the millennial shift
engaging the
redefined millennials’
digital behaviors
v2.0
the millennial shift
engaging the
redefined millennials’
digital behaviors
Millennials are
f&%ing everything up
ACCEPTDECLINEMORE INFO
News Feed
The New York Times
Source: http://goo.gl/bCvxUV
Time Jan. 24, 2014
News Feed
Forbes
Source: http://goo.gl/mDPR3m
And they’re having
fun disrupting it
MORE INFO ACCEPTDECLINE ACCEPT
Incidental Disruption
Low
Disruption Level
Incidental Disruption
Low
Disruption Level
Optimized Disruption
Medium
Disruption Level
Optimized Disruption
Medium
Disruption Level
Major Disruption
High
Disruption Level
Are these the same
millennials you think
you know?
MORE INFO
Their attitudes and
behaviors are shifting
around the world…
MORE INFOMORE INFO
Millennials control
21% of consumer
discretionary
purchases in the U.S.
21%
Source: US Census Bureau, STP, Visa, and McKinsey & Company, Mazars, Dentsu Aegis, Insites Consulting, aimia.com, Telefonica, Deloitte, MMGY Global
71% in LATAM say
it’s important to
make it to the top of
their career versus
43% WW
71%
Source: US Census Bureau, STP, Visa, and McKinsey & Company, Mazars, Dentsu Aegis, Insites Consulting, aimia.com, Telefonica, Deloitte, MMGY Global
Represent nearly
20% of adult
population in the UK
20%
Source: US Census Bureau, STP, Visa, and McKinsey & Company, Mazars, Dentsu Aegis, Insites Consulting, aimia.com, Telefonica, Deloitte, MMGY Global
60% would rather
spend money on
experiences than
material things
60%
Source: US Census Bureau, STP, Visa, and McKinsey & Company, Mazars, Dentsu Aegis, Insites Consulting, aimia.com, Telefonica, Deloitte, MMGY Global
By 2025, millennials
will make up 75% of
the global workforce
75%
Source: US Census Bureau, STP, Visa, and McKinsey & Company, Mazars, Dentsu Aegis, Insites Consulting, aimia.com, Telefonica, Deloitte, MMGY Global
60% of millennials
reside in Asia
60%
Source: US Census Bureau, STP, Visa, and McKinsey & Company, Mazars, Dentsu Aegis, Insites Consulting, aimia.com, Telefonica, Deloitte, MMGY Global
In China, 65% admit
to owning products
and brands to
impress others
65%
Source: US Census Bureau, STP, Visa, and McKinsey & Company, Mazars, Dentsu Aegis, Insites Consulting, aimia.com, Telefonica, Deloitte, MMGY Global
91% of Korean
Millennial moms
access the web via
mobile each day
91%
Source: US Census Bureau, STP, Visa, and McKinsey & Company, Mazars, Dentsu Aegis, Insites Consulting, aimia.com, Telefonica, Deloitte, MMGY Global
By 2020, millennials
will be the main
driver of APAC
economy
2020
Source: US Census Bureau, STP, Visa, and McKinsey & Company, Mazars, Dentsu Aegis, Insites Consulting, aimia.com, Telefonica, Deloitte, MMGY Global
Agree they try to
see the positives
in situations
72%
Want to learn
about other
cultures
75%
Want to work hard
to accomplish
life goals
84%
Source: https://www.facebook.com/business/news/coming-of-age-on-screens
Pioneering
Individualist
Connected
Altruistic
Inventive
Problem-Solving
Bold
Experimental
Egalitarian
…to more optimistic
tendencies
Easily influenced
Coddled
Materialistic
Entitled
Narcissistic
Disengaged
Delusional
Insecure
Unrealistic
Millennials are
shifting from….
The shift in
millennial marketing
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The shift in
millennial marketing
ACCEPTDECLINEMORE INFO
The shift in millennial marketing
Real-time co-authorship
Gaming to engage
Discovery enabled commerce
The challenge quo
An inviting experience
Surprise now, delight later
ACCEPT
The shift in millennial marketing
Gaming to engage
Discovery enabled commerce
The challenge quo
An inviting experience
Surprise now, delight later
Real-time co-authorship
The shift in millennial marketing
Discovery enabled commerce
The challenge quo
An inviting experience
Surprise now, delight later
Real-time co-authorship
Gaming to engage
The shift in millennial marketing
The challenge quo
An inviting experience
Surprise now, delight later
Real-time co-authorship
Gaming to engage
Discovery enabled commerce
The shift in millennial marketing
Surprise now, delight later
Real-time co-authorship
Gaming to engage
Discovery enabled commerce
The challenge quo
An inviting experience
The shift in millennial marketing
Surprise now, delight later
Real-time co-authorship
Gaming to engage
Discovery enabled commerce
The challenge quo
An inviting experience
The shift in millennial marketing
Real-time co-authorship
Gaming to engage
Discovery enabled commerce
The challenge quo
An inviting experience
Surprise now, delight later
The shift in millennial marketing
The challenge quo
An inviting experience
Real-time co-authorship
Surprise now, delight later
Gaming to engage
Discovery enabled commerce
Real-time co-authorship
Real-time co-authorship
Real-time co-authorship
‣ Millennials are storytellers by “social” birthright
‣ Authorship is in real-time, right now
‣ Being a creator produces a sense of entitlement
(no matter the quality of content)
‣ Gives millennials a sense of ownership and
share-ability of content
Real-time co-authorship
‣ Millennials are storytellers by “social” birthright
‣ Authorship is in real-time, right now
‣ Being a creator produces a sense of entitlement
(no matter the quality of content)
‣ Gives millennials a sense of ownership and
share-ability of content
The shift in millennial marketing
The challenge quo
An inviting experience
Real-time co-authorship
Surprise now, delight later
Discovery enabled commerce
Gaming to engage
The shift in millennial marketing
The challenge quo
An inviting experience
Real-time co-authorship
Surprise now, delight later
Gaming to engage
Discovery enabled commerce
Gaming to engage
Gaming to engage
Gaming to engage
‣ Game mechanics can drive activation and engagement
‣ The average 21-year old gamed for 10,000+ hours*
‣ Millennials are “hardwired” to gaming and assimilate
towards game-like metaphors
‣ Nearly half of millennial respondents agreed with
“People my age see real life as a video game”*
Source: *MTV, “Let’s Play Brand” 2011 Millennial Insights Study
Gaming to engage
‣ Game mechanics can drive activation and engagement
‣ The average 21-year old gamed for 10,000+ hours*
‣ Millennials are “hardwired” to gaming and assimilate
towards game-like metaphors
‣ Nearly half of millennial respondents agreed with
“People my age see real life as a video game”*
Source: *MTV, “Let’s Play Brand” 2011 Millennial Insights Study
Gaming to engageGaming to engage
The shift in millennial marketing
The challenge quo
An inviting experience
Real-time co-authorship
Surprise now, delight later
Gaming to engage
Discovery enabled commerce
Gaming to engage
The shift in millennial marketing
The challenge quo
An inviting experience
Real-time co-authorship
Surprise now, delight later
Discovery enabled commerce
Gaming to engage
Discovery enabled commerce
Discovery enabled commerce
Discovery enabled commerce
Discovery enabled commerce
Millennials check their phone
43 times a day…
MORE INFO ACCEPTDECLINE
Discovery enabled commerce
And use digital to discover new
content and make purchases
MORE INFO ACCEPTDECLINEMORE INFO
Discovery enabled commerce
Discovery enabled commerce
Discovery enabled commerce
Discovery enabled commerce
Discovery enabled commerce
Discovery enabled commerce
Discovery enabled commerce
Discovery enabled commerce
Discovery enabled commerceDiscovery enabled commerce
The shift in millennial marketing
An inviting experience
Real-time co-authorship
Surprise now, delight later
Gaming to engage
Discovery enabled commerce
The challenge quo
Discovery enabled commerceDiscovery enabled commerce
The shift in millennial marketing
The challenge quo
An inviting experience
Real-time co-authorship
Surprise now, delight later.
Gaming to engage
Discovery enabled commerce
The challenge quo
The challenge quo
The challenge quo
The challenge quo
Source: http://www.hufngtonpost.com/britt-hysen/the-power-of-millennial-e_b_5801322.html
Consider
themselves
entrepreneurs
60%
Recognize
entrepreneurship
as a mentality
90%
The challenge quo
Millennials are disruptors. They demand
transparency of the world around them. And
when they can’t get what they want, they
create what they need and disrupt anything
in their path.
The challenge quoDiscovery enabled commerce
The shift in millennial marketing
An inviting experience
Real-time co-authorship
Surprise now, delight later
Gaming to engage
Discovery enabled commerce
The challenge quo
The challenge quo
Surprise now, delight later
The shift in millennial marketing
The challenge quo
An inviting experience
Real-time co-authorship
Gaming to engage
Discovery enabled commerce
An inviting experience
An inviting experience
An inviting experience
Source: http://www.jwtintelligence.com/2013/01/data-point-constantly-connected-millennials-crave-sensory-experiences/#axzz3Q9hc3GP4
“Increasingly, I crave
experiences that
stimulate my
senses”
72%
“I value experiences
more than I do
material items”
81%
“I’d rather spend
money on an
experience than
material items”
72%
An inviting experience
Millennial retail has begun to
adopt this trend in a # of ways
MORE INFO ACCEPTDECLINEMORE INFO
An inviting experience
Retail has become the new
workshop destination
An inviting experience
An inviting experience
Offering “cultured commerce
and community” in the form of
complementary lifestyle experiences
An inviting experienceAn inviting experience
An inviting experience
While immersing you in the entire
product creation process
An inviting experienceAn inviting experienceDiscovery enabled commerce
The shift in millennial marketing
An inviting experience
Real-time co-authorship
Surprise now, delight later
Gaming to engage
Discovery enabled commerce
The challenge quo
An inviting experience
Surprise now, delight later
The shift in millennial marketing
Empowerment as a cultural asset
New types of narrative design
The challenge quo
An inviting experience
Real-time co-authorship
Surprise now, delight later
Surprise now, delight later
Innovation is a form of magic to
millennials. It’s what surprises and
delights them. Innovation enables a
fresh take on something nostalgic
and it drives them wild.
MORE INFO
Surprise now, delight later
And millennials want to be
surprised. They want to be the rst
to do something. The delight
comes through sharing their
experience on social, later.
MORE INFOMORE INFO
Surprise now, delight laterSurprise now, delight later
Surprise now, delight later
Surprise now, delight later
Surprise now, delight later
Surprise now, delight laterSurprise now, delight later
Surprise now, delight later
The shift in millennial marketing
Real-time co-authorship
The challenge quo
An inviting experience
Gaming to engage
Discovery enabled commerce
Bonus Trends!
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Surprise now, delight later
The shift in millennial marketing
Live, laugh, LIVE
A brand new language
Going vertical
Live, laugh, LIVE
Live, laugh, LIVE
Live, laugh, LIVE
On-demand viewing has made
LIVE viewing a thing again
MORE INFO ACCEPTDECLINE
Live, laugh, LIVE
Live, laugh, LIVE
Live, laugh, LIVE
Millennials appreciate real-time and
the notion of LIVE gives them a
sense of unrehearsed delight. Sure
there’s room for production error but
there’s also room for massive
engagement and success.
Live, laugh, LIVE
Live, laugh, LIVE
Live, laugh, LIVE
A brand new language
A brand new language
A brand new language
A brand new language
A brand new language
A brand new language
A brand new language
Going vertical
Going vertical
Going vertical
USA TODAY “VERTICAL VIDEO PAYS OFF FOR SNAPCHAT”
http://www.usatoday.com/story/tech/2015/09/23/vertical-video-pays-off-snapchat/72661508/
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The Millennial Shift: Engaging the Redefined Millennials' Digital Behaviors v2.0

  • 1.
    the millennial shift engagingthe redefined millennials’ digital behaviors v2.0
  • 2.
    the millennial shift engagingthe redefined millennials’ digital behaviors Millennials are f&%ing everything up ACCEPTDECLINEMORE INFO
  • 3.
    News Feed The NewYork Times Source: http://goo.gl/bCvxUV Time Jan. 24, 2014 News Feed Forbes Source: http://goo.gl/mDPR3m
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    And they’re having fundisrupting it MORE INFO ACCEPTDECLINE ACCEPT
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    Are these thesame millennials you think you know? MORE INFO
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    Their attitudes and behaviorsare shifting around the world… MORE INFOMORE INFO
  • 13.
    Millennials control 21% ofconsumer discretionary purchases in the U.S. 21% Source: US Census Bureau, STP, Visa, and McKinsey & Company, Mazars, Dentsu Aegis, Insites Consulting, aimia.com, Telefonica, Deloitte, MMGY Global
  • 14.
    71% in LATAMsay it’s important to make it to the top of their career versus 43% WW 71% Source: US Census Bureau, STP, Visa, and McKinsey & Company, Mazars, Dentsu Aegis, Insites Consulting, aimia.com, Telefonica, Deloitte, MMGY Global
  • 15.
    Represent nearly 20% ofadult population in the UK 20% Source: US Census Bureau, STP, Visa, and McKinsey & Company, Mazars, Dentsu Aegis, Insites Consulting, aimia.com, Telefonica, Deloitte, MMGY Global
  • 16.
    60% would rather spendmoney on experiences than material things 60% Source: US Census Bureau, STP, Visa, and McKinsey & Company, Mazars, Dentsu Aegis, Insites Consulting, aimia.com, Telefonica, Deloitte, MMGY Global
  • 17.
    By 2025, millennials willmake up 75% of the global workforce 75% Source: US Census Bureau, STP, Visa, and McKinsey & Company, Mazars, Dentsu Aegis, Insites Consulting, aimia.com, Telefonica, Deloitte, MMGY Global
  • 18.
    60% of millennials residein Asia 60% Source: US Census Bureau, STP, Visa, and McKinsey & Company, Mazars, Dentsu Aegis, Insites Consulting, aimia.com, Telefonica, Deloitte, MMGY Global
  • 19.
    In China, 65%admit to owning products and brands to impress others 65% Source: US Census Bureau, STP, Visa, and McKinsey & Company, Mazars, Dentsu Aegis, Insites Consulting, aimia.com, Telefonica, Deloitte, MMGY Global
  • 20.
    91% of Korean Millennialmoms access the web via mobile each day 91% Source: US Census Bureau, STP, Visa, and McKinsey & Company, Mazars, Dentsu Aegis, Insites Consulting, aimia.com, Telefonica, Deloitte, MMGY Global
  • 21.
    By 2020, millennials willbe the main driver of APAC economy 2020 Source: US Census Bureau, STP, Visa, and McKinsey & Company, Mazars, Dentsu Aegis, Insites Consulting, aimia.com, Telefonica, Deloitte, MMGY Global
  • 22.
    Agree they tryto see the positives in situations 72% Want to learn about other cultures 75% Want to work hard to accomplish life goals 84% Source: https://www.facebook.com/business/news/coming-of-age-on-screens
  • 23.
    Pioneering Individualist Connected Altruistic Inventive Problem-Solving Bold Experimental Egalitarian …to more optimistic tendencies Easilyinfluenced Coddled Materialistic Entitled Narcissistic Disengaged Delusional Insecure Unrealistic Millennials are shifting from….
  • 24.
    The shift in millennialmarketing ACCEPTDECLINEMORE INFO ACCEPT
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    The shift in millennialmarketing ACCEPTDECLINEMORE INFO The shift in millennial marketing Real-time co-authorship Gaming to engage Discovery enabled commerce The challenge quo An inviting experience Surprise now, delight later ACCEPT
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    The shift inmillennial marketing Gaming to engage Discovery enabled commerce The challenge quo An inviting experience Surprise now, delight later Real-time co-authorship
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    The shift inmillennial marketing Discovery enabled commerce The challenge quo An inviting experience Surprise now, delight later Real-time co-authorship Gaming to engage
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    The shift inmillennial marketing The challenge quo An inviting experience Surprise now, delight later Real-time co-authorship Gaming to engage Discovery enabled commerce
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    The shift inmillennial marketing Surprise now, delight later Real-time co-authorship Gaming to engage Discovery enabled commerce The challenge quo An inviting experience
  • 30.
    The shift inmillennial marketing Surprise now, delight later Real-time co-authorship Gaming to engage Discovery enabled commerce The challenge quo An inviting experience
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    The shift inmillennial marketing Real-time co-authorship Gaming to engage Discovery enabled commerce The challenge quo An inviting experience Surprise now, delight later
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    The shift inmillennial marketing The challenge quo An inviting experience Real-time co-authorship Surprise now, delight later Gaming to engage Discovery enabled commerce
  • 33.
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    Real-time co-authorship ‣ Millennialsare storytellers by “social” birthright ‣ Authorship is in real-time, right now ‣ Being a creator produces a sense of entitlement (no matter the quality of content) ‣ Gives millennials a sense of ownership and share-ability of content
  • 35.
    Real-time co-authorship ‣ Millennialsare storytellers by “social” birthright ‣ Authorship is in real-time, right now ‣ Being a creator produces a sense of entitlement (no matter the quality of content) ‣ Gives millennials a sense of ownership and share-ability of content
  • 37.
    The shift inmillennial marketing The challenge quo An inviting experience Real-time co-authorship Surprise now, delight later Discovery enabled commerce Gaming to engage
  • 38.
    The shift inmillennial marketing The challenge quo An inviting experience Real-time co-authorship Surprise now, delight later Gaming to engage Discovery enabled commerce
  • 39.
  • 40.
    Gaming to engage ‣Game mechanics can drive activation and engagement ‣ The average 21-year old gamed for 10,000+ hours* ‣ Millennials are “hardwired” to gaming and assimilate towards game-like metaphors ‣ Nearly half of millennial respondents agreed with “People my age see real life as a video game”* Source: *MTV, “Let’s Play Brand” 2011 Millennial Insights Study
  • 41.
    Gaming to engage ‣Game mechanics can drive activation and engagement ‣ The average 21-year old gamed for 10,000+ hours* ‣ Millennials are “hardwired” to gaming and assimilate towards game-like metaphors ‣ Nearly half of millennial respondents agreed with “People my age see real life as a video game”* Source: *MTV, “Let’s Play Brand” 2011 Millennial Insights Study
  • 43.
    Gaming to engageGamingto engage The shift in millennial marketing The challenge quo An inviting experience Real-time co-authorship Surprise now, delight later Gaming to engage Discovery enabled commerce
  • 44.
    Gaming to engage Theshift in millennial marketing The challenge quo An inviting experience Real-time co-authorship Surprise now, delight later Discovery enabled commerce Gaming to engage
  • 45.
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    Discovery enabled commerce Discoveryenabled commerce Millennials check their phone 43 times a day… MORE INFO ACCEPTDECLINE
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    Discovery enabled commerce Anduse digital to discover new content and make purchases MORE INFO ACCEPTDECLINEMORE INFO
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    Discovery enabled commerceDiscoveryenabled commerce The shift in millennial marketing An inviting experience Real-time co-authorship Surprise now, delight later Gaming to engage Discovery enabled commerce The challenge quo
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    Discovery enabled commerceDiscoveryenabled commerce The shift in millennial marketing The challenge quo An inviting experience Real-time co-authorship Surprise now, delight later. Gaming to engage Discovery enabled commerce
  • 61.
    The challenge quo Thechallenge quo
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    The challenge quo Thechallenge quo Source: http://www.hufngtonpost.com/britt-hysen/the-power-of-millennial-e_b_5801322.html Consider themselves entrepreneurs 60% Recognize entrepreneurship as a mentality 90%
  • 63.
    The challenge quo Millennialsare disruptors. They demand transparency of the world around them. And when they can’t get what they want, they create what they need and disrupt anything in their path.
  • 65.
    The challenge quoDiscoveryenabled commerce The shift in millennial marketing An inviting experience Real-time co-authorship Surprise now, delight later Gaming to engage Discovery enabled commerce The challenge quo
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    The challenge quo Surprisenow, delight later The shift in millennial marketing The challenge quo An inviting experience Real-time co-authorship Gaming to engage Discovery enabled commerce
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    An inviting experience Aninviting experience
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    An inviting experience Source:http://www.jwtintelligence.com/2013/01/data-point-constantly-connected-millennials-crave-sensory-experiences/#axzz3Q9hc3GP4 “Increasingly, I crave experiences that stimulate my senses” 72% “I value experiences more than I do material items” 81% “I’d rather spend money on an experience than material items” 72%
  • 69.
    An inviting experience Millennialretail has begun to adopt this trend in a # of ways MORE INFO ACCEPTDECLINEMORE INFO
  • 70.
    An inviting experience Retailhas become the new workshop destination
  • 71.
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    An inviting experience Offering“cultured commerce and community” in the form of complementary lifestyle experiences
  • 73.
    An inviting experienceAninviting experience
  • 74.
    An inviting experience Whileimmersing you in the entire product creation process
  • 75.
    An inviting experienceAninviting experienceDiscovery enabled commerce The shift in millennial marketing An inviting experience Real-time co-authorship Surprise now, delight later Gaming to engage Discovery enabled commerce The challenge quo
  • 76.
    An inviting experience Surprisenow, delight later The shift in millennial marketing Empowerment as a cultural asset New types of narrative design The challenge quo An inviting experience Real-time co-authorship
  • 77.
    Surprise now, delightlater Surprise now, delight later Innovation is a form of magic to millennials. It’s what surprises and delights them. Innovation enables a fresh take on something nostalgic and it drives them wild. MORE INFO
  • 78.
    Surprise now, delightlater And millennials want to be surprised. They want to be the rst to do something. The delight comes through sharing their experience on social, later. MORE INFOMORE INFO
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    Surprise now, delightlaterSurprise now, delight later
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    Surprise now, delightlaterSurprise now, delight later Surprise now, delight later The shift in millennial marketing Real-time co-authorship The challenge quo An inviting experience Gaming to engage Discovery enabled commerce
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    Surprise now, delightlater The shift in millennial marketing Live, laugh, LIVE A brand new language Going vertical
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    Live, laugh, LIVE On-demandviewing has made LIVE viewing a thing again MORE INFO ACCEPTDECLINE Live, laugh, LIVE
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    Live, laugh, LIVE Millennialsappreciate real-time and the notion of LIVE gives them a sense of unrehearsed delight. Sure there’s room for production error but there’s also room for massive engagement and success.
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    A brand newlanguage A brand new language
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    A brand newlanguage
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    A brand newlanguage
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    A brand newlanguage
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    A brand newlanguage
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    A brand newlanguage
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    USA TODAY “VERTICALVIDEO PAYS OFF FOR SNAPCHAT” http://www.usatoday.com/story/tech/2015/09/23/vertical-video-pays-off-snapchat/72661508/
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