WhatsApp Business for Reshaping Customer Engagement

WhatsApp Business for Reshaping Customer Engagement

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  WhatsApp Business for Reshaping Customer Engagement Connectwith your customer right inside their private messaging inbox IFTM 2019
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  Let’s talk. Are youin the right inbox? 2 344 344
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  … Don’t getlost in the noise, connect with your travelers 3
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  It doesn’t justend with the booking… 4
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  Conversational Commerce … 5 … isa way for a company to interact with online shoppers on a one-on-one basis through channels such as texting, voice assistants and social chat apps. When a brand takes its place in those conversations, it shows up as simply another contact, ready to advise and transact at any time. As the No.1 messaging app, WhatsApp is helping brands reshape their customer interaction – and future proof their customer engagement strategy.
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  6 Right on WhatsApp,our clients are not only getting their questions answered, but also receiving their contracts and access to our payment portal, completing the entire booking transaction. “ ” Travel Booking & Customer Care Bernhard Fragner, CEO at GlobeAir 225% speed boost answering customers 27% increase in sales leads 20% more purchases from shorter booking cycle
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  7 But is itscalable? There’s an API for that.  Through easy-to-deploy APIs, enterprises can send conversational notifications and support messages – and receive replies – without switching to a new software solution or UI. It takes away the complexity, handles huge volumes and secures delivery.
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  What to avoid Quality Rating Indicates howyour messages have been received by your customers Quality at Scale on WhatsApp 8 To scale on WhatsApp, you need to provide quality experiences for the users. It takes two Quality Rating Offering coupon codes and/or free gifts Upselling e.g. “Here is your boarding pass, with seat assignment and gate information. If you would like to save 10% on your in-flight dinner, order your meal through our app.” Cold call messages e.g. “Is now a good time to talk?”, “Thank you for your interest, can we speak now?” etc. Sending a survey or poll to collect data e.g. “Hi, we're interested in knowing how you feel about certain food groups. Do you mind participating in a survey?”
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  Why is thisnew? 9 Some brands have tried to use the WhatsApp to communicate with their customers before August 2018 – and probably got a letter now that the service is being terminated. Need of using mobile numbers Blocked numbers Messages that channel is “full” How it was used before
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  Now with theWhatsApp Business API Why is this new? 10 The WhatsApp Business API is a programmable interface that provides scalable and flexible connectivity when using a WhatsApp Business Account (WABA). Scalable beyond 5 agents and thousands of messages. Governed by GDPR and DSGVO as well as end-to-end encryption. Use of a landline number, 0800-number (you can bring your own number). It can be integrated into customer engagement and contact center platforms.
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  Your account canprovide status updates like private accounts The official WhatsApp Business Account 11 Your brand name will always show even if the consumer did not save your phone number in his phonebook Your account will be identified as a business account Your account clearly identifies as a business account Your account will show a green verified banner Your conversations are end-2-end encrypted To run your customer interactions on WhatsApp Business, you want an official WABA
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  How can Ireach my customers via WhatsApp? 12
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  13 With WhatsApp, brandscan initiate a customer interaction with notifications like appointment reminders, shipping confirmations or delivery tracking in- formation. In many cases, these templated messages (notifications) will trigger user responses – opening an opportunity for further customer engagement including guided sales and cross-selling. Messages initiated by the brand {{Business_Name}} Hi {{1}} Thanks for starting your personal training plan. We'll send you a {{2}} update with your new schedule. You can log-in online using your training ID {{3}}. Stay fit Stay FIT
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  14 Each time anend user sends a message to a WhatsApp Business Account, the business has a 24 hour “support window” to reply. Enterprises are totally free to personalize and design the communication, therefore no WhatsApp approval is needed in this case. WhatsApp’s full encryption is a great feature, as it enables brands to receive sensitive information, e.g. bank details, address, etc. In addition, all communications within the support window are not charged by WhatsApp. Two-way communication initiated by user {{Business_Name}} Hi {{1}}, no problem. I'm ordering a new one for you right now. You should get it in about 2 days. {{1}} Hi, I lost my training ID! How can I order a new one? Stay FIT
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  15 Demo
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  German Offices: tyntec GmbH Hofmannstrasse25-27 81379 Munich tyntec GmbH Semerteichstrasse 54-56 44141 Dortmund US Offices: tyntec Inc. 555 California Street Suite 4925 San Francisco tyntec Inc. 1722 Routh Street Suite 200 Dallas UK Offices: tyntec Ltd. 6 St Andrew Street EC4A 3AE London Singapore Office: tyntec Pte Ltd 51 Goldhill Plaza #15-04 Singapore 308900 Let’s talk. Meet us at Stand 1 – C131 16 Start connecting with your customers on WhatsApp through tyntec, an authorized provider of WhatsApp Business solution. Jean Shin Director of Strategy & Content [email protected]
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  Thank you. tyntec.com Let’s talk. Findus at Stand 1 – C131