Welfare Benefit Reforms
An Introduction



   Mark Henderson, Director of Housing
   Wolverhampton Homes
   March 2012
Impact upon Council Tenants

   Introduction of universal credit
   New size criteria rules where a tenant is deemed
    to be under-occupying a property
   An overall household benefit cap £500 per week
    (or £350 for single claimants)
   Payment of housing support direct to the tenant
    and not the landlord
   Proposed national administration arrangements
    for the new benefit
Housing Benefit changes and
welfare reform
 What  are the key changes?
 When do the changes take effect?
 What do we think the impact is likely
  to be?
 How can we plan?
Non-dependant
deductions – April 2012
  NON DEPENDANT DEDUCTIONS                                         23% inc     23% inc
                                          50 week rate    2010       2011        2012
  In receipt of main phase ESA(IR). Aged 25 or over and
  on IS/JSA(IB) or aged 18 or over and not in
  remunerative work                                         7.70        9.78      11.91
  Age 18 or over and in remunerative work, gross
  income:
  less than £124.00                                         7.70        9.78      11.91
  £124.00 - £183.00                                        17.68       22.41      27.30
  £183.00 - £238.00                                        24.28       30.78      37.54
  £238.00 - £316.00                                        39.73       50.39      61.41
  £316.00 - £394.00                                        45.24       57.41      69.94
  not less than £394.00                                    49.66       63.02      76.80
Impact

   Around 860 tenants will be affected by the 23%
    increase
   From £2.13 to £13.78 per week increase
   Average need to find £4.75 pw (£237.50 pa)
   Around 30 tenants taken out of benefit
    altogether (last year 35)
   Annual impact £206K extra to collect
   Further steep rise planned 2013
Size criteria for tenants
    from April 2013
   Working age households up to age 65
   Eligible rent reduced by 14% or 25% if under-
    occupying by 1or 2 or more bedrooms
   Profiling indicates that 31% of working age tenants
    will be affected (4,193)
   Assume 60% on benefit
   Average losses £12.85pw, some over £20pw
   Total impact £35K per week , £1.75m per year
Size criteria impact


 Property type            2 Bed    3 Bed    4 Bed
 Average rent April       £69.01   £75.20   £81.93
 2012
 Reduction
 1 bed under occupation   £9.66    £10.53   £11.47

 2 bed under occupation    n/a     £18.80   £20.48
One bedroom for

 Every adult couple
 Any other adult aged 16 or over
 Any two children same sex aged under 16
 Any two children different sex aged under 10
 Any other child aged under 16
 A non-resident carer (claimant/partner have
  disability and need overnight care)
More likely to impact
   Women/couples whose children have left home
   Disabled couples where a separate bedroom is
    needed (Discretionary?)
   Singles/couples living in high rises which are no
    longer regarded as family accommodation
   Families with children whose age and gender do
    not “fit the rules”
   Ages 35 to retirement most affected
Introduction of capping – from
April 2013

   Working age claimants
   £350 pw single claimants. £500 pw
    families/couples - based on current figures
   Housing costs ‘balancing figure’
   Partial exemption for ‘working families’.
   Not Disability Living Allowance recipients/ War
    widows
   Impacts larger families who could lose average
    £93 per week.
Move to Universal Credit
– From October 2013
 All new claims and changes in
  circumstances
 Existing claims between 2014 and 2017,
  regional switchover
 Monthly payments in arrears (like a salary)
 Online claims/telephone
 National call centre in Warrington
     limited   local service
Direct payments
October 2013

   Working age households in social rented sector
   Applies when claim/move onto Universal Credit
   Existing claims by 2017
   Default – direct payments to individuals
   Amendments to Bill to give claimants the choice
    for payment direct to landlord, withdrawn by
    House of Lords
Housing support for
pension age claimants
– From 2014?
 New claims made to the Pension Service
 New claimants choose whether rent is
  paid to self or landlord
 Existing claims – gradual transfer and paid
  direct to landlord
 Choice to be extended to existing
  pensioner claimants later
Issues to consider

   Identifying who will be affected –
     Customer and stock profiling
     Customer Insight available,
     HQN / HB modeling
   Risk assessing potential tenants
   Collecting the shortfall
   Use of hardship fund / discretionary payments
   Requests for rehousing:
     Tocheaper/smaller accommodation
     Due to family breakdown – non dep v lodger?
Issues to consider

 Facilities/assistance with making and
  maintaining online claims
 Identifying claimants who move onto
  Universal Credit
 Liaison with DWP
 Dealing with rent arrears if paid monthly in
  arrears
Issues to consider

   Collecting rent (does everyone in our
    organisation realise this!?)
   Identifying tenants who qualify for payment to
    landlord
   Record more tenant and household information
   Identifying and supporting tenants who are
    finding it difficult to manage their finances
   Systems amendments to monitor and identify
    problems quickly
Planning for the Housing
Benefit changes and Welfare
Reform
   We now need to inform residents, staff, Board
    members and the Council about the changes
   Continue to profile and target those likely to be
    most affected
   Develop a communication strategy
     Tenant focus group
     Board champion (s)
     Roadshow approach
   Be prepared to start collecting rent from most of
    our tenants

Welfare reforms wfta 12 march 12 kh

  • 1.
    Welfare Benefit Reforms AnIntroduction Mark Henderson, Director of Housing Wolverhampton Homes March 2012
  • 2.
    Impact upon CouncilTenants  Introduction of universal credit  New size criteria rules where a tenant is deemed to be under-occupying a property  An overall household benefit cap £500 per week (or £350 for single claimants)  Payment of housing support direct to the tenant and not the landlord  Proposed national administration arrangements for the new benefit
  • 3.
    Housing Benefit changesand welfare reform  What are the key changes?  When do the changes take effect?  What do we think the impact is likely to be?  How can we plan?
  • 4.
    Non-dependant deductions – April2012 NON DEPENDANT DEDUCTIONS 23% inc 23% inc 50 week rate 2010 2011 2012 In receipt of main phase ESA(IR). Aged 25 or over and on IS/JSA(IB) or aged 18 or over and not in remunerative work 7.70 9.78 11.91 Age 18 or over and in remunerative work, gross income: less than £124.00 7.70 9.78 11.91 £124.00 - £183.00 17.68 22.41 27.30 £183.00 - £238.00 24.28 30.78 37.54 £238.00 - £316.00 39.73 50.39 61.41 £316.00 - £394.00 45.24 57.41 69.94 not less than £394.00 49.66 63.02 76.80
  • 5.
    Impact  Around 860 tenants will be affected by the 23% increase  From £2.13 to £13.78 per week increase  Average need to find £4.75 pw (£237.50 pa)  Around 30 tenants taken out of benefit altogether (last year 35)  Annual impact £206K extra to collect  Further steep rise planned 2013
  • 6.
    Size criteria fortenants from April 2013  Working age households up to age 65  Eligible rent reduced by 14% or 25% if under- occupying by 1or 2 or more bedrooms  Profiling indicates that 31% of working age tenants will be affected (4,193)  Assume 60% on benefit  Average losses £12.85pw, some over £20pw  Total impact £35K per week , £1.75m per year
  • 7.
    Size criteria impact Property type 2 Bed 3 Bed 4 Bed Average rent April £69.01 £75.20 £81.93 2012 Reduction 1 bed under occupation £9.66 £10.53 £11.47 2 bed under occupation n/a £18.80 £20.48
  • 8.
    One bedroom for Every adult couple  Any other adult aged 16 or over  Any two children same sex aged under 16  Any two children different sex aged under 10  Any other child aged under 16  A non-resident carer (claimant/partner have disability and need overnight care)
  • 9.
    More likely toimpact  Women/couples whose children have left home  Disabled couples where a separate bedroom is needed (Discretionary?)  Singles/couples living in high rises which are no longer regarded as family accommodation  Families with children whose age and gender do not “fit the rules”  Ages 35 to retirement most affected
  • 10.
    Introduction of capping– from April 2013  Working age claimants  £350 pw single claimants. £500 pw families/couples - based on current figures  Housing costs ‘balancing figure’  Partial exemption for ‘working families’.  Not Disability Living Allowance recipients/ War widows  Impacts larger families who could lose average £93 per week.
  • 11.
    Move to UniversalCredit – From October 2013  All new claims and changes in circumstances  Existing claims between 2014 and 2017, regional switchover  Monthly payments in arrears (like a salary)  Online claims/telephone  National call centre in Warrington  limited local service
  • 12.
    Direct payments October 2013  Working age households in social rented sector  Applies when claim/move onto Universal Credit  Existing claims by 2017  Default – direct payments to individuals  Amendments to Bill to give claimants the choice for payment direct to landlord, withdrawn by House of Lords
  • 13.
    Housing support for pensionage claimants – From 2014?  New claims made to the Pension Service  New claimants choose whether rent is paid to self or landlord  Existing claims – gradual transfer and paid direct to landlord  Choice to be extended to existing pensioner claimants later
  • 14.
    Issues to consider  Identifying who will be affected –  Customer and stock profiling  Customer Insight available,  HQN / HB modeling  Risk assessing potential tenants  Collecting the shortfall  Use of hardship fund / discretionary payments  Requests for rehousing:  Tocheaper/smaller accommodation  Due to family breakdown – non dep v lodger?
  • 15.
    Issues to consider Facilities/assistance with making and maintaining online claims  Identifying claimants who move onto Universal Credit  Liaison with DWP  Dealing with rent arrears if paid monthly in arrears
  • 16.
    Issues to consider  Collecting rent (does everyone in our organisation realise this!?)  Identifying tenants who qualify for payment to landlord  Record more tenant and household information  Identifying and supporting tenants who are finding it difficult to manage their finances  Systems amendments to monitor and identify problems quickly
  • 17.
    Planning for theHousing Benefit changes and Welfare Reform  We now need to inform residents, staff, Board members and the Council about the changes  Continue to profile and target those likely to be most affected  Develop a communication strategy  Tenant focus group  Board champion (s)  Roadshow approach  Be prepared to start collecting rent from most of our tenants

Editor's Notes

  • #3 We are focusing particularly on issues likely to affect rent arrears and income streams.
  • #4 We are focusing particularly on issues likely to affect rent arrears and income streams.
  • #7 House of Lords amendment limited to 2 or more bedroom potential cost = £200m
  • #9 Size of bedrooms same sex teenage children DWP definition slightly at odds with DCLG who consider under occupation of two or more bedrooms
  • #10 Woman having children at a younger age – couples in their 40s likely
  • #11 Introduction of capping – from ?April? Oct 2013 tied to univ credit Partial exemption for ‘working families’. eg tapers out at around £600 joint earned and universal credit income for a family of 4 Impacts larger families, no more money for more than 3 or 4 children, larger families could lose average £93.
  • #12 Originally from April 2013…slipped Claims and processing centres may be different?
  • #13 Demonstration projects’ to include: HB only – response to sensitivity expressed by landlords and tenants Direct payments to claimants Payment monthly in arrears Safeguards to pay the landlord directly Testing a variety of arrears levels which trigger direct payment Details of how the safeguards will operate will be defined during the project Expect safeguards to be rules based and automated
  • #14 New pensioners??
  • #15 Lettings Policy – informed choices Allocations review increased preference Impact on estates like Heath Town Where are the properties to downsize Find a lodger scheme
  • #16 Supports digital inclusion Building up a credit National insurance numbers – suffix/prefix