Uchenna's CV org

Uchenna's CV org

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  UCHENNA OKPARA IZUAGBA Flat104, Al Nakheel Road, Deira, Dubai, U.A.E : 0522798570, 0509297178 : [email protected] Visa Status: Employment Visa EXECUTIVE SUMMARY Business operations and analysis experience with multiple experiences of managing small to medium sized teams in a changing business environment.Successful in overall operations in a fast paced multi-market environment, with an in-depth knowledge of sales, operations, finance, customer service and strategic management. A motivational leader with strong communication, interpersonal, analytical, organizational and problem solving skills, committed to the highest levels of ethical, professional and personal excellence. AREAS OF EXPERTISE Competitive Analysis, Progress Monitoring, Problem Solving, Strategic Management, Basic Safety, Cost Control and Planning, Communication and Interpersonal Relationship, Drafting Reports, Negotiation, and Quality Assurance. LANGUAGES: Excellent written and oral English, limited working knowledge of Arabic, French and Greek. CAREER HISTORY The Cheesecake Factory Restaurant (M.H Alshaya) Dubai, UAE July, 2014 till date The Cheesecake Factory, Inc. is a leading distributor ofcheesecakes and restaurantcompanybased in the United States. The c ompany operates 185 full-service dining restaurants. It has more than 250 menu items, which are made from scratch daily. Operations Supervisor/Designated Trainer:  Led a team of thirteen that developed and implemented a strategythat resulted to the turnaround ofthe restaurant’s tables 30% faster in 2015. This was mainly achieved by streamlining the service process and improving the customer-organizational relationship. This led to 15% increase in both sales and profit for the organization.  Worked with a team of four trainers to reduce the increasing number ofguests’ complains in the first quarter of 2015. This was achieved by training the employees extensively on how to maintain a professional and courteous attitude at all times, even when confronted with hostile and impatient guests. This helped to reduce guest complains by 95% by the last quarter of the year.  Led a team of eight to train the staff on how to work safely and how to care for the restaurant in order to keep it clean and sound atall times.This helped to reduce work hazard and also improve the ambiance of the restaurant significantly. Received an award from the Cheesecake Factory Restaurant as the best operations assistant in 2015, as a result. Kuala Lumpur International Airport (KLIA), KL, Malaysia July 2011 to August 2013 Kuala Lumpur International Airport (KLIA) is Malaysia’s main international airport and one of the major airports of South East Asia. It is the largest and busiest airport in Malaysia. In 2014, it handled 48,930,409 passengers and 753,899 tonnes of cargo. It is the world’s 20th-busiest airport by total passenger traffic, 13th-busiest airport by international passenger traffic, and 28th-busiest airport by cargo traffic. Business Analysis Officer:  Worked with a team of twelve to develop an overall change management strategy, which helped to boost the organization’s profit by 16% in 2013.This was achieved by consulting with functional unit management and personnel to identify, define and documentbusiness needs and objectives,currentoperational procedures,problems,inputand outputrequirements, and levels of systems access.  Assigned in 2012 to act as a liaison between departmental end-users, technical analysts, information technology analysts, consultants and other governmental organizations in the analysis, design, configuration, testing and maintenance of case managementsystems to ensure optimal operational performance. This helped to identify opportunities for improving business processes through information systems and non-system driver changes in 2012 and 2013.  Led a team of four to prepare proposals to develop new systems and operational changes. This was achieved by analyzing the feasibilityof, and developing requirements for,new systems and enhancements to existing systems.This also helped to ensure that the new system designed fits the needs of the users. Tesco PLC Hypermarket, London, United Kingdom March 2008 to March 2011 Tesco PLC is a British multinational grocery and general merchandise retailer headquartered in Cheshunt, Hertfordshire, England, United Kingdom. It is the third largest retailer in the world measured by profits and second -largest retailer in the world measured by revenues. It has stores in 12 countries across Asia and Europe and it is the grocery market leader in the UK. Marketing Executive:  Led a team of six to develop different product and marketing strategies that helped to increase Tesco’s market share and profitability in the UK by 11% in 2009.  Worked in 2010, within a multi-cultural team ofnine people, to research and model the profitability of the electronic products of the organization.Drove major changes on the electronic products by educating the current and potential customers on how to maximize the benefits of the products through adverts on the company Websites, Televisions and Magazines . This helped to increase the sales and profit of the electronic products and associate products. Received the managers’ special recognition award for this excellent achievement.  Worked in a team of seven in 2010 to gather market and customer feedback by conducting market surveys. This helped the companyto identify the needs ofits customers,therebyensuring thatits products and services surpass their expectations. This, in turn, helped to increase the company’s market share by 12% in 2010.
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  A.G. Ferrero &Co. LTD, Kaduna, Nigeria January 2006 to January 2008 A.G. Ferrero is a leading Building and Civil Engineering Company in Nigeria. Its technical experience, which originated in years of research and studies,enables the implementation ofthe mostadvanced construction techniques. The continued effort of the co mpany’s technical departments ensures the planning and execution of projects through innovative solutions that in most occasions have represented excellent examples of technological vanguard. Buyer:  Assigned in 2006 to a team of eight to enhance the negotiation tactics of the organization. As a result, a management program was developed to help in effectively negotiating the procurement of all the organization’s equipment and third party services, including processing and inputofcomputerized purchase orders. This led to 22% cost minimization in 2006 and 33% in 2007.  Led a team of ten to improve the organization’s management plans for stock levels and reaction to changes in demand and logistics. This helped to improve the organization’s supply chain management and stock level awareness by 98% and also resulted in a significant reduction in storage cost.  Assigned to a team of eleven to help maintain and boostthe relationship between the organization and its current and potential suppliers. This helped the company to receive its supplies at the right time and at reasonable prices, thereby increasing its customers’ satisfaction and profitability. Vinuchy LLC, Kaduna, Nigeria January 2003 to January 2008 Owner/Manager:  Consistently achieved top sales throughout the five years duration of operating a retail and wholesale BMW and Mercedes Benz Spare parts business by differentiating the business from its competitors through offering competitive prices and quality products to customers. This led to 20% increase in sales and profit, on average, throughout the duration of the business.  Financial management; developed forecast of revenue, expenditure and profit. Wrote a viable business plan for five years that led to sound business decisions and consistent profit.  Managed performance, marketing programs, sales and training of six employees. Created sustainable accountabil ity and motivation with employees through sales reward programs and cash reward.  Expansion; opened another outlet at a new and strategic location and also started selling BMW and Mercedes Benz automobiles in 2005. EDUCATIONAL QUALIFICATIONS  Msc. in Management and Economics, University Malaysia Sarawak, Sarawak, Malaysia, 2014.  BA in Business Administration (First Class), University of Hertfordshire, London, UK, 2011.  Diploma in Greek Language, Overseas International Academy, Sarawak, Malaysia, 2012.  Diploma in French Language, Overseas International Academy, Sarawak, Malaysia, 2013. EXECUTIVE DEVELOPMENT COURSES  Certificate in Organizational Analysis, Stanford University, California, United States, 2012.  Certificate in Developing Innovative Ideas for New Companies, University of Maryland (Distinction), College Park, Maryland, United States, 2013.  Certificate in Principles of Airport Operation in Health and Safety, University Malaysia Sarawak, Sarawak, Malaysia, 2013 .  Certificate in Supply Chain Management, University Malaysia Sarawak, Sarawak, Malaysia, 2014.  Certificate in French Language, Overseas International Academy, Sarawak, Malaysia, 2013. PROFESSIONAL MEMBERSHIPS  Malaysian Institute of Marketing (2011-Present)  Institute of Management Malaysia (2014-Present) INTEREST Fascinated with reading and conducting business researches,especiallythose related to strategic business management. This h as led to the Online Publication of Four different journals. Also fascinated with sports such as football; was the football captain of the University of Hertfordshire’s football team from 2010 till 2011. Passionately interested in music and have written three original songs. ACHIEVEMENTS  Received an Award as the best graduating student for “Contributing to the Academic Community” from the University of Hertfordshire, UK and INTI College Sarawak, Malaysia in the year 2011.  Presented a research in Unimas postgraduate international conference on “Social Science and Humanities” on the 10th of July 2012- Held at the faculty of Economics and Business.  Received managers’ special recognition award for an excellent achievement in Tesco Hypermarket, UK in 2010.  Received an award from the Cheesecake Factory Restaurant as one of the best host cum operations assistants in 2015.  Was a committee member of the African Student Association of University of Hertfordshire, UK and INTI College Sarawak, Malaysia.  Was the President of the Faculty of Business of University of Hertfordshire, UK and INTI College Sarawak, Malaysia.  Written and published four business and economics journals.