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Test PDF

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  Business Competencies Work Skills 1.Business Expertise/Technical Skills  Knows their business; has technical expertise and skill.  Understands this industry; its standards, practices and processes.  Demonstrates mastery of required job-related knowledge (technical, professional, or managerial) and mastery in performing essential job requirements.  Takes specific action to maintain or expand knowledge skills and expertise.  Understands the relationship of their business unit to Company. 2. Clerical Skills  Capably handles administrative functions such as filing, file management, word processing, and/or telephone communications.  Higher level computer skills as needed.  Handles travel, meeting, or event arrangements.  Materials copying, collating, binding.  Other clerical skills, as needed. 3. Detail Orientation/Accuracy  Is accurate and methodical with details and/or numbers  Successfully manages many small tasks or processes with many details.  Verifies all work; recognizes flaws or errors others may overlook. 4. Learning/Growth Ability  Enjoys and excels at learning new information or skills.  Is a “quick study.”  Seeks growth opportunities; self motivated to develop expertise or gain new skills or knowledge. 5. Mechanical Skills  Able to understand and competently operate mechanical devices, machinery or vehicles.  Processes manual dexterity and required knowledge or mechanical procedures, functions, and uses.  Understands safety aspects of mechanical operations. 6. Organizational Savvy  Understands how organizations work and ably maneuvers and executes within the organizational networks.  Understands and supports organizational policies, procedures, and systems. 7. Organizing Skills  Puts resources or processes into logical, comprehensible and aesthetically pleasing order.  Can plan events, tasks, or processes in well-ordered manner.  Attends to all details.  Seeks and finds all resources needed to successfully implement a task, even or plan, bringing all together into an organized and well-executed endeavor. 8. Physical Skills  Meets physical requirements or capabilities of work, as stipulated in job posting or description.  Capable or performing laborious work in varied conditions.  Accepting, confident, and positive about physically challenging aspects of work.
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  9. Project/Task Management Demonstrates the ability to work within timelines, company structures, and budgets for successful completion of assigned tasks or projects.  Understands and monitors critical path for projects.  Assigns roles and communicates with project team effectively.  Takes lead when needed to ensure successful completion. 10. Research Skills/Information Finding  Finds needed data through known sources; has good “contacts” or source knowledge.  Uses resourcefulness to tap as-yet-unknown sources.  Identifies, sorts, and categorizes source materials to deliver most pertinent and needed information. Personality Factors 1. Adaptability/Flexibility  Maintains focus and positive attitude amidst change or under pressure.  Ability to modify and shift behavior as situations or objectives evolve.  Accepts and embraces shifts in job or organizational structures.  Maintains productivity in spite of change. 2. Analytical Skills  Interprets and digests complex systems issues or problems.  Creates insightful and comprehensible reports on findings.  Devises methods for improving processes. 3. Creativity/Innovation  Generates and/or recognizes imaginative or creative solutions.  Exhibits constructive, non traditional thinking.  Creates, from scratch or from plans, high-quality designs or products.  Demonstrates initiative, and the ability to find information or solutions needed for assignments or projects. 4. Personal Energy/Enthusiasm  Exhibits passion and excitement for their work.  Is positive and vigorous in actions.  Maintains optimism through ups and downs; bounces back undaunted. 5. Professional Appearance  Presents a professional and polished look.  Apparel and accessories are sensible and professional.  Acceptable and fittingly wears company-required or defined attire. 6. Results Focus  Exhibits commitment to goals and consistently delivers results.  Demonstrates personal initiative and independent motivation to achieve goals and objectives.  Takes risks when necessary.  Undaunted by obstacles. Preserves.  Works as hard and long as needed to achieve results.
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  7. Sensitivity/Compassion  Caresabout people.  Exhibits concern for people’s problems both within and outside of work.  Takes time to listen to others issues.  Acts with sensitivity to issues that may involve other people’s feelings. 8. Stress Management  Functions well under stress.  Accepts pressure and maintains composure and perspective in tense situations.  Manages physical reactions to stress and avoids burnout through stress-relieving activities and monitoring life-balance. 9. Time Management  Spends time on what is important.  Comfortably delegates tasks and responsibility.  Produces excellent results despite time restraints.  Capable of managing and prioritizing both everyday details and broad level, longer term responsibilities. 10. Timeliness  Is reliably punctual.  Dependable in attendance.  Can by counted on to be present and on-time as needed. Interpersonal Factors 1. Autonomous/Self-Directed  Works well and achieves results with little or no supervision and few directions.  Internally motivated; does not require support of peers or a team to complete tasks.  Sets timelines and goals for self and works best alone. 2. Customer Focus  Ability to discover, understand, and meets needs of customers and business partners (both internal and external).  Gives customers needs priority and responds quickly to customer concerns.  Builds positive and fruitful customer relationships.  Does not allow internal company issues or personal feelings interfere with customer service. 3. Ethics, Integrity, Values  Has values aligned with the company and/or societal values and acts accordingly.  Demonstrates and rewards “right” behavior and addresses inappropriate.  Actions are unbiased and consistent.  Ably builds trust, is widely trusted. 4. Handling Difficult or Unhappy Customers  Listens well, allows customers to vent.  Does not allow harsh words to affect their composure.  Maintains personal and procedural boundaries, moving interaction toward a satisfactory conclusion.
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  5. Interpersonal Communication Relates well to people.  Expresses him/herself well one-on-one or in small groups.  Builds rapport up, down, sideways, inside, and/or outside organization.  Ably resolves conflicts; confronts or asserts with strength, tact, and diplomacy.  Provides clear directions and information people need to know.  Is timely in communication. Listens well. 6. Negotiation Skills  Is comfortable bartering, asking for concessions directly and forcefully while maintaining rapport.  Successfully closes negotiations achieving best possible outcomes for company.  Creatively approaches negotiations, generating potential non-monetary concessions or inclusions. 7. Presentation Skills  Expresses him/herself well in presentations to groups.  Conveys information eloquently. “Connects” with audience.  Has a professional demeanor, and strong charismatic “presence.”  Exhibits composure under pressure while in spotlight. 8. Sales/Persuasion Skills  Establishes rapport and trust while identifying customer needs.  Presents products or services that address the customer’s needs.  Overcomes objections, offers alternatives, persists, and closes while maintaining rapport.  Exerts influence over outcome through trust and competence. 9. Team Orientation  Works cooperatively with others, establishes rapport, and is organizationally sensitive.  Assists others, voluntarily, positively, and without controlling or dominating.  Encourages team or group participation in projects.  Works well with diverse workforce. 10. Written Communication  Expresses him/herself well in written correspondences – email, letters, reports, and other documents.  Is clear and concise in written communications.  Provides accurate information.  Written presentation is well-proofed, grammatical, and professional in content. Leadership Factors 1. Change Leadership  Envisions and advocates positive change.  Personally supports organizational direction and changes.  Seeks understanding and clarification on change rationale and shares appropriately.  Ably influences others to embrace change.  Guides team toward successful implementation of change initiatives.
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  2. Company Character Exhibits positive attitude toward company, organizational direction, and employees in general.  Demonstrates “big picture” understanding of company goals, culture, and mores.  Supports the company vision and values.  Seen as aligned with company – a “company person.” 3. Decision-Making  Capably makes decisions and makes decisions in a timely manner.  Bases decisions on business acumen and intuition.  Can reconcile ambiguities and take action without total picture when required.  Collaborates in decision-making when appropriate.  Decisions are usually good.  Sought after for assistance in making decisions. 4. Developing Others  Skilled at formal training and instructing.  Thoughtfully assigns tasks or workload to challenge or stretch individual skills.  Promotes and conducts developmental discussions.  Is aware of and supportive of developmental goals and needs of organization and team. 5. Leadership  Is comfortable taking leadership role.  Ably directs and guides people and processes, with or without formal authority.  Appropriately commanding and able to control events, with or without formal authority.  Inspires; shares “vision”; exhibits charisma and executive “presence.”  Demonstrates managerial courage. 6. Managerial Focus  Spends sufficient time “managing,” establishing expectations, monitoring performance, and giving feedback.  Selects good people; unites people into an effective team.  Creates a positive, motivating work climate.  Constructively guides people and processes to achieve objectives.  Manages participatively, yet delegates effectively. 7. Political Savvy  Has knowledge of and works well within a political setting.  Respects hierarchy and exhibits appropriate diplomacy dealing with official or bureaucratic networks.  Maintains composure and focus working with prominent persons or senior management.  Able to maneuver and achieve goals within politically charged environments. 8. Problem-Solving  Sees and is able to define problems and find causes.  Devises workable solutions or consults with secondary resources to devise solutions.  Proactively implements fixes and changes as needed to keep small problems from becoming big problems.
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  9. Sizing PeopleUp  Hires good people; forms a competent team.  A good judge of people and their ability to perform given jobs or assignments.  Bases opinion on sound criteria.  Accurately identifies people’s strengths and limitations. 10. Strategic Skills  Able to devise, define, and outline constructive strategies.  Sees future path clearly.  Has broad vision that spans widely across time and industry.  Capably translates high level strategies into practical implementation strategies.