Welcome to TechSoup: New Member Orientation and Q & A (November 2022)

11/30/22
Welcome to TechSoup
New Member Orientation

2 © TechSoup Global. All Rights Reserved.
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TechSoup Panelists
Aretha Simons
Producer,
TechSoup Webinars
Nick Fynn
Senior Director
TechSoup
Kevin Mulhall
TechSoup Customer
Success Manager
Kelly Garrett
Associate Manager,
TechSoup Client Services

Buzzword Alert
Digital Transformation: becoming a more tech-savvy nonprofit
Civil Society: non-governmental people and organizations
Cloud Adoption: Using more modern, web-based tools

What is TechSoup?
We are a 501c3 nonprofit organization in the US, and part of a global network.
Our mission is to support nonprofits as they work with technology to help build a more
equitable planet.
We host a catalog of affordable technology products from major tech brands like
Microsoft, Dell, Intuit, Adobe and many more.
We offer services to help nonprofits choose, install, and manage software and hardware.
We create content, courses and trainings to help nonprofit staff to build their tech
skills and expertise.
Our grant-based programming strengthens global civil society.

● Microsoft 365 or Office 365 Enterprise: Cloud-based productivity suite
● Microsoft Office On-Premises: $222 with Software Assurance (three years), $118 without software assurance
● Windows Pro Full Operating System: replace your operating system with Windows 11 Pro
● Windows Operating System Upgrade: upgrade a Windows operating system to Windows 10 Pro or Enterprise.
A Catalog Where Nonprofits Can Save Money on
Major Technology Brands

Individual Memberships
● Creative Cloud: $5 admin fee + $19.99 per month or $239.88 for the first year
● Acrobat Pro DC: $5 admin fee + $12.99 per month instead of $14.99
● Adobe Express: new offer, currently $0 admin fee for nonprofits

QuickBooks Online
● QuickBooks Online Plus: $75 per year
● QuickBooks Online Advanced: $160 for the year
● Review our QuickBooks Online FAQ for important information about these products.

● Hardware catalog: New and used laptops, desktops, servers & networking, internet hotspots, headsets
● Dell, Lenovo, HP: $0 admin fee to access discounts and discounted catalogs
● JourneyEd: $10 admin fee to access discounted catalog for a large variety of technology products
● Refurbished Hardware: Refurbished laptops, desktops, tablets, etc. provided by our refurbisher partners

Services to Support Nonprofit IT Professionals
● Help Desk: service: $35 monthly or $350 annually for unlimited support on one device
● Office 365 email and data migration service
● Remote Office Standard or Pro Installation Support
● Managed IT: enterprise level systems management
● Our Digital Assessment Tool helps your nonprofit’s leadership to understand areas that need
improvement

Website and Digital Marketing Services
● Website consultation and development for nonprofits: evaluation, security, development
● Nonprofit digital marketing services to support your messaging, communications and fundraising
● Google Ad Grants service to help you get the most out of this great Google offer

Teaching and Training: TechSoup Courses
● Over 70,000 learners have accessed more than 200 TechSoup Courses in both English and Spanish
● All courses designed specifically for nonprofits
● Anyone can sign up
● Numerous courses on nonprofit tech topics like Excel, managing data, CRM, Cybersecurity, and more
● Microsoft Digital Skills Center

20 Copyright © TechSoup Global. All Rights Reserved.
Try the Nonprofit Foundational Skills Track
• You will need a free
TechSoup Courses
account to access these
courses.
• Simply click on this link
to get access to these
courses.
• https://techsoup.course.
tc/catalog/track/digital-tr
ansformation-for-nonpro
fits-foundational-skills

Kevin Mulhall
Customer Success Manager
Microsoft Cloud

Microsoft Cloud Licenses Available to Nonprofits

https://www.techsoup.org/microsoft-cloud-solutions-self-service
Live help! - Get a hold from one
of our Cloud Experts Monday -
Friday (7:00 am - 2:30 pm PST).
● Get support for FREE
● We understand nonprofits
● Sincere advice - NO sales
pitches

Free consultation for Microsoft Cloud products
● Help with registration in the Microsoft Nonprofit Portal
● Choosing the right licenses
● Recommendations for services/courses
● Implementation of your licenses
● Unlimited support for free
https://www.techsoup.org/microsoft-cloud-solutions-consultation-form

A small team dedicated to assisting customers with
● Technology Review & Planning
● Organizational Strategy
● Identifying opportunities for potential financial & volunteer support
● Triaging managed support projects & services
● Providing quotes & invoices for bulk product requests
Customer Success

Kelly Garrett
Associate Manager, Client Services
Our Client Services team is here to support you!

Client Services can assist you with:
● TechSoup account management
● Eligibility questions
● Navigating resources and
requesting products on
TechSoup.org
Client Services cannot assist you with:
● IT support
● Product support (download, installation,
etc.)
● In-depth product functionality questions
Client Services is available Monday - Friday
● Chat support from 7 am to 4 pm Pacific time
● Phone support (1-800-659-3579) from 7am to 12pm Pacific time
● Contact Us Form submissions usually receive a response within 3-5 business
days

Thank You For Attending.
Please complete the post-event survey.

Welcome to TechSoup: New Member Orientation and Q & A (November 2022)

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