Tom Leppere CV ver 28-Aug

Tom Leppere CV ver 28-Aug

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  TOM LEPPERE Mountain View,CA 94040 Phone: (650)-906-5935 • Email: [email protected] 1 INFORMATION TECHNOLOGY PROFESSIONAL Enthusiastic individual experienced in fast paced technology industry. Skills include project management, budget tracking, and customer service. Detail oriented and excels at follow-through. Excellent interpersonal and communication skills. An exceptionally organized, flexible and resourceful team player skilled at consistently delivering high quality results in a fast paced, deadline driven environment. Demonstrated ability to learn and teach new concepts, easily adapt to change and manage multiple concurrent tasks. Technical Competencies Network: LAN/WAN, Internet, Intranet, TCP/IP, PPTP, VPN. Systems: Windows XP, Windows 2007, Windows2000 Professional. Applications: Active Directory5.2, Exchange Server5.5, MS Office 2007/2010, Oracle, ADI, Enterprise Vault, VERITAS Netback, Symantec Live State Recovery, Ghost, Cisco VPN Client, PPTP, Partition Magic, R, Proxy, PCAnywhere, WebEx., Blackberry GoodLink PDA applications. RSA Administrator. CRM: Remedy, Service Exchange, Call Tracker Platform: HP, Lenovo, Dell, Toshiba, IBM ThinkPad, Mac, and Sony Vaio Employment History Desktop Support/PC Depot Manager Hewlett Packard Corp. – Palo Alto, CA 11/2008 – Current  Provide knowledge, expertise and support on special projects such as Mergers & Acquisition endpoint integration lead, internal global enterprise-wide deployments, lead QA tester for internal images and applications prior to company-wide roll-out.  Continued success in driving issues to satisfactory resolutions within SLAs.  Ensure successful project support and necessary system, policy or process changes for supported functional and/or technical organizations  Train and assist desktop support team members in issues involving complex trouble-shooting skills in lead role.  Develop support documentation garnered from root-cause analysis utilized by entire team for expedient service delivery.  Manage and perform daily operations of Depot California. - Process development. - Manage receipt of new or returned inventory - Perform Upgrades for user systems - Vendor management - Stock checks and analysis of systems and accessories/parts - Perform orders based on run-rates and inventory thresholds - Process and schedule in-warranty repairs - Process and prepare end-of-life (EOL) systems and components for disposal and/or e-waste - Prep hard drives and/or thumb drives with images for deployments or swaps - Check reporting for Depot stock evaluations, trends and orders - Coordinate with field services in local or remote locations to provide systems or parts
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  - Perform imagesand patch testing. Sr. IT Site Services Specialist Symantec Corp. – Mountain View, CA 05/2000 – 10/2008 (VERITAS – Sr. Desktop SupportEngineer)  Supported over 3000 PC end-users, locally and remotely, including troubleshooting of hardware, software and network problems.  Developed and documented new hire training curriculum for Desktop Support personnel  Developed support plans for real estate and facilities office relocation, expansion and sever room refurbishment projects.  Managed PC inventory pool and coordinate loaner equipment for failed hardware and processing of hardware break/fix with hardware vendor.  Perform QA activities for internally deployed applications  Responsible for testing Symantec Standard Images, Testing new patches and applications on XP platforms.  Managed and coordinated trade show IT support for VERITAS/Symantec  Setup and configuration of IDF rooms and Print servers for new offices  Responsible for backing up and restoring data using GHOST Cast, and GHOST explorer ensuring system is fully functional for redeployment  Support remote clients with Cisco VPN, Dial-Up-Networking, PPTP issues  Triaged with Network Administrators, DBAs to trouble-shooting and resolve networking issues  Administration, re-issue, support and problem resolution for RSA software/Keyfob tokens for users. Desktop Support Engineer Track Computer – Santa Clara, CA 6/1999 – 5/2000  Troubleshooting hardware, software, and network problems  Setup and installation of computer operating systems (Win 9x and 2000) and a wide variety of applications  Installation, Configuration and troubleshooting of local and network printers  Provide end users with technical support in Windows NT, Windows 9X  Participate in department projects, coordinate services from other areas of the department for parts ordering, receiving and warranty  Installation, configuration, maintenance, and monitoring of the companies servers, gateways, hubs, printers, and workstations  Communicate highly technical information clearly and concisely to both technical and non-technical personnel Desktop Support Engineer Computer Task Group/IBM– San Jose , CA Computer COMPUTER TASK GROUP/IBM, San Jose, California 09/ 1998 – 06/1999  Managed hardware/software maintenance and administration.  Assembled and configured computer systems.  Configured and networked systems in a peer to peer environment.  Trained end-users on Microsoft Office application suite of products.  Managed and administered standards for desktop operating systems and systems procurement.  Fixing and upgrading systems from Windows workgroups to Windows 95.  Troubleshoot daily problems ranging from hardware to software issues. Re-image notebooks systems and desktops, and daily configurations such as configuring network connectivity to corporate environment
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  TOM LEPPERE Mountain View,CA 94040 Phone: (650)-906-5935 • Email: [email protected] 3 Education Computer Networking Technician Institute for Business and Technology, Santa Clara, CA. Training Small Project Management Customer Service training RemedyService Now asset management Microsoft Windows 7 Professional NetBackup Professional Certifications A+ Certified Technician Microsoft Certified Desktop Support Technician (MCDST) DELL Certified Technician Lenovo Certified Technician