staceyweeda

staceyweeda

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  STACEY WEEDA 23651 E.Easter Drive #307 • Aurora, Colorado 80016 • [email protected] • 303 358 3301 QUALIFICATIONS SUMMARY Network/Client Support Analyst with 20 years supporting global network and client operations. Strong technical background successfully building and maintaining relationships with users and business leaders. Profile  Desktop/Laptop Hardware Support  Technical Support  Bomgar  Cisco AnyConnect  Problem Solving  Citrix  Leadership  Print Server Configuration  Desktop/Laptop Software Support  MS Windows7/8/10 Support  MS Office Suite 03-13 Support  WAN/LAN Support  Written/Verbal Communication  Troubleshooting  Training  Analytical  Active Directory (ADUC)  File Server Management PROFESSIONAL EXPERIENCE Stewart Professional Solutions April 2000 - Present Client Service Technician Responsibilities include maintaining and repairing computers and ensuring optimal efficiency, performance, and quality throughout the Stewart Denver Network. Provide business unit technical support. Assist and resolve technical issues with local servers. Support end users with Microsoft Office products, Stewart applications and Smartphone devices. Conduct remote diagnostics to troubleshoot and resolve hardware problems and application issues. ♦ Asset Management ♦ Support, resolution and incident tracking in BMC Service Desk Express (SDE), Service Now ♦ Ticketing system queue management ♦ Responsible for receipt of new desktop hardware, installation of software, hardware and peripheral components, initial configuration and deployment to end user ♦ Maintain and support hardware and software ♦ Maintain and support Iphone, Cisco VoIP, printers, copiers ♦ Project Management ♦ Perform duties according to established department standards, procedure and adheres to company policies and established SLA’s ♦ Implement software upgrades, driver updates, and system patches to ensure workstation and server network security. …Continued…
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  Stacey Weeda Professional ExperienceContinued ♦ Generate documentation and provide user training & support in office applications including Microsoft Word, Excel, Outlook, Access, and in house Stewart applications ♦ Develops and maintains strategic vendor relationships ♦ Develop, enforce and maintain documentation related to software installation on hardware ♦ Collaborate with vendors to integrate new products and technologies into production work flow EDUCATION AND TRAINING CHDP – Houston, Texas HP Desktop, Workstation & Notebook Certified 2010