Social Media
Tips & To-Do’s to take it to the next level

Stacey Harris & Megan Stout
HuebnerPetersen
“Regardless of what may be
the hot social media property
of any particular month or year,
social networking has become
a core part of our daily lives.”
-Amy Kean
78% of all product research done in the
U.S. is done online.

1 out of every 8 minutes online is spent on
Facebook.

Today, there are 50 million tweets per day—
that’s an average of 600 tweets per second.

                                      *Social2B, HubSpot &
                                           Comscore
Facebook          Twitter     LinkedIn



500,000,000

375,000,000

250,000,000

125,000,000

         0
              2006         2007        2008      2009         2010




                                                     source: http://dstevenwhite.com
You’ve been online.
   Now what?
Social Media To-Do List

          Create
         Manage
         Engage
          Track
Create
Create Tip #1


Always start with a specific plan.
Create Resources
Questions to ask:
What are your goals for social media?
Are there specific products you’re targeting?
Are you prepared to use it as a customer
service channel? If not, how will you handle
those comments?
Create Tip #2

Delete duplicate pages, photos,
     content and listings.
Create Tip #3

Secure top social sites to dominate
        first page of search.
Create Tip #4

Use your dealership name or URL
 as the name for your pages to
         help optimize.
Create Tip #5


 Claim your location.
Create Tip #6

Build custom profile graphics and
backgrounds. Use the main photo
  area as an online banner ad.
Create Resources

 2 customizing resources:
    WildFireApp.com
      Involver.com
Create Tip #7

   Fill out all profile information
completely. Do a quarterly update to
make sure all information is current.
CreateTip #8

  Don’t keep default links or tabs -
unless you plan to actually use them.
Manage.
Facebook
After Google, Facebook is the most
  popular place people are going
       to find out about you.
                         Source: Hubspot
Manage Tip #1

Implement a social media policy
      in your dealership.
Manage Tip #2

Always link back to your primary
            website.
Manage Tip #3


Market your social sites.
Social Media was the leading emerging channel for
             lead generation in 2010.
    80%



    60%



    40%



    20%



     0%
           Events   Mobile    Other    Social Media


                                      Unisfair May 2010
Manage Tip #4


Integrate your marketing.
Manage Tip #5

 Create regular events - they
provide consistent exposure.
Twitter

What are you doing?
Manage Tip #6

 Create and use coupons for
offers. Make sure to add a like
       or share button.
Manage Tip #7

Share, retweet or reply to
       customers.
Manage Tip #8


  Use #hashtags.
Manage Tip #9


  Use link shorteners.
YouTube

The entire world is watching.
Manage Tip #10


Create an Account/Start a Channel.
Manage Tip #11

Remember what you consider a
  good video. Go with that.
Manage Tip #12

Link to and embed videos on
         other sites.
Manage Tip #13


Monitor video comments.
Manage Tip #14


Capture screen shots to use later.
Engage.
Engage Tip #1


Create a calendar and assign posts.
Engage Tip #2


  Watch and listen.
Engage Tip #3

Post relevant content, but make
    sure you’re consistent.
Engage Tip #4

Encourage fans to post comments
    and photos on your wall.
Engage Tip #5


Respond. Respond. Respond.
Engage Tip #6

Respond to comments and user
           reviews.
Engage Tip #7


Post positive reviews and link to them.
Engage Tip #8

Establish procedures in-house to handle
    negative comments and reviews.
Engage Tip #9

When responding to negative reviews
   or comments do so quickly.
Engage Tip #10

Respond with a real person’s contact
information to take concerns offline.
Track.
Track Tip #1


Use a monitoring tool.
Track Tip - Resources
     Blog search
     RSS (Google Reader)
     Social Mention
     Twitter Search
     Google Alerts
Track Tip #2

Look at search results on both the
     first and second pages.
Track Tip #3

Dig a little deeper to see what
          you can find.
Track Tip - Resources
Researching Tools:
YourOpenBook.org - search status updates by
keyword, topic and sort by gender.
SocialMention.org - includes most indicators of
social media activity
Addictomatic - latest buzz on any topic.
Track Tip #4

Track website traffic before and
 after social media campaigns.
Track Tip - Resources
Items to Monitor:
Daily & Monthly “likes” and “un-likes”
Daily & Monthly stream impressions
Traffic referrals generated from Facebook
to your site.
Monthly gender and age data to track
demographic trends.
Track Tip #5

Remember that Google pulls
  content from other sites.
Track Tip #6

Know the policies of review sites,
and campaign to remove negative
    reviews that violate them.
Track Tip #7


Be ready to change course.
Thank You.

Social Media Tips for RV Dealers