Taxify startup story & growth challenges - May 2016
Martin Villig, co-founder of Taxify, discusses the company's growth from its 2013 launch to becoming a market leader in the Baltic region with verified drivers, electronic payments, and a strong emphasis on quality and reliability. Taxify operates in 10 countries with over 500,000 clients and has strategies to tackle challenges like innovation and regulation in the rapidly changing taxi and ridesharing industry. The document highlights the competitive landscape, recruitment strategies, and future prospects for ridesharing in Europe.
Overview of the disruption caused in the taxi industry by Taxify, focusing on its growth, quality standards, and reliable service.Strictures on driver quality and service, including feedback mechanisms for continuous improvement and customer satisfaction.
Taxify's offerings for businesses and discussing the changing demand in the taxi and ridesharing markets.
The ridesharing model’s growth potential, current challenges, regulatory issues, and competitive landscape in the Baltics.
Opportunities for individuals to become ridesharing drivers with Taxify, detailing requirements and benefits.
Martin Villig
● Entrepreneur,15 years in IT/Startups
● Education: Estonian Business School
● Started & sold 1st Co during university
● Worked at Tallinn & OMX Baltic Stock
Exchange, Skype, Fortumo, ...
● Co-Founder: SLC, Garage48.org, HUB
● Co-Founder & Expansion Manager Taxify
● http://twitter.com/waldec
3.
Challenging start-up in2013
● Funding: Enterprise Estonia vs family (FFF)
● Freelance developer: prototype in 3 month
● Street sales to “pessimistic” taxi drivers
● Early adopter customers, bugs in apps
● Oliver joined as main Developer – Sept ‘13
o New product re-write within 1 month
● Good growth since October ’13
4.
Reliable and AffordableRides
Get a ride at a tap of the button
● Verified drivers
● Electronic payments
● Taxify in Riga: 350 cars
○ Avg pickup 5 minutes
○ Avg ride 5.3 EUR
○ 35% card payments
5.
Taxify 2013-2015
● Startedfrom Tallinn
● Leader in Baltics
● Now in 10 countries
● +500,000 clients
● 10,000 Drivers
● Growth 10-20% MoM
6.
From 0 toEstonian market leader in 16 month
How? Quality rides at affordable prices
● Availability of good cars
● 4.5 min rating
● Language check
Save taxi companies from “UBERification”
7.
Strict Quality Standards
●Verified Drivers
o Criminal records, Language check
o Service quality training
(driving, safety, payments)
● Very Good Cars
o Max 10 years, good condition
o Mid-size sedan/wagon
8.
2-way Feedback
• 1-clickfeedback after ride
• Riders rate Drivers
• Drivers rate Riders
● Min rating 4.5 stars
● We handle ALL ratings below 3 stars
● Taxify refunds when driver cheating
9.
Taxify for Business
●Baltic: Riga, Vilnius, Tallinn
● 3500 Cars = Fastest pickup
● No hassle, monthly billing
● Support: Account Manager
● Join - taxify.eu/business 10€
6€
Premium
Taxi Co.
Taxify
Business
-40%
Ridesharing - Futureof Transport
Private individuals offering rides to private people,
orders made via mobile applications.
Started from US, spreading fast in Europe and Asia.
● Every driver passes background & car check
● Fixed prices, no cheaters, rating system
● Flexible job opportunities for thousands
● Cars idle 23h/day, traffic jams, ...
12.
Ridesharing pilots inBaltics
● Ridesharing drivers don’t have “bad taxi” habits
● Drivers: Estonia 500, Lithuania 250, Latvia 75
● Average rating 4.86, much higher than taxis
13.
Ridesharing in Baltics
●Law changes in EE & LT Parliament
● Rally: who gets 1st country to
legalize ridesharing in Europe?
● Taxify in dialogue with Latvian
authorities to define new regulation
● Estonian President T.H. Ilves:
“Estonia is looking for a solution instead of
prohibiting a new form of business”
14.
Growth challenges forTaxify
● How to innovate outside of current laws?
- Drivers & Riders like ridesharing. No laws yet.
● 1st mover advantage
- Win max number of cities & clients
● How to hire best talent?
- People make growth, not products
● Unfair competition :)
- Finland & Lithuania
15.
Testing multi-platform apps
•Releasing to hundreds of thousands
of live users is RISKY
• Android vs iOS vs Windows Phone
• Internal Alpha testing, Devices
• Beta testing, Devices & Locations
• Gradual rollout
16.
Become a ridesharingdriver
● Earn up to €15/hour
● Your own car, max 10Y old
● Min 3 year driving license
● Work whenever you want
● Invite friends - referral bonus
● Sign up today: http://partners.taxify.eu
#3 Work experience:
TSE - e-services
Skype - web backend team & self service
Fortumo - Asian markets & top clients
#5 Stats. What we do in Riga: 70,000 users
Client will get a ride with 1 click in 3-5 minutes
Wide choice of cars, verified quality
TOP2-3 fleet in Riga (~350 drivers) and 3000+ in Baltics
#16 Alpha, everyone needs to test the newest version, all employees can drive with taxis for €50/month;
Beta testers group among drivers
Beta testing (friends), gradual rollout to 5%
maps don’t work with smaller resolutions
Android lots of resolutions/API versions etc; iOS release tricky, 7 days store review, always 100%