Web 2.0: towards collaborative intelligence in the enterprise di Lee Bryant

Web 2.0 tools like blogs, wikis, and newsfeeds are becoming enterprise-ready and can enable better collaboration, awareness, participation and decision making within organizations. These social tools are networked rather than centralized and use collective intelligence through interactions within communities. A case study of a law firm found that a blended social software solution improved knowledge sharing, reduced administration, and increased communication across various internal groups.