verbal & non Verbal communication 2nd sem.pptx

verbal & non Verbal communication 2nd sem.pptx

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  Verbal and non-VerbalCommunication By : Nisar Ahmad Department: L&D
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  Verbal Communication Verbal communicationis the use of spoken words to convey information, thoughts, and feelings between individuals or groups. It is a fundamental aspect of human interaction and plays a crucial role in various aspects of daily life, including personal relationships, professional settings, education, and social activities
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  Elements of verbalcommunication 1) Words and Vocabulary 2) Tone of Voice 3) Clarity 4) Listening 5) Nonverbal Cues 6) Feedback 7) Cultural Considerations
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  Speaking consists oftwo parts… 1) “What to Speak.” and 2) “How to Speak.”
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  1) What toSpeak. Content development: The first step is Brainstorming. The next step is to choose a Presentation Format/ Storage System. The Final step is the Presentation itself.
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  Brain Storming…  IndividualBrainstorming is the process of you getting your ideas out on paper.  The idea is to put down all of / most of your ideas on paper. This has two advantages. 1.It encourages the unrestricted flow of thoughts. 2. It facilitates the strategic or comparative evaluation of your ideas .i.e.. Once on paper, you have the opportunity of ranking your ideas in terms of importance and efficacy. You may now put your ideas against one another and choose the best ones.
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  Putting them alltogether… Now that we know what we are going to speak, we need to put down all our ideas in the most presentable manner. We need a Format as per which we may present these Ideas. We may call it a Presentation/Display Format or a Storage System.
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  Need for StorageSystems… Asked a question, “Do we forget due to nervousness or Do we get nervous due to forgetting?” E.g. What if you had to recite the alphabet in front of an audience?… would you get nervous? … Obviously Not!” Or…
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  Why do weget Nervous? Nervousness does not cause as much Forgetting as….. Forgetting causes Nervousness. *One of the main causes of Nervousness is “Forgetting”, or rather, “The Fear of Forgetting”. *In other words, we would not get nervous if we knew for certain that we would not forget…our lines.
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  So, to preventforgetting, we need … A Good Storage System or A Good Retrieval System…. A Good Storage System or Display Format, also makes it easy for our listeners to understand our Ideas easily. Let us check out a few of these “Filing Systems.”
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  Storage System 1 IBC…Introduction,Body, Conclusion format… 1.Introduce the Topic or what you are going to say. 2.In the Body, add a few Supporting ideas to build further. 3.End with appropriate Conclusion.
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  Storage System 2 WHPC… 1.What…Begin with the End/Conclusion…. 2.How….How do we support the Conclusion.. 3.Prove It…. Using examples/Case Studies/Statistics. 4.Conclude with… I hope I have been able to….. (use conclusion used in the beginning).
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  Storage System 3 TimeSequence… 1.Start with Reference/Relevance to The Past… 2.Continue with Reference/Relevance to The Present… 3.Project The Future (With Personal Touch).
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  Storage System 4 +ve-ve personal touch 1.Introduction with +ve (advantages/strengths). 2.Continue with –ve (disadvantages/weaknesses). 3.Give your Personal opinion based on how you’ve evaluated the +ve and –ve.
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  2) How toSpeak? Guidelines…  Speed  Clarity  Punctuation  Pronunciation  Familiarity  Fluency  Expression
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  Speed Speed….number of wordsper minute.  While Most Indians speak at 170 to 180 wpm, their foreign counterparts speak at 110 to 120 wpm.  Slowing down on rate of speech is the first step towards better speech.
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  Clarity Clarity…if audible &free of distortion.  Speech should be loud enough to carry to all the listeners.  Voice Clarity can be mastered with regular practice.
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  Pronunciation Pronunciation….  Always rememberthat English is not "phonetic". That means that we do not always say a word the same way that we spell it.  Use a Good Dictionary or work with your Trainer to Correct pronunciation.
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  Punctuation Punctuation…use of variouskinds of pauses.  Pause at Full Stops.  Pause at Commas.  Pause at Semi colons.  Pause at Interjection marks.  Pause at Question marks.
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  Familiarity Familiarity with wordsused.  Learning new words…  Using known words in new contexts…  Understanding contexts and situations before reading again..
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  Fluency Fluency…Able to expresseasily.  Developing Fluency is a matter of having all the other parameters in place.  Fluency indicates that a comfortable working ability with the language has been established.
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  Expression Expression…transforming of ideasinto words Expression of different feelings with words,word stress, tone, pitch and inflection.
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  Non-Verbal Communication NVC
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  Definition of NVC Allcommunication other than that involving words and language.  This is fine but could include everything from animal communication to films. For our purposes we will use a more restricted definition: Bodily communication, other than words and language
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  Forms 1. Different categories(or types) of NVC 2. The functions (or uses) of NVC Before we do this, we need to establish some general points about NVC and its relationship to language and culture
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  Relationship between NVC, Language& Culture  When travelling, we do not, on the whole, make the assumption that everyone will understand our first and preferred language  Most of us accept we must either learn a new language or rely entirely on verbal signals for communication  We assume we will have no difficulty in decoding non-verbal clues  We need to be aware of the enormous range and diversity of non-verbal behaviour
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  NVC, Language &Culture  Even in the secure territory of your own familiar culture, care is needed in the interpretation of non- verbal clues  Jumping to conclusions about meanings of non- verbal clues can be dangerous
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  Categorisation of NVC– Paralanguage Paralanguage consists of the non-verbal elements that accompany speech. It includes: - The way we speak (also known as prosodic features) - Volume, pitch, intonation, speed of delivery, articulation, rhythm - The sounds we make other than language - Laughter, crying, yawning, sighing, screeching, coughing - Filled pauses such as ‘Mmmm’, ‘Ahhh’, ‘Ummm’ - Unfilled pauses
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  Categorisation of NVC– Physical Appearance  Clothing, hairstyle, make-up, jewellery, tattoos, piercings, glasses, facial hair, accessories such as bags  You only have to think of the huge industries associated with the above examples to recognise the cultural significance of physical appearance
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  Categorisation of NVC– Physical Appearance  Many societies had (and some still do have) highly regulated codes of dress, often linked to rank and status  It is the body’s capacity to communicate aspects of an individual’s identity which makes us so aware of our physical appearance
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  Categorisation of NVC– Physical Appearance  Self expression in contemporary culture is also limited by requirements to wear uniforms or to observe dress codes  Not necessarily restricted to schools and public services  Many corporations and organisations expect employees to communicate a corporate rather than an individual identity
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  Further Categories ofNVC - Activity _ Body movement (kinesics) - Closeness (proxemics) - Touching - Eye movement - Smells
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  Body Movement -Kinesics  Gesture, facial expression, posture, head nodding, orientation  Emblems – gestures with specific cultural meanings attached  Illustrators reinforce words of speakers  Adapters are unconscious gestures to relieve stress or boredom  Posture is heavily laden with value judgements
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  Closeness - Proxemics Study of how we use space and distance  Includes seating arrangements, queuing and territoriality  Ideas of ‘personal space’, ‘invasion of personal space’ and ‘comfort zones’  Use of objects as ‘markers’ to indicate ownership of space
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  Proxemics
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  Touching - Haptics Physical contact such as holding, stroking, shaking hands, guiding  Linked to proxemics  Touch is very important in our early development  Many rules and taboos regulating physical contact
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  Eye Movement  Eyemovement, length and direction of gaze, changes in pupil size  We are hypersensitive to information imparted by eyes  Can be argued eyes reveal the truthfulness of what is being said
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  Smell  Humans donot have a particularly well-developed sense of smell compared with other species  Perfumes and deodorants send powerful messages, as can the natural body odours we try to suppress  A rapidly growing industry has developed around the use of smells
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  Complex Messages  Rarefor these non-verbal codes to operate in isolation from one another, or separately from language  We create and perceive messages using signs from a range of verbal and non-verbal codes  To make this even more complex, these signs and codes to not always pull in the same direction
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  Communicative Competence A competentcommunicator will: - Recognise and use different verbal and non- verbal styles as they are suited to different social situations - Recognise the relation between verbal and non-verbal elements in communication - Compensate for possible misinterpretations in communication with others
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  The Functions ofNVC  Communicating feelings, emotions and attitudes  Replacing and regulating language  Other Functions
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  Communicating Feelings, Emotions andAttitudes  NVC has a particularly important role in establishing and maintaining relationships, otherwise known as an affective function  We rely more heavily on NVC in this area of personal communication  Looks, glances, changes in orientation allow others to know what sort of relationship we want to have  We use NVC to establish a mutually acceptable level of intimacy
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  Replacing & RegulatingLanguage  The role of NVC in inflecting the meaning of a sentence can be explored by ‘performing’ the following sentence in different ways Well, I really enjoyed the party last night.
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  Replacing & RegulatingLanguage  Paralinguistic features, such as pitch, tone and emphasis  Throw in other non-verbal cues such as eyebrow lifting or illustrators such as the use of the index and first finger of both hands to indicate inverted commas around a word  Number of potential meanings rapidly increases
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  Replacing & RegulatingLanguage  Non-verbal cues also make a significant contribution of conversation management  Rules of turn taking allow us to have coherent discussions without constantly talking over the top of each other  Paralanguage, gaze, eye contact and head movement all play a part  It’s a set of rules that takes some time to grasp  Women typically have a more cooperative conversational style whereas men tend to provide less non-verbal feedback
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  Other Functions  Manyother uses to which we put our non-verbal codes including: - self expression - group membership - persuasion - indicating role