Verbal Communication

Verbal Communication

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  VERBAL COMMUNICATION By: Saugata Palit
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  VERBAL COMMUNICATION We mayoften think that, having good communication skills is all about the ability to speak well….. Or All about “SPEAKING.” But Verbal Communication has another very important part…… “LISTENING”. Speaking + Listening is Verbal Communication
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  “SPEAKING” Speaking consists oftwo parts… 1) What to speak? and 2) How to speak?
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  WHAT TO SPEAK Contentdevelopment: *The first step is Brainstorming . *The next step is to choose a Presentation Format/ Storage System. *The Final step is the Presentation itself.
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  BRAINSTORMING Individual Brainstorming isthe process of you getting your ideas out on paper.  The idea is to put down all of / most of your ideas on paper.  This has two advantages. 1)It encourages the unrestricted flow of thoughts. 2)It facilitates the strategic or comparative evaluation of your ideas .ie. Once on paper, you have the opportunity of ranking your ideas in terms of importance.You may now pit your ideas against one another and choose the best ones. 
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  “Do we forgetdue to nervousness or Do we get nervous due to forgetting?” Eg. “What if you had to recite the alphabet in front of an audience?”… “would you get nervous?” … “Obviously Not!” One of the main causes of Nervousness is “Forgetting”, or rather, “The Fear of Forgetting”
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  SO, TO PREVENTFORGETTING, WE NEED … A Good Storage System or A Good Retrieval System
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  SOME STORAGE SYSTEMS Storage System 1 : Introduction, Body, Conclusion format…  Storage System 2 : What, How , Proof and Conclusion  Storage System 3 : Time Sequence (The Past, The Present and The Future)  Storage System 4: Positive , Negative and personal touch.
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  HOW TO SPEAK GUIDELINES Speed -Number of words per minute.  Clarity - If audible & free of distortion.  Pronunciation - Utterance of speech.  Familiarity - Acquaintance with words used.  Punctuation - Use of various kinds of pauses.  Fluency - Able to express easily.  Expression - Transforming of ideas into words.  Content - Meaning or substance of speech.
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  Be carefull , thereare BEARS around.. BEER!! Where?? I wana have one! “LISTENING” “We have two ears and one mouth so that we can listen twice as much as we speak.” - Epictetus , Greece
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  KINDS OF LISTENING Broadlylistening may be classified into two categories: Sympathetic Listening and Empathetic Listening.
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  SYMPATHETIC LISTENING In sympatheticlistening we care about the other person and show this concern in the way we pay close attention and express our sorrow for their ills and happiness at their joys.  In other words there is “sharing” of feelings.  E.g : On your way back from office, you slip and fall and hurt your back. When you reach home your family members “Feel” for you.They “share” your hurt feelings and maybe even shed a tear in sympathy. 
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  EMPATHETIC LISTENING    When welisten empathetically, we go beyond sympathy to seek a truer understanding of how others are feeling. This requires excellent discrimination and close attention to the nuances of emotional signals. When we are being truly empathetic, we actually acknowledge what they are feeling. In order to get others to expose these deep parts of themselves to us, we also need to demonstrate our empathy in our demeanor towards them, listening sensitively and in a way that encourages self-disclosure. E.g :On your way back from office, you slip and fall and hurt your back. You visit your doctor.Your doctor does not share your feelings.He does not reject or trifle your feelings, but on the contrary, he acknowledges your feelings totally and treats you for your injuries
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  TYPES OF VERBALCOMMUNICATION Verbal Communication Oral Communication Written Communication
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  ORAL COMMUNICATION Oral communicationimplies communication through mouth. It includes individuals conversing with each other, be it direct conversation or telephonic conversation. Speeches, presentations, discussions are all forms of oral communication.
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  MERITS & DEMERITS ADVANTAGES DISADVANTAGES ImmediateFeedback  Time Saving  Economical  Personal Touch  Secrecy  Group Communication   Poor Retention  No Records  Time Consuming  Misunderstanding  Unsuitable for Lengthy messages  Lack of Responsibility
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  FORMS OF ORALCOMMUNICATION Face to face communication  Interviews  Telephone conversations  Grapevine  Negotiations  Meetings  Lecture / speech  Presentation  Conferences / seminars / workshops 
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  WRITTEN COMMUNICATION A mediumfor communication that entails the written word. Letters, emails, and manuals are forms of written communication. Need for written of communication, the old style of communication did not have public relationship, advertising, technology and many aspects of modern day communication.
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  MERITS & DEMERITS ADVANTAGES DISADVANTAGES WideAccess  Accuracy  Lengthy Messages  Permanent Record  Legal Evidence  Fixed Responsibility  Convenience   Time Consuming  Costly  Lack of Secrecy  Rigidity  Impersonal  Delayed Feedback
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  FORMS OF WRITTENCOMMUNICATION Email (Electronic mail)  Website  Memorandums  Letters  Reports (both business and academic reports)  Notices  Minutes  Circulars  Manuals  Handbooks 