AREAS OF EXPERTISE
System administration
Server Configuration
Technical support
PROFESSIONAL
A+
N+
MCSA
MCSE
PERSONAL SKILLS
Technically minded
Pro-active
Analytical
PERSONAL DETAILS
Islam Ahmed
villa - 572 - 1st settlement -
New Cairo
T: 0222468671
M: 01141575011
E:Eng.islamtm@hotmail.com
DOB: 04/03/1993
Nationality:Egyptian
Islam Ahmed Mohamed
IT Systems administrator
PERSONAL SUMMARY
A highly competent and organized systems administrator with experience of software
procurement, installation, administration & compatibility. Possessing a proven ability to
assist with the day-to-day running of an IT department and its business IT systems.
Extensive knowledge of monitoring and controlling data security within guidelines to
ensure compliance and report on possible improvements. Well mannered, articulate and
able to act as point of contact for colleagues and external clients.
Looking for a suitable systems administrator position with an exciting, innovative
and ambitious company that offers room for progression.
WORK EXPERIENCE
Herotec for Training & Advanced IT Solutions
SYSTEMS ADMINISTRATOR June 2015 - Present
Acting as technical lead to identify and implement solutions to problems affecting IT
services. Providing 1st/ 2nd Line and some 3rd Line support over the tellphone, remotely
and face to face to clients & internal staff members.
Duties:
Installation and maintenance of all systems within a client’s digital environment.
Building, configuration and troubleshooting of server and desktop hardware.
Providing advice on selection and purchase of IT equipment.
Maintaining maximum availability of supported services for users.
Obtaining quotes for supply of goods and services from suppliers.
Designing, implementing and managing Active Directory.
Monitoring the progress of third-party maintenance contract suppliers.
Ensuring that support calls are logged and handled effectively and efficiently.
Ensure adequate antivirus protection & solutions are maintained and updated.
KEY SKILLS AND COMPETENCIES
Knowledge of cloud computing (Amazon EC2), Apache HTTP Server.
Experience of working with some projects.
Knowledge & understanding ofbackup technologies & disasterrecovery methods.
Experience of using System Administration tools such as Hyena, Dame Ware.
Good understanding of: Server Hardware Technology, LANs, WANs.
Experience of: VMware, Windows Server 2012, Active Directory Group Policies,
TCP/IP, DNS.
ACADEMIC QUALIFICATIONS
Management Information Systems
New Cairo Academy2013
Degree of graduation project: excellent
Microsoft Technology Associate: Security Fundamentals.
Microsoft Technology Associate: Networking Fundamentals.
Microsoft Technology Associate: Windows Server Administration
Fundamentals.
Microsoft Technology Associate: Windows Operating System Fundamentals
Microsoft Certified Solutions Associate ( MCSA ) .
Microsoft Certified Solutions Expert ( MCSE ).
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  • 1.
    AREAS OF EXPERTISE Systemadministration Server Configuration Technical support PROFESSIONAL A+ N+ MCSA MCSE PERSONAL SKILLS Technically minded Pro-active Analytical PERSONAL DETAILS Islam Ahmed villa - 572 - 1st settlement - New Cairo T: 0222468671 M: 01141575011 E:[email protected] DOB: 04/03/1993 Nationality:Egyptian Islam Ahmed Mohamed IT Systems administrator PERSONAL SUMMARY A highly competent and organized systems administrator with experience of software procurement, installation, administration & compatibility. Possessing a proven ability to assist with the day-to-day running of an IT department and its business IT systems. Extensive knowledge of monitoring and controlling data security within guidelines to ensure compliance and report on possible improvements. Well mannered, articulate and able to act as point of contact for colleagues and external clients. Looking for a suitable systems administrator position with an exciting, innovative and ambitious company that offers room for progression. WORK EXPERIENCE Herotec for Training & Advanced IT Solutions SYSTEMS ADMINISTRATOR June 2015 - Present Acting as technical lead to identify and implement solutions to problems affecting IT services. Providing 1st/ 2nd Line and some 3rd Line support over the tellphone, remotely and face to face to clients & internal staff members. Duties: Installation and maintenance of all systems within a client’s digital environment. Building, configuration and troubleshooting of server and desktop hardware. Providing advice on selection and purchase of IT equipment. Maintaining maximum availability of supported services for users. Obtaining quotes for supply of goods and services from suppliers. Designing, implementing and managing Active Directory. Monitoring the progress of third-party maintenance contract suppliers. Ensuring that support calls are logged and handled effectively and efficiently. Ensure adequate antivirus protection & solutions are maintained and updated. KEY SKILLS AND COMPETENCIES Knowledge of cloud computing (Amazon EC2), Apache HTTP Server. Experience of working with some projects. Knowledge & understanding ofbackup technologies & disasterrecovery methods. Experience of using System Administration tools such as Hyena, Dame Ware. Good understanding of: Server Hardware Technology, LANs, WANs. Experience of: VMware, Windows Server 2012, Active Directory Group Policies, TCP/IP, DNS. ACADEMIC QUALIFICATIONS Management Information Systems New Cairo Academy2013 Degree of graduation project: excellent Microsoft Technology Associate: Security Fundamentals. Microsoft Technology Associate: Networking Fundamentals. Microsoft Technology Associate: Windows Server Administration Fundamentals. Microsoft Technology Associate: Windows Operating System Fundamentals Microsoft Certified Solutions Associate ( MCSA ) . Microsoft Certified Solutions Expert ( MCSE ).