Types of information system.

Types of information system.

• 1.
  Types of InformationSystem
• 2.
  Order Fulfillment Process
• 3.
  How Information Technologyenhances Business Processes Increasing the efficiency of existing processes Enabling entirely new processes that are capable of transforming the business
• 4.
  Types of InformationSystems
• 5.
  Systems from aFunctional Perspective Sales and Marketing Systems Manufacturing and Production Systems Finance and Accounting Systems Human Resources System
• 6.
  Systems from aConstituency Perspective Transaction Processing System MIS and Decision Support System Executive Support System
• 7.
  Interrelationships among Systems
• 8.
  Enterprise Application Architecture Enterprisesystems SCM CRM KMS Intranet and Extranet
• 9.
  ERP ERP collects thedata from various key business processes It speed communication of information throughout the company, making it easier for business to coordinate their daily operations
• 10.
  How IS FacilitateSCM Decide when and what to produce, Store and move Rapidly communicate orders Track the status of orders Check inventory availability Reduce transportation and warehousing costs Plan production based on actual customer demand
• 11.
  Customer Relationship Management (CRM) Manages all ways used by firms to deal with existing and potential new customers Uses information system to coordinate entire business processes of a firm
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  Provides end-to-end customercare Provides a unified view of customer across the company Consolidates customer data from multiple sources and provides analytical tools for answering questions
• 13.
  Knowledge Management Systems Creatingknowledge Discovering and codifying knowledge Distributing knowledge
• 14.
  Intranet and Extranet Intranetcan be connected to internal company transactions systems, enabling employees to take actions central to a company’s operations Extranets increases the flow of information between the firm and its suppliers and customers
• 15.
  Terms E-Business - Useof digital technology and the internet to execute the major business processes in the enterprise E-Commerce – buying and selling of goods and serves over the internet E-Government – application of the internet and networking technologies to digitally enable government and public sector agencies relationships with citizens
• 16.
  IS Function inBusiness Information Systems Department Organizing the Information Systems Function