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(2010) Social Media's Influence on PR and Marketing
The document discusses the significant impact of social media on public relations and marketing, highlighting how businesses increasingly engage with audiences through various platforms. Key statistics reveal that a high percentage of users expect companies to maintain a social media presence, and social media serves as a vital tool for marketing and customer interaction. The emphasis is on evolving from traditional media strategies to more participatory approaches in both PR and marketing.
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(2010) Social Media's Influence on PR and Marketing
- 1. Title Finding theChannel: Social Media’s Influence on PR and Marketing A Discussion with St. Ambrose University Marketing Students {photo: Tony the Misfit/flickr.com}
- 2.
- 3. SM Poll Whatis Social Media? & A Quick Poll How many of you are active on: Blogs Facebook Twitter YouTube LinkedIn {background: @adamplitt}
- 4. Pecha Kucha PechaKucha “pe-chak-cha” In this format we shall run through a series of slides and then have a chat http://en.wikipedia.org/wiki/Pecha_Kucha
- 5. Info Channels InformationChannels Across Time Note the drop-off for traditional broadcast channels (including websites)! http://www.baekdal.com/articles/Management/market-of-information
- 6. SM Activity SocialMedia Traffic 75% of Global Internet population visit social networks Visiting social networks is fourth-most popular activity after personal email Nielsen’s Global Faces & Networked Places 2009
- 7. SM-Expect Within ayear 82% businesses will promote their brand, goods and services via social media + 93% of Social Media users expect a company should have a social media presence* 85% believe companies should interact with customers* * Cone’s Business in Social Media Study, 2008 + Equation Research {photo: Meeting-Naturally Cyprus/flickr.com}
- 8. SM-Business Business Engagementin Social Media Expanding Online Presence Viral, Relationship & Cause-Related Marketing Generating Leads-Qualified Prospects Customer Service Reputation Management Crises Communications Business Intelligence and Research
- 9. Facebook Info TheNumbers More than 400 million users Not a young site anymore, older demographics growing at much faster rate 50% of active users log on every day More than 1.5 million local businesses have active Pages on Facebook
- 10. Facebook Tips SuggestionsBrand Your Facebook page Foster the growth of an organic community Integrate Facebook functionality with your main site Evaluate micro-targeted ads
- 11. Twitter Info TheNumbers 72.5% of users joined since January 2009 93.6% users have less than 100 followers, 92.4% follow less than 100 5% account for 75% of activity More than 50% updates are published through tools Tie in with Google for Real-Time Search
- 12. Twitter Tips SuggestionsSubscribe to key influencers and leaders Recruit followers with strong following Informative tweets on your business/expertise Encourage tweeters across the company Monitor keywords through search Leverage for focus groups/research
- 13. YouTube Info TheNumbers Reached 100 million viewers in 2009 14.8 billion videos viewed in January 2009 alone Approximately 43 percent of the online video market share Video search results displayed on Google first page
- 14. YouTube Tips SuggestionsSetup a channel Create ‘how-to”/informative videos Post solutions to common problems Integrate with your main site by embedding videos Display company name, URL , logo in every video
- 15. Blogging Only 4%of Blogs are corporate Brand with corporate identity Be candid and timely Set up a regular schedule for posts Do not censor negative posts
- 16. LinkedIn 50 millionmembers worldwide 11m in Europe and 3m in India Use the status tool to update network Recommendations highlight expertise Promote company website and blogs
- 17. Dialogue Social Mediais about dialogue not monologue {photo: ehnmark/flickr.com}
- 18. Public Relations Insocial media if your public relations is this…. {photo: jasoneppink/flickr.com}
- 19. Cheerleading ..you willbe perceived as these. {photo:uwdigitalcollections/flickr.com}
- 20. PR 2.0 SocialMedia’s Influence on Public Relations It is not about technology it is about sociology * Shifted from broadcast machine to community participation * Conversations have replaced content * It is the difference between spin and relevance * Become a resource channel for traditional media – shorter news cycles * Brian Solis {photo: Beppie/flickr.com}
- 21. Marketing Similarly, iffor social media, marketing focuses only….
- 22. Aisle ..it willdeliver a response like this {photo: roboppy/flickr.com}
- 23. Mktg 2.0 SocialMedia’s Influence on Marketing Ideal channel for viral, relationship and cause-related marketing Audience influences campaign through participation and/or content Data capture and analytics deliver accurate market research More personalized messages and better targeting for audiences {photo: rama miguel/flickr.com}
- 24. PR-Discussion-Dominos PR –Discussion: Dominoes The double edged sword that is Social Media
- 25. PR-Discussion-Toyota PR –Discussion: Toyota An integrated response
- 26. Mktg-Discussion-Pepsi Marketing –Discussion: Pepsi Cause-related, viral marketing with user generated content and integration
- 27. Thank You {photo:vernhart/flickr.com}