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Welcome to TechSoup New Member Orientation 8.13.25.pdf
In this webinar, you will learn how your organization can access TechSoup's wide variety of product discount and donation programs. From hardware to software, we'll give you a tour of the tools available to help your nonprofit with productivity, collaboration, financial management, donor tracking, security, and more.
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Welcome to TechSoup New Member Orientation 8.13.25.pdf
- 1. Welcome to TechSoup NewMember Orientation And Q&A 8.13.2025
- 2. Copyright ©2023 TechSoupGlobal. All Rights Reserved. 2 Closed captioning is available. Turn on with the CC button located in your Zoom menu. This session will be recorded How to Participate
- 3. 3 © TechSoupGlobal. All Rights Reserved. TechSoup Panelists Aretha Simons Webinar Producer TechSoup Nick Fynn Head, Global Growth Marketing TechSoup Ja 'Rod Morris Senior Director, Customer Success TechSoup Amari MaGaha Client Services Specialist TechSoup
- 4. What is TechSoup? A501c3 nonprofit organization with more than 400,000 nonprofit members. We support other nonprofits working with technology to build an equitable planet. We host the world’s best known catalog of tech product offers just for nonprofits from major brands like Microsoft, Dell, Intuit, Adobe and many more. We offer add-on technology services to help nonprofits manage their tech stack. We create courses, webinars, and training for nonprofit staff. We create grant-based programming around issues like digital resilience, online disinformation, and cyber-security.
- 5. Step One -Join TechSoup by creating an account and submitting your tax documentation. Step Two - Choose Your TechSoup Membership level: DIY, Boost or Quad. Step Three - Once TechSoup has validated your nonprofit (usually within two days) you can begin using the catalog of offers, services, and resources for nonprofits. How does it work?
- 6. How Does MyNonprofit Join TechSoup?
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- 8. 8 Copyright ©TechSoup Global. All Rights Reserved. No cost to join $99 per org/year $200 per org/year Org Type Orgs that can manage with very few technology needs and without advice. Orgs interested in limited higher-value discounts on technology, access to some courses, and seeking guidance on making technology decisions. Orgs wanting the full scope of TechSoup’s expertise, service and live human interaction, including our dedicated nonprofit-only peer-to-peer space. Benefits Access to the TechSoup catalog Access to grant-funded content Access to special additional discounts on offers for nonprofits via the TechSoup catalog negotiated for Boost members Access to grant-funded content 50% off all 100 and 200 level courses Access to special additional discounts on offers for nonprofits via the TechSoup catalog negotiated for Boost members Access to grant-funded content Access to all 100 and 200 level TS courses for free Additional TechSoup support to manage your tech stack Quad member only events to learn from experts Exclusive content specifically designed for Quad members Online peer-to-peer community for conversations with nonprofits just like you! DIY BOOST QUAD Membership Levels Map to Your Needs
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- 10. 10 © TechSoupGlobal. All Rights Reserved.
- 11. 11 © TechSoupGlobal. All Rights Reserved.
- 12. 12 © TechSoupGlobal. All Rights Reserved.
- 13. 13 © TechSoupGlobal. All Rights Reserved. Hardware
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- 15. TechSoup Services Managed IT HelpDesk Microsoft 365 Websites, Digital Marketing & AI Quickbooks Migration Live Site
- 16. Ja' Rod Morris SeniorDirector, Customer Success TechSoup Customer Success
- 17. 17 Copyright ©TechSoup Global. All Rights Reserved. How does working with the Customer Success Team benefit my organization? ● Connect to a team with a combined 20 years of experience helping nonprofits ● Learn more about the products and services available to nonprofits through strategic advisory engagements ● Work with certified technology professionals in assessing your technology stack ● Gain valuable insights into the latest practices and principles in the nonprofit space ● Discuss RFP’s review of scopes of work and develop basic strategies surrounding fundraising
- 18. 18 © TechSoupGlobal. All Rights Reserved. Customer Service ● TechSoup account management ● Eligibility questions ● Navigating resources and requesting products on TechSoup.org Customer Success ● In-depth product and services questions ● Product and services recommendations ● TechSoup Membership What Can TechSoup Do For You? Services & Solutions ● IT Support ● Download & installation support ● Data migration ● Systems management
- 19. Amari McGaha Client ServicesSpecialist TechSoup Customer Service
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- 22. Search for ananswer using our Search feature. Pick one of the support topics, General Support, Product Support, and Microsoft Support, to see all related support articles. Check out the Promoted articles to review our most popular articles Using TechSoup Support
- 23. 23 © TechSoupGlobal. All Rights Reserved. Customer Service ● TechSoup account management ● Eligibility questions ● Navigating resources and requesting products on TechSoup.org Customer Success ● In-depth product and services questions ● Product and services recommendations ● TechSoup Membership What Can TechSoup Do For You? Services & Solutions ● IT Support ● Download & installation support ● Data migration ● Systems management
- 24. 24 © TechSoupGlobal. All Rights Reserved. How do I contact TechSoup Customer Service? AND Unable to access TechSoup Customer Service Live Chat? How to Contact TechSoup Customer Service Our customer service team is available to be contacted Monday - Friday using our Live Chat options. Review the following TechSoup Support articles to learn how to contact TechSoup Customer Service and how to troubleshoot issues loading the Help bubble or launching the Live Chat.
- 25. 25 © TechSoupGlobal. All Rights Reserved. You will be connected with a TechSoup Customer Service representative when using our Live Chat support.
- 26. Thank You ForAttending. We will stay in the webinar until 11 PST to answer any questions you may have. Please remember to complete the post-event survey.