your social media by: Social media partnering
- 13. Source: Lab42, e-StrategyTrends, Syncapse SOCIAL MEDIA PARTNERING: WHY? (continued) Social media partnering
- 14. Source: Lab42, e-StrategyTrends, Syncapse SOCIAL MEDIA PARTNERING: WHY? (continued) Social media partnering SMPisachancetocoverall.
- 15. SOCIAL MEDIA PARTNERING:EXAMPLES CHASE CASE 1: CHASE SAPPHIRE & PARTNERS
- 16. Source: Interview withJeff Bedard, Marketing Directing, Chase Sapphire Chase Sapphire has teamed with multiple partners to create and share content through social media. The content is targeted at the dining, travel, and entertainment consumer base. Partners include: Social media partnering • Open Table • Bon Appetite • BravoTV (and Curtis Stone) • Conde Nast Traveler • Amtrak • Travel Expert Chris McGinnis CHASE CASE 1: CHASE SAPPHIRE & PARTNERS
- 17. Open Table CondeNast BravoTV Social media partnering CHASE CASE 1: CHASE SAPPHIRE & PARTNERS Source: Interview with Jeff Bedard, Marketing Directing, Chase Sapphire
- 18. Thoughts from theSource• “Social media, TV, or print. It doesn't matter. The only thing that matters in marketing is understanding the needs of your customer and how you can help meet those needs. •Don’t start by looking for partners. Start by looking for ways to give value to consumers. That is where SM partnering holds so much value. • Talk and listening to yours and and partner’s followers to see what they need/want? - Example: Discounts, reviews, recipes, experts = Open table and Bravo TV’s top chef - Example: Travel info, expert advice, discounts = Conde Nast - Take the above and be a provider of engaging content for your channels and your partners channels. That’s your social currency. Social media partnering CHASE CASE 1: CHASE SAPPHIRE & PARTNERS Source: Interview with Jeff Bedard, Marketing Directing, Chase Sapphire
- 19. Thoughts from theSource (continued) •Conduct listening reports. Chase Sapphire teams with FB using Axiom • Resources are limited. Choose best channel for the buck. Best reach. • SM partnering is about long term value, not short term. • SM partnering is maximizes the ability to reach multiple audiences to build brand trust. • Effort to get SM partnering right is much more than traditional media. • Make sure partner delivers with the same effort. Social media partnering CHASE CASE 1: CHASE SAPPHIRE & PARTNERS Source: Interview with Jeff Bedard, Marketing Directing, Chase Sapphire
- 20. SOCIAL MEDIA PARTNERING:EXAMPLES CHASE CASE 2: CHASE, AARP, & JEFF GORDON
- 21. CHASE CASE 2:CHASE, AARP, & JEFF GORDON urce: Interviews with Jen Martin, AARP and Nicole Kennedy, Chase Public Relations Chase partners with AARP and Jeff Gordon racing to cross promote services, products, and campaigns through social media. Social media partnering
- 22. Thoughts from theSource • “Watch for partners who are uninformed and not equally engaged.” •“Have a strategy!” • Be selective with channels but be everywhere you can manage. • Conduct social listening 24/7 (Spreadfast) • Be sure the partnership adds value to your followers. • Be respectful of your partners requirements and make sure they do the same. • Retweeting is critical to fully leverage partnership audiences. • Use tools provided by the channel, i.e. Facebook’s Power Editor Social media partnering CHASE CASE 2: CHASE, AARP, & JEFF GORDON urce: Interviews with Jen Martin, AARP and Nicole Kennedy, Chase Public Relations
- 23. • Followers ofcertain audiences are very loyal (i.e. Jeff Gordon’s) but they want quality content. • Create a SM partnership toolkit. • Make sure your SM partner has a knowledgeable, skilled SM lead. • Know what value the partner brings you. - Example: Chase benefits by being seen as a company that helps Jeff Gordon with his charities. That builds brand trust, respect, and exposure. (NASCAR’s = 30M+ fans)*. • “So happy when JG retweets our content to his 430k followers!” CHASE CASE 2: CHASE, AARP, & JEFF GORDON urce: Interviews with Jen Martin, AARP and Nicole Kennedy, Chase Public Relations Thoughts from the Source Social media partnering
- 24. SOCIAL MEDIA PARTNERING:EXAMPLES CHASE CASE 3: CHASE & UNITED AIRLINES
- 25. CHASE CASE 3:CHASE & UNITED AIRLINES Source: Interview with Vibhat Nair, Marketing Directing, Chase Chase is considering launching a social media campaign to promote its partnership with United Airlines. Social media partnering
- 26. Thoughts from theSource• “Social media partnering can help keep our cards top of wallet for multiple audiences. Until now we it’s not been a two-way engagement strategy.” • Put the time in before you launch (working for a year with UA). Research through social listening motivated interest in Chase/UA social media campaign. • Social is a part of the overall media strategy. • Have multi-way conversations that engage partner audiences with relevant content. Customers will pay for value. •Challenges: - SMP is a complicated venture due to multiple brands involved. - Need to ensure partner does not post anything you do not want them to post. - Who should respond to what? - “We spend a significant amount of money marketing United Airlines and Mileage Plus.” Social media partnering CHASE CASE 3: CHASE & UNITED AIRLINES Source: Interview with Vibhat Nair, Marketing Directing, Chase
- 27.
- 28. SOCIAL MEDIA PARTNERING:MEASUREMENT • Reach (fans, followers, pins...) • Activity (blog posts, video posts, tweets • Engagement (likes, shares, retweets, replies, comments.) • Are you reaching a scalable audience? I.e. expansion and process upgrade • Did you make impressions on customers? • Did you foster long term knowledge of your brand. • Based on engagement, do followers like what you are posting? Are the above driving ROI (sales, memberships, donations, knowledge)? Things to measure (and to look for in a partner) Social media partnering
- 29. SOCIAL MEDIA PARTNERING:PARTNER SELECTION
- 30. SOCIAL MEDIA PARTNERING:PARTNER SELECTION • Relevance to your audience • Relevance to their audience • Social media reach • Can they offer co-branding opportunities? • Can they offer exclusive deals & discounts? • Are contests and promotions doable? • What is their social capital? What can they do for you granting access to that capital? • Are email communication inclusions possible? • Are their non-SM opportunities? What’s in it for me and you? Social media partnering
- 31. SOCIAL MEDIA PARTNERING:CONCLUSION
- 32. Social media partnering OLDIDEA, NEW POSSIBILITIES “If we can rap about their needs, feelings, and motivations, we can respond appropriately by giving them what they want.”
- 33. Social media partnering OLDIDEA, NEW POSSIBILITIES “If we can rap about their needs, feelings, and motivations, we can respond appropriately by giving them what they want.” Source: Steve Jobs by Walter Isaacson Steve Jobs, as quoted in Interface, July 1976
- 34.