What every HR professional needs to know 
about disability and reasonable adjustments 
AbilityNet Webinar 
14 October 2014 
With Kate Headley, Clear Company 
AbilityNet Accessibility Services www.abilitynet.org.uk/webinars
Welcome 
Robin Christopherson, AbilityNet 
Kate Headley, Clear Company 
Mark Walker, AbilityNet 
AbilityNet Accessibility Services www.abilitynet.org.uk/webinars 
2
Disability, technology and 
reasonable adjustments 
Understanding disability – Robin 
What is a reasonable adjustment? Kate 
Challenges for employers – Kate 
Introducing Clear Talents – Robin 
Common reasonable adjustments - Robin 
AbilityNet Accessibility Services www.abilitynet.org.uk/webinars 
3
AbilityNet 
Adapting Technology. Changing Lives. 
Workplace Assessment Service 
Powered by Clear Talents 
Free IT Support for 
Disabled People 
My Computer My Way 
Accessibility Services 
AbilityNet Accessibility Services www.abilitynet.org.uk/webinars
• At the Clear Company, we 
believe every person has the 
ability to make a great 
contribution to society. But as 
a society, we often put up 
barriers that stop us making 
the most of our diverse talent. 
• Our goal is to create a society 
where everyone gets the same 
opportunities: where 
organisations don’t just see 
diversity as a box to tick, but 
as something to embrace, 
nurture and benefit from. 
AbilityNet Accessibility Services www.abilitynet.org.uk/webinars 
5 
About the Clear Company 
To achieve our goals, we provide employers with a range of online services, tools and 
resource solutions to enable best practice in recruitment and employment.
Understanding disability 
The definition of ‘disability’ under the Equality Act 2010 
In the Act, a person has a disability if: 
• they have a physical or mental impairment 
• the impairment has a substantial and long-term adverse effect 
on their ability to perform normal day-to-day activities 
AbilityNet Accessibility Services www.abilitynet.org.uk/webinars 
6
Impairment 
• Motor 
• Vision 
• Hearing 
• Cognitive 
Equality Act 
Pre-empt, plan and prepare for 
• Mental Health 
• Learning disabilities 
• Hearing impairment 
• Visual impairment 
• Mobility impairment 
• Facial Disfigurement 
AbilityNet Accessibility Services www.abilitynet.org.uk/webinars 
7 
Understanding disability
Disability in the UK 
• 20% of employees will have a disability of some kind 
• 10 million people in the UK have a hearing impairment 
• 6 million people in the UK are dyslexic 
• 11 million people in the UK have some form of disability 
• More that 50% of disabled people acquire their disability while of 
working age 
• Just 8% of disabled people use a wheelchair 
AbilityNet Accessibility Services www.abilitynet.org.uk/webinars 
8
The Business Case for Workforce Diversity 
• Improve productivity 
• Reduce staff turnover 
• Encourage wellbeing 
• Reduce legal risk 
• Delivering diversity and inclusion 
More information about disabled people at work at 
www.hse.gov.uk/disability/facts.htm 
AbilityNet Accessibility Services www.abilitynet.org.uk/webinars 
9
£22,183 
The average Employment Tribunal Award for Disability Discrimination 
in 2011-12 
£390,871 
The highest Employment Tribunal Award for Disability Discrimination in 
2011-12 
AbilityNet Accessibility Services www.abilitynet.org.uk/webinars 
10 
The cost of getting it wrong 
Source: Employment Tribunals and EAT Statistics 2011-12, Ministry or Justice, 
www.gov.uk Figures take no account of settlements made before reaching 
tribunal, or internal costs of handling disputes.
£8,000 
CIPD estimate of the average cost of recruiting and training a new 
employee 
£300 
Average cost of reasonable adjustments recommended by AbilityNet 
AbilityNet Accessibility Services www.abilitynet.org.uk/webinars 
11 
The cost of getting it wrong
What is a reasonable adjustment? 
A reasonable adjustment involves making a change to the way that 
recruiters usually do things to ensure that disabled people are not 
unlawfully discriminated against. 
This includes: 
• Departing from usual practice in the way things are done 
• Providing specialist equipment or additional support 
• Removing physical barriers 
AbilityNet Accessibility Services www.abilitynet.org.uk/webinars 
12
Challenges for employers 
Getting people to disclose 
Creating an environment of trust 
Knowing what adjustments to make 
Disability confident 
• HR staff, line managers, colleagues 
AbilityNet Accessibility Services www.abilitynet.org.uk/webinars 
13
Introducing Clear Talents 
• Clear Talents - allows easy declaration and understanding of the 
needs of all individuals either applying for work or at work 
• Clear Talents tools provide employers with appropriate guidance for 
every stakeholder, at the point and time of need 
• Complete end to end management of provision of reasonable 
adjustments and work place assessments 
• Enhance candidate experience and and employee engagement 
• Educates all stakeholders just through regular usage 
• Reduces sickness absence 
• Vastly improves the performance and productivity of individuals that 
need adjustments 
AbilityNet Accessibility Services www.abilitynet.org.uk/webinars 
14
Common Reasonable Adjustments 
Dan Biddle Age: 39 
“My name's Dan. ClearTalents helped me to discuss my 
impairment and request a suitable parking space so I 
could get to the interview in my wheelchair and be 
confident the venue was accessible.” 
AbilityNet Accessibility Services www.abilitynet.org.uk/webinars 
15
Common Reasonable Adjustments 
Katrina Ostrowski Age: 39 
“I have slight hearing loss and have been getting 
headaches as a result of having to concentrate on 
what people are saying to me, especially in a noisy 
environment. 
“Clear Talents includes an online hearing test which 
identified a hearing problem. It also recommended a 
visit from an AbilityNet Assessor. It was good to 
speak to an expert about simple changes we could 
make to my workplace, like a headset for being on 
the phone and a quieter environment to work in.” 
AbilityNet Accessibility Services www.abilitynet.org.uk/webinars 
16
Common Reasonable Adjustments 
Sheila Age: 48 
Clear Talents helped Sheila. 
Sheila cares for her young disabled child, which had 
caused some difficulties in terms of her availability. 
Having used Clear Talents to start the discussion 
about her situation with her employer she is now able 
to commit to working hours that suit everyone. 
AbilityNet Accessibility Services www.abilitynet.org.uk/webinars 
17
Questions 
AbilityNet Accessibility Services www.abilitynet.org.uk/webinars 18
Contact Us 
Talk to us about our Accessibility Services 
www.abilitynet.org.uk/accessibility-services 
sales@abilitynet.org.uk +44 1926 465 247 
robin.christopherson@abilitynet.org.uk @abilitynet 
Next AbilityNet webinars 
How Barclays Made the Business Case for Accessibility 
1pm BST 21 October, 2014 
Dyslexia in the Workplace, 1pm BST, Tuesday 4 November 
Sign up at www.abilitynet.org.uk/webinars 
AbilityNet Accessibility Services www.abilitynet.org.uk/webinars

What every HR professional needs to know about reasonable adjustments

  • 1.
    What every HRprofessional needs to know about disability and reasonable adjustments AbilityNet Webinar 14 October 2014 With Kate Headley, Clear Company AbilityNet Accessibility Services www.abilitynet.org.uk/webinars
  • 2.
    Welcome Robin Christopherson,AbilityNet Kate Headley, Clear Company Mark Walker, AbilityNet AbilityNet Accessibility Services www.abilitynet.org.uk/webinars 2
  • 3.
    Disability, technology and reasonable adjustments Understanding disability – Robin What is a reasonable adjustment? Kate Challenges for employers – Kate Introducing Clear Talents – Robin Common reasonable adjustments - Robin AbilityNet Accessibility Services www.abilitynet.org.uk/webinars 3
  • 4.
    AbilityNet Adapting Technology.Changing Lives. Workplace Assessment Service Powered by Clear Talents Free IT Support for Disabled People My Computer My Way Accessibility Services AbilityNet Accessibility Services www.abilitynet.org.uk/webinars
  • 5.
    • At theClear Company, we believe every person has the ability to make a great contribution to society. But as a society, we often put up barriers that stop us making the most of our diverse talent. • Our goal is to create a society where everyone gets the same opportunities: where organisations don’t just see diversity as a box to tick, but as something to embrace, nurture and benefit from. AbilityNet Accessibility Services www.abilitynet.org.uk/webinars 5 About the Clear Company To achieve our goals, we provide employers with a range of online services, tools and resource solutions to enable best practice in recruitment and employment.
  • 6.
    Understanding disability Thedefinition of ‘disability’ under the Equality Act 2010 In the Act, a person has a disability if: • they have a physical or mental impairment • the impairment has a substantial and long-term adverse effect on their ability to perform normal day-to-day activities AbilityNet Accessibility Services www.abilitynet.org.uk/webinars 6
  • 7.
    Impairment • Motor • Vision • Hearing • Cognitive Equality Act Pre-empt, plan and prepare for • Mental Health • Learning disabilities • Hearing impairment • Visual impairment • Mobility impairment • Facial Disfigurement AbilityNet Accessibility Services www.abilitynet.org.uk/webinars 7 Understanding disability
  • 8.
    Disability in theUK • 20% of employees will have a disability of some kind • 10 million people in the UK have a hearing impairment • 6 million people in the UK are dyslexic • 11 million people in the UK have some form of disability • More that 50% of disabled people acquire their disability while of working age • Just 8% of disabled people use a wheelchair AbilityNet Accessibility Services www.abilitynet.org.uk/webinars 8
  • 9.
    The Business Casefor Workforce Diversity • Improve productivity • Reduce staff turnover • Encourage wellbeing • Reduce legal risk • Delivering diversity and inclusion More information about disabled people at work at www.hse.gov.uk/disability/facts.htm AbilityNet Accessibility Services www.abilitynet.org.uk/webinars 9
  • 10.
    £22,183 The averageEmployment Tribunal Award for Disability Discrimination in 2011-12 £390,871 The highest Employment Tribunal Award for Disability Discrimination in 2011-12 AbilityNet Accessibility Services www.abilitynet.org.uk/webinars 10 The cost of getting it wrong Source: Employment Tribunals and EAT Statistics 2011-12, Ministry or Justice, www.gov.uk Figures take no account of settlements made before reaching tribunal, or internal costs of handling disputes.
  • 11.
    £8,000 CIPD estimateof the average cost of recruiting and training a new employee £300 Average cost of reasonable adjustments recommended by AbilityNet AbilityNet Accessibility Services www.abilitynet.org.uk/webinars 11 The cost of getting it wrong
  • 12.
    What is areasonable adjustment? A reasonable adjustment involves making a change to the way that recruiters usually do things to ensure that disabled people are not unlawfully discriminated against. This includes: • Departing from usual practice in the way things are done • Providing specialist equipment or additional support • Removing physical barriers AbilityNet Accessibility Services www.abilitynet.org.uk/webinars 12
  • 13.
    Challenges for employers Getting people to disclose Creating an environment of trust Knowing what adjustments to make Disability confident • HR staff, line managers, colleagues AbilityNet Accessibility Services www.abilitynet.org.uk/webinars 13
  • 14.
    Introducing Clear Talents • Clear Talents - allows easy declaration and understanding of the needs of all individuals either applying for work or at work • Clear Talents tools provide employers with appropriate guidance for every stakeholder, at the point and time of need • Complete end to end management of provision of reasonable adjustments and work place assessments • Enhance candidate experience and and employee engagement • Educates all stakeholders just through regular usage • Reduces sickness absence • Vastly improves the performance and productivity of individuals that need adjustments AbilityNet Accessibility Services www.abilitynet.org.uk/webinars 14
  • 15.
    Common Reasonable Adjustments Dan Biddle Age: 39 “My name's Dan. ClearTalents helped me to discuss my impairment and request a suitable parking space so I could get to the interview in my wheelchair and be confident the venue was accessible.” AbilityNet Accessibility Services www.abilitynet.org.uk/webinars 15
  • 16.
    Common Reasonable Adjustments Katrina Ostrowski Age: 39 “I have slight hearing loss and have been getting headaches as a result of having to concentrate on what people are saying to me, especially in a noisy environment. “Clear Talents includes an online hearing test which identified a hearing problem. It also recommended a visit from an AbilityNet Assessor. It was good to speak to an expert about simple changes we could make to my workplace, like a headset for being on the phone and a quieter environment to work in.” AbilityNet Accessibility Services www.abilitynet.org.uk/webinars 16
  • 17.
    Common Reasonable Adjustments Sheila Age: 48 Clear Talents helped Sheila. Sheila cares for her young disabled child, which had caused some difficulties in terms of her availability. Having used Clear Talents to start the discussion about her situation with her employer she is now able to commit to working hours that suit everyone. AbilityNet Accessibility Services www.abilitynet.org.uk/webinars 17
  • 18.
    Questions AbilityNet AccessibilityServices www.abilitynet.org.uk/webinars 18
  • 19.
    Contact Us Talkto us about our Accessibility Services www.abilitynet.org.uk/accessibility-services [email protected] +44 1926 465 247 [email protected] @abilitynet Next AbilityNet webinars How Barclays Made the Business Case for Accessibility 1pm BST 21 October, 2014 Dyslexia in the Workplace, 1pm BST, Tuesday 4 November Sign up at www.abilitynet.org.uk/webinars AbilityNet Accessibility Services www.abilitynet.org.uk/webinars

Editor's Notes

  • #5 Mark We work with some of the biggest names in global business, delivering world class services. They use us because they are clear about the business case
  • #7 Robin
  • #8 Robin
  • #9 Robin
  • #10 Robin
  • #11 Robin
  • #12 Robin
  • #13 Kate
  • #14 Kate
  • #15 Robin – to include max 3 screengrabs
  • #16 Mark to read quote Then ask Robin for input: This is about recruitment process
  • #17 Mark to read quote Then ask Robin for input: Not registered disabled but had impairment Easily solved
  • #18 Mark to read quote Then ask Robin for input: Work pattern to suit caring responsibilities