The Future of KM

The Future of KM

• 1.
  The Future ofKM? Christian De Neef Fast Track Consulting – Brussels Dalian, China – August 28, 2012
• 2.
  Layers of KM… … before we “invented” KM Informal, storytelling, focus on passing K from one generation to the next… Social by nature
• 3.
  Layers of KM… Formal KM Many schools Classification, codification, ... Structured/disciplined Industrial view (focus on processes & technology)
• 4.
  Layers of KM… Informal KM Schools don’t matter anymore Collaboration, sharing, ... Social view (focus on people & networks) The emergence of “Enterprise 2.0”
• 5.
  Enterprise 2.0 (today’sKM?)  “Enterprise 2.0 is the emergence of new social relationships within companies, or between companies and their competitors, partners or customers, often facilitated by social software” (inspired by Professor Andrew McAfee’s book)  Enterprise 2.0 is also blurring the traditional boundaries and role models  Private/Business life/relationships are blending  Employees are empowered/Top-down governance  Today’s client may be yesterday’s competitor and tomorrow’s partner
• 6.
  Enterprise 2.0 (today’sKM?)  What is changing… e1.0 e2.0  Hierarchy  Network  Authority  Responsibility  Top-down  Bottom-up (grassroots?)  Closed  Open  Controlled  Uncontrollable (empowered?)  Stability  Flexibility  Business/Professional  Social/Casual (conversation?)
• 7.
  Enterprise 2.0 (today’sKM?)  What is changing, also… e1.0 e2.0 Centralized… Decentralized… - Central center of power - No center of power - Governs all local units - No common governance - Controls all communications - No inter-unit communication control Gracefully borrowed from Dr. Frank Habermann, © Becota 2009, with special thanks to Karen Schmidt
• 8.
  Layers of KM… Integrated KM KM-enabling technologies Reduce the cognitive load Support from Big Data to Personal KM KM will become transparent
• 9.
  The Future ofKM  The (re)integration of data & document management
• 10.
  The Future ofKM  The (re)integration of data & document management • DBMS are dealing better with Knowledge objects • Automated Recognition, Extraction, and Classification technologies • Integration of ECM & ERP • Convergence of BI & Document Analytics (IBM)
• 11.
  The Future ofKM  Organizations are evolving to support this… Extended Enterprise Open Data Information Intelligence Computer Neural Networks “Interestingness” With thanks to Dr. Iaakov Exman from The Jerusalem College of Engineering BYOD Personal KM Profiling “Always on” - NWoW Personalization
• 12.
  The Future ofKM  Organizations are evolving to support this… Organizations must provide • Vocabulary & Semantics (meaning) • Taxonomy (classification/metadata) • APIs & Standardized data access
• 13.
  The Future ofKM  Organizations are evolving to support this… Organizations are not at the heart of the Knowledge access/exchange anymore! Personalization
• 14.
  The Future ofKM  Finding the right balance in terms of Governance…  Influenced by Technology (Web 2.0, semantic web, etc.)  Influenced by Society (Gen Y, end-user emancipation, etc.) Centralized Decentralized Formal Informal Structured Unstructured Standardized “BYOD” “KMO” “NWoW”
• 15.
  The Future ofKM  Why is it worth the effort? (listening to our clients/alignment with business objectives) Support Collaborative Innovation Better Decision-making Quality & Productivity KM
• 16.
  The Future ofKM  KM as a platform/infrastructure - “hide KM for success” Collaborative Decision- Operational Learning & Innovation making Knowledge Development Capture Access Semantics Analytics Visualization KM Platform/Infrastructure
• 17.
  The Future ofKM Ultimately… Social again?
• 18.
  Christian De Neef Owner,Fast Track Consulting [email protected] @cdn