Teams - There's no place like home
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This document summarizes a presentation about Microsoft Teams given at SharePoint Saturday Belgium 2018. It discusses how Teams can be used to manage various business processes like marketing events. The presentation emphasizes adopting Teams through change management using the ADKAR model and focusing on specific processes rather than just the tool itself. It also stresses the importance of governance for Teams through establishing roles, compliance policies, security controls, provisioning processes, and retention policies. New features of Teams like background blur, priority notifications, meeting recordings with captions, and dynamic groups are highlighted. Key takeaways include having different work schedules, using change management models, starting with the process not just the tool, and setting up a governance committee.
Teams - There's no place like home
- 1. Teams, there’s no place like home SharePoint Saturday Belgium 2018Sharing is caring: #SPSBE
- 3. Teams, there’s no place like home SharePoint Saturday Belgium 2018Sharing is caring: #SPSBE
- 4. Facts • my name is Pieter • Teams ≠ teams • 50 minutes (max.) • no surprise act ;-( • great insights • +/- 80 slides (keep count)
- 5. Microsoft Teams & me
- 6. “Hey, what is your job?” Pieter Op De Beéck
- 7. Business innovation consultant @ Spikes Pieter Op De Beéck
- 8. What my friends think I do What my mom thinks I do What society (and relatives) thinks I do What my clients think I do What I think I do What I actually do
- 9. Good parenting is letting your kids play by the pond …
- 10. One example of the impact of having kids on your daily routine
- 11. 7:50 pm Bed time stories
- 12. 8:00 pm
- 13. Sleeping schedule Kid #1 Kid #2 8:00 pm - Bed time 8:15 Sleeping 8:30 Sleeping 9:30 Wide awake 9:31 Awake because of Kid #2 9:45 Sleeping 9:45 Sleeping 10:30 Awake because of monsters 10:30 Awake because yelling monsters do not exist … … … … “Some kids simply don’t sleep – they just don’t.” - Pieter Op De Beéck
- 14. 4:59 am
- 15. This is me at 5am working on my slide show (wearing a Cookie Monster onesie)
- 16. Persistent chat
- 17. Everyone has a different schedule • Having kids • Nightly hobbies • Being the most productive in the evening or morning • …
- 19. Why a new a couple of reasons … tool?
- 20. Most B2B apps • Details all over the place • Manuals • Help desk! • PC-only • VPN • Not responsive
- 21. We are quite spoiled …
- 22. B2C • Modern • Responsive • No manual • No support • Easy!
- 23. Who thinks meetings are a pain in the as
- 29. Quick question: Who has an adoption plan for Microsoft Teams?
- 30. For the people who have one: How successful is it so far?
- 31. How do people find new tools?
- 33. Tech Enthusiasts 2% Vissionaries 13% Pragmatists 35% Conservatives 34% Skeptics 16% Tech Enthusiasts Vissionaries Pragmatists Conservatives Skeptics Product Adoption by audience
- 34. The 7 most expensive words in business “We have always done it that way!”
- 35. “To improve is to change. To be perfect is to change constantly.” Winston Churchill
- 36. Let’s talk adoption & change management “You can’t have one without the other”
- 37. The Prosci ADKAR® Model is a goal- oriented change management model that guides individual and organizational change. Making adoption happen with change management
- 38. A D K A R AWARENESS OF THE NEED FOR CHANGE DESIRE TO PARTICIPATE AND SUPPORT THE CHANGE KNOWLEDGE ON HOW TO CHANGE ABILITY TO IMPLEMENT REQUIRED SKILLS & BEHAVIOURS REINFORCEMENT TO SUSTAIN THE CHANGE / MAKE IT STICK
- 39. Real-life examples of actual “full-blown” launch- scenarios for Microsoft Teams (I kid you not ☺) • IT enabled it for everyone so they will find it (by accident) • Send employees a quick “welcome text” with a link to the Teams manual • Hang out a “self explanatory” poster a the coffee machine
- 40. Never start from the tool
- 41. Start from a simple process Keeping your team up to date Manage meeting minutes and actions Manage team communication, internally and with external parties …
- 42. Target specific process Marketing example …
- 43. Marketing “MANAGE YOUR MARKETING EVENT” IN MICROSOFT TEAMS Activities translated to channels 1. Marketing Channel 2. Budget Channel 3. Logistics and Scheduling Channel 4. Venue Channel
- 44. Marketing “MANAGE YOUR MARKETING EVENT” IN MICROSOFT TEAMS Activities translated to channels 1. Marketing Channel 2. Budget Channel 3. Logistics and Scheduling Channel 4. Venue Channel
- 45. Marketing MANAGE YOUR MARKETING EVENT 4. Venue Channel • Conversations • A PDF tab to show the venue Maps • The Files tab to share the Venue pricing documents • An Excel tab to easily access the Venue contact information
- 46. Don’t forget to measure adoption success! A mix of qualitative and quantitative results
- 48. If you don’t “do” governance, you will get chaos. If you get chaos, you’ve lost the battle.
- 49. A visual representation of governance Microsoft Teams
- 50. Before you start a Governance workshop •Gather your dream team (roadmap strategist, technical architect & functional lead) •Make sure you meet with the right people (mix of IT and business / ideally at group-level)
- 51. 5 pillars of a Microsoft Teams governance workshop: Roles and responsibilities Compliance Security & Access management Provisioning & Life cycle Retention
- 52. 1. Roles and responsibilities • Who is the Microsoft Teams admin? • Who is taking final decision in the Governance team? • Who is the business owner of a Microsoft Team? (no, not “IT”) • If self-service (OOTB) is not enabled, which role will provision Teams? • Who will be responsible for ongoing evaluation of usage statistics and whether the solution meets business specificiations? • Who is the owner of the underlying SharePoint site? (permissions can differ) …
- 53. 2. Compliance • Corporate policies in terms of information management? • Is content subject to GDPR compliancy? • What content should (not) be stored in Microsoft Teams (policies)? • How are these policies enforced in Teams? • Who is accountable that these policies are followed? • How will accountability be evaluated? (How often? By who?) • What kind or types of reporting is available or needs to be created to monitor compliance? …
- 54. 3. Security & Access management • Should external sharing be enabled? (anonymous, authenticated external users, external in directory?) • Enable guest users at admin level? • Allow or block guest access of a specific domain? • Is it allowed to disable guest users per Team? • What are members allowed to do? (Teams/SharePoint) • Should data classificiation be enabled on Teams level? • Who is able to change/set the classificiation per Team? • Who is able to change/revise policies linked to certain classification labels? …
- 55. 4. Provisioning & life cycle • “Standard” self-service enabled? • If not, what account is used for provisioning? • What is the provisioning process? • Where will new Teams be created/requested from? • Are there different types of “Teams” with impact on metadata or Teams templates? • Should some changes be made manually at provisioning? (replace “Wiki” tab with “OneNote”, add a “Teams 101” tab, …) • What about naming conventions? • Should the provisioning mechanism propose an existing Team similar to the proposed Team-name instead immediately provisioning a new Team? …
- 56. 5. Retention • Should content get retained/deleted based on labels/policies? • What should happen if a Team gets deleted but had data classification applied on underlying documents? • How should Teams be able to become archived? • Should users only be able to create up to “10” Teams? (and otherwise be redirected to a corporate instructions page) • Should you have retention policies on Teams channel messages or Teams chats? • How long should Teams exist before they need to be ‘re-confirmed’ as active Team? …
- 57. Cool (new) stuff in Microsoft Teams (13)
- 58. Who remembers “the BBC guy”? Background blurrrrr
- 60. Bye-bye “Staffhub”, hello Teams! Your shift ends October 1, 2019
- 61. Bye-bye “Staffhub”, hello Teams! With Home, firstline workers an clock in and out, find out about their schedules, information for their day and who is working With Shifts, firstline workers can take control of scheduling with self- service and mobile features
- 62. Bye-bye “Staffhub”, hello Teams!
- 63. Bye-bye “Staffhub”, hello Teams!
- 66. Live Events
- 67. Drive Mode
- 68. Image Annotation
- 69. Support for desk phones/conf. devices
- 70. Teams templates
- 73. Manage your team membership with dynamic groups
- 75. Connect to Teams from SharePoint
- 76. Key take aways 1. Everyone has a different time zone 2. Use a change management model (ADKAR) 3. Start from the process 4. Have a governance committee 5. Background blurrrrrrrrrrrrrr…
- 77. “Feedback is the breakfast of champions.” Thank you. @pieterodb Linkedin.com/in/pieteropdebeeck Follow me or go to http://spsbe.be