VictorResSFREC

VictorResSFREC

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  VICTOR M. RAMOSJR. 4980 Mission Street, San Francisco, CA 94112 (P) 415-640-4118 Email: [email protected] OBJECTIVE: Reliable, creative, and motivated Administrative and Operational support professional with 10 years of extensive experience providing outstanding staff service; able to relate easily to clients, staff, and colleagues. Seeking a Full time role in SF to create, develop, and facilitate corporate initiatives that will produce top and bottom line results. SUMMARY OF QUALIFICATIONS Professional with strong interpersonal skills; excellent communicator; capable of being a leader and a team player; detail and number oriented; adaptable to new directions and ideas; receptive to feedback; Great people skills; creative problem solver; vast experience in customer service; fluent bilingual speaker in Spanish. PROFESSIONAL EXPERIENCE Assistant Department Manager of Beauty and Fragrances FEB 2015-Present Nordstrom Stonestown, San Francisco, CA -Coach and develop a team of 40 to achieve selling goals and counter volume (dept +3.6% YTD) -Support the preparation and execution of in store events and promotions to achieve goals (spring +5%) -Create and maintain strong relationships with 13 vendors to support the needs of line assigned brands -Collaborate with department manager to identify opportunities to grow the business through events and promotions -Seek new talent while succession planning the development of future leaders within Nordstrom. -Provide strong “on the floor” presence to maintain great customer service internally and externally. Retail Manager , MAC Cosmetics JUNE 2013-FEB 2015 Bloomingdales SF, San Francisco, CA -Led a team of 11 employees at a $1.8 million door (+8.0% YTD FY 2014) -Met and exceeded daily, monthly, and yearly sales goals -Achieved both fall and spring Bonuses -Supported regional development and Retail Manager meetings -Plan, promote, and execute MAC corporate events (+10.5% FY 14 YTD) -Groomed and developed 3rd Key to Assistant Retail Manager (fall 2014) Retail Manager, MAC Cosmetics OCT 2012-MAY 2013 Nordstrom Horton Plaza, San Diego, CA -Led a team of 8 employees at a $1.6 million door (+2.0% YTD) -Met and exceeded daily, monthly, and yearly sales goals -Developed and groomed the Assistant Retail Manger for promotion to Retail Manager -Supported with regional development and Retail Manager meetings -Plan, promote and execute MAC corporate events (+3.4% FY 13YTD) ACHIEVEMENTS/ADDITIONAL TRAINING -Assisted in raising funds for Aids Walk SF 2006-Present -Volunteer at Project Open Hand SF 2006-Present -Best Performance in Leased Departments in Bloomingdales MAC (April 2014) -Received “people love you on Yelp” letter and sticker (OCT 2014) -MAC Retail Manager Academy (March 2014) EDUCATION San Francisco State University 1998-2003 -Associates Degree -Alpha Phi Fraternity (1998-2001)
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  VICTOR M. RAMOSJR. 4980 Mission Street, San Francisco, CA 94112 (415)-640-4118 Email: [email protected] Professional References Stefanie Fritz- Pallatroni Former Manager of Retail Operations, MAC Cosmetics SF (E)[email protected] NOTE: Former boss of 7 years Shannon Blunden Assistant Store Manager, Neiman Marcus San Francisco 150 Stockton St. San Francisco, CA 94108 (P) 415.519.3442 NOTE: Former Department Manager of Beauty &Fragrances, Nordstrom SF Melissa Fong Store Manager, Kiehl’s since 1851 Stoneridge Shopping Center, Pleasanton, CA (E) [email protected] (P) 619.813.8118 Frances Bernal Manager of Retail Operations, MAC Cosmetics San Diego (P) 760.715.5080 (E) [email protected] Personal References Jason Facer 221A Diamond St San Francisco, CA 94114 (P) 925.642.8907 (E) [email protected] Monette Esso 2166 San Diego Ave San Diego, CA 92110 (P) 858.952.8126 (W) 619.298.4441 (E) [email protected] Lidia Salazar 55 Myrtle Court Salinas, CA 93905 (P) 650.269.2566 (E) [email protected]