The Role of
THE NEW   designers in the
            new economy


ORG.
Chart
what is your future
    readiness?
Context

•The world we play in
•Our Ecosystem
•New Buyers=New Demands=NEW MODEL
• Takeaways
evolution
specialization
  innovation
  Industrial
   Agrarian

  Localization
   Knowledge
   Innovation
   Sameness
  Everywhere
   Brokerage
    (Straight)
 Specialization
 Economics of
  Large Scale
Trustworthiness
  Production

     Stable



      Mass
  Small Volume
  High Volume
   High Value
  Customization


1900’s                        Future
Radio
                    Internet   1.34
                      2.47
                                   Mobile
                                    1.05

                               Magazines Newspapers
                                 0.18       0.26
           TV and Video
               4.34
                                       Other
                                       0.48




average time spent per day with major
                media
3000


                                                             Tablets
                                                                           2250




                                                                                  Million
                                                         Smartphones       1500




                                                                           750
                                          PC’s

                                                                           0
2000   2002   2004   2006   2008   2010          2012E      2014E      2016E
new buyers emerging


Digital immigrants   digital natives




                 1980
test your digital iq
• View games as leisure   • Multi-tasking a breeze
  activity                • Proper English
• Prefer step by step     • Quickly adapts new
  instructions              technology
• Prefer graphics over    • Stays with familiar
  text
                          • Personal information
• Thrive on instant         on internet
  gratification and
  rewards                 • Print emails
b2b expert series: the rise of the digital native
b2b expert series: the rise of the digital native
Generation c


•Connected, communicating, content-
 centric, computerized, community-
 oriented, always clicking
“The proliferation and increasing sophistication
of communication, interaction and collaborative
technologies and tools, and economics of travel
itself will result in knowledge workers traveling
less frequently. The opportunity to meet face-
to-face will be accorded to top management
and business travel will be a valued luxury .”

“The rise of generation C” Strategy+Business, February 22, 2011
Impact on us
• On grid 24/7
• iEverywhere
• Consultative approach with relevant and
  consistent content
• Fast response
• Wider research net
• Multi-channel
you are not designers...
you are change agents
why face to face?
To capture attention. People’s full attention is needed
• Switch-tasking reduces comprehension and retrieval
• Moves brain off autopilot
• To inspire a positive emotional climate.
• When you want to energize and inspire.
• To build human networks and relationships.
• To power up networks and relationships
Business Meetings—”The Case for Face-to-Face,” Forbes Insights
performance of exhibition
   industry vs. real gdp
                                                    4
Overall Exhibition Industry
Real GDP                               3.8
        3.2                                     3

                                2.7
          2.2
                                                2

                          1.6
                                1.5   1.6
                                            1
                         1.1

          Q1                                0
                         Q2
                                Q3
                                      Q4
ceir index q4 comparison
                        2009=100
          110
Q4 2011
                                              3.6%
Q4 2010
          105                  2.4%
                       4.2%
                3.8%
          100                                          5.1%

           95



           90
            Overall     NSF   Exhibitors   Attendees   Revenue
Estimated percentage allocation
       of marketing spend by channel
                                                            2008               2009           % Change
                                                           N=173              N=155
           Business-to-business exhibiting                 35.8%              33.9%              1.9%
     Trade online marketing - website, SEO, etc.            8.3%              10.0%              1.6%
             Trade magazine advertising                    11.1%               9.7%              1.4%
    General online marketing - website, SEO, etc.           6.5%               9.0%              2.5%
               Trade e-mail marketing                       4.5%               6.0%              1.5%
                     Direct Mail                            4.7%               4.9%              0.2%
            General event sponsorships                      4.9%               4.4%              0.6%
            Corporate event exhibiting                      3.8%               4.1%              0.3%
              General print advertising                     4.9%               3.9%              1.0%
          Business-to-consumer exhibiting                   4.1%               3.2%              0.8%
                   Telemarketing                            2.3%               2.2%              0.2%
        General broadcast/cable advertising                 2.4%               2.0%              0.4%
                       Other                                6.7%               6.9%              0.2%
Shading of ‘   ‘ signifies a statistically significant difference from 2009 vs 2008 at the 95% confidence level.
intentions for exhibition property
          for use at 2010 b2b exhibitions
                                     0%       10%      20%       30%        40%        50%          60%

Will use current exhibit(s), as is
                                                                                               59%
Will refurbish current exhibit(s)
                                                                         42%
 Will contract to rent exhibit(s)           15%

    Will purchase new exhibit(s)
                                          13%
                                NA     8%

 Six out of 10 executives anticipate that their companies will use their current exhibits, as is, for the 2010
 show cycle, while nearly four out of 10 anticipate refurbishing current exhibits.
Face to face marketing is growing...
….fewer new domestic projects
….global offers new opportunities
industry landscape

$1.0 Billion          $1.3 Billion




       $1.0 Billion
                                     Freeman
                                     GES
                                     Top 60 Exhibit Agencies
company landscape
                                    0    20        40   60   80

            GCs and more        8


   Event Marketing Agencies
                                              75

   Mobile Marketing Agencies        19

Exhibit Designers & Producers
                                         50
Creative                                       vertical                                 industry
   Agency                  Global               integrators                              penetrators
                          solutions
                                                                     Hybrid              Impact, Photosound
                                                Freeman, GES,                       (healthcare), GPJ (automotive/
    Imagination
                          GPJ, Pico              Czarnowski                                 large account)

                                                                     3D Exhibits,
                                                                    Sparks, Derse
                                                                                                          virtual


                                                                modular
  specialty                                                                                              InXpo, Unisfair
                                                                                    Lightweight
                                        Niche
                                      (geographic/
                                        industry)
                                                                Skyline, ABEX,
 Moss (tension fabric),                                            Expand           Skyline, Classic,
K2 (builders), Highmark
                                                                                         Expo3
       (systems)              Sevco, Kentucky Trailer,
                                      Catalyst
Market fragmentation creates specialization…


  ...what is your specialty?
So what does the
  exhibit agency of the
future look like in 2020?
Creative agency:
                                   always a place

                                                  Hybrid:
Business model                                    diversification-difficult

ecosystem                                                                     Lightweight/Modular:
                                                                              largest segment
   [Future]
              Hybrid agency:
              integrated real
              and online
                                Global solutions:
                                inbound and outbound
                                                                              Specialty: smart

                                                      Industry penetrators:
                                                             logical
                                                                                                 New:
                                                                                                 alliance networks




                                           Niche: smart



                                                                                       New:
                                                                                       European-style
factors defining Success
 •   Blinding           • Industry-centricity
     Speed…”fast food
     creative”
                        • Greater Risk
 • Quantum Leap In      • Drastic Change
     Complexity         • Digital-centricity
 • Fewer second         • Quantifying value
     chances            • Surprises
existing models die and new ones
    morph to market demands
Designers are change-agents who ask “why”,
deliver “what if”, specify “how”, identify “when”
and quantify everything.
1.You are a change agent
2.Face to face is growing
3.Build business case
4.Market fragmentation creates specialization
5.Adapt to new generation of Buyers
6.Old models die and new ones emerge
7.Invent Your Future Or Others Will
8.You Can’t Be Everything To Everyone
9.Find Your Secret Sauce…or Invent One
10.Synchronize your department
11.Quantify everything
12.Add speed tools - Google SketchUp
13.Build outsource partnerships
14.Integrate marketing platforms
role of designers in
 the new economy
“The illiterate of the 21st century will not be
 those who cannot read or write; they will be
 those who cannot learn, unlearn, and
 relearn.”
                                   - Alvin Toffler

The New Org

  • 1.
    The Role of THENEW designers in the new economy ORG. Chart
  • 2.
    what is yourfuture readiness?
  • 3.
    Context •The world weplay in •Our Ecosystem •New Buyers=New Demands=NEW MODEL • Takeaways
  • 4.
    evolution specialization innovation Industrial Agrarian Localization Knowledge Innovation Sameness Everywhere Brokerage (Straight) Specialization Economics of Large Scale Trustworthiness Production Stable Mass Small Volume High Volume High Value Customization 1900’s Future
  • 5.
    Radio Internet 1.34 2.47 Mobile 1.05 Magazines Newspapers 0.18 0.26 TV and Video 4.34 Other 0.48 average time spent per day with major media
  • 6.
    3000 Tablets 2250 Million Smartphones 1500 750 PC’s 0 2000 2002 2004 2006 2008 2010 2012E 2014E 2016E
  • 7.
    new buyers emerging Digitalimmigrants digital natives 1980
  • 8.
    test your digitaliq • View games as leisure • Multi-tasking a breeze activity • Proper English • Prefer step by step • Quickly adapts new instructions technology • Prefer graphics over • Stays with familiar text • Personal information • Thrive on instant on internet gratification and rewards • Print emails
  • 9.
    b2b expert series:the rise of the digital native
  • 10.
    b2b expert series:the rise of the digital native
  • 11.
    Generation c •Connected, communicating,content- centric, computerized, community- oriented, always clicking
  • 12.
    “The proliferation andincreasing sophistication of communication, interaction and collaborative technologies and tools, and economics of travel itself will result in knowledge workers traveling less frequently. The opportunity to meet face- to-face will be accorded to top management and business travel will be a valued luxury .” “The rise of generation C” Strategy+Business, February 22, 2011
  • 13.
    Impact on us •On grid 24/7 • iEverywhere • Consultative approach with relevant and consistent content • Fast response • Wider research net • Multi-channel
  • 14.
    you are notdesigners... you are change agents
  • 15.
    why face toface? To capture attention. People’s full attention is needed • Switch-tasking reduces comprehension and retrieval • Moves brain off autopilot • To inspire a positive emotional climate. • When you want to energize and inspire. • To build human networks and relationships. • To power up networks and relationships Business Meetings—”The Case for Face-to-Face,” Forbes Insights
  • 16.
    performance of exhibition industry vs. real gdp 4 Overall Exhibition Industry Real GDP 3.8 3.2 3 2.7 2.2 2 1.6 1.5 1.6 1 1.1 Q1 0 Q2 Q3 Q4
  • 17.
    ceir index q4comparison 2009=100 110 Q4 2011 3.6% Q4 2010 105 2.4% 4.2% 3.8% 100 5.1% 95 90 Overall NSF Exhibitors Attendees Revenue
  • 18.
    Estimated percentage allocation of marketing spend by channel 2008 2009 % Change N=173 N=155 Business-to-business exhibiting 35.8% 33.9% 1.9% Trade online marketing - website, SEO, etc. 8.3% 10.0% 1.6% Trade magazine advertising 11.1% 9.7% 1.4% General online marketing - website, SEO, etc. 6.5% 9.0% 2.5% Trade e-mail marketing 4.5% 6.0% 1.5% Direct Mail 4.7% 4.9% 0.2% General event sponsorships 4.9% 4.4% 0.6% Corporate event exhibiting 3.8% 4.1% 0.3% General print advertising 4.9% 3.9% 1.0% Business-to-consumer exhibiting 4.1% 3.2% 0.8% Telemarketing 2.3% 2.2% 0.2% General broadcast/cable advertising 2.4% 2.0% 0.4% Other 6.7% 6.9% 0.2% Shading of ‘ ‘ signifies a statistically significant difference from 2009 vs 2008 at the 95% confidence level.
  • 19.
    intentions for exhibitionproperty for use at 2010 b2b exhibitions 0% 10% 20% 30% 40% 50% 60% Will use current exhibit(s), as is 59% Will refurbish current exhibit(s) 42% Will contract to rent exhibit(s) 15% Will purchase new exhibit(s) 13% NA 8% Six out of 10 executives anticipate that their companies will use their current exhibits, as is, for the 2010 show cycle, while nearly four out of 10 anticipate refurbishing current exhibits.
  • 21.
    Face to facemarketing is growing... ….fewer new domestic projects ….global offers new opportunities
  • 22.
    industry landscape $1.0 Billion $1.3 Billion $1.0 Billion Freeman GES Top 60 Exhibit Agencies
  • 23.
    company landscape 0 20 40 60 80 GCs and more 8 Event Marketing Agencies 75 Mobile Marketing Agencies 19 Exhibit Designers & Producers 50
  • 24.
    Creative vertical industry Agency Global integrators penetrators solutions Hybrid Impact, Photosound Freeman, GES, (healthcare), GPJ (automotive/ Imagination GPJ, Pico Czarnowski large account) 3D Exhibits, Sparks, Derse virtual modular specialty InXpo, Unisfair Lightweight Niche (geographic/ industry) Skyline, ABEX, Moss (tension fabric), Expand Skyline, Classic, K2 (builders), Highmark Expo3 (systems) Sevco, Kentucky Trailer, Catalyst
  • 25.
    Market fragmentation createsspecialization… ...what is your specialty?
  • 26.
    So what doesthe exhibit agency of the future look like in 2020?
  • 27.
    Creative agency: always a place Hybrid: Business model diversification-difficult ecosystem Lightweight/Modular: largest segment [Future] Hybrid agency: integrated real and online Global solutions: inbound and outbound Specialty: smart Industry penetrators: logical New: alliance networks Niche: smart New: European-style
  • 28.
    factors defining Success • Blinding • Industry-centricity Speed…”fast food creative” • Greater Risk • Quantum Leap In • Drastic Change Complexity • Digital-centricity • Fewer second • Quantifying value chances • Surprises
  • 29.
    existing models dieand new ones morph to market demands
  • 30.
    Designers are change-agentswho ask “why”, deliver “what if”, specify “how”, identify “when” and quantify everything.
  • 31.
    1.You are achange agent 2.Face to face is growing 3.Build business case 4.Market fragmentation creates specialization 5.Adapt to new generation of Buyers 6.Old models die and new ones emerge 7.Invent Your Future Or Others Will
  • 32.
    8.You Can’t BeEverything To Everyone 9.Find Your Secret Sauce…or Invent One 10.Synchronize your department 11.Quantify everything 12.Add speed tools - Google SketchUp 13.Build outsource partnerships 14.Integrate marketing platforms
  • 33.
    role of designersin the new economy
  • 34.
    “The illiterate ofthe 21st century will not be those who cannot read or write; they will be those who cannot learn, unlearn, and relearn.” - Alvin Toffler