uContact True All in One Contact Center Software

uContact True All in One Contact Center Software

• 1.
  beautiful contact center solutions Cloud& On Premise Development Platform WebRTC Omnichannel Intelligent Routing Easy Integration We believe in making agent’s work simpler, organized and more enjoyable. We are convinced that this is the only way to achieve real customer satisfaction. We help our customers to achieve this by making our software platform a simple and flexible solution. As we know every customer is unique, we created development tools for them to be able to personalize everything. True All in One
• 2.
  Omnichannel unified inbox Traditionally,agents could only serve one customer, in one channel, and on one screen. This negatively impacted customer experience. With uContact, increase customer satisfaction by having meaningful and personalized conversations with customers through the channels they prefer. uContact enables you to provide integrated customer support through email, SMS, webchat, social networks and more. With the unified inbox your agents are able to handle interactions without changing applications or switching tabs. Features VOICE inbound, outbound & blended RECORDING multiple filters & downloads PBX desktop & mobile softphone IVR interactive voice response VOICE BROADCAST massive voice messages DIALERS preview, progressive, power & predictive SMS bulk & 1 to 1 text messages WEB CHAT live assistance with audio and video call CLICK2CALL & CALL BACK web interactions EMAIL templates, bulk and 1 to 1 SOCIAL MEDIA facebook & Twitter BOTS automate interactions REAL TIME DASHBOARDS omnichannel monitoring QUALITY MANAGEMENT quality forms and tag recordings WORKFORCE MANAGEMENT forecasting & reporting GAMIFICATION reward and motivate agents MONITORING spy, coaching & collaborating REPORTS statistical and historical voiceomnitools www.integraccs.com REINVENTING CONTACT CENTER TECHNOLOGY