Troubleshooting and maintenance
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This document discusses troubleshooting and computer maintenance. It defines troubleshooting as identifying, planning, and resolving problems within software or computer systems. It notes that troubleshooting often involves a process of elimination to determine the root cause of an issue. The document then provides examples of common Windows errors that can be troubleshooted, such as slow performance, freezing, blue screens, and more. It also lists some basic "layman checks" that non-technical users can perform for computer maintenance, such as checking if the power is on, hardware is connected properly, and basic settings.
Troubleshooting and maintenance
- 2. • Troubleshooting is the process of identifying, planning and resolving a problem, error or fault within a software or computer system. It enables the repair and restoration of a computer or software when it becomes faulty, unresponsive or acts in an abnormal way. • To troubleshoot is solving a problem or determining a problem to an issue. Troubleshooting often involves the process of elimination, where a technician follows a set of steps to determine the problem or to resolve the problem. Troubleshooting
- 3. Troubleshooting And Computer Maintenance • Troubleshooting in a computer is an intelligent and sophisticated process. Products should be carefully analyzed before going to troubleshooting. • Success of troubleshooting is depending on : • 1. Tolls and test equipment. • 2. Diagnostic aids in the PC. • 3. Problem solving approach. • 4. Various technique adopted in troubleshooting.
- 4. • Windows includes a variety of “troubleshooters” designed to quickly diagnose and automatically solve various computer problems. Troubleshooters can’t fix everything, but they’re a great place to start if you encounter a problem with your computer. • Troubleshooters are built into the Control Panel on Windows 10 and 8, so practically all Windows users can take advantage of them. On Windows 10’s Creators Update most troubleshooters are now available through the Settings app. Troubleshoot Windows Problems
- 5. As of the Creators Update, the following troubleshooters are available: Blue Screen, Bluetooth, Hardware and Devices, HomeGroup, Incoming Connections, Internet Connections, Keyboard, Network Adapter, Printer, Playing Audio, Power, Program Compatibility Troubleshooter, Recording Audio, Search and Indexing, Shared Folders, Speech, Video Playback, Windows Store Apps, and Windows Update.
- 6. Common Windows Errors • If computer is running slow, what steps can do to fix it? • Windows freezes or stops responding frequently. • What should do when a computer freezes or locks up? • Why does Windows restart without warning? • How to fix Windows blue screen errors. • How to fix missing Microsoft Windows .dll files. • Why do Windows programs stop responding? • How to regain computer hard drive space. • How to erase hard drive and start over.
- 7. • How to fix problems in Windows after installing new software. • How to fix a fatal exception error. • How to fix illegal operations on a computer. • How to fix a general protection fault. • How to fix an invalid page fault. • What to do if Windows computer starts slow. • How to fix a "not a valid Win32 application" error. • How to fix a divide or divide by zero error. • How to fix Windows runtime errors. • Issues relating to msgsrv32.
- 8. If computer is running slow, what steps can do to fix it? • Reboot • If your computer has not been rebooted recently, make sure to reboot it before following any of the steps below. Rebooting the computer can fix many problems and is an easy first step. • Background programs • One of the most common reasons for a slow computer is programs running in the background. Remove or disable any TSR (terminate-and-stay-resident) and startup programs that automatically start each time the computer boots. • Delete temp files • As a computer runs programs, temporary files are stored on the hard drive. Deleting these temp files help improve computer performance.
- 9. • Free hard drive space • Verify that there is at least 200-500MB of free hard drive space. This available space allows the computer to have room for the swap file to increase in size and give room for temporary files. • Scan for viruses • If your computer is infected with one or more viruses, it may run more slowly. If your computer doesn't have an antivirus program installed, run Trend Micro's free Housecall online utility to scan and remove viruses on your computer. We also recommend you install an antivirus program for active protection against viruses. • Disable browser plug-ins • If your computer runs especially slow when you're using your web browser, considering disabling any browser plug-ins, add-ons, or extensions.
- 10. • Update the operating system • To update a computer running Microsoft Windows, run Windows Update. • To update a macOS computer, run Software Update. To upgrade the operating system, use the App Store. • Update your drivers • Make sure you have the latest drivers for your computer hardware, especially the latest video drivers. Having out-of-date drivers can cause an assortment of issues, including slow performance. • Reboot the computer again • After making any of the changes above, reboot your machine.
- 11. What are the Layman Checks for computer maintenance? • Without systematic approach, some problems can be quickly resolved by adopting few shortcuts. These are known as layman checks. The layman check can be applied even by not technical person. • The following list provides some important layman checks : • 1. Is the Main AC power is on? • 2. Does the SMPS switch is on? • 3. Is SMPS fan work? • 4. Is SMPS connector properly connected on motherboard? • 5. Is AC power plug connected? • 6. Is CMOS setup parameters correct? • 7. Is monitor contrast control in maximum? • 8. Is monitor brightness control in maximum?
- 12. • 9. Is monitor power switch on? • 10. Is monitor cable to Display adapter connected? • 11. Is monitor getting enough power? • 12. Is the Hard disk drive connected? • 13. Is Hard disk drive cable connected? • 14. Is the device switch setting in the Hard disk drive match the requirement? • 15. Does the LED on floppy drive A glow? • 16. Is the keyboard connected? • 17. Is the keyboard switch in the right position? • 18. Are there speaker beeps? • 19. Is the speaker click heard? • 20. Is the printer power on?