Februrary 2016
Leading mobile retailers dominate - and the gap is growing Q4 2015
State of Mobile Commerce
Executive summary
Key takeaways
• Top retailers see double the growth in mobile share of
transactions when compared to the average, and mobile nears
parity with desktop transactions.
• Nearly four-in-ten transactions occurred on multiple devices
and were completed on a mobile device almost a third of the time.
• Dedicated shopping apps dwarf the mobile web at all points on
the path to purchase, from browsing products to the sale itself.
• Japan, UK and South Korea continue to lead the globe in mobi
le transactions, and smartphones lead tablets in most countries.
Key Recommendations for
Mobile Commerce
Criteo’s analysis of shopping data from Q4 2015 highlights several best practices
that retailers can take away from this report.
• Enable your mobile experience to meet the
fastest growing audience – smartphones.
• Personalize the mobile web shopping
experience to convert browsers to buyers.
• Take advantage of cross-device identification
technology to understand your connected
consumers.
• Decrease barriers to transaction and connect to
consumer data to personalize product
recommendations in your app.
U.S.
mobile commerce trends
#1
Mobile powers tremendous growth across all eCommerce
U.S. mobile commerce trends
MOBILE LEADERS DOWN AND WIDEN THE GAP DOUBLE
U.S. mobile commerce trends
MEET THE OVER-PERFORMERS: FASHION, HEALTH AND MASS MERCHANTS
U.S. mobile commerce trends
SMARTPHONES DOMINATE AND ARE POISED TO GROW
U.S. mobile commerce trends
MOBILE PUSHED BLACK FRIDAY TO NEW HEIGHTS
#2 Sell to people, not devices
U.S. mobile commerce trends
ALMOST FOUR-IN-TEN TRANSACTIONS INVOLVE MULTIPLE DEVICES
U.S. mobile commerce trends
BUYERS USE MULTIPLE DEVICES, ARE YOU SELLING ON THEM?
U.S. mobile commerce trends
FOUR-IN-TEN CROSS-DEVICE DESKTOP TRANSACTIONS INCLUDE MOBILE
BROWSING
U.S. mobile commerce trends
HALF OF CROSS-DEVICE MOBILE TRANSACTIONS ARE A RESULT OF MOBIL
E-ONLY BROWSING
#3
Apps drive more transactions and value by removing barriers to purchase
U.S. mobile commerce trends
INVEST IN AN APP THAT HIGHLIGHTS RELEVANT PRODUCTS FOR EACH CO
NSUMER
U.S. mobile commerce trends
APPS CONVERT BETTER THAN DESKTOPS
U.S. mobile commerce trends
APPS BEAT MOBILE BROWSERS AT EVERY STAGE IN THE FUNNEL
U.S. mobile commerce trends
PER TRANSACTION, APP BUYERS SPEND MORE THAN BOTH MOBILE WEB
AND DESKTOP
U.S. mobile commerce trends
GLOBALLY, MOBILE ACCOUNTS FOR 35% OF RETAIL ECOMMERCE
TRANSACTIONS
U.S. mobile commerce trends
THE SMARTPHONE IS THE MOBILE PURCHASE DEVICE OF CHOICE IN MOST
MARKETS
Global
mobile retail commerce trends
Global mobile retail commerce
trends
THE US IS STILL TRAILING ADVANCED MARKETS IN MOBILE CONVERSION
RATES
What
does the future hold?
What does the future hold?
We see four big trends:
• Growth in mCommerce keeps rolling.
• Smartphones, now with larger screens, fast wireless
broadband and seamless synchronization between
web and app, will push mobile’s share of commerce
to parity with desktop.
• Across the board, apps will continue to drive
business results.
• A great people-centric strategy will separate the
professionals from the amateurs;
Methodology
Methodology
Individual transaction data analyzed
Methodology
How can marketers use this data?
Benchmark your performance on relevant
KPIs for your mobile browser, mobile app a
nd
cross-device channels.
THE END

state of mobile commerce

  • 1.
    Februrary 2016 Leading mobileretailers dominate - and the gap is growing Q4 2015 State of Mobile Commerce
  • 2.
    Executive summary Key takeaways •Top retailers see double the growth in mobile share of transactions when compared to the average, and mobile nears parity with desktop transactions. • Nearly four-in-ten transactions occurred on multiple devices and were completed on a mobile device almost a third of the time. • Dedicated shopping apps dwarf the mobile web at all points on the path to purchase, from browsing products to the sale itself. • Japan, UK and South Korea continue to lead the globe in mobi le transactions, and smartphones lead tablets in most countries.
  • 3.
    Key Recommendations for MobileCommerce Criteo’s analysis of shopping data from Q4 2015 highlights several best practices that retailers can take away from this report. • Enable your mobile experience to meet the fastest growing audience – smartphones. • Personalize the mobile web shopping experience to convert browsers to buyers. • Take advantage of cross-device identification technology to understand your connected consumers. • Decrease barriers to transaction and connect to consumer data to personalize product recommendations in your app.
  • 4.
  • 5.
    #1 Mobile powers tremendousgrowth across all eCommerce
  • 6.
    U.S. mobile commercetrends MOBILE LEADERS DOWN AND WIDEN THE GAP DOUBLE
  • 7.
    U.S. mobile commercetrends MEET THE OVER-PERFORMERS: FASHION, HEALTH AND MASS MERCHANTS
  • 8.
    U.S. mobile commercetrends SMARTPHONES DOMINATE AND ARE POISED TO GROW
  • 9.
    U.S. mobile commercetrends MOBILE PUSHED BLACK FRIDAY TO NEW HEIGHTS
  • 10.
    #2 Sell topeople, not devices
  • 11.
    U.S. mobile commercetrends ALMOST FOUR-IN-TEN TRANSACTIONS INVOLVE MULTIPLE DEVICES
  • 12.
    U.S. mobile commercetrends BUYERS USE MULTIPLE DEVICES, ARE YOU SELLING ON THEM?
  • 13.
    U.S. mobile commercetrends FOUR-IN-TEN CROSS-DEVICE DESKTOP TRANSACTIONS INCLUDE MOBILE BROWSING
  • 14.
    U.S. mobile commercetrends HALF OF CROSS-DEVICE MOBILE TRANSACTIONS ARE A RESULT OF MOBIL E-ONLY BROWSING
  • 15.
    #3 Apps drive moretransactions and value by removing barriers to purchase
  • 16.
    U.S. mobile commercetrends INVEST IN AN APP THAT HIGHLIGHTS RELEVANT PRODUCTS FOR EACH CO NSUMER
  • 17.
    U.S. mobile commercetrends APPS CONVERT BETTER THAN DESKTOPS
  • 18.
    U.S. mobile commercetrends APPS BEAT MOBILE BROWSERS AT EVERY STAGE IN THE FUNNEL
  • 19.
    U.S. mobile commercetrends PER TRANSACTION, APP BUYERS SPEND MORE THAN BOTH MOBILE WEB AND DESKTOP
  • 20.
    U.S. mobile commercetrends GLOBALLY, MOBILE ACCOUNTS FOR 35% OF RETAIL ECOMMERCE TRANSACTIONS
  • 21.
    U.S. mobile commercetrends THE SMARTPHONE IS THE MOBILE PURCHASE DEVICE OF CHOICE IN MOST MARKETS
  • 22.
  • 23.
    Global mobile retailcommerce trends THE US IS STILL TRAILING ADVANCED MARKETS IN MOBILE CONVERSION RATES
  • 24.
  • 25.
    What does thefuture hold? We see four big trends: • Growth in mCommerce keeps rolling. • Smartphones, now with larger screens, fast wireless broadband and seamless synchronization between web and app, will push mobile’s share of commerce to parity with desktop. • Across the board, apps will continue to drive business results. • A great people-centric strategy will separate the professionals from the amateurs;
  • 26.
  • 27.
  • 28.
    Methodology How can marketersuse this data? Benchmark your performance on relevant KPIs for your mobile browser, mobile app a nd cross-device channels.
  • 29.