We Are AMEND

a-mend (v. from Latin emendare)
to put right, make better, improve
AMEND Capabilities Presentation 2

CHANGE. It's exciting. It's scary. It's necessary.

Many avoid change. We embrace it.

We leverage the energy change creates to move our clients
forward.

It isn't easy, or simple. It takes time...and courage – lots, and lots
of courage.

AND IT'S WORTH IT. The pushing and pulling. The highs and
the lows. The pains and the gains of working through your
challenges to make new discoveries. It's all worth it, because it's
in these moments that the most progress and transformation
happens.

We push our clients to achieve their best, and strive to always
be at our best.

We're not about quick wins, or moving the fastest. We're about
moving the farthest. We're about creating lasting change.
Transformation. From the inside out. Together.

99.9% of your problems are created by poor communication.
AMEND is able to align your people and bridge the communication gaps
in your company – from the top down and the bottom up. We help
everyone understand exactly what’s going on, what their role is, why it’s
important, and what needs to happen next.
You have an
organization
filled with
technical experts
and operational
specialists…
…we have a
team of
LEADERS who
love operations
and technical
matters.
5:30a – Plant Manager sends email alerting
team that the deadline on the largest, most
important order in company history was going
to be missed.
8:00a – Most recipients of email arrive at work,
make coffee, and prepare for their day –
taking no action on the email they all received
2.5 hours earlier.
9:00a – Our on-site leader is pulled in to the
meeting by the CEO to deal with the situation.
(Note: while this team was having its worst run
ever, the team being led by AMEND delivered
record-setting results.)
Ms. I Just  
Crunch Numbers
Mr. I Just  
Run A Machine
Mr. I Just 
Sell Things
Ms. I Just 
Manage Quality
Mr. I Just 
Train People
Ms. I Just 
Stack Pallets
M.I.A.
This is a reality we face all the time. The building is on fire  
and no one is willing to stand up and yell, “hey, the building is on fire!” 
This problem should have been caught and dealt with at least 3 weeks
earlier. THIS is the void we instantly ﬁll, and what we teach and empower
your team to do moving forward.
THE HEART OF THE MATTER

Many Problems. One Solution.
What can AMEND do for you? It depends on where you are and how far you want to
go. Our highly skilled and experienced team stands at the ready. Here’s some of our
favorite challenges to work on:
Suffering from Growing Pains?
Lucky for you, we have your prescription for success. We can help you work through
the chaos growth creates by teaching your people the new skills they need to be
successful, defining new processes for managing your growth, and leveraging metrics
to be ready for what’s coming next.
Plunging Profits?
This one’s tricky because there are many reasons for plunging profits. Find one, and
you’ll likely find many more. We help you find as many as profit pitfalls as possible,
and then we help you fix them – immediately – so you’ll never be afraid of another
P&L again.
Struggling with ‘Stuckinbetween’ Syndrome?
When you’re too big to run with just a plant manager, and you’re not big enough to
run with a full time Chief Operating Officer (COO), you’re ‘stuckinbetween.’ Our on
demand executive services give you access to highly skilled leaders who can instantly
jump in and partner with you to achieve the results you want – at a fraction of the cost
of hiring a full time COO – all with ZERO hassles.
Tackling Tough Transitions?
Change is never easy, and it’s never without its challenges. We partner with you to
work through all the trouble transitions can bring – helping to make them as smooth
as possible. We help you clearly communicate critical next steps, set new visions,
align strategies and actions,and optimize resources. Transitions are tough, we make
them less tough.

I AM NOT MORE GIFTED
THAN ANYONE ELSE.
I AM JUST MORE CURIOUS
THAN THE AVERAGE PERSON
AND I WILL NOT GIVE UP A
PROBLEM UNTIL I HAVE FOUND
THE PROPER SOLUTION.
-ALBERT EINSTEIN

How We Achieve Results.
We are endlessly curious, and our formula for success is straightforward and proven –
fueling our client’s success for more than 10 years.
“Profit is what happens when you do everything else right.”
Yvon Chouinard (Source: TIME: Reaching the Top by Doing the Right Thing)
Businesses that focus on profit end up in the hole.
Businesses that focus on doing the right things in the right ways end up in the top
10%.
We focus on getting it right in the three areas that have the biggest impact on your
business results.
PEOPLE. PROCESS. METRICS.
Get these right and you’ll achieve your goals. Miss them and no level of superior
leadership or super-human effort will right your ship.

People. The the foundation of your success. Motivated and engaged team
members burn through even the toughest projects, reach their goals and help
accelerate your success. The wrong people deliver the opposite. We work
with you to ensure you have the right people in the right places with the right
skills.
Processes. The best people running broken processes deliver mediocre
results. You need the best people running the best processes to achieve
superior results every time. We work with you to map your current processes,
identify opportunities, and close the gaps between where you are today and
your best performance.
Metrics. Leadership is impossible without key metrics to guide feedback and
fuel continual improvement. We help you identify the best metrics to monitor
so you can predict success instead of simply hoping for it.
People + Processes + Metrics = Lasting Transformation. This is our simple formula
for delivering lasting transformations. If you’re ready to realize different results, we’re
ready to work with you to change the lives of your people and transform your
business.

Centers of Excellence
Our training improves 
skills and decision 
making with tools like:
Integrated Lean/Six Sigma
Kaizen 5s
Servant Leadership
Systems Thinking
Increasing Self Awareness
DISC
Situational Leadership
Maximizing Interactions
TQM
8 Wastes
Our business  
improvement consulting 
achieves results by:
Our analytics and
technology solutions 
turn info and data into
wisdom and action:
Inventory Management
and Control
ERP Module 
Replication
Database Mapping 
and Creation
Sales
Forecasting
WorK Order Flow
Management
Scheduling
Optimization
Big Data Processing 
and Analysis
Integrating Standard Tools
and Processes
Filling Missing
Leadership Roles –
COO, VP of Operations,
Plant Manager, Site
Manager…
Value Chain 
Analysis
Providing Team and
Individual Coaching
Driving 
Turnarounds
Leading Change
Management
Strategy 
Consulting
Process/Industrial
Engineering
ANALYTICS
CONSULTING
TRAININGWe use hundreds of different tools and approaches to create customized
solutions for our clients. Every client is different. Every challenge is
different. The path to success is different. The methods and tools are the
same.

WE WORK WITH PASSIONATE LEADERS TO
DRIVE MEANINGFUL, LASTING CHANGE.
We are doing exactly what we want to be doing.
We all left jobs or walked away from opportunities with
big companies, or big consulting firms, because we want
to be right here – getting our hands dirty – making a real
difference every day.
Our skills and experience are different. Our hearts are
the same.
We’re all in. All the time. All for you.

The proof…
We’ve partnered with a lot of outstanding
organizations on some challenging projects.
Here are a few we’re particularly proud of.

[2015] Interim COO/Plant Manager/Team Leader
In a single quarter, our customized lean solutions and in-
plant leadership added $1,000,000 to the bottom line.  
A million net extra dollars…need we say more?
Steel Mfg

[2010] Consulting and Training Services to Drive
Culture Change, Leadership Transformation, Increased
Sales, and Optimized Operations
Transformation from the bottom to the top, and now, this
Hollywood Casino location is no longer gambling with
their food and beverage sales and profits. Our results, by
the numbers:
– 14% increase in gross sales
– 10% decrease in cost of goods sold
– 66%reduction in annual employee turnover  
(saving millions)
– Cut drink service times in half
– Improved location’s customer satisfaction scores  
from 11th out of 14 locations to 3rd.
Hollywood Casino

[2015] Consulting and Analytics Services to Drive
Signiﬁcant Lead Time Reductions, Better Scheduling
and Capacity Planning, and Change Notice Streamlining
Our consulting and analytics team helped leadership see
the challenges and the solutions. Working together, we
improved their overall performance so they can handle
10x the amount of current quote work, reduced the
headcount required to meet all goals, and removed the
change notice bottleneck from the engineering
department.
“AMEND was able to develop a process and scheduling tool
that models actual capacity in real-time to accurately predict
and solve bottlenecks, improve labor utilization, decrease
overtime, AND improve deliveries and information access.”
Mike Schmitt
President
Metalworking Group

[2015] Consulting, Training and Analytics Services to
Drive Increased Capacity, Lead Time Reduction, and
Responsiveness of Management
We used more than a dozen tools like 5s, end-to-end
flexible operations, and value stream mapping to reduce
lead times by 60%. We installed metrics and taught skills
so Silfex’s front-line leaders have the confidence to make
decisions, in real-time, going forward – keeping them on
top of their business’s changing needs.
“AMEND was able to become an extension of our leadership
team, handing off the tools to allow my team continued
success.”
Mike Snell
General Manager
Silfex

[2014] Consulting Services to Drive Efﬁciency, Process
Optimization, and Standardization.
We increased machine efficiencies by 25% by
standardizing operating procedures. We achieved process
optimization by removing complications and duplication,
saving them thousands more.
“What they do is backed up by who they are. Their objective is
to truly serve their client. Achieving positive business change
that addresses the needs of people is at the core of what
AMEND does.”
Preston Bowles
COO
ILS

Western States
[2015] Consulting Services to Decrease Longer and
Longer Rebuild Times Which Were Costing Their
Customers More And More.
We reduced rebuild times from 65-68 days to 3-4 days –
(that’s a more than 2,000% improvement). Western States
and their customers were amazed.
“When a machine goes down for our customers, they are down.
We were dealing with longer and longer rebuild times, and this
was very expensive for us and our customers. One week working
with AMEND and we were able to produce a fantastic outcome.
We had great participation and the end result was miraculous for
us. We did not expect these kinds of results.”
Scott Kunkel
Operations Manager

[2014] Consulting, Coaching, and Training Services to
Strengthen Leadership Team and Drive Process
Improvement.
We optimized. Wasted work hours down 25%. Throughput
up 20%. Plant efficiency up 10%.
We built. We led the hiring and training process for 21 new
employees including the VP of Operations.
“AMEND delivered a wonderful success in a really short period
of time. A cost reduction of 25% and double-digit efficiency
improvements. That type of change simply wouldn’t have
happened without AMEND.”
Jeff Hock
President
Brighton Tru-Edge

We could write thousands of case studies and still not have ONE that
exactly matches your unique situation.
In fact, nothing will match your unique situation until we write YOUR
success story. And when we do, you will be in good company...

IF YOU WANT
SOMETHING YOU VE
NEVER HAD,
YOU VE GOT TO DO
SOMETHING YOU VE
NEVER DONE.

Questions?
Comments?
READY TO GET STARTED?
Contact Us Today…
Craig Todd | 513.600.7657
todd@amendllc.com
David Velie | 513.600.7656
velie@amendllc.com
AMEND Consulting
2831 Stanton Ave | Cincinnati OH 45206
www.amendllc.com

We Are AMEND

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