The Ten Golden Rules of  Internet Marketing CRM Edition May 11, 2007 Jay Berkowitz [email_address] 561-620-9121
Career Highlights Developed ‘Live’ campaign used in 208 countries Managed largest territory in country. Promotion increased sales 34%  Developed internet sales and marketing strategy, sold first integrated deal Created 4 of 6 ‘Hall of Fame’ banners Launched Atkins Diet Online, 22 diets overall  Launched TenGoldenRules.com in 2003
Marketing Consultants Drive more visits to your site Convert the visits to sales Strategy, Creative, Affiliate Management, Landing Pages, Search, Blogs, Optimized PR  What is TenGoldenRules.com?
Objectives Define the ‘CRM Internet Lifecycle’ How to integrate the internet and CRM activities How to improve your website so it shows up in Google searches What online business models are working, and not working today How to build ongoing relationships with the customers who visit a website How to capitalize on the Ten Leading Trends in online marketing today. Review your websites 1 Free Internet Marketing Consultation, $100 Yahoo Search
CRM Internet Lifecycle Prospect /  Customer
CRM Internet Lifecycle Website  Traffic Prospect /  Customer
CRM Internet Lifecycle Opt-In /  Trial Website  Traffic Prospect /  Customer
CRM Internet Lifecycle Lead Opt-In /  Trial Website  Traffic Prospect /  Customer
CRM Internet Lifecycle Follow-On Newsletter Lead Opt-In /  Trial Website  Traffic Prospect /  Customer
CRM Internet Lifecycle Sale Follow-On Newsletter Lead Opt-In /  Trial Website  Traffic Prospect /  Customer
CRM Internet Lifecycle Up Sell  Retention Sale Follow-On Newsletter Lead Opt-In /  Trial Website  Traffic Prospect /  Customer
The Ten Golden Rules of  Internet Marketing
Rule #1 - There are no ‘rules’ Block everything you ‘know’ about marketing Test, test and test again
Rule #1 - There are no ‘rules’
Best Banner  ~1.00% CTR New Banner 2.00%+ CTR
Rule #1 - There are no ‘rules’ Block everything you ‘know’ about marketing Test, test and test again Applies for site design, banners, search, email, pricing  Apply direct marketing practices 40:40:20 rule Identify ‘control’  There are no bad ideas PS –  It is hard work
Rule #2 - The Internet is not television Common mistake with internet marketing, to use television strategy Pareto Principle IDIC 8  Second Rule 4
 
 
 
Rule #2 - The Internet is not television.  Step 1: What is a customer worth?   LTV – Life Time Value Analysis
Life Time Value Analysis
Rule #2 - The Internet is not television.  Step 1: What is a customer worth?   LTV – Life Time Value Analysis Step 2: What does it cost to acquire a  customer? CPA – Cost Per Acquisition
 
CPA – Cost Per Acquisition
CPA – Cost Per Acquisition
Rule #2 - The Internet is not television.  Step 1: What is a customer worth?   LTV – Life Time Value Analysis Step 2: What does it cost to acquire a  customer? CPA – Cost Per Acquisition Step 3:  Make sure customers can find you: “ Search is the New Prime Time”
Pay-Per-Click Search “Paid Advertising”
Free Search  “PR” ‘ Natural’ or ‘Organic’ 72% Prefer Left Side
Key Website Measures
Firefox Browser – SEO Quake Free Golden Tool
http://www.mozilla.com/en-US/firefox Free Golden Tool
 
Key Website Measures Alexa.com   http:// download.alexa.com/index.cgi   Ranking based on unique visitors and page views  Traffic Details Related Links Free Golden Tool
Alexa Rank #1
Alexa Rank #3
Alexa Rank 320,721
Alexa Rank 277,397
Alexa Rank 13,555
Alexa Rank 7,870
Alexa Rank 42,065
Alexa Rank 7,614
Alexa Rank 182,650
Alexa Rank 280,605
Alexa Rank 52,751
Alexa Rank 422,499
Page Rank Google Page Rank   http://toolbar.google.com   A link from page A to page B is a vote for page B. Votes cast by "important" pages weigh more heavily  Relevant pages weigh more heavily Free Golden Tool
Google Page Rank 10/10
Google Page Rank 7/10
Google Page Rank 6/10
Google Page Rank 6/10
Google Page Rank 5/10
Google Page Rank 4/10
Google Page Rank 4/10
Google Page Rank 3/10
Three Keys for Free Traffic The right words on the page Links to your site Matching meta tags
Yahoo! Search ‘Keyword Selector Tool’  http://inventory.overture.com Free Golden Tool
Target  250-1000 words on  each page Copy and paste text into a word document.  Customers Forever has 1,046 words!
Include Keywords in Meta Tags
Build Links to the site 77 Links  to  the site
Sponsored Link Position #2
Test a Google PPC Account
Rule #3 - Create a UVP   Create a  Unique Value Proposition ,  a (FREE) tool to engage consumers in an interactive relationship with you:
Rule #3 - Create a UVP   Create a  Unique Value Proposition ,  a (FREE) tool to engage consumers in an interactive relationship with you:
Rule #3 - Create a UVP   Create a  Unique Value Proposition ,  a (FREE) tool to engage consumers in an interactive relationship with you:
Rule #3 - Create a UVP   Create a  Unique Value Proposition ,  a (FREE) tool to engage consumers in an interactive relationship with you:
Rule #3 - Create a UVP   Create a  Unique Value Proposition ,  a (FREE) tool to engage consumers in an interactive relationship with you:
Rule #3 - Create a UVP   Create a  Unique Value Proposition ,  a (FREE) tool to engage consumers in an interactive relationship with you:
Rule #3 - Create a UVP   Create a  Unique Value Proposition ,  a (FREE) tool to engage consumers in an interactive relationship with you:
extremehalloween.com Create a “UVP” win a Plasma TV
Top 150 Costumes
 
Rule #4 If you build it… they won’t just come   - Classic mistake that killed dot.coms  - Push, pull and drive consumers to your site. Banners do work Rich media is hot Search Engine Optimization  Affiliate Marketing Partner Marketing Integrated Marketing (PR works well!)
Rule #5 Subscription Models Survive . 31 Million registered, add 50,000 per day!  1.7 Million Paying members, $42 Annually . 8 million profiles 800K paid, $24.95/mo. . 15 million profiles/newsletter subs,  1.3 million paid, $12.00 mo. . Moved to subscription model in Sept. ’99 2 million subscribers, $20/month
Rule #6 Remember the Four P’s Price Test, niche, price should be less than offline, free plus paid Place Search Optimization, affiliates, partners, exclusive content, content placements, link trades  Promotion FREE works online WIN works online  Send to a friend Product Build a better mousetrap Shop yourself
Rule #7 Use the Right Tactic There is no silver bullet   Understand the medium   Paid Search & eMail work for acquisition Newsletters are great tools for ongoing communication & relationship building Rich Media is great for branding Banners can do both
CRM Internet Lifecycle Follow-On Newsletter Lead Opt-In /  Trial Website  Traffic Prospect /  Customer
Sample Follow-On Mailer
Sample Newsletter
The Power of Newsletters Reason for an ‘Opt-In’ Builds permission to re-market Opportunity to be top-of-mind Include a send-to-a-friend (like-to-like) Optimize the content for the search engines  Use article submission sites to syndicate content and build links Discipline to regularly build content Include a call-to-action (donate/volunteer) on each page
Blogs are Newsletters!
Rule #8 Trust is Golden   Privacy Policy Prominent Spam, Can-Spam Spamlaws.com, law.spamcon.org Opt-Ins, Double opt-ins Secure (https, lock) Unsubscribe is EASY Study Security Safeguards  Add credible logo’s
Rule #9  The Best Never Rest Great Online Marketers (and Direct marketers) are constantly testing, never settling… Constant Never Ending Improvement (CANI) Change = fresh Test for customer acceptance
Rule #9  The Best Never Rest Great Online Marketers (and Direct marketers) are constantly testing, never settling… Constant Never Ending Improvement (CANI) Change = fresh Test for customer acceptance Site Credibility   Stanford University Study Design Look (46.1%) ‘Professional Looking’ Info. Design/Structure (28.5%) ‘Well organized’ Information Focus (25.1%) ‘The crap they fill it up with takes away’ Company Motive (15.5%) ‘Seems too ‘commercial’
Rule #10 Lead the trends Search, Search and Search Contextual Marketing
Contextual Marketing “AdSense”
Rule #10 Lead the trends Search, Search and Search Contextual Marketing Social Networking
Second Life
 
 
Rule #10 Lead the trends Search, Search and Search Contextual Marketing Social Networking Blogging
 
Rule #10 Lead the trends Search, Search and Search Contextual Marketing Social Networking Blogging Localization
 
Rule #10 Lead the trends Search, Search and Search Contextual Marketing Social Networking Blogging Localization Shopping Conversion
 
Landing Page Performance  + 44%
Rule #10 Lead the trends Search, Search and Search Contextual Marketing Social Networking Blogging Localization Shopping  Conversion Web Optimized PR
 
 
Rule #10 Lead the trends Search, Search and Search Contextual Marketing Social Networking Blogging Localization Shopping  Conversion Web Optimized PR  Email is Back!?!
 
Rule #10 Lead the trends Search, Search and Search Contextual Marketing Social Networking Blogging Localization Shopping  Conversion Web Optimized PR  Email is Back!?! Viral Marketing
Sales driver  Drive traffic with ‘Refer-a-Friend’ Pet Wellness Quiz Registrations Web Optimized Press Releases Created Viral Marketing Campaign  to Drive PR Coverage
10. Develop a “Viral” Idea
10. Develop a “Viral” Idea
We own page 1 of MSN search  “cute pet contests”
 
Ten Golden Rules of Online Marketing There are no ‘rules’ The Internet is not television  Create a UVP If you build it they won’t just come  Subscription Models Survive Remember the four P’s Trust is Golden Use the right tactic  The Best Never Rest Lead the Trends
Ten Golden Rules Workbook On Sale Soon:  http://www.tengoldenrules.com

The Ten Golden Rules of Internet Marketing: CRM Edition

  • 1.
    The Ten GoldenRules of Internet Marketing CRM Edition May 11, 2007 Jay Berkowitz [email_address] 561-620-9121
  • 2.
    Career Highlights Developed‘Live’ campaign used in 208 countries Managed largest territory in country. Promotion increased sales 34% Developed internet sales and marketing strategy, sold first integrated deal Created 4 of 6 ‘Hall of Fame’ banners Launched Atkins Diet Online, 22 diets overall Launched TenGoldenRules.com in 2003
  • 3.
    Marketing Consultants Drivemore visits to your site Convert the visits to sales Strategy, Creative, Affiliate Management, Landing Pages, Search, Blogs, Optimized PR What is TenGoldenRules.com?
  • 4.
    Objectives Define the‘CRM Internet Lifecycle’ How to integrate the internet and CRM activities How to improve your website so it shows up in Google searches What online business models are working, and not working today How to build ongoing relationships with the customers who visit a website How to capitalize on the Ten Leading Trends in online marketing today. Review your websites 1 Free Internet Marketing Consultation, $100 Yahoo Search
  • 5.
    CRM Internet LifecycleProspect / Customer
  • 6.
    CRM Internet LifecycleWebsite Traffic Prospect / Customer
  • 7.
    CRM Internet LifecycleOpt-In / Trial Website Traffic Prospect / Customer
  • 8.
    CRM Internet LifecycleLead Opt-In / Trial Website Traffic Prospect / Customer
  • 9.
    CRM Internet LifecycleFollow-On Newsletter Lead Opt-In / Trial Website Traffic Prospect / Customer
  • 10.
    CRM Internet LifecycleSale Follow-On Newsletter Lead Opt-In / Trial Website Traffic Prospect / Customer
  • 11.
    CRM Internet LifecycleUp Sell Retention Sale Follow-On Newsletter Lead Opt-In / Trial Website Traffic Prospect / Customer
  • 12.
    The Ten GoldenRules of Internet Marketing
  • 13.
    Rule #1 -There are no ‘rules’ Block everything you ‘know’ about marketing Test, test and test again
  • 14.
    Rule #1 -There are no ‘rules’
  • 15.
    Best Banner ~1.00% CTR New Banner 2.00%+ CTR
  • 16.
    Rule #1 -There are no ‘rules’ Block everything you ‘know’ about marketing Test, test and test again Applies for site design, banners, search, email, pricing Apply direct marketing practices 40:40:20 rule Identify ‘control’ There are no bad ideas PS – It is hard work
  • 17.
    Rule #2 -The Internet is not television Common mistake with internet marketing, to use television strategy Pareto Principle IDIC 8 Second Rule 4
  • 18.
  • 19.
  • 20.
  • 21.
    Rule #2 -The Internet is not television. Step 1: What is a customer worth? LTV – Life Time Value Analysis
  • 22.
  • 23.
    Rule #2 -The Internet is not television. Step 1: What is a customer worth? LTV – Life Time Value Analysis Step 2: What does it cost to acquire a customer? CPA – Cost Per Acquisition
  • 24.
  • 25.
    CPA – CostPer Acquisition
  • 26.
    CPA – CostPer Acquisition
  • 27.
    Rule #2 -The Internet is not television. Step 1: What is a customer worth? LTV – Life Time Value Analysis Step 2: What does it cost to acquire a customer? CPA – Cost Per Acquisition Step 3: Make sure customers can find you: “ Search is the New Prime Time”
  • 28.
  • 29.
    Free Search “PR” ‘ Natural’ or ‘Organic’ 72% Prefer Left Side
  • 30.
  • 31.
    Firefox Browser –SEO Quake Free Golden Tool
  • 32.
  • 33.
  • 34.
    Key Website MeasuresAlexa.com http:// download.alexa.com/index.cgi Ranking based on unique visitors and page views Traffic Details Related Links Free Golden Tool
  • 35.
  • 36.
  • 37.
  • 38.
  • 39.
  • 40.
  • 41.
  • 42.
  • 43.
  • 44.
  • 45.
  • 46.
  • 47.
    Page Rank GooglePage Rank http://toolbar.google.com A link from page A to page B is a vote for page B. Votes cast by "important" pages weigh more heavily Relevant pages weigh more heavily Free Golden Tool
  • 48.
  • 49.
  • 50.
  • 51.
  • 52.
  • 53.
  • 54.
  • 55.
  • 56.
    Three Keys forFree Traffic The right words on the page Links to your site Matching meta tags
  • 57.
    Yahoo! Search ‘KeywordSelector Tool’ http://inventory.overture.com Free Golden Tool
  • 58.
    Target 250-1000words on each page Copy and paste text into a word document. Customers Forever has 1,046 words!
  • 59.
  • 60.
    Build Links tothe site 77 Links to the site
  • 61.
  • 62.
    Test a GooglePPC Account
  • 63.
    Rule #3 -Create a UVP Create a Unique Value Proposition , a (FREE) tool to engage consumers in an interactive relationship with you:
  • 64.
    Rule #3 -Create a UVP Create a Unique Value Proposition , a (FREE) tool to engage consumers in an interactive relationship with you:
  • 65.
    Rule #3 -Create a UVP Create a Unique Value Proposition , a (FREE) tool to engage consumers in an interactive relationship with you:
  • 66.
    Rule #3 -Create a UVP Create a Unique Value Proposition , a (FREE) tool to engage consumers in an interactive relationship with you:
  • 67.
    Rule #3 -Create a UVP Create a Unique Value Proposition , a (FREE) tool to engage consumers in an interactive relationship with you:
  • 68.
    Rule #3 -Create a UVP Create a Unique Value Proposition , a (FREE) tool to engage consumers in an interactive relationship with you:
  • 69.
    Rule #3 -Create a UVP Create a Unique Value Proposition , a (FREE) tool to engage consumers in an interactive relationship with you:
  • 70.
    extremehalloween.com Create a“UVP” win a Plasma TV
  • 71.
  • 72.
  • 73.
    Rule #4 Ifyou build it… they won’t just come - Classic mistake that killed dot.coms - Push, pull and drive consumers to your site. Banners do work Rich media is hot Search Engine Optimization Affiliate Marketing Partner Marketing Integrated Marketing (PR works well!)
  • 74.
    Rule #5 SubscriptionModels Survive . 31 Million registered, add 50,000 per day! 1.7 Million Paying members, $42 Annually . 8 million profiles 800K paid, $24.95/mo. . 15 million profiles/newsletter subs, 1.3 million paid, $12.00 mo. . Moved to subscription model in Sept. ’99 2 million subscribers, $20/month
  • 75.
    Rule #6 Rememberthe Four P’s Price Test, niche, price should be less than offline, free plus paid Place Search Optimization, affiliates, partners, exclusive content, content placements, link trades Promotion FREE works online WIN works online Send to a friend Product Build a better mousetrap Shop yourself
  • 76.
    Rule #7 Usethe Right Tactic There is no silver bullet Understand the medium Paid Search & eMail work for acquisition Newsletters are great tools for ongoing communication & relationship building Rich Media is great for branding Banners can do both
  • 77.
    CRM Internet LifecycleFollow-On Newsletter Lead Opt-In / Trial Website Traffic Prospect / Customer
  • 78.
  • 79.
  • 80.
    The Power ofNewsletters Reason for an ‘Opt-In’ Builds permission to re-market Opportunity to be top-of-mind Include a send-to-a-friend (like-to-like) Optimize the content for the search engines Use article submission sites to syndicate content and build links Discipline to regularly build content Include a call-to-action (donate/volunteer) on each page
  • 81.
  • 82.
    Rule #8 Trustis Golden Privacy Policy Prominent Spam, Can-Spam Spamlaws.com, law.spamcon.org Opt-Ins, Double opt-ins Secure (https, lock) Unsubscribe is EASY Study Security Safeguards Add credible logo’s
  • 83.
    Rule #9 The Best Never Rest Great Online Marketers (and Direct marketers) are constantly testing, never settling… Constant Never Ending Improvement (CANI) Change = fresh Test for customer acceptance
  • 84.
    Rule #9 The Best Never Rest Great Online Marketers (and Direct marketers) are constantly testing, never settling… Constant Never Ending Improvement (CANI) Change = fresh Test for customer acceptance Site Credibility Stanford University Study Design Look (46.1%) ‘Professional Looking’ Info. Design/Structure (28.5%) ‘Well organized’ Information Focus (25.1%) ‘The crap they fill it up with takes away’ Company Motive (15.5%) ‘Seems too ‘commercial’
  • 85.
    Rule #10 Leadthe trends Search, Search and Search Contextual Marketing
  • 86.
  • 87.
    Rule #10 Leadthe trends Search, Search and Search Contextual Marketing Social Networking
  • 88.
  • 89.
  • 90.
  • 91.
    Rule #10 Leadthe trends Search, Search and Search Contextual Marketing Social Networking Blogging
  • 92.
  • 93.
    Rule #10 Leadthe trends Search, Search and Search Contextual Marketing Social Networking Blogging Localization
  • 94.
  • 95.
    Rule #10 Leadthe trends Search, Search and Search Contextual Marketing Social Networking Blogging Localization Shopping Conversion
  • 96.
  • 97.
  • 98.
    Rule #10 Leadthe trends Search, Search and Search Contextual Marketing Social Networking Blogging Localization Shopping Conversion Web Optimized PR
  • 99.
  • 100.
  • 101.
    Rule #10 Leadthe trends Search, Search and Search Contextual Marketing Social Networking Blogging Localization Shopping Conversion Web Optimized PR Email is Back!?!
  • 102.
  • 103.
    Rule #10 Leadthe trends Search, Search and Search Contextual Marketing Social Networking Blogging Localization Shopping Conversion Web Optimized PR Email is Back!?! Viral Marketing
  • 104.
    Sales driver Drive traffic with ‘Refer-a-Friend’ Pet Wellness Quiz Registrations Web Optimized Press Releases Created Viral Marketing Campaign to Drive PR Coverage
  • 105.
    10. Develop a“Viral” Idea
  • 106.
    10. Develop a“Viral” Idea
  • 107.
    We own page1 of MSN search “cute pet contests”
  • 108.
  • 109.
    Ten Golden Rulesof Online Marketing There are no ‘rules’ The Internet is not television Create a UVP If you build it they won’t just come Subscription Models Survive Remember the four P’s Trust is Golden Use the right tactic The Best Never Rest Lead the Trends
  • 110.
    Ten Golden RulesWorkbook On Sale Soon: http://www.tengoldenrules.com