What is the single most important driver of performance excellence

What is the single most important driver of performance excellence

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  www.outstandingproductivity.com www.outstandingproductivity.com What is THESINGLE MOST important driver of performance excellence? I often start my public talks by giving the audience a question: what is required for organizations to achieve performance excellence. I get appropriate and accurate responses: highly engaged and trained workers, a focus on customer needs, effective leadership, a vision and a plan for the future, data and measures, high quality products and services, good processes, and so forth. Then I ask: “what is THE single most important driver of performance excellence?” And after the obligatory pause, the same answers usually come pouring out: good workers, good processes, focus on the customer, good leadership, good data. All of these responses are appropriate, and to a certain extent, it depends on the environment and circumstances facing the specific organization: what is most important for one organization may differ for another because of differences in market, core competencies, and other key factors. But believe it or not, there is one right answer – one that’s universal across all organizations. The single biggest predictor of organizational excellence is…
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  www.outstandingproductivity.com www.outstandingproductivity.com Leadership! And it ispretty conclusive: there is considerable research out there that draws correlations between effective leadership and superior organizational results/outcomes. In fact, a few years ago, the Baldrige Performance Excellence Program studied organizations applying for the national quality award, and found that the area most strongly correlated with high performance results was leadership, followed by a focus on the customer and then having satisfied and engaged employees. You can’t have engaged, competent workers that lead to satisfied, loyal customers without effective leadership. Developing the capability of your present leaders and grooming future leaders is essential to the performance of your organization. We can help you develop the leadership abilities of the current and future leaders of your organization – through our world class training module on leadership development – “Bring Out the Leader in You – Don’t Just Manage: Lead and Inspire.” At Outstanding Productivity, we are in the business of improving the performance of your human capital investment. We provide customized solutions to meet your organization’s specific challenges, with complete HR solutions that are intuitive, user-friendly, comprehensive and provide significant and measurable outcomes. We provide personalized service that can help your organization achieve greater levels of workforce performance and productivity by doing End to End Recruitment with Personality Profiling, Succession Planning, Training and Organization Development as well as Interventions. Visit www.outstandingproductivity.com or connect with us for further details Contact Us: Ms. Kinjal Shah M: +91-9225535055 ; T : +91-265-6560218 [email protected]