Adult Learners: A Key Piece of the
Completion Puzzle
Patrick Lane
Western Interstate Commission for Higher Education (WICHE)
November 1, 2013
What is WICHE?

Promotes
access and
excellence in
higher
education for
all citizens of
the West
So…what is it, exactly, that you do?
The Adult College Completion Network
Overarching goal: Share promising policies
and practices among all stakeholders to
increase degree and certificate completion by
adults with prior college credit
The Adult College Completion Network
Nationwide collaborative learning network
Partnering with:
State higher ed agencies
Metropolitan-based projects
Workforce-focused organizations
Economic development organizations
Institutions
Non-profits
“Etc.”

Funded by Lumina Foundation
www.adultcollegecompletion.org
The ACC Network assumption
We can’t reach our ambitious attainment
goals through improvements in the traditional
education pipeline alone.
Why educational attainment matters
Workforce needs
Economic competitiveness
Individual income gains
Civic improvements (crime, civic participation, health care
costs)
Estimated 2020 degree/certificate shortfall: 5 million
(Source: Georgetown Center on Education and the Workforce, 2012)
Why can’t we get there by fixing the traditional
pipeline?
“Graying” of our workforce
Relatively high educational attainment of the generation approaching retirement
An increasingly knowledge-based economy
No projected growth in high school graduates

If states all improved their “traditional pipelines” to the average of the top 3
performing states, we’d still fall short of our 2018 workforce needs by 3 million
workers with postsecondary education.

(Sources: NCHEMS, Georgetown CEW, WICHE)
ADULTS WITH SIGNIFICANT
COLLEGE CREDIT
“Near completers,” “stopouts,” “ready adults,” etc.

“Significant college credit” but no degree
Specific definition depends on city, state,
institution, organization, etc.
“Low hanging fruit”
What do we know about near completers?
Census data limited to “some college, no degree” category
Not “first time, full time” students
Institutions and state systems may not track near completers
separately from adult students

In short, data are limited.
Background Demographics: National
Longitudinal Survey of Youth
Variables

HS
Diploma

Assoc.
Deg

Bach Deg.

Above
Bach.

Near
Comp.

Income (2010)

$41,324

$48,560

$77,395

$103,416

$49,902

Library card
(1979)

68.6%

73.4%

83.3%

86.2%

77.9%

Mother’s Educ.

10.6

10.7

12.5

13.1

11.7

Father’s Educ.

10.6

10.9

12.9

13.3

11.8

Source: WICHE Analysis of National Longitudinal Survey of Youth, 1979
Near completers: Background demographics
Variables
Poverty line
(1979)
ASVAB Score

HS
Diploma

Assoc.
Deg

Bach Deg.

Above
Bach.

Near
Comp.

23.3%

20.3%

10.9%

11.2%

18.5%

36.1

44.8

63.8

70.5

48.9

Source: WICHE Analysis of National Longitudinal Survey of Youth, 1979
What conclusions can we draw from this?
First the caveats: One data source, preliminary
analysis, etc.
Near completers are as expected on most
college access/success predictor variables
Depending on the year, near completers (as
defined!) are 6%-10% of the sample
WHAT ROLE CAN CITIES PLAY IN
ADULT DEGREE AND CERTIFICATE
COMPLETION EFFORTS?
Credential completion: That was then…

Institutions of
Higher Ed

State Higher Ed
Agencies

Improved policies
and practices

Improved policies
and practices

Increased degree
completion
…this is now

Institutions of
Higher Ed
Local
employers
National
employers

Workforce
Agencies

State Higher
Ed Agencies

Economic
Development
Agencies

Increased credential
completion

Business
organizations

Education
providers

Community
Organizations

Local
Government
Chambers of
Commerce
National
Organizations
Connections with cities

Institutions of
Higher Ed
Local
employers
National
employers

Workforce
Agencies

State Higher
Ed Agencies

Economic
Development
Agencies

Increased credential
completion

Business
organizations

Education
providers

Community
Organizations

Local
Government
Chambers of
Commerce
National
Organizations
What do we know about collaborative efforts?
Collective Impact: The hot topic
The commitment of key stakeholders from different
sectors to a common agenda for solving a specific
social problem.

Source: Stanford Social Innovation Review, 2011
Why do some collective efforts succeed, and
others fail?
Factors associated with success:
Common agenda & metrics
Continuous communication
Backbone support organizations
Establishing “professional” trust and cooperation
Joint planning
Interacting with the target population
(Sources: Stanford Social Innovation Review, 2011; Turrini, et al., 2010)
Some commonalities, in the form of questions?
Who is leading the initiative?
What is the goal?
Why are we pursuing this?
How will we reach this goal?
How and when do partners meet and
communicate?
How will we know if we are successful?
WHAT’S WORKING – MARKETING
AND OUTREACH
Outreach approaches
Adult students are a diverse bunch…no one
size fits all approach.
Data mining and direct targeting
Publicity-based campaigns
Formal advertising campaigns
Outreach approaches: Messages that resonate
Intrinsic:
Others are in the same situation
You can find a school that’s the right fit for you
You can finish what you started / You’ve started, it’s time to finish
Schools empathize with the sacrifices of returning
Schools care about returning students

Extrinsic:
There are personal financial and economic benefits to returning to complete a
postsecondary degree
“The more you learn, the more you earn”
Your degree may be closer than it appears
College might be more affordable than you think
(Sources: Texas Higher Education Coordinating Board, University System of Georgia, Minnesota
State Colleges and Universities)
Marketing examples—Georgia Billboard
Marketing examples—Georgia Billboard
Marketing examples—West Virginia
Communicating externally: Market research (cont’d)

EXAMPLES:
Minnesota, West Virginia, Georgia
PSAs, billboards, radio spots, etc.
www.adultcollegecompletion.org/mktingCommunications

Challenge: Evaluating effectiveness
Building stakeholder support
Another form of outreach and marketing
Decision-makers aren’t always data-driven
Communicate with data and stories about
constituents, employees, students, etc.
ENGAGING HIGHER ED
Key policies and practices
Prior learning assessment
Competency-based learning
Lowering the cost of credentials
Collaboration between workforce and higher ed
Effective and relevant adult advising
Etc., etc., etc.
ENGAGING EMPLOYERS
Employer partnerships: Promising strategies
What support can businesses provide throughout the
path to completion?

$

Identify interested potential students
Conduct outreach, marketing through HR departments
Provide classroom space
Allow flexible work schedules
Include education goals in employee reviews
Reward completers with increased responsibility and
promotions
Evaluate company training through ACE CREDIT program
Provide tuition assistance
Return on investment
Tuition assistance
Tax-free
Lowers recruitment costs
Increases retention
Verizon: Estimates $25 million savings through
LearningLink
“Assistance” > “Reimbursement”
14% usage rate vs. 5%

Sources: Corporate Voices for Working Families, CAEL, Chief Learning
Officer
Examples of employer partnerships
Maine Employers Initiative
http://www.mdf.org/mei_overview.php

WorkforceChicago:
http://www.workforcechicago.org/Exemplary-Practices.html

Greater Louisville Degrees at Work
http://www.greaterlouisville.com/degreesatwork
A final word: Evaluation
A better final word: “Knowing what works”
Difficult, expensive, and sometimes
inconclusive
But better than investing in failure
Knowing what works

Adult Enrollment

Project X in City Y

Project starts

Yr. 1

Yr. 2

Yr. 3

Yr. 4

Yr. 5
Knowing what works

Adult Enrollment

Project X in City Y
Data from City Z

Project starts

No project

Yr. 1

Yr. 2

Yr. 3

Yr. 4

Yr. 5
Adult Enrollment

But in collaborative networks…

Project starts

Project X in City Y
Data from City Z
Data from City A

Project starts

Project starts

Yr. 1

Yr. 2

Yr. 3

Yr. 4

Yr. 5
The final final word
Comparison is crucial, not for competition, but
for knowing what works
Sustainability
Investing in successful programs
Networks with projects starting at different times
are naturally set up for comparisons
Resources & contact info
Going the Distance in Adult College Completion:
Lessons from the Non-traditional No More Project
www.wiche.edu
WICHE’s Adult College Completion Network
www.adultcollegecompletion.org
CONTACT INFO:

Patrick Lane
303-541-0266
plane@wiche.edu

Webinar: Adult Learners: A Key Piece of the College Completion Puzzle

  • 1.
    Adult Learners: AKey Piece of the Completion Puzzle Patrick Lane Western Interstate Commission for Higher Education (WICHE) November 1, 2013
  • 2.
    What is WICHE? Promotes accessand excellence in higher education for all citizens of the West
  • 3.
    So…what is it,exactly, that you do? The Adult College Completion Network Overarching goal: Share promising policies and practices among all stakeholders to increase degree and certificate completion by adults with prior college credit
  • 4.
    The Adult CollegeCompletion Network Nationwide collaborative learning network Partnering with: State higher ed agencies Metropolitan-based projects Workforce-focused organizations Economic development organizations Institutions Non-profits “Etc.” Funded by Lumina Foundation www.adultcollegecompletion.org
  • 5.
    The ACC Networkassumption We can’t reach our ambitious attainment goals through improvements in the traditional education pipeline alone.
  • 6.
    Why educational attainmentmatters Workforce needs Economic competitiveness Individual income gains Civic improvements (crime, civic participation, health care costs) Estimated 2020 degree/certificate shortfall: 5 million (Source: Georgetown Center on Education and the Workforce, 2012)
  • 7.
    Why can’t weget there by fixing the traditional pipeline? “Graying” of our workforce Relatively high educational attainment of the generation approaching retirement An increasingly knowledge-based economy No projected growth in high school graduates If states all improved their “traditional pipelines” to the average of the top 3 performing states, we’d still fall short of our 2018 workforce needs by 3 million workers with postsecondary education. (Sources: NCHEMS, Georgetown CEW, WICHE)
  • 8.
  • 9.
    “Near completers,” “stopouts,”“ready adults,” etc. “Significant college credit” but no degree Specific definition depends on city, state, institution, organization, etc. “Low hanging fruit”
  • 10.
    What do weknow about near completers? Census data limited to “some college, no degree” category Not “first time, full time” students Institutions and state systems may not track near completers separately from adult students In short, data are limited.
  • 11.
    Background Demographics: National LongitudinalSurvey of Youth Variables HS Diploma Assoc. Deg Bach Deg. Above Bach. Near Comp. Income (2010) $41,324 $48,560 $77,395 $103,416 $49,902 Library card (1979) 68.6% 73.4% 83.3% 86.2% 77.9% Mother’s Educ. 10.6 10.7 12.5 13.1 11.7 Father’s Educ. 10.6 10.9 12.9 13.3 11.8 Source: WICHE Analysis of National Longitudinal Survey of Youth, 1979
  • 12.
    Near completers: Backgrounddemographics Variables Poverty line (1979) ASVAB Score HS Diploma Assoc. Deg Bach Deg. Above Bach. Near Comp. 23.3% 20.3% 10.9% 11.2% 18.5% 36.1 44.8 63.8 70.5 48.9 Source: WICHE Analysis of National Longitudinal Survey of Youth, 1979
  • 13.
    What conclusions canwe draw from this? First the caveats: One data source, preliminary analysis, etc. Near completers are as expected on most college access/success predictor variables Depending on the year, near completers (as defined!) are 6%-10% of the sample
  • 14.
    WHAT ROLE CANCITIES PLAY IN ADULT DEGREE AND CERTIFICATE COMPLETION EFFORTS?
  • 15.
    Credential completion: Thatwas then… Institutions of Higher Ed State Higher Ed Agencies Improved policies and practices Improved policies and practices Increased degree completion
  • 16.
    …this is now Institutionsof Higher Ed Local employers National employers Workforce Agencies State Higher Ed Agencies Economic Development Agencies Increased credential completion Business organizations Education providers Community Organizations Local Government Chambers of Commerce National Organizations
  • 17.
    Connections with cities Institutionsof Higher Ed Local employers National employers Workforce Agencies State Higher Ed Agencies Economic Development Agencies Increased credential completion Business organizations Education providers Community Organizations Local Government Chambers of Commerce National Organizations
  • 18.
    What do weknow about collaborative efforts? Collective Impact: The hot topic The commitment of key stakeholders from different sectors to a common agenda for solving a specific social problem. Source: Stanford Social Innovation Review, 2011
  • 19.
    Why do somecollective efforts succeed, and others fail? Factors associated with success: Common agenda & metrics Continuous communication Backbone support organizations Establishing “professional” trust and cooperation Joint planning Interacting with the target population (Sources: Stanford Social Innovation Review, 2011; Turrini, et al., 2010)
  • 20.
    Some commonalities, inthe form of questions? Who is leading the initiative? What is the goal? Why are we pursuing this? How will we reach this goal? How and when do partners meet and communicate? How will we know if we are successful?
  • 21.
    WHAT’S WORKING –MARKETING AND OUTREACH
  • 22.
    Outreach approaches Adult studentsare a diverse bunch…no one size fits all approach. Data mining and direct targeting Publicity-based campaigns Formal advertising campaigns
  • 23.
    Outreach approaches: Messagesthat resonate Intrinsic: Others are in the same situation You can find a school that’s the right fit for you You can finish what you started / You’ve started, it’s time to finish Schools empathize with the sacrifices of returning Schools care about returning students Extrinsic: There are personal financial and economic benefits to returning to complete a postsecondary degree “The more you learn, the more you earn” Your degree may be closer than it appears College might be more affordable than you think (Sources: Texas Higher Education Coordinating Board, University System of Georgia, Minnesota State Colleges and Universities)
  • 24.
  • 25.
  • 26.
  • 27.
    Communicating externally: Marketresearch (cont’d) EXAMPLES: Minnesota, West Virginia, Georgia PSAs, billboards, radio spots, etc. www.adultcollegecompletion.org/mktingCommunications Challenge: Evaluating effectiveness
  • 28.
    Building stakeholder support Anotherform of outreach and marketing Decision-makers aren’t always data-driven Communicate with data and stories about constituents, employees, students, etc.
  • 29.
  • 30.
    Key policies andpractices Prior learning assessment Competency-based learning Lowering the cost of credentials Collaboration between workforce and higher ed Effective and relevant adult advising Etc., etc., etc.
  • 31.
  • 32.
    Employer partnerships: Promisingstrategies What support can businesses provide throughout the path to completion? $ Identify interested potential students Conduct outreach, marketing through HR departments Provide classroom space Allow flexible work schedules Include education goals in employee reviews Reward completers with increased responsibility and promotions Evaluate company training through ACE CREDIT program Provide tuition assistance
  • 33.
    Return on investment Tuitionassistance Tax-free Lowers recruitment costs Increases retention Verizon: Estimates $25 million savings through LearningLink “Assistance” > “Reimbursement” 14% usage rate vs. 5% Sources: Corporate Voices for Working Families, CAEL, Chief Learning Officer
  • 34.
    Examples of employerpartnerships Maine Employers Initiative http://www.mdf.org/mei_overview.php WorkforceChicago: http://www.workforcechicago.org/Exemplary-Practices.html Greater Louisville Degrees at Work http://www.greaterlouisville.com/degreesatwork
  • 35.
    A final word:Evaluation A better final word: “Knowing what works” Difficult, expensive, and sometimes inconclusive But better than investing in failure
  • 36.
    Knowing what works AdultEnrollment Project X in City Y Project starts Yr. 1 Yr. 2 Yr. 3 Yr. 4 Yr. 5
  • 37.
    Knowing what works AdultEnrollment Project X in City Y Data from City Z Project starts No project Yr. 1 Yr. 2 Yr. 3 Yr. 4 Yr. 5
  • 38.
    Adult Enrollment But incollaborative networks… Project starts Project X in City Y Data from City Z Data from City A Project starts Project starts Yr. 1 Yr. 2 Yr. 3 Yr. 4 Yr. 5
  • 39.
    The final finalword Comparison is crucial, not for competition, but for knowing what works Sustainability Investing in successful programs Networks with projects starting at different times are naturally set up for comparisons
  • 40.
    Resources & contactinfo Going the Distance in Adult College Completion: Lessons from the Non-traditional No More Project www.wiche.edu WICHE’s Adult College Completion Network www.adultcollegecompletion.org CONTACT INFO: Patrick Lane 303-541-0266 [email protected]

Editor's Notes

  • #14 Explain that the data are for background, but that the size of the population suggests it is a key strategy for reaching attainment goals. Transition to the broader discussion with the idea that while collaborative arrangements benefit adults with some college credit, they’re beneficial to all adult learners.
  • #35 Some institutions use their ready adults as volunteers to help identify those students…Doesn’t have to be expensiveSouth Dakota has already done a lot of this….