Social Media Boot Camp

SOCIAL MEDIA
BOOT CAMP
June 3rd, 2013

AGENDA
¢  The State of Social Media
¢  What is Social Media?
¢  Social Media Objectives
¢  Getting Started
¢  Best Practices and Basic Rules of Engagement
¢  Don’t be “That Guy”
¢  Individual vs. Business Profiles
¢  The Social Networks
¢  Measuring Social Media Activity
2

THE STATE OF SOCIAL MEDIA
USAGE NUMBERS
3

USAGE NUMBERS
4

VARIETY OF AVAILABLE METHODS
¢  Blogs
¢  Social Networks
¢  DIY Networks
¢  Blog Communities
¢  Microblogs and Feeds
¢  Groups and Forums
¢  News, Bookmarks, and Tagging Websites
¢  Location and Review Websites
¢  Documents, Wikis, & Presentations
¢  Videos and Podcasts
¢  Images Sharing Websites
5

July20,2011|PresentedbyWebSavvyMarketing
6

USER COUNTS BY NETWORK
7

USAGE BASED ON SURVEY RESULTS
8Source: 2013 Social Media Marketing Industry Report

USAGE BASED ON SURVEY RESULTS
¢  86% of marketers believe social media is
important for their business.
¢  89% of marketers believe increased exposure
is the primary benefit.
¢  Facebook, Twitter, LinkedIn, YouTube were top
platforms in 2012.
¢  2012 saw a decrease in bookmarking, forums,
and geo-location services.
¢  2013 will see an increase in Pinterest (50% plan
increase) and Google+ (53% plan increase).
9

WHAT IS SOCIAL MEDIA?
MY FAVORITE ILLUSTRATION
10

WHAT IS SOCIAL MEDIA?
¢  Is about how we speak
¢  Is about talking with people and not “at” or “to”
people
¢  Is about joining and adapting
¢  Is about learning and teaching
¢  Is about sharing and engaging
¢  Is about interacting and connecting
¢  Is about showing your Sunday best and
acknowledging when you’re not at your best
¢  Is about you, me, and anyone else we can
reach and touch via the internet 11

WHAT SOCIAL MEDIA IS NOT
¢  Selling
¢  Preaching
¢  Hiding or protecting
¢  Embellishing
¢  Automating
¢  Pushing
¢  A quick fix
¢  Completely free
¢  Idiot-proof
12

TEN QUESTIONS TO ASK YOURSELF
BEFORE GETTING STARTED
1.  What are your objectives?
2.  What type of user will you be?
3.  What audience are you targeting?
4.  Who is in control of social media?
5.  Who is your social media champion?
6.  What are your priorities?
7.  What will you share (user-generated content)?
8.  How will you measure success?
9.  What are your goals for measuring success?
10.  How will you measure results or ultimate
success?
13

WHAT ARE YOUR OBJECTIVES?
¢  Increased branding
¢  Increased exposure to industry influencers
¢  Referral traffic to website
¢  Search engine optimization
¢  Increased event attendance and/or ROI
¢  New leads or prospects
¢  Better interaction with existing clients
¢  Awareness of internet chatter (+ and -)
¢  Enhanced community involvement
¢  Improved employee loyalty and retention
¢  Reputation Management
14

WHAT TYPE OF SOCIAL MEDIA USER
ARE YOU GOING TO BE?
15
Average Users vs.
Rebecca

WHAT AUDIENCE ARE YOU
TARGETING?
¢  New audience
¢  Existing audience
¢  Media
¢  Industry bloggers
¢  Prospective employees/students
¢  Local community
¢  Industry influencers and thought leaders
¢  Competitors
¢  Existing or future partners
16

WHO IS IN CONTROL OF SOCIAL
MEDIA ACTIVITIES?
¢  Define a social media lead for the organization
¢  Create an internal guide for team usage
(profiles, interaction, etc.)
¢  Monitor your organization’s corporate identity
and personal profile listings
¢  Know how to deal with inappropriate content
before it occurs
¢  Establish a process for addressing positive and
negative feedback made via the web
¢  Establish a follow up process for inquiries
made via social media accounts 17

WHO IS YOUR SOCIAL MEDIA
CHAMPION?
¢  Organizations need a social media champion
¢  The champion is not the social media lead, it is
the main face of the organization via social
media channels
¢  Pick someone who has a nice headshot, is
personable, and who can communicate well in
writing
18
ERP WordPress

WHAT WILL YOU USE FOR YOUR
USER-GENERATED CONTENT?
¢  Blog posts – your posts and others
¢  New apps and tools
¢  Articles and white papers
¢  Events – upcoming or past
¢  Recommendations
¢  Thank you’s and reviews
¢  Promotions
¢  Discounts or coupons
¢  Videos or podcasts
¢  Thoughts or comments 19

HOW WILL YOU MEASURE SUCCESS?
¢  Brand mentions
¢  Media inquiries
¢  Diversified referral traffic to website
¢  Increase in referral traffic to website
¢  Improved keyword ranking in Google, Bing, etc.
¢  Increased event attendance
¢  Better candidates for employment
¢  Better industry relationships
20

BEST PRACTICES AND
BASIC RULES OF ENGAGEMENT
¢  Friday Follow (#FF) Twitter users that you respect and value as
leaders or friends
¢  Do not misuse Twitter hashtags or you’ll use not only lose
followers, you could be booted from Twitter
¢  Like links and status updates on Facebook that truly touch inspire
or educate you
¢  Set up a real company pages (not profile) on Facebook, LinkedIn,
and Google+
¢  Use a real picture of you or your company logo as an avatar
¢  Tweet or share your own content less often than you share other
people’s content
¢  Retweet (RT) content and don’t try to take credit for content that
isn’t your own work
¢  Thank people who RT your content or post comments that are
positive
¢  Remember that everyone has an opinion and you cannot please
every Twitter or Facebook user
¢  Don’t automatically post between Twitter and Facebook as it is
both confusing and annoying to users
21

BEST PRACTICES AND
BASIC RULES OF ENGAGEMENT
¢  Understand that four tweets per day is okay, but four
Facebook posts per day is not
¢  Embrace everyone to pick up pointers and marketing tips
¢  Never send pitches through Twitter DMs, LinkedIn email,
and Facebook messages
¢  Love your personal profile and company page and fill it up
with great information, keywords, and content that matters
¢  Encourage your team members to use social media, but
empower them with instruction, best practices, and tools
¢  Know social media takes time to learn and participate, so
plan for it within your marketing budget or weekly
schedule
¢  Always make it easy for people to share your content and
find profiles on your profile and/or your company page
¢  Embrace the virtual you and know others will embrace you
too
22

MISTAKES AND BLUNDERS:
DON’T BE “THAT GUY”
¢  You set up fake accounts to access brand profiles
and pages
¢  You Friday Follow (#FF) yourself
¢  You like or + your own posts or update
¢  You require users to “friend” your organization on
Facebook to engage
¢  Your profile image is a ghost or character
¢  You share only your own content
¢  You’ve blocked accounts (other than spam)
¢  You send pitches through Twitter DMs, LinkedIn
email, and Facebook messages
¢  Your profile is bare intentionally, because you
don’t want to give away to much information 24

MISTAKES AND BLUNDERS:
DON’T BE “THAT GUY”
¢  You auto post between accounts
¢  Your accounts says “test” or has blatant errors
¢  You’ve prohibited your team from using social
accounts
¢  You offer expert “tips” from forever old content
¢  You tweet about an event and you forget the event
hashtag or event producer
¢  You view social media as a “time suck”
¢  You tell people to engage with you on a network,
but forget to include the hyperlink
¢  Your website lacks links to your accounts or they’re
smashed in on the footer
¢  You website content is not sharable 25

INDIVIDUAL VS. BUSINESS
¢  LinkedIn Profile
¢  Facebook Profile
¢  Twitter Account
¢  Google+ Profile
¢  Pinterest Profile
¢  LinkedIn Company
Page
¢  Facebook Page
¢  Twitter Account
¢  Google+ Brand Page
¢  Pinterest Brand Page
Individual Business or Corporate
26
Caution: Do not set up fake accounts to access brand or
company profiles. Assign ownership via LinkedIn, Facebook,
and Google+.

LINKEDIN
¢  Create an individual profile
¢  Set up a company page
¢  Keep profiles up to date
¢  Optimize your individual profile with keyword rich
content
¢  Create a thorough summary for your profile
¢  List your specialties with keywords and phrases that
match common search words
¢  Add your skills to help highlight your full capabilities
¢  List your websites and/or blogs
¢  Rearrange your profile blocks to highlight your
strengths
¢  Create a vanity URL for easy sharing
27

LINKEDIN
¢  Share news and content via LinkedIn status
updates on both personal and company profiles
¢  Listen for comments about your company or brand
¢  Encourage dialogue by asking and answering
questions
¢  Recommend others
¢  Make new connections whenever possible
¢  Comment on and/or like other people’s content or
messages
¢  Discuss upcoming events and mingle well before
you arrive at a physical venue
¢  Create or join groups 28

LINKEDIN
¢  Let’s view my
profile.
¢  Now let’s look
at your profile.
¢  See the
difference?
¢  Where can you
make
improvements?
29

FACEBOOK PAGES
¢  Know your target demographic
¢  Create a cover photo
¢  Integrate apps for YouTube, eNewsletters, etc.
where appropriate
¢  Be relaxed and stay light in your discussion
¢  Share news, content, and exclusive offers,
discounts, or information
¢  Add events
¢  Update your timeline
¢  Like other pages
¢  Customize your logo and add pictures
¢  Create a vanity URL
30

FACEBOOK PAGES
¢  Share content from other Facebook brands or
users
¢  Use the @ sign to tag a page or person
¢  Encourage fan participation and feedback
¢  Encourage new fans to “like” your promoting
your page through non-Facebook efforts
¢  Create or join groups
¢  Encourage check-in’s at your office or store
¢  Review your Facebook metrics and fine-tune
your Facebook marketing for the greatest
results 31

FACEBOOK PAGES
company page.
at your page -
if one exists.
¢  See the
difference?
make
improvements?
32

TWITTER
¢  Know your audience (Twitter is much different
than Facebook)
¢  Be authentic
¢  Schedule time for Twitter – the more you tweet
the more followers you receive
¢  Share news, content, and discounts
¢  Retweet other people’s content or messages
more than your own
¢  Follow other accounts to obtain followers of
your own account
¢  Build lists and populate them often 33

TWITTER
¢  Take the time to learn the rules and guidelines
set forth by Twitter
¢  Listen for comments about your company or
brand
¢  Encourage dialogue by asking questions
¢  Promptly address and respond to feedback,
questions, or comments
¢  Encourage new followers by promoting your
profile through non-Twitter efforts
¢  Believe in Twitter karma
¢  Say thank you to tweeps and/or brands 34

STANDARD TERMS AND
NOMENCLATURE FOR TWITTER
¢  Tweet – Posting a message or status update to Twitter. Tweets will
show up in the activity stream of those who follow you on Twitter or
who search for words used within your individual tweets.
¢  @+ name – The command which allows tweets reference a specific
Twitter user. The @ sign proceeds the username (i.e.
@WebSavvyMrkting).
¢  Following – You choose to receive someone’s updates via your stream.
¢  Twitter Followers – People who choose to receive your updates via
their streams.
¢  Bots – Computer generated profiles who auto follow and spam users
¢  Direct Message – Also referred to as a DM, these are private messages
sent between two Twitter users.
¢  Block – Preventing someone from following you.
¢  Favorites – A public area or list that allows you to save your favorite
tweets.
35

STANDARD TERMS AND
NOMENCLATURE FOR TWITTER
¢  Fail Whale - A message received when too many people are tweeting.
¢  Hashtag – The # next to a word allows for conversation tracking via a
link. You can click on #WordPress and view all recent tweets
associated with this hashtag.
¢  Twitter Lists – A way to segment Twitter users into groups. Each
Twitter profile will show the lists this user is assigned to and provide a
link to the Twitter user who cultivated the list. Lists are Twitter karma
and a great way categorize Twitter users.
¢  Retweet – Also known as a RT, retweets are more Twitter karma.
Retweeting means you are sharing someone else’s tweets with those
who follow you. People like to be retweeted.
¢  Trending Topics – Trending topics are the most-discussed terms on
Twitter at any given moment.
¢  Tweetup – A face-to-face gathering of those who tweet. These are
typically localized events.
36

TWITTER
account.
at your account
- if one exists.
¢  See the
difference?
make
improvements?
37

GOOGLE+
¢  Newer social network, but powerful
¢  Communities recently released and active
¢  “Authority” can be defined to strengthen
connection with website content and influence
search results on Google
¢  You don’t follow or like people and brands, but
put them into a circle
¢  Use a @ sign to tag users in updates
¢  Use a # to tag topics
¢  Use +1 user content or share content
¢  Check in service available (similar to Facebook) 38

GOOGLE+
¢  Pros of Using Google+
—  Visibility is much easier since it is new and the
user population is still small
—  Communities are powerful for connecting and
sharing content
—  Google+ users embrace each other and actively
promote each other
—  Great for search engine optimization as it directly
influences search results on Google
—  “Authority” is going to be a huge influence moving
forward and Google+ is the basis for this effort
¢  Cons of Using Google+
—  Because it is new, there is still very limited usage
39

GOOGLE+
account.
at your account
- if one exists.
¢  See the
difference?
make
improvements?
40

PINTEREST
¢  New, but powerful with certain demographics
(females embrace it, but not yet males)
¢  Simple “eye candy” that leads to real content
on other websites (like your own)
¢  Personal and brand profiles available
¢  Create boards to bucket or group similar
images
¢  Pin your own images
¢  Repin or like other users’ images
¢  Follow other Pinterest user to see updates to
their boards
¢  Category options are constantly growing
41

PINTEREST
account.
at your account
- if one exists.
¢  See the
difference?
make
improvements?
42

IN SOCIAL MEDIA
TIMING IS EVERYTHING
43

IN MEASURING INFLUENCE
KLOUT IS POPULAR BUT SUBJECTIVE
44

USE GOOGLE ANALYTICS TO SEE
IF SOCIAL MEDIA IS WORKING
45

WHERE SHOULD YOU
FOCUS YOUR EFFORTS?
¢  Define your target demographic
¢  Review your objectives and goals
¢  Assign ownership – champion and lead
¢  Establish clear policies for usage, profiles, and
addressing user feedback
¢  Gather your assets (logos, images, etc.)
¢  Create a keyword rich template for profile
creation
¢  Set hashtags and focused topics to tag in
content and profiles
¢  Establish personal and brand accounts on
major social networks 46

WHERE SHOULD YOU
FOCUS YOUR EFFORTS?
¢  Get your website in order:
—  Start blogging and share your knowledge with the
world
—  Add social sharing buttons to your website content
—  Include social icons in header of websites
—  Add a newsletter subscription option and
automate via services like MailChimp
¢  Establish your authority via Google+
¢  Create Google+ communities, Facebook
groups, and LinkedIn groups
¢  Embrace Pinterest and start pinning images
¢  Use Google Analytics to measure activity
47

FOUR POINTS TO REMEMBER ABOUT
SOCIAL MEDIA MARKETING
1.  Listen before you speak. Twitter, Facebook, LinkedIn, and Google+
all work differently and what is acceptable on one website is not
necessary “cool” on the other. Listen and watch, even stalk if you
must. But don’t do anything before you’re comfortable.
2.  Figure out who your target market is before you engage. Figure out
the social landscape of your industry and audience before you jump
in fully. Check out your competitors, your local area, and your
industry gurus.
3.  Create some good content. Yes social media is about sharing, but it
is also about providing value. You need to create your own content,
as well as share other people’s content.
4.  Give social media time. You won’t be a social media superstar
overnight, so take a deep breath and sit back and relax. You’ll soon
realize Twitter is cool, online chats offer great insight, and you can
actually obtain revenue via LinkedIn, Twitter, or Facebook.
48

CONNECT WITH ME ONLINE
Linkedin.com/in/RebeccaGill
Linkedin.com/company/Web-Savvy-Marketing
Facebook.com/RebeccaGill
Facebook.com/WebSavvyMarketing
Twitter: @WebSavvyMrkting
Google+: http://gplus.to/RebeccaGill
Google+: http://gplus.to/WebSavvyMarketing
Pinterest.com/WebSavvy/ 49

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