SUNIL_THOMAS_CV

SUNIL_THOMAS_CV

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  SUNIL THOMAS Abu Dhabi,UAE PO Box: 4017 Mob: +971501751789 Email: [email protected] Objective: To work in a challenging environment and seek a responsible position utilizing my education and potential that will help in the development of the company and in the enrichment of my professional skills. Key Competence:  Problem analysis, use of judgment and ability to solve problems efficiently.  Organizational skills and customer service orientation.  Comprehensive understanding and working on Active Directory.  Installing, Configuring and Troubleshooting of Networking Equipment’s, Routers and Switches.  Managing and Maintaining the Servers, PC’s, Laptops, Printers, Scanner, Routers and Switches.  Back-up and restore of all critical resources including Outlook, and Server System State data.  installing and configuring computer hardware operating systems and applications  monitoring and maintaining computer systems and networks  talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues  troubleshooting system and network problems and diagnosing and solving hardware or software faults and replacing parts as required  Setting up new users' accounts and profiles and dealing with password issues and responding within agreed time limits to call-outs.  Rapidly establishing a good working relationship with customers and other professionals, such as software developers  Testing and evaluating new technology.  Configuring, Managing and Maintaining Networking Equipment’s.  Configuring and troubleshooting Microsoft Outlook and Microsoft Exchange.  Installing configuring administrating software applications.  Managing technical support team which is responsible for infrastructure services on Microsoft Windows technology.  Active Directory users and groups management.  Deploying software’s and windows update through SCCM Server across all the desktops and servers.  Installation and maintenance of 2003/2008 server and DOMAIN.  Troubleshoot Windows 2003 &2008 Servers and streamlining the user policy.  Managing User accounts using Active Directory.  Performance tuning using performance monitor and event viewer to identify and resolving.  Familiar with Applications like SAP, MS Project, Abode, MS Office Suite, Photoshop, Illustrator and MS Live Meeting.  Installing and configuring E-Fax  First level end user support in SAP and Intranet application like My Work Place, Maktabi  Configuring and troubleshooting all network printers, scanners and Develop photo copier machines with safe Q.  Installation and troubleshooting of Juniper Odyssey client and MacAfee agent.  Providing first level support in Cisco IP phones and E-Fax Server and Client  Managing SCCM Server and Clients. Professional Americana Computer Systems LLC, Abu Dhabi, UAE. Experience: Duration : September 2011 to till this date. Designation : Sr. IT Support Engineer Key Projects & Accomplishments:
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  National Drilling Company(Govt.), Abu Dhabi, UAE. Duration: September 2011 to till this date. Designation : Sr. IT Support Engineer Duties and Key Responsibilities:  Giving desktop support to 1000+ users in HO and also support off-shore and on-shore rigs remotely.  Investigate user problems, identify their source, determine possible solutions, test and implement solutions.  Perform and/or oversee software and application development, installation, and upgrades.  First level end user support in SAP and Intranet application like My Work Place, Maktabi  Configuring outlook for new users, PST backups, FIM and implemented Exchange-Vault on user outlook profiles.  Complete desktop support to all users remotely, physically or on Telephone.  Configuring and troubleshooting all network printers, scanners and Develop photo copier machines with safeQ  Develop and conduct various training and instruction for system users on operating systems, and other applications.  Anticipate communication and networking problems and escalate to higher levels.  Establish and perform maintenance report for the company and for the vendor.  Ensure timely user notification of maintenance requirements and effects on system availability.  Installation and troubleshooting of Juniper Odyssey client and MacAfee agent.  Worked in Active Directory for User password reset.  Call escalation to next level and close the call with in given time line.  Plan and implement backup and disaster recovery plans.  Looking after the Inventory of IT products and Software Licenses.  Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software.  Providing first level support in Cisco IP phones and E-Fax Server and Client  Managing SCCM Server and Clients. Micronet Technology, Dubai, UAE. Duration : December 2008 to September 2011 Designation : Senior IT Support Engineer. Job Responsibilities:  Managing and maintaining Windows2003& 2008 Servers and Clients.  Installed and Managed Network and Security devices, Switches, Routers & Firewalls.  Maintaining and Configuring LAN & Wireless LAN.  Designed and Implemented detailed Group Polices for Users to provide Restrictive access to resources on the network.  Troubleshoot Hardware, Software, & network assembling and cabling.  Planning & Maintaining IP Address.  Internet Security & Network Troubleshooting.  Router Configuration.  Trouble shooting of Computer networks.  Trouble shooting & Maintenance of Computer Hardware & Software.  Creating & Managing User and Group Accounts on Server 2003 & 2008.  Installing and Configuring Network Printer, Scanner & Network Protocols.  Configuring CCTV, Biometric machines and IP Telephones. Grand Computer Technology, Sharjah, UAE Duration : August 2007 to Dec.2008 Designation : Computer Engineer. Job Responsibilities:  Administrating Server & Clients, Installation of Computer networking.  Trouble shooting works of Computer networks, Controlling Switches & Routers.  Trouble shooting & Maintenance of computer hardware & software.  Controlling Windows Server 2003, Domain Controlling, Creating and managing.  User and group accounts on server 2003. Setting up and Managing User & Group.  Installing and configuring Network Protocols, Computer Assembling & Servicing.  Installing, Configuring and Troubleshooting of Networking Equipment’s, Routers and Switches.
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  Kottayam, Kerala, India. Duration: July 2006 to July 2007. Designation : IT Support Engineer. Job Responsibilities:  Implementing and supporting Microsoft windows Xp Professional.  Trouble Shooting of Computer Hardware and Networking.  Installation of Operating Systems and Software’s.  Remote desktop support & Customer Site Support.  Back-up and restore of all critical resources including router IOS, Outlook, and System State data.  Managing User accounts using Active Directory.  Office Package: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Outlook.  Installing, Configuring and Troubleshooting of Networking Equipments: Routers and Switches  Well versed in Implementing, Managing and Maintaining a Microsoft Windows Server 2003 Network Infrastructure including Active Directory, Group Policy, DHCP, IP-Addressing, Plan to offer Remote-Assistance to Client computers, Installing and configuring File and Print Servers. Academic Credentials:                       Project Done: Software/ System Skills:    Passport Details: UAE Driving License Details:   Personal Details:   Dip. Electronics and Network Engineering: Dip. Electronics and Network Engineering, with 60% of marks from Board of Examination NSS Institute of Computer Engineering Studies, Pathanamthitta Kerala, India in 2007.  MCP : Microsoft Certified Professional. Microsoft Certification ID : 9230652  Windows 7, Configuring  Windows Server 2008 Applications Infrastructure, Configuring  Windows Server 2008 Network Infrastructure, Configuring  Windows Server 2008 Active Directory, Configuring  CCNA: Cisco Certified Network Associate. Cisco ID : CSCO11894740  Diploma in Computer Hardware & Network Engineering: Diploma in ComputerHardware& NetworkingEngineering from , Kottayam. (ISOCertified) in 2007.  Practical Networking in Windows Server 2003 : 6 months certified course in windows server 2003operatingsystemfromROLLA COMPUTER INSTITUTE Sharjah.UAE in2008. (Approved byMinistry of Education, United ArabEmirates)  VHSE :Office SecrtaryShip. Boardof Vocational Higher Secondary Education, Kerala, IndiaPassed with 68% in 2002.  WAN Connectivity for GFA (Gospel For Asia) [Network Project]  Operating Systems: Windows 98, 2000, Xp, Vista, Win7, Win8,Win10, Windows Server 2003 & 2008  Desktop Application: Internet application, Word, Excel.  Passport Number - M 1366323  Date of Expiry - 30-09-2024  Place of Issue - Abu Dhabi  License No - 1601479  Place of Issue - Dubai  Date of Expiry - 19-07-2020  Data of Birth - 25.05.1986  Sex - Male  Nationality - Indian  Marital Status - married  Religion - Christian  Health - Excellent  Languages Known - English, Hindi, Malayalam & Tamil SUNIL THOMAS