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Success Stories from Wireless Retail
The document discusses success stories from the wireless industry. It covers topics like going paperless to reduce costs and environmental impact, growing a business through acquisitions and empowering employees, using social media to engage customers and build brand loyalty, delivering exceptional customer service to increase repeat business, and achieving ambitious goals through collaboration with partners. The key themes are operational efficiencies, empowering employees during growth, social media marketing, customer retention, and cross-company teamwork.
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Success Stories from Wireless Retail
- 1. Success Stories fromWireless Industry Stacy Hamer
- 2. Operational Efficiencies Growth & Acquisitions So what are we going to talk about today? Treating our Empowering our customers right employees
- 3. Topic #1 Here’s aproblem most people in this room likely have…
- 4. Where’s that pieceof paper?
- 5. Everyone’s talking aboutit but nobody’s doing it….
- 6. Going Paperless...why bother? Reduce Costs Create better efficiencies
- 7. Let’s talk aboutsomeone who really did it…..
- 8. It only madesense to utilize technology to reduce these costs and our imprint on the environment. WHY?
- 9. What do theyconsider Paperless? Only print when necessary ex: mail in rebates
- 10. Don’t allow printingof… ! Cash-in’s ! Cashout’s ! Purchase Orders ! EOD Reports ! Etc…
- 11. Scan in whatyou must print Contracts Validated bank deposit slips and bank slips Proof of Tax Exemption Etc…
- 12. You need tosell this to your employees as a benefit to them
- 13. Immediate access What benefits did Premier see? Save more $$$ Reduced workload $$
- 14. Moving on…. Topic #2 We all want to get bigger and sell more…
- 15. Why grow sobig? “It gives us opportunity for our employees to grow into higher positions in the company that can be good, long term careers, and this helps us retain better people”
- 16. How do youapproach newly acquired employees??
- 17. Acquisitions are aboutpeople “Listen, we are seven stores going to 45, we will make mistakes, and we will need to be educated, but be patient with us, And and it will pay off” NorthStar is a Brady people company
- 18. How can asmall dealer support growing into a med-large size dealer? Surround yourself with talent!!
- 19. What positive changeshas Northstar seen? Verizon loves it, our vendors love it, and our personnel love it. Win, Win, Win! Nice…
- 20. What growth comesdown to is people people people……
- 21. Topic #3 Getting yourname out there
- 22. This morning Ichecked my facebook 3 times and my twitter 4 times… (and I’ll check it again after this session is over)
- 23. I like Twitterbecause I find out random things like this….
- 24. And I likefacebook for things like this….
- 25. But I alsolike facebook for things like this….
- 26. Guess how manypeople like Jump.ca facebook page? 5,035
- 27. Why is thisso important? ! It is important to develop a strong base of loyal customers. ! That is difficult to do in our industry as the customer lifecycle generally has customers engage us once every 24 months or so. ! With such infrequent contact, it is difficult to develop a strong relationship with our customers and a strong loyalty to our brand
- 28. Use Social Mediato create more frequent meaningful engagements with your customers
- 30. We regularly incorporate ourFacebook page into our on-going advertising or promotional activities
- 31. We have alsolinked our community sponsorships with our Facebook page.
- 32.
- 33. The small thingscount….
- 35. Allow it tobecome a support resource
- 36. Get ready forthe good feedback…
- 37. Topic #4 How toDeliver Wow to Customers
- 38. RQ4 Customers average56% repeat customer business
- 39. And that’s extremelyimportant because repeat customers spend 33% more than new customers!!
- 40. Well we havean exception to the norm….. And that’s IDC Communications
- 41. 86% How do theydo it?
- 44.
- 46. And here’s wherethey get even more unique…..
- 49. Impressive Right? Wellit gets better…
- 50. 6 yrs agothey held a grand opening…
- 51. 5yrs ago theyhad an open house….
- 52. Fast forward totoday….
- 53.
- 54. Topic #5 Achieving theun-acheivable
- 55. 400+ devices aday 8000 New Activations In only 6 weeks…
- 56. We’re going totalk about how she did it…. Well, She is ……
- 57. Building The Bridge ü VerticalAlignment Becoming The Expert ü Partnering Building Trust ü Value Add Know Your Strengths ü Flexibility Be Open To Change
- 58. Our Role ! Deployment Strategy – 60 Days vs. 6 Months ! Deployment Deliverables ! Training ! Ongoing Support ! Accessories ! New Opportunity Strategies ! Employee Days
- 59. Success is Sweet… Together we won…
- 60. iQmetrix.com | 1.866.iQmetrix © 2011 iQmetrix. All right reserved. iQmetrix, the iQmetrix logo, RQ4 and other trademarks, service marks, and designs referenced in this material are the exclusive property of iQmetrix Software Development Corp. and/or its subsidiaries.