What Urban Planning Can
  Teach Us About Social
     Business Design
              Gordon Ross & Thomas Vander Wal
Enterprise 2.0 Conference :: Santa Clara, CA :: November 2011
Who is Thomas?
2008
I
NY
1960
Design	
  Genre                                                            Output
Symbolic	
  &	
  Visual	
  Communica9ons                                   Typography	
  &	
  adver9sing,	
  books,	
  
                                                                           magazines,	
  	
  film,	
  photography,	
  television,	
  
                                                                           computer	
  graphics,	
  visual	
  designs	
  for	
  
                                                                           websites	
  (domain	
  of	
  graphic	
  designers)
Material	
  Object                                                         Everyday	
  “products”:	
  clothing,	
  domes9c	
  
                                                                           objects,	
  tools,	
  instruments,	
  machinery,	
  
                                                                           vehicle	
  (domain	
  of	
  industrial	
  designers)

Ac9vi9es	
  and	
  Organized	
  Services                                   Logis9cs,	
  opera9ons,	
  schedules,	
  
                                                                           bureaucracies,	
  cause	
  and	
  effect	
  systems	
  
                                                                           (domain	
  of	
  management,	
  process	
  
                                                                           engineers,	
  bureaucrats)
Complex	
  Systems	
  or	
  Environments	
  for	
                          Buildings,	
  structures,	
  streets,	
  
Living,	
  Working,	
  Playing,	
  and	
  Learning                         neighbourhoods,	
  towns,	
  ci<es	
  (domain	
  of	
  
                                                                           urban	
  planners,	
  architects,	
  systems	
  
                                                                           engineers)

   Source: Wicked Problems in Design Thinking, Richard Buchanan; Margolin, V., & Buchanan, R. (1995). The Idea of Design. Cambridge: MIT Press
MARXISM   TAYLORISM

 (Karl)     (Fred)
Planning is
the guidance
of future
action         - John Forester
Planning is described as a
forward looking activity
that selects from the past
those elements that
are useful in analyzing existing
conditions and form a vantage
point of the future;               - John Friedmann
the changes  that  are 
thought to be desirable and 
how they might be
brought about. 
Planning attempts to link
scientific and technical
knowledge to actions in the
public domain. 

Planning is concerned with
making decisions and           - John Friedmann
informing actions in ways
that are socially rational. 
KNOWLEDGE
ACTION
PUBLIC DOMAIN
KNOWLEDGE
ACTION
PUBLIC DOMAIN
SOCIETY
KNOWLEDGE
ACTION
PUBLIC DOMAIN
SOCIETY
SOCIAL BUSINESS
KNOWLEDGE
ACTION
SOCIAL BUSINESS
THE PITCH
the practice of
social
transformation
is planning
E2.0 / Social Biz is
about the social
transformation of
work
you are
planners*
*note: you just don’t know it yet
1
MANIPULATIVE
KNOWLEDGE
2
APPRECIATIVE
KNOWLEDGE
Social
Scaling
Scaling and Functionality

                                          D                    A - Personal Use
                                                               B - Serendipity
                                   C
People Participating




                                                               C - Mature Social
                                                                   Tool
                            B                                  D - Complex Social
                                                                  System
                       A


                       # of Objects in System
                                   InfoCloud Solutions, Inc. - 2011
Dave Snowden’s
Cynefin Framework
Physical Social
   Scaling
Scaling of Human Settlements

                              D                    A - Hamlet
                                                   B - Village
                       C                           C - Town
# of People




                  B                                D - City

              A


                  Land Size
                       InfoCloud Solutions, Inc. - 2011
Santana
 Row
Lessons of Physical
   Social Scaling
Cruise
Director /
Community
  Leader
Social Roles
•   Sharer                   • Contextualizer
•   Lurker                   • Interloper
•   Writer / Creator         • Infovore
•   Editor                   • Learner
•   Curator                  • Monitor
•   Connector                • Councilor
•   Synthesizer              • Gossip
•   Theorizer                • Critic
•   Mitigator                • Expert
•   Negotiator               • Broadcaster /
                                Rebroadcaster
Simple :: Blocks
Complicated :: Grids
Complex :: Fractals
Social Comfort
Social Comfort
 with People
Social Comfort
  with Tools
Social Comfort
 with Content
Paving Emergent Paths
SPACE vs
PLACE
SPACE =
GEOMETRY
PLACE =
EXPERIENCE
THE CITY IS
NOT A TREE
SAFE FAIL vs
FAIL SAFE
UTOPIAN
VISIONS OF
THE FUTURE
THE MAP IS NOT
THE TERRITORY

(aka MIND THE
PLATONIC FOLD)
Thank you!

Gordon Ross &
Thomas Vander Wal

@gordonr
@vanderwal

What Urban Planning Can Teach Us About Social Business Design