Spiceworks Basics 1: Inventory, Troubleshooting, Monitoring & Alerts
- 1. Break Out Session-Overview Basics of Inventory & Monitoring Your Network Greg Kattawar VP Dev & Co-founder, Spiceworks Inc.
- 2. Session Overview Integrated Application Scanning Groups/Categories Inventory Summary/Views Inventory Details
- 3. Integrated Application (What’s Different?) Single pane for everyday use Broad DashBoard Data/Info 1 click away Xtra-Tools & Extensions Research, Groups, Q & A Trouble-Shooting Application Core: (Inventory) Monitoring, Reporting Help Desk, Trouble-Shooting Documentation/Notes How does it work? Spiceworks
- 4. How it Works? Helpdesk Tickets Company Intranet WMI SNMP SSH Reports User Portal Monitoring Full Scans Health Check Notes & Documents Up/Down Monitor PING DB
- 5. Scanning Initiates many things… Monitors evaluated DB updated Scanning Details 4 Types (full, partial, health-check, up/down) Schedules (1min, 15min, daily/nightly) Naming NetBios, DNS Access & Authentication Ping, WMI SSH , SNMP Spiceworks
- 6. Scanning cont’ Unknowns & Partials & Delays Firewall, AV blocking… Authentication, WMI, DNS-Conflicts Network timeouts Pre 3.1 unknowns or dups ( delete and rescan ) Settings Change/Improve Speed: Hi/Med/Slow, collect_anti_virus, collect_events Slow Network/Latency: snmp_timeout, timeout (ping) Device Hanging Scan: wmi_no_hang_check Ghost Devices: sweep_ping Tests Pass but still Unknown Device: use_ip_address_for_wmi Debugging problems: verbose_scan_logging ->finder_child.log Spiceworks
- 7. Groups/Categories Why use Groups? Load time of views (100-200 devices) Logical groupings (location, custom-attr, AD) 3 Basic Types Default – based on type. (manual, scanned, AD) Custom – with rules (smart) Custom – without rules (move, copy) Spiceworks
- 8. Inventory Summary Views Widget / Icon / Browse / Glide Environment, Group, Device Pivots, Filters 3 Basic Containers (Groups) Default – based on type. (manual, scanned, AD) Custom – with rules (smart) Custom – without rules (move, copy) Unknowns & Partials Firewall, AV blocking… Authentication, WMI, DNS-Conflicts Spiceworks
- 9. Inventory Details Detailed HW/SW Information (Device, Network Device, Software) DNS Windows Events Additional Information Notes/Attachments Tickets/Change Control Troubleshooting Compare VNC/RDP ping/nslookup/traceroute WOL Spiceworks
- 10. Questions?
- 11. Monitoring Session Overview Alert and Monitor Types Examples Default Configuration Q&A
- 12. Kinds of Alerts and Monitors How do monitors get evaluated? When data changes… Full scans Up/down status Types of monitors w/examples Alerts and notifications where they show up Spiceworks
- 13. Monitoring Example Device: A device is any computer connected to the network. You can monitor a specific device, or monitor them all by typing "Any Device". Is online: Be alerted if a device goes online. Is offline: Be alerted if a device goes offline. Is discovered: Be alerted if a new device is discovered on the network. New for 3.5 - offline for a time period Spiceworks
- 14. Monitoring Example Disk: Find out if there are issues with any disk on your system. You can keep an eye on every disk on your system by typing "Any Disk", or pick one particular disk. Was added: Be alerted when a hard drive is added. Was removed: Be alerted when a hard drive is removed. Is < x% free: Be alerted when diskspace falls below a certain percentage. Choices are 5, 10, 15, 20, and 25%. Has < x MB/GB free: Be alerted when diskspace falls below a certain value. Choices are 50, 100, 250, 500 MB and 1, 5, 10 GB. Spiceworks
- 15. Monitoring Example Software: Stay on top of software issues with this monitor. You can designate a specific program to be monitored, or choose to monitor all software by typing "Any Software". Is installed: Be alerted when programs are installed. Is uninstalled: Be alerted when program are removed. Is not compliant: Be alerted if too many copies of a program are installed. Spiceworks
- 16. Monitoring Example Service: A service is a program that runs in the background of a computer to keep everything else working right. You can monitor a specific service, or monitor them all by typing "Any Service". Is uninstalled: Be alerted when a service is uninstalled. Is installed: Be alerted when a service is installed. Is stopped: Be alerted when a service has stopped. Is started: Be alerted when a service has started. Spiceworks
- 17. Monitoring Example Hotfix: A hotfix is a patch that is downloaded to fix a program. You can decide to monitor all hotfixes by typing "Any Hotfix", or choose to monitor one individual hotfix. Is uninstalled: Be alerted when a hotfix is uninstalled. Is installed: Be alerted when a hotfix is installed. Spiceworks
- 18. Monitoring Example Event: You can find out when an event of your choosing happens such as a certain ID logging in. Or you can monitor all events by typing "Any Event". Is triggered: Be alerted when an event is triggered. Spiceworks
- 19. Where Alerts Show Up ? 4 Key Places… 1. On Inventory Summary Spiceworks
- 20. Where Alerts Show Up 2. email notification Spiceworks
- 21. Where Alerts Show Up 2. email sample Spiceworks
- 22. Where Alerts Show Up ? 3. on the device Spiceworks
- 23. Where Alerts Show Up ? Some Built-In Monitors Your Monitors Spiceworks
- 24. Default Configuration pre-configured monitors email configuration 2 steps
- 25. Default Out-of-the-box Monitors (v3.5) Enable Email Notifications For 3.1 Click to Edit For 3.5 Click to Edit Spiceworks
- 27. Questions?