The Proactive Admin: Five Tips to Become an Indispensable Force by Brandon Bernard Jones

The Proactive Admin: Five Tips to Become an Indispensable Force by Brandon Bernard Jones

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  The Proactive Admin FiveTips to Become an Indispensable Force Brandon Bernard Jones 2x Certified Admin [email protected] @brandon_b_jones
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  Forward-Looking Statements Statement underthe Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
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  Agenda • Takeaways • TheFive Tips • Q&A
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  1. Understand theBig Picture 2. Practice Proactivity 3. Offer Valuable Nuggets 4. Solicit Feedback 5. Executive Sponsor What You Will Takeaway
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  1. Understand theBig Picture 2. Practice Proactivity 3. Offer Valuable Nuggets 4. Solicit Feedback 5. Executive Sponsor What You Will Takeaway
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  1. Understand theBig Picture • Admins are the closest to the data • Many admins work in the data, but don’t understand trends or how it’s all working together • Take a step back to see how the puzzle pieces fit together • Takeaway: Leveraging your closeness with the data to understand the big picture can significantly enhance your value as an admin
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  1. Understand theBig Picture 2. Practice Proactivity 3. Offer Valuable Nuggets 4. Solicit Feedback 5. Executive Sponsor What You Will Takeaway
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  2. Practice Proactivity •Reactive admins spend time putting out fires • Instead, ask probing questions to better understand context upfront to avoid any potential fires down the road • With greater context you may be able to offer a better approach to finding the solution • Takeaway: You are the expert - be proactive in identifying the best approach
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  1. Understand theBig Picture 2. Practice Proactivity 3. Offer Valuable Nuggets 4. Solicit Feedback 5. Executive Sponsor What You Will Takeaway
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  3. Offer ValuableNuggets…of Data • Understanding the big picture may uncover new insight • Look for interesting nuggets worth exploring further • To whom would this insight be relevant or helpful? • Share it with enthusiasm! • Takeaway: Take the initiative to uncover potential new, interesting trends in the data
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  3. Offer ValuableNuggets…of Data • Understanding the big picture may uncover new insight • Look for interesting nuggets worth exploring further • To whom would this insight be relevant or helpful? • Share it with enthusiasm! • Takeaway: Take the initiative to uncover potential new, interesting trends in the data
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  1. Understand theBig Picture 2. Practice Proactivity 3. Offer Valuable Nuggets 4. Solicit Feedback 5. Executive Sponsor What You Will Takeaway
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  4. Solicit Feedback •Helps confirm your understanding of their challenges and processes • How do things work today? What would be ideal? • Also helps clarify any team-specific terminology • Takeaway: Feedback from those ‘in the know’ helps you to best recommend solutions
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  1. Understand theBig Picture 2. Practice Proactivity 3. Offer Valuable Nuggets 4. Solicit Feedback 5. Executive Sponsor What You Will Takeaway
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  5. Executive Sponsor •Which team does your insight help most? And would it help solve a meaningful problem? • Build trust by offering valuable nuggets first, then full solution later • The endorsement of an Executive may unlock opportunities for you to work cross-functionally • This is where you really become indispensible • Takeaway: Gaining the endorsement of an executive sponsor happens by offering consistent, relevant, valuable nuggets of insight
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  1. Understand theBig Picture 2. Practice Proactivity 3. Offer Valuable Nuggets 4. Solicit Feedback 5. Executive Sponsor Recap
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  Thank Y u