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Triangle AMA Marketing Workshop
The document discusses the importance of integrated marketing communications, highlighting the challenges marketers face, such as data overload and ineffective reporting. It stresses the need for marketers to shift focus from tactics to comprehensive campaigns, leveraging customer experience and media convergence to enhance brand loyalty and drive revenue. Additionally, it provides insights on developing a robust digital marketing strategy, including the use of analytics, content optimization, and social media engagement.
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Triangle AMA Marketing Workshop
- 1. Marketing decision makers: Stop thinking tactics, start thinking campaigns https://deliver.capstrat.com/GETMAD
- 2. Introductions Jon Barlow SVP, GroupDigital Director [email protected] LinkedIn: jbarlow Shane Johnston EVP, Client Development [email protected] LinkedIn: shanetjohnston
- 3. State of theState What is the state of integrated marketing communications in your organization?
- 4. Why integrated marketingis better. • Better response • Better revenue • Better retention • Better branding • Better lifetime value • Better serves our audiences But it’s not easy... 4
- 5. What’s does a marketer’s time go?
- 6. Budgets “I don’t know.”– Response from 50% of marketers when asked how much they could increase incremental profits with a 10% increase in budget. Source: Lenskold Group and emedia
- 7. Technology Email down. Passwordresets. Smartphone not connecting to Exchange. Internet is slow. Etc. Etc. Etc.
- 8. Information 66% of marketersfeel overwhelmed by volume of data, 59% are frustrated by how long it takes to receive reports, and 50% said reports lack important information. Source: DOMO Survey, November 2013
- 9. Meetings 37% of employeetime is spent in meetings. Managers attend more than 60 meetings per month. Source: InfoCom
- 10. Politics 43% of employeessay dealing with office politics is their primary time waster. Source: Salary.com
- 11. Updates/Reports Knowledge workers spendan average of 41% of their time on discretionary activities that offer no satisfaction and could be handled competently by others. Source: Harvard Business Review
- 12. Resistance Only 30% ofchange programs succeed. Source: John Kotter
- 13. The Industry Chasing thenext Big Thing.
- 14. Yourselves The average USadult spends 141 minutes a day using mobile devices. Source: Advertising Age Mobile Fact Pack 2013
- 15. What is distracting your audience from your message?
- 16. Inundated with brandmessages
- 17. Fragmentation of mediachannels
- 18.
- 19. Newspapers have lost$40 Billion in advertising revenue since 2000. Source: Newspaper Association of America
- 20. The number ofpieces of mail delivered by the US postal service dropped from 250 Million to 50 Million over the last 6 years. Source: USPS
- 21. So why notjust focus 100% on digital? 21
- 22. The US adultemail audience will reach 203.8 million by 2017. Source: eMarketer
- 23. Most popular onlineactivities
- 24. 72% of allinternet users are active on social media. Source: Pew Research and KPCB
- 25. But, social mediaextends traditional media But, social media extends traditional media HP research found that 72% of sources retweeted most were from traditional media Top 9 Retweeted Users
- 26. 80% of allInternet traffic in 2019 will be video. Source: Cisco 2015
- 27. It would takean individual over 5 million years to watch that amount of video.
- 28. 62% of Millennialsfeel that online content drives brand loyalty. Source: NewsCred
- 29. 73% of peoplesurveyed wouldn’t care if the brands they used disappeared from their life. Source: Co.Exist
- 30. Customer service interactions arenearly four times more likely to lead to brand disloyalty than loyalty. Source: CEB Research
- 31. Some areas thatneed extra focus…
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- 34. Customer experience andjourney 1. The consumer considers an initial set of brands, based on brand perceptions and exposure to recent touch point. 2. Consumers add or subtract brands as they evaluate what they want. 3. Ultimately, the consumer selects a brand at the moment of purchase. 4. After purchasing a product or service, the consumer builds expectations based on experience to inform the next decision journey.
- 35. Strengthen your messagethrough media convergence 35
- 36. How do youhelp your audience navigate the chaos of marketing today and provide the best customer experience?
- 37.
- 39. Awareness/Attention Action Desire Interest Universe of People Sales,New Members, Advocates, etc The funnel approach to organizing your campaign 39
- 40. Planning/Strategy Action Desire Interest Universe of People Audience Segmentation Awareness/Attention AccountPlanning Research Positioning Messaging Delivery 40
- 41. Awareness/Attention Audience Segmentation Public Relations Advertising Social Media Action Desire Interest Universeof People Awareness/Attention Account Planning Research Positioning Messaging Delivery 41
- 42. Interest Public RelationsAdvertising Social Media Audience Segmentation DirectMarketing Search Social Media Channel Marketing Digital Experience Native Advertising Action Desire Interest Universe of People Awareness/Attention Account Planning Research Positioning Messaging Delivery 42
- 43. Desire Audience Segmentation Direct Marketing Search Social Media DigitalExperience Channel Marketing Native Advertising Whitepapers Long Form Video Events Webinar Action Desire Interest Universe of People Awareness/Attention Account Planning Research Positioning Messaging Delivery Public RelationsAdvertising Social Media 43
- 44. Action Audience Segmentation Long form video Whitepapers Events Webinar ConversionOptimization User Experience Call Center Sales Visit Action Desire Direct Marketing Search Social Media Digital Experience Channel Marketing Native Advertising Interest Universe of People Awareness/Attention Account Planning Research Positioning Messaging Delivery Public RelationsAdvertising Social Media 44
- 45. 2015 Marketers StressReport from MarketingProfs.com 2015 Marketers Stress Report 45
- 46. Your conversion funnelis also your budget justifier. Suspects * Based on B2B industry averages/ benchmark developed by NetProspex Prospects Marketing Qualified Lead Sales Accepted Lead Sales Qualified Lead Closed Deals Avg. Size of Sale 2016 Marketing- Generated Revenue Goal $$$$$$ x $$$$ 2% 4% 67% 47% 31% Closed Deals Suspects Prospects Marketing Qualified Lead Sales Accepted Lead Sales Qualified Lead 46
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- 51. Content strategy startswith “Why” and is organized to convert 51
- 52. Convergence enhances visibilityand mitigates risk 52
- 53. The campaign stack:A pragmatic approach to marketing 53 Air Cover Demand and Lead Generation Collateral Training Commercial offer Promotions Print, online, TV, radio, public relations, online banners/search, podcasts, out-of-home (billboards, airports, etc.) Direct mail, email, Newsletters, events (real and virtual) Briefs, presentations, white paper, customer case studies Workshops, E-seminars, podcasts, online exams Preconfigured packages, boxed sets, subscription service, starter kits Bundle discounts, partner incentives, rebates, awards
- 54. © 2016 Capstrat,LLC. All Rights Reserved.
- 55. Big whooping mistakes 55 Nocall to action Bad timing between air cover and demand generation Inconsistent message No training Not telling Sales Telling channel partners before direct Sales or Field Marketing
- 56. 2015 Marketers StressReport 2015 Marketers Stress Report from MarketingProfs.com 56
- 57.
- 58. Analytics is topof mind 58
- 59. But here’s theirony . . . 59
- 60. Should everything bemeasured? Definitely maybe. Loyalty Sales Attribution High Value Behaviors Completion of Task Likes/Follows Page/Video Views Time Spent Clicks CTR/CPC Visits 60
- 61. Output Reach, touch, click BusinessGoals Added value Outcomes Knowledge, opinions, attitudes Organization Targeted groups Tactics/media/channels Total measurement top-down and bottom-up 61
- 62. Measure everything tooptimize and realize marketing ROI 62 Many companies can articulate their objectives. • $100 million in revenue • Increase market penetration by 10% • Expand in to a new geographic market • Improve customer retention by 1 Few marketers can articulate how the goals (if any) match the KPIs to the business objectives. 3 Many marketers know their key metrics. • New website visitors • 1,000 inbound calls in March • 50 sales qualified leads • Cost per lead < $25 • Whitepaper downloads • Video views 2
- 63. Back up yourdata with more data • Secondary research adds new dimension to your existing data and supports your insights. Tools you can use: • Google Trends • Yahoo! Clues • eMarketer • comScore • Forrester • Nielsen
- 64. Segmentation is key •Create content for each target group using messaging that resonates with them • Reach them WHERE and WHEN they consume media Identify your targets. Create personas.
- 65. Measure, Refine, Optimize Optimizationcycle • Measure the success of the campaign. Are you close to meeting your target goals? • If not, what needs to change? • Make the change, and start over again.
- 66. Why Test? • Onlyway to truly know what works and what doesn’t for your industry, customers and products • No opinions • No “best practices” • No “design for design sake” 66
- 67. What can youtest? • Processes/ user workflows • Landing pages • Campaigns • Design • Content • Marketing promotions 67
- 68. The “obvious choice”isn’t always the best. 68
- 69. Digital Disruption Yourmarketing strategy 69
- 70.
- 71. Navigate the technologiesthat will have the biggest impact on digital marketing © 2015 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. For more information, email [email protected] or visit gartner.com. Gartner for Marketing Leaders provides real-time, personalized digital marketing guidance — from vision through execution. Visit gartner.com/digitalmarketing and follow us @GartnerDigital. Hype Cycle for Digital Marketing, 2015 71
- 72. Technology can’t savea bad marketing idea. 72
- 73. Digital Marketing StrategyPulling it all together. 73
- 74. What does adigital strategy contain? • Audience insights and data analysis • Strategy framework • Digital scope of effort • Implementation and measurement • Governance
- 75. Audience Insights • Consumerinsights • Data-driven persona development • Customer journey mapping
- 76. Audit and DataAnalysis • Competitive audit and analysis • Review of all digital channels and tactics • Review of past business/brand performance • Marketing technology audit and analysis 76
- 77. Digital strategy framework •Creating the blueprint for success • What are we trying to accomplish? • What’s the big idea? • How do we align the idea with corporate objectives? • What can we improve from past efforts? • What are the Key Performance Indicators (KPIs) that will denote success?
- 78. Digital strategy framework •How will we get there? • What’s the optimal ratio between generating demand (Communications) and personalized customer experience (Destinations) that will achieve our objectives? • How will we measure and optimize our conversion funnel and the content that flows through it?
- 79. Digital scope ofeffort • The blueprint has been drawn, so now how do we build the house? • Identify the right digital tactics and channels Don’t forget about your content strategy. You should also be focusing on filling the funnel with content • Who, what, how and when
- 80. Most common digitaltactics • Website/Mobile application development • Digital advertising and SEM • SEO • Email/CRM • Social 80
- 81. Paid search (PPC),social and display advertising 81
- 82. Benefits • Display andPPC benefits • Cost effective • Relevant • Controllable • Measurable campaign • People based advertising (Personalization) • Real-Time 82
- 83. Organic Search 83 Data via Google’s occasional public statements and some inference (for 2006 + 2009) In 2011 there are more than 3 billion searches/day on Google 2015 Greater than 1.1 trillion searches per year
- 84.
- 85. SEO Benefits • Moretargeted traffic • Higher ROI • Greater visibility • Increased accessibility • Better user experience 85
- 86. Social Media isnot a fad. It’s a fundamental shift in the way we communicate. • So don’t treat it like a fad. • Focus on ACHIEVING GOALS. 86
- 87. Potential social mediagoals • Establish thought leadership • Build brand awareness • Generate leads/increase sales • Drive traffic to destination • Recruitment • Build community • Improve SEO • Improve public relations • Launch new products and services • Fan engagement and growth 87
- 88. Five recommendations for socialsuccess • Content is still king • 4-1-1 rule • Social signals • Advocates • Inbound is not enough 88
- 89.
- 90. Permission marketing benefits •Establish a solid reputation with customers • Improved reputation and solidified brand image • Zero in on a niche • Personal connection 90
- 91. Implementation and measurement •Did we make an impact? • Measurement framework • Visualize your conversion funnel and look for leaks • Test and optimize
- 92. Marketing Automation Software •Prevents waste marketing effort • Prevents a leaky funnel • As a result, your sales and marketing teams can work in tandem with one another. 92
- 93. Perfect Tool ForDigitally Integrated Campaign Management 93
- 94. Marketing Automation Features •Technology used to track, prioritize and analyze (leads, customers and accounts) • Platform for rapid development, testing and implementation of content programs • Provides the ability to continue conversations across marketing channels, and to hand off those relationships to sales teams 94
- 95. Marketing Automation Customer Relationship Management CustomerLife Stage Acquire Maintain / grow Retain / recapture Users Marketing Sales Support Source: David Raab, http://customerexperiencematrix.blogspot.com How Does CRM Relate To Marketing Automation? 95
- 96. Marketing Automation Benefits •Businesses of all sizes can properly utilize marketing automation. • It increases the operational efficiency of your business while driving revenue. • Better leads = increased business and revenue 96
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- 98. Governance • Oversight andmanagement are keys to long-term sustainability and success of the strategy • Key aspects of a digital marketing governance plan include: • Team structure and individual member roles • Established policies and SOPs • Policies and SOPs are about managing risk and budget • Set standards and guidelines (i.e., design, development, content, technology)
- 99. Thank You Landing Page:https://deliver.capstrat.com/GETMAD Shane Johnston e. [email protected] t. @shanetjohnston Jon Barlow e. [email protected] t. @Jon_Barlow