Whole Foods Market: A Strategic Analysis




           Adrienne Lee


           Richard Linowes


           Spring 2009


           General University Honors



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WHOLE FOODS MARKET: Strategic Company Analysis




           EXECUTIVE SUMMARY


           Whole Foods Market, Inc. has long been admired as an innovative company with quality
           standards, a devotion to community and environmental responsiveness, a healthy growth
           model and highly-regarded employment practices. However, the company has faced recent
           difficulties as a result of the economic recession, increasing competition, and complications
           from acquisitions. To revitalize the company from historical lows in its toughest year in
           history, Whole Foods Market must reassess its costs, refocus its expansion strategies, and
           promote its brand to compete for the diminishing consumer spending dollar.

           During the changes in strategic initiatives, it is also important for the company to keep Whole
           Foods Market’s mission and its brand value intact. The chain is known for its high standards,
           quality, and ethical practices; this image is at stake when any changes in brand or reputation
           are made. It is of utmost importance to balance the positioning in order to increase awareness
           and sales, but at the same time avoid diminishing the brand and message of the company.

           Without the value behind the Whole Foods brand, the company will not survive—recession
           or not. If Whole Foods can successfully complete these initiatives that include major
           restructuring while also generating public relations buzz that coincides with its vision of
           quality and goodwill, the specialty food retailer will be well-positioned to experience rapid
           growth again when the economy turns around.



           COMPANY BACKGROUND


                  Whole Foods Market, Inc. is an Austin, Texas-based foods grocer of the finest natural

           and organic foods available, including produce, seafood, grocery, meat and poultry, bakery,

           prepared foods and catering, beer, wine, cheese; in addition to whole body, floral, pet

           products, and household products. Since its opening in 1980, the company has maintained

           the strictest quality standards in the industry and an unshakeable commitment to sustainable

           agriculture.




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WHOLE FOODS MARKET: Strategic Company Analysis


           The company’s Core Values are:

             •   Selling the Highest Quality Natural and Organic Products Available

             •   Satisfying and Delighting Our Customers

             •   Supporting Team Member Happiness and Excellence

             •   Creating Wealth Through Profits & Growth

             •   Caring about our Communities & Our Environment

             •   Creating ongoing win-win partnerships with our suppliers



                  Whole Foods defines its mission in terms of “Whole Foods, Whole People, Whole

           Planet,” incorporating the highest quality, least processed, unadulterated foods with a

           decentralized, self-directed team culture and a commitment to helping to take care of the

           world through active support of organic farming and assisting its global neighbors through

           its Whole Planet Foundation’s micro-lending operations and support food banks,

           neighborhood event sponsorships and donations to local non-profit groups. Overall, the

           company’s community giving well exceeds 5% of its total net profits each year.1


                  Innovation and experimentation occur at the store level, as managers are permitted to

           choose up to 10% of store items, allowing stores to cater to local tastes and availability.2

           While the average Fortune 500 CEO makes 431 times the pay of the average worker, no

           Whole Foods Market executive makes more than 19 times the average worker’s salary under

           the company’s pay cap. Whole Foods Market's “no secrets” management philosophy makes

                    1
                        “About Whole Foods Market.” <http://www.wholefoodsmarket.com>
                    2
                        Lubove, Seth. “Food Porn.” Forbes. New York: Feb 14, 2005. Vol. 175, Iss. 3; pg. 102.




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WHOLE FOODS MARKET: Strategic Company Analysis


           all financial data and salary information freely available all of its employees; the SEC lists all

           54,000 employees as insiders.


                  Whole Foods Market has also received an array of awards for their business practices,

           including a #22 ranking in Fortune’s 2009 list of “100 Best Companies to Work For,” and is

           one of only 13 companies to rank each year since its inception 12 years ago.3 The company

           was also recognized as Health Magazine’s healthiest grocery store of the year, and once

           again made Fortune’s list of “America’s Most Admired Companies.” Among the Food and

           Drug Stores category, Whole Foods is ranked #1 in innovation, social responsibility, and

           quality of products.4


           ORGANIC/NATURAL FOOD INDUSTRY


                  The organic/natural segment is one of the three major retail market categories in the

           specialty food industry, along with specialty/gourmet and vegan. Sales of natural products

           grew to approximately $62 billion in 2007, a 10% increase over the previous year. 5


                  Over the past decade, consumer awareness and demand for organic food and

           beverages has increased, with insistence on a wider variety of organic food in local grocery

           stores. The increasing popularity of organic food is playing into the rapidly growing "green




                    3
                      “Whole Foods Market® Makes Fortune’s ‘100 Best Companies To Work For’ List for 12th Consecutive Year.”
                    <http://www.wholefoodsmarket.com/pressroom>
                    4
                      “Whole Foods Market: 2008 Annual Report.” <http://www.wholefoodsmarket.com/company/annual-
                    reports.php>.
                    5
                      “Whole Foods Market: 2008 Annual Report.” <http://www.wholefoodsmarket.com/company/annual-
                    reports.php>.




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WHOLE FOODS MARKET: Strategic Company Analysis


           movement" in North America, which spans all levels of the food processing, distribution, and

           retail grocery and foodservice industries. 6

                  Accompanying the organic food and green movements, "buy local" has developed

           into a burgeoning trend worldwide. U.S. and international markets are increasingly

           implementing campaigns capitalizing on growing consumer demand for fresh, locally-grown

           food. As preferences are influenced by a sense of social responsibility, this trend involves

           every aspect of the food chain, from local produce to finished goods and the retail and

           foodservice sectors.7 Whole Foods has acknowledged this consumer preference and

           continues to support the local community, with a continued direction of adding more local

           vendors and local products to its stores.


                  Hoping to capitalize on popular consumer trends, U.S. supermarket chains have

           begun to supply specialty items offered at a competitive price point. Grocery stores are

           emulating Whole Foods Market’s successful formula of fresher items, larger produce

           selections, more natural and organic choices, expansive prepared foods and an enjoyable

           shopping experience in their own formats. The nation’s leading supermarket chains are all

           growing upscale niches. Wal-Mart, Safeway, A&P, Kroger’s, BJ’s and other mainstream

           groceries have bolstered their organic prepared food offerings in their aisles.




                    6
                        “Ethnic & Specialty Food Expo 2008.”
                    7
                        “Ethnic & Specialty Food Expo 2008.”




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WHOLE FOODS MARKET: Strategic Company Analysis


           GROWTH STRATEGY


           Historical Expansion

                  Whole Foods Market has seen rapid growth with 16 acquisitions in 24 years. In 1984,

           Whole Foods Market began its expansion out of Austin, expanding to Houston and Dallas,

           and later New Orleans in 1988. The company expanded to the West Coast with a store in

           Palo Alto, California in 1989 and fueled rapid growth by acquiring other natural foods chains

           throughout the 1990's: Wellspring Grocery of North Carolina, Bread & Circus of

           Massachusetts and Rhode Island, Mrs. Gooch's Natural Foods Markets of Los Angeles,

           Bread of Life of Northern California, Fresh Fields Markets on the East Coast and in the

           Midwest, Florida Bread of Life stores, Detroit area Merchant of Vino stores, and Nature's

           Heartland of Boston. Whole Foods Market started its third decade with additional

           acquisitions of Food for Thought in Northern California and Harry's Farmers Market stores

           in Atlanta. Whole Foods moved into Manhattan in 2001 and in 2002 expanded into Canada.

                  The company entered the United Kingdom in 2004 with the acquisition of seven

           Fresh & Wild stores, opening its first full-sized store in June 2007 on the site of the old

           Barker's department store in Kensington High Street, West London.8

           Wild Oats

                  On February 21, 2007, Whole Foods Market, Inc. and competitor Wild Oats Markets

           Inc. announced the signing of a merger agreement under which Whole Foods Market, Inc.


                    8
                        “Our History.” <www.wholefoodsmarket.com>




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WHOLE FOODS MARKET: Strategic Company Analysis


           would acquire Wild Oats Markets Inc.’s outstanding common stock in a cash tender offer of

           $18.50 per share, or approximately $565 million based on fully diluted shares. Under the

           agreement, Whole Foods Market, Inc. would also assume Wild Oats Markets Inc.'s existing

           net debt totaling approximately $106 million and 109 stores in 23 states and British

           Columbia, Canada.




           FTC Antitrust Case

                  The FTC challenged the acquisition of Wild Oats Markets, Inc. arguing

           anticompetitive consequences. Prior to the August 28, 2007 completion of the acquisition,

           the FTC filed a motion in the United States District Court for the District of Columbia

           seeking a preliminary injunction to enjoin the acquisition and a complaint commencing an

           administrative proceeding challenging the acquisition. On August 16, 2007, the United States

           District Court for the District of Columbia denied the FTC's motion for a preliminary

           injunction. On July 29, 2008 the Court of Appeals reversed the District Court and remanded

           the case to the District Court for further proceedings.

                  A settlement agreement, finalized on March 6, 2009, established that Whole Foods

           would itself of 31 Wild Oats stores in 12 states, including 19 stores that already have been

           closed, and one Whole Foods store. Whole Foods will also relinquish the rights to the Wild

           Oats brand, to be sold to a potential competitor. These terms are contingent on a third party’s

           ability to sell the properties; if they are not sold in a twelve month period Whole Foods will




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WHOLE FOODS MARKET: Strategic Company Analysis


           be able to keep them. Employees at the stores that will be sold will either receive a

           guaranteed job offer in another store or an enhanced severance package from Whole Foods.




           Current Expansion Plans

                  Planned new store openings for fiscal year 2009 were at a range of 25 to 30.

           However, given the current challenging economic environment, the number has been

           lowered to 15.

           To further scale back, in fiscal year 2008 the company terminated 13 leases for stores in

           development, and downsized nine leases by an average of 13,000 square feet each. As of

           November 5, 2008, Whole Foods had signed leases for 66 stores scheduled to open through

           fiscal year 2012. (See Attachment: Appendix 1)




           CHALLENGES


           Increasing Competition


                  Competitors include but are not limited to local, regional, national and international

           supermarkets, natural food stores, warehouse membership clubs, and small specialty stores

           and restaurants. Whole Foods competes in many markets with privately held specialty

           grocery store chain headquartered in Monrovia, California, Trader Joe's, which offers similar

           organic goods and has also seen rapid growth in recent years. In addition to Trader Joe’s and




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WHOLE FOODS MARKET: Strategic Company Analysis


           local organic food stores, the company is facing increasing competition from mainstream

           U.S. supermarket chains hoping to capitalize on popular consumer trends.


                  Grocery stores are emulating Whole Foods Market’s successful formula of fresher

           items, larger produce selections, more natural and organic choices, expansive prepared foods

           and an enjoyable shopping experience in their own formats Supermarkets like Safeway,

           A&P, Kroger’s, BJ’s and other mainstream chains have begun to supply specialty items

           offered at a competitive price point.


                  Wal-Mart

           Supermarkets are the sales leader in food sales, comprising $457 billion annually. But their

           market share is declining as discount and other mass-market formats multiply. “Supermarkets

           have struggled to stay viable, but are losing to supercenters,” explains Nick McCoy, senior

           consultant of Retail Forward, a Columbus, Ohio-based retail market tracker.


                  Megamerchants have become a dominant force in grocery. Wal-Mart alone operates

           1,866 supercenters with grocery departments—and that number could triple by 2010.

           Minneapolis’ Target Corp. plans to incorporate larger grocery sections into most of its 1,239

           stores. Wal-Mart is the largest grocery retailer in the United States, with an estimated 20% of

           the retail grocery and consumables business. To take some of the market share from specialty

           stores, Wal-Mart has launched two new upscale endeavors, doubling organic produce and




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WHOLE FOODS MARKET: Strategic Company Analysis


           dairy selections and opening a 217,000-square-foot store in Plano, Texas featuring a sushi

           bar, specialty foods and a wine department.9


                   The Safeway Lifestyle

           Pleasanton, Calif.-based Safeway, the nation’s third largest supermarket chain, emphasizes

           prepared foods and perishables at its Lifestyle stores. The Lifestyle format—set to comprise

           one-quarter of Safeway’s 1,775 U.S. stores by the end of 2006—differs from traditional

           Safeways with sushi stations, soup carts, larger delis and meat-carving counters as well as

           expanded wine departments and more organic products. Yet the model is deliberately flexible

           to allow individual stores to tailor offerings to their trading area.


                   Safeway opened 21 new Lifestyle stores and completed 293 remodels to the upscale

           format in 2005. The company’s shares were up by the end of 2006, indicating that this

           rebranding campaign had a major impact on sale figures.10


           Economic Recession


                   During the summer of 2008, the company’s stocks and sales margins took a hit as a

           “perfect storm” of higher gas prices, a slowing economy, and higher food costs hit the US

           and inflation and growing unemployment diminished consumers’ purchasing power.

           Currently, in a recession environment, consumers are concerned with falling home prices,

           lower job security, and commodity inflation.



                    9
                        “Whole Foods Deals With Increased Competition.” The Gourmet Retailer. Nov. 9, 2006.
                    10
                         “Supermarkets Go Specialty.” <www.specialtyfood.com>




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WHOLE FOODS MARKET: Strategic Company Analysis


                  As the recession deepens, customers have returned to buying cheaper food. New and

           increasing price-sensitivity has driven grocers to offer deep discounts and price promotions,

           as well as forming new in-house discount brands. This sometimes creates cannibalization of

           existing sales, not to mention lower revenues and profit margins.11


                  Also troubling is the social effect that the recession is playing on customers. Shoppers

           are only too aware of the plight of businesses and their neighbors and bracing themselves for

           a long road to recovery. Out of fear for their own impending financial dilemmas, and respect

           for their unemployed compatriots, consumers are avoiding any products that might be

           considered lavish or more than a necessity.


                  This “luxury shame” can cut sales of Whole Foods products becuase organic foods in

           general are perceived to be expensive. Organic foods are often seen as a personal indulgence

           for rich consumers, but consumers are less dismissive on fair-trade and locally-sourced

           products, which are also sold at premium prices, yet are distinguished as a way to do good

           for others. This public aversion to high prices and perceived luxury goods might possibly

           outlast the financial recession.12


                  This poses a number of problems for Whole Foods Market, which already carries a

           high-quality image that can deter cost-conscious consumers from shopping anywhere that is

           perceived as luxurious. Retailers are fighting over fewer food dollars being spent.

                    11
                         “Austerity Chic.” The Economist. 28 April 2009.
                    12
                         “Austerity Chic.”




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WHOLE FOODS MARKET: Strategic Company Analysis


           Whole Foods took the following proactive measures to the response to the drop in sales and

           stock prices: implementation of cost-cutting measures (including the elimination of 306

           positions), cut all discretionary capital expenditure, suspension of cash divided, and sale of

           $425 million of Series A Preferred Stock to affiliates of Leonard Green & Partners, LLP., in

           addition to the lowered number of planned new store openings.

                  More recently, Whole Foods has implemented a new marketing strategy to combat

           the perception of high prices. The Whole Deal offers coupons—which the chain has never

           done before now—as well as meal ideas, recipes, and ways to go green. These brochures are

           found in stores and invite the shopper to save through price promotions. Some items include

           “3 for $3,” “Entertaining on a Budget,” “Seasonal Savings,” and “Budget-Conscious

           Recipes.” This new marketing campaign may entice customers to rethink Whole Foods

           Market; however, it reaches primarily existing shoppers since they are in-store promotions

           and they threaten to undermine Whole Foods’ reputation of high quality.




           Losses in the United Kingdom


                  Whole Foods entered the United Kingdom in 2004 through the acquisition of seven

           Fresh & Wild stores. In June 2007, it opened its first full-size store, a total of 80,000 square

           feet. There was a lot of media buzz for the three-level store, built on the site of the old

           Barker's department store in Kensington High Street, West London. At the time, Whole

           Foods executives claimed that as many as forty stores might eventually be opened throughout




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           the United Kingdom. However, by September 2008, following the financial troubles of the

           company along with the rest of the global economy, Fresh & Wild had been reduced to four

           stores, all in London. In one year, the company reported losses of 9.9 million pounds

           ($18.4M) in the UK. Though many shoppers were looking, they did not seem to be buying.

           For serious food shopping, customers would go back to their own neighborhoods. One critic

           said that the store was “too Disneyland without being unique." 13


                  The poor economic conditions led to a decline in overall organic food shopping. One

           year ago, almost half of middle-class shoppers in Britain bought organic foods. This figure

           has decreased to a third this year, according to IGD, a grocery think-tank. Instead, shoppers

           are hunting for bargains, doing comparison shopping and going to cheaper food stores.


                  In addition, the organic market in Britain is well-developed and established chains

           have a strong loyalty among longtime shoppers. Waitrose, Marks & Spencer and Tesco have

           all been selling organic goods for years and enjoy strong relationships with the local farmers.

           These stores’ brands are well-known and respected, and some critics accused Whole Foods

           of underestimating their competition in the UK market. Its core business of natural and

           organic foods is a category already found in the mainstream supermarkets—generally at a




                   13
                      “Whole Foods a Loser in London.” TreeHugger: A Discovery Company. 8 August 2008.
                   <http://www.treehugger.com/files/2008/08/whole-fods-market-losing-profit.php.> Accessed April 14
                   2009.




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           lower price. The company seemed to be suffering from lack of differentiation, high price

           sensitivity and limited brand exposure.14


                   By Whole Foods Market’s 2008 Annual report, Mackey acknowledged the company’s

           financial struggles in the UK through his annual letter to stakeholders:


                               Our Kensington store in London produced high sales during its first year;
                    however, we were disappointed in our overall results in the U.K. We continue to

                    believe there is great growth potential in the U.K. and are diligently seeking to

                    improve all aspects of our operations there. We have closed one of our Fresh &
                    Wild stores and expect steady year-over-year sales growth and improved financial
                    performance at our Kensington store to drive a reduction in our operating losses. We

                    hope to approach breakeven in fiscal year 2011.15


                   In February 2009, Whole Foods declared that Jeff Turnas, the regional president of

           the North Atlantic region—comprising all stores and facilities in Maine, Massachusetts,

           Rhode Island, Central Connecticut and the UK—would focus on the UK region as president.

           This reorganization has split the company’s North Atlantic region into two, signifying Whole

           Foods’ strategic dedication to turning the London stores around.16




                    14
                       “Whole Foods a Loser in London.” TreeHugger: A Discovery Company. 8 August 2008.
                     <http://www.treehugger.com/files/2008/08/whole-fods-market-losing-profit.php.> Accessed April 14
                     2009.
                   15
              1.      “Whole Foods Market: 2008 Annual Report.”
                   <http://www.wholefoodsmarket.com/company/annual-reports.php>.
                    16
                         “Whole Foods Suffers Losses At London Store.” The Independent. 21 February 2009.
                             <http://www.independent.co.uk/news/business/news/whole-foods-suffers-losses-at-london-
                             store-1628270.html>.




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           RECOMMENDATIONS


                  In order to continue the company’s success under these challenging conditions,

           Whole Foods Market must take immediate actions to increase financial performance and

           maintain its competitiveness.


           Further Cost Cuts

                  By far most expensive area in the cost structure is the labor cost. The company needs

           to reevaluate which services are highly valued in the store, such as well-trained customer

           service representatives, and which ones add less value, such as full-time artisans. For one, the

           full-service bakeries in the stores can be changed to self-service without deeply dissatisfying

           customers. Cutting the expenses that are not integral to the exceptional in-store experience

           will free up resources the company can use to bring value back to customers and

           shareholders.




           Increased PR and Marketing

                  Whole Foods has spent much less on advertising and marketing than other

           supermarkets – only approximately 0.5% of its total sales in fiscal year 2008. Instead, it

           typically relied on word-of-mouth recommendations and testimonials from shoppers. Stores

           spend most of their marketing budgets on in-store marketing-related activities, including

           promotional signage and events such as local farmers’ markets, taste fairs, classes, tours and

           product samplings. While it is important to create an exceptional in-store experience for




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WHOLE FOODS MARKET: Strategic Company Analysis


           customers, it should be a priority to first draw customers in, especially in a time that many

           shoppers do not think they can afford to shop at Whole Foods.


                  The stores have found success in offering promotional coupons in stores, but these

           discounts should be more publicized through mass circulars. Whole Foods has made efforts

           to showcase its affordability through signage and in-store guides, but this needs to reach

           audiences outside of the stores. The company also needs to be careful not to diminish its

           reputation of quality and unique mission by over-promoting price discounts, rather,

           emphasizing its value and benefits, as well as its under-publicized charitable causes.


           Strategic Entry into New Markets

                  No longer operating in an environment of aggressive growth, Whole Foods must plan

           carefully to maximize slow and steady growth opportunities rather than entering saturated

           markets and cannibalizing its existing stores. Twenty of the sixty-six stores in development

           will be located in California, a market already dominated by Trader Joe’s and impacted

           particularly negatively by one of the sharpest real estate downturns. The planned U.S.

           openings on the list are predominantly in regions that have already been penetrated by the

           chain, such as Illinois, which already has 16 stores and is scheduled to receive three more,

           totaling the Chicago locations to eight.17


                  In determining its long-term direction, the company should look to untapped regions

           that fit Whole Foods’ requisite location attributes—most importantly, density of college
                    17
                         “Our Stores.” <www.wholefoodsmarket.com>




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           graduates, as well as health-consciousness and middle to upper-income families. Cities

           without a presence of Whole Foods, or other major chain, with no current plans that are

           potential candidates for future expansion: Charlotte, NC, the 12th most educated city in the

           U.S.; Burlington, VT, with a well-educated population and named the US’s healthiest city in

           a CDC study; Richmond, VA and Cedar Rapids, IA, both homes to multiple universities,

           cultural and art centers, and popular local health/organic stores and restaurants; and Sioux

           Falls, S. Dakota, with a population of healthy, educated residents and 14 higher level

           institutions.18




           Rebrand image for London stores

                   The list of complaints about the flagship UK store include claims that the market is

           “horribly impersonal,” glamorous but humorless, pretentious, expensive, and more.

           With customers used to the familiarity and warmth of their local stores, and the brands of the

           chains they already shop at like Waitrose and Tesco, Whole Foods must establish itself as

           more than just another big supermarket chain. The company must develop the image of

           superior quality and ethical practices combined with one of family values. Like in the US,

           Whole Foods does not currently advertise much in the UK, and publicity for the company’s

           goodwill and demonstration of its value can go a long way.

                   There is a place in the market for an upscale food retailer; British customers are

           enjoying Whole Foods’ prepared meals—one of its fastest-growing categories—especially


                    18
                         Mahoney, Sarah, Brad Edmonson. “AARP The Magazine's Healthiest Hometowns.” Nov. 2008.




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WHOLE FOODS MARKET: Strategic Company Analysis


           on the busy Kensington business street. Marketing, as well as operations, should focus more

           on the convenience and quality of a lunch from Whole Foods, and the stores should expand

           these offerings. Currently, its UK competitors do not have the balance of indulgence and

           convenience in its deli and prepared foods offerings, and this is an area where Whole Foods

           can gain ground.



           Loyalty Club

                  Whole Foods Market had traditionally avoided loyalty card membership programs

           that mainstream supermarkets use to encourage repeat shoppers through rewards and

           discounts in order to retain its image of quality and social-consciousness above all rather than

           price-consciousness. This is an important determination, and it is critical to the integrity of

           Whole Foods stores to keep that vision intact. However, in an environment of increased

           competition and declining budgets, the company must implement a program that convinces

           consumers to spend their limited funds at Whole Foods rather than its low-priced

           competitors.

                  Whole Foods can do this by offering a reward tied to its company mission: for

           example, for every $150 a customer spends at Whole Foods, the company donates the

           amount required plant a tree, provide clean drinking water to a child in a developing country

           for a month, or provide a meal to a child in Rwanda, etc. on behalf of the customer. He or

           she could pick from Whole Foods’ existing causes (which already receive a significant

           percentage of the company’s net profits every year) and feel that his or her dollar is better




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WHOLE FOODS MARKET: Strategic Company Analysis


           spent at Whole Foods. This will add even more value to the shopping experience and play

           into the company’s new marketing strategy of publicizing its philanthropy while balancing a

           message of affordability.




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                                                 References

                    1. “A Big Delivery for Whole Foods.” Ben Steverman. Business Week (Online).
                           New York:Nov 7, 2008.

                    2. “A Legacy of Sustainability” Katherine Field. Chain Store Age. New
                           York:Dec 2008. Vol. 84, Iss. 12, p. 108 (1 pp.)

                    3. “Austerity Chic.” The Economist. 28 April 2009.
                           <http://www.economist.com/business/displaystory.cfm?story_id=135660
                           33>.

                    4. “Ethnic & Specialty Food Expo 2008.” Accessed March 19, 2009.
                            <http://www.ethnicandspecialtyfood.com/>.

                    5. “Organic Growth.” Anonymous. FSB : Fortune Small Business. New
                           York:Mar 2009. Vol. 19, Iss. 2, p. 45

                    6. “Organic Growth.” Patricia Odell. Promo. Danbury:Nov 2008. Vol. 21, Iss.
                           11, p. 25

                    7. “Our Stores.” <www.wholefoodsmarket.com>

                    8. “Supermarkets Go Specialty.” <www.specialtyfood.com>

                    9. “Texas-based Whole Foods again one of 'best' places to work.” Anonymous.
                           The Colorado Springs Business Journal. Colorado Springs:Jan 30, 2009.

                    10.“Whole Foods a Loser in London.” TreeHugger: A Discovery Company. 8
                          August 2008. <http://www.treehugger.com/files/2008/08/whole-fods-
                          market-losing-profit.php.> Accessed April 14 2009.

                    11.“Whole Foods Deals With Increased Competition.” The Gourmet Retailer.
                          Nov. 9, 2006.

                    12.“Whole Foods deli offers a whole lotta variety.” Anonymous. McClatchy -
                          Tribune Business News. Washington:Mar 5, 2009.

                    13.“Whole Foods Market, Inc.; Whole Foods Market Voluntarily Re-Files Case
                          in U.S. Court of Appeals for D.C. Circuit Charging Federal Trade
                          Commission with Violating Constitutional Rights.” Anonymous.
                          Economics & Business Week. Atlanta:Jan 31, 2009. p. 22




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                    14.“Whole Foods Market: 2008 Annual Report.”
                          <http://www.wholefoodsmarket.com/company/annual-reports.php>.

                    15.“Whole Foods Market; Whole Foods Market Files Comments on Proposed
                          FTC Regulations as "Unfair, Bad Policy and Radical Departure from Due
                          Process Principles."” Anonymous. Economics & Business Week.
                          Atlanta:Nov 15, 2008. p. 9

                    16.“Whole Foods Suffers Losses At London Store.” The Independent. 21
                          February 2009.
                          <http://www.independent.co.uk/news/business/news/whole-foods-
                          suffers-losses-at-london-store-1628270.html>. Accessed March 12,
                          2009.

                    17. “Whole Foods: Not Totally Broken.” Anonymous. Barron's. New York,
                           N.Y.:Nov 24, 2008. Vol. 88, Iss. 47, p. 13 (1 pp.)

                    18. Mahoney, Sarah, Brad Edmonson. “AARP The Magazine's Healthiest
                           Hometowns.” Nov. 2008.




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WHOLE FOODS MARKET: Strategic Company Analysis




                  Appendix 1



           Store Locations/Growth



                 Store locations as of September 2008—278 stores in 38 states and Washington DC,

           Canada, and the UK.




           Source: Whole Foods Market: 2008 Annual Report




           Historical store growth summary:




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WHOLE FOODS MARKET: Strategic Company Analysis


           Source: Whole Foods Market: 2008 Annual Report




                  Stores in Development




           Source: Whole Foods Market: 2008 Annual Report




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WHOLE FOODS MARKET: Strategic Company Analysis


           Appendix 2




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WHOLE FOODS MARKET: Strategic Company Analysis


    Appendix 3




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WHOLE FOODS MARKET: Strategic Company Analysis




                 Appendix 4




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WHOLE FOODS MARKET: Strategic Company Analysis


           Appendix 5




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Whole foods

  • 1.
    Whole Foods Market:A Strategic Analysis Adrienne Lee Richard Linowes Spring 2009 General University Honors 5/6/2009 1
  • 2.
    WHOLE FOODS MARKET:Strategic Company Analysis EXECUTIVE SUMMARY Whole Foods Market, Inc. has long been admired as an innovative company with quality standards, a devotion to community and environmental responsiveness, a healthy growth model and highly-regarded employment practices. However, the company has faced recent difficulties as a result of the economic recession, increasing competition, and complications from acquisitions. To revitalize the company from historical lows in its toughest year in history, Whole Foods Market must reassess its costs, refocus its expansion strategies, and promote its brand to compete for the diminishing consumer spending dollar. During the changes in strategic initiatives, it is also important for the company to keep Whole Foods Market’s mission and its brand value intact. The chain is known for its high standards, quality, and ethical practices; this image is at stake when any changes in brand or reputation are made. It is of utmost importance to balance the positioning in order to increase awareness and sales, but at the same time avoid diminishing the brand and message of the company. Without the value behind the Whole Foods brand, the company will not survive—recession or not. If Whole Foods can successfully complete these initiatives that include major restructuring while also generating public relations buzz that coincides with its vision of quality and goodwill, the specialty food retailer will be well-positioned to experience rapid growth again when the economy turns around. COMPANY BACKGROUND Whole Foods Market, Inc. is an Austin, Texas-based foods grocer of the finest natural and organic foods available, including produce, seafood, grocery, meat and poultry, bakery, prepared foods and catering, beer, wine, cheese; in addition to whole body, floral, pet products, and household products. Since its opening in 1980, the company has maintained the strictest quality standards in the industry and an unshakeable commitment to sustainable agriculture. 5/6/2009 2
  • 3.
    WHOLE FOODS MARKET:Strategic Company Analysis The company’s Core Values are: • Selling the Highest Quality Natural and Organic Products Available • Satisfying and Delighting Our Customers • Supporting Team Member Happiness and Excellence • Creating Wealth Through Profits & Growth • Caring about our Communities & Our Environment • Creating ongoing win-win partnerships with our suppliers Whole Foods defines its mission in terms of “Whole Foods, Whole People, Whole Planet,” incorporating the highest quality, least processed, unadulterated foods with a decentralized, self-directed team culture and a commitment to helping to take care of the world through active support of organic farming and assisting its global neighbors through its Whole Planet Foundation’s micro-lending operations and support food banks, neighborhood event sponsorships and donations to local non-profit groups. Overall, the company’s community giving well exceeds 5% of its total net profits each year.1 Innovation and experimentation occur at the store level, as managers are permitted to choose up to 10% of store items, allowing stores to cater to local tastes and availability.2 While the average Fortune 500 CEO makes 431 times the pay of the average worker, no Whole Foods Market executive makes more than 19 times the average worker’s salary under the company’s pay cap. Whole Foods Market's “no secrets” management philosophy makes 1 “About Whole Foods Market.” <http://www.wholefoodsmarket.com> 2 Lubove, Seth. “Food Porn.” Forbes. New York: Feb 14, 2005. Vol. 175, Iss. 3; pg. 102. 5/6/2009 3
  • 4.
    WHOLE FOODS MARKET:Strategic Company Analysis all financial data and salary information freely available all of its employees; the SEC lists all 54,000 employees as insiders. Whole Foods Market has also received an array of awards for their business practices, including a #22 ranking in Fortune’s 2009 list of “100 Best Companies to Work For,” and is one of only 13 companies to rank each year since its inception 12 years ago.3 The company was also recognized as Health Magazine’s healthiest grocery store of the year, and once again made Fortune’s list of “America’s Most Admired Companies.” Among the Food and Drug Stores category, Whole Foods is ranked #1 in innovation, social responsibility, and quality of products.4 ORGANIC/NATURAL FOOD INDUSTRY The organic/natural segment is one of the three major retail market categories in the specialty food industry, along with specialty/gourmet and vegan. Sales of natural products grew to approximately $62 billion in 2007, a 10% increase over the previous year. 5 Over the past decade, consumer awareness and demand for organic food and beverages has increased, with insistence on a wider variety of organic food in local grocery stores. The increasing popularity of organic food is playing into the rapidly growing "green 3 “Whole Foods Market® Makes Fortune’s ‘100 Best Companies To Work For’ List for 12th Consecutive Year.” <http://www.wholefoodsmarket.com/pressroom> 4 “Whole Foods Market: 2008 Annual Report.” <http://www.wholefoodsmarket.com/company/annual- reports.php>. 5 “Whole Foods Market: 2008 Annual Report.” <http://www.wholefoodsmarket.com/company/annual- reports.php>. 5/6/2009 4
  • 5.
    WHOLE FOODS MARKET:Strategic Company Analysis movement" in North America, which spans all levels of the food processing, distribution, and retail grocery and foodservice industries. 6 Accompanying the organic food and green movements, "buy local" has developed into a burgeoning trend worldwide. U.S. and international markets are increasingly implementing campaigns capitalizing on growing consumer demand for fresh, locally-grown food. As preferences are influenced by a sense of social responsibility, this trend involves every aspect of the food chain, from local produce to finished goods and the retail and foodservice sectors.7 Whole Foods has acknowledged this consumer preference and continues to support the local community, with a continued direction of adding more local vendors and local products to its stores. Hoping to capitalize on popular consumer trends, U.S. supermarket chains have begun to supply specialty items offered at a competitive price point. Grocery stores are emulating Whole Foods Market’s successful formula of fresher items, larger produce selections, more natural and organic choices, expansive prepared foods and an enjoyable shopping experience in their own formats. The nation’s leading supermarket chains are all growing upscale niches. Wal-Mart, Safeway, A&P, Kroger’s, BJ’s and other mainstream groceries have bolstered their organic prepared food offerings in their aisles. 6 “Ethnic & Specialty Food Expo 2008.” 7 “Ethnic & Specialty Food Expo 2008.” 5/6/2009 5
  • 6.
    WHOLE FOODS MARKET:Strategic Company Analysis GROWTH STRATEGY Historical Expansion Whole Foods Market has seen rapid growth with 16 acquisitions in 24 years. In 1984, Whole Foods Market began its expansion out of Austin, expanding to Houston and Dallas, and later New Orleans in 1988. The company expanded to the West Coast with a store in Palo Alto, California in 1989 and fueled rapid growth by acquiring other natural foods chains throughout the 1990's: Wellspring Grocery of North Carolina, Bread & Circus of Massachusetts and Rhode Island, Mrs. Gooch's Natural Foods Markets of Los Angeles, Bread of Life of Northern California, Fresh Fields Markets on the East Coast and in the Midwest, Florida Bread of Life stores, Detroit area Merchant of Vino stores, and Nature's Heartland of Boston. Whole Foods Market started its third decade with additional acquisitions of Food for Thought in Northern California and Harry's Farmers Market stores in Atlanta. Whole Foods moved into Manhattan in 2001 and in 2002 expanded into Canada. The company entered the United Kingdom in 2004 with the acquisition of seven Fresh & Wild stores, opening its first full-sized store in June 2007 on the site of the old Barker's department store in Kensington High Street, West London.8 Wild Oats On February 21, 2007, Whole Foods Market, Inc. and competitor Wild Oats Markets Inc. announced the signing of a merger agreement under which Whole Foods Market, Inc. 8 “Our History.” <www.wholefoodsmarket.com> 5/6/2009 6
  • 7.
    WHOLE FOODS MARKET:Strategic Company Analysis would acquire Wild Oats Markets Inc.’s outstanding common stock in a cash tender offer of $18.50 per share, or approximately $565 million based on fully diluted shares. Under the agreement, Whole Foods Market, Inc. would also assume Wild Oats Markets Inc.'s existing net debt totaling approximately $106 million and 109 stores in 23 states and British Columbia, Canada. FTC Antitrust Case The FTC challenged the acquisition of Wild Oats Markets, Inc. arguing anticompetitive consequences. Prior to the August 28, 2007 completion of the acquisition, the FTC filed a motion in the United States District Court for the District of Columbia seeking a preliminary injunction to enjoin the acquisition and a complaint commencing an administrative proceeding challenging the acquisition. On August 16, 2007, the United States District Court for the District of Columbia denied the FTC's motion for a preliminary injunction. On July 29, 2008 the Court of Appeals reversed the District Court and remanded the case to the District Court for further proceedings. A settlement agreement, finalized on March 6, 2009, established that Whole Foods would itself of 31 Wild Oats stores in 12 states, including 19 stores that already have been closed, and one Whole Foods store. Whole Foods will also relinquish the rights to the Wild Oats brand, to be sold to a potential competitor. These terms are contingent on a third party’s ability to sell the properties; if they are not sold in a twelve month period Whole Foods will 5/6/2009 7
  • 8.
    WHOLE FOODS MARKET:Strategic Company Analysis be able to keep them. Employees at the stores that will be sold will either receive a guaranteed job offer in another store or an enhanced severance package from Whole Foods. Current Expansion Plans Planned new store openings for fiscal year 2009 were at a range of 25 to 30. However, given the current challenging economic environment, the number has been lowered to 15. To further scale back, in fiscal year 2008 the company terminated 13 leases for stores in development, and downsized nine leases by an average of 13,000 square feet each. As of November 5, 2008, Whole Foods had signed leases for 66 stores scheduled to open through fiscal year 2012. (See Attachment: Appendix 1) CHALLENGES Increasing Competition Competitors include but are not limited to local, regional, national and international supermarkets, natural food stores, warehouse membership clubs, and small specialty stores and restaurants. Whole Foods competes in many markets with privately held specialty grocery store chain headquartered in Monrovia, California, Trader Joe's, which offers similar organic goods and has also seen rapid growth in recent years. In addition to Trader Joe’s and 5/6/2009 8
  • 9.
    WHOLE FOODS MARKET:Strategic Company Analysis local organic food stores, the company is facing increasing competition from mainstream U.S. supermarket chains hoping to capitalize on popular consumer trends. Grocery stores are emulating Whole Foods Market’s successful formula of fresher items, larger produce selections, more natural and organic choices, expansive prepared foods and an enjoyable shopping experience in their own formats Supermarkets like Safeway, A&P, Kroger’s, BJ’s and other mainstream chains have begun to supply specialty items offered at a competitive price point. Wal-Mart Supermarkets are the sales leader in food sales, comprising $457 billion annually. But their market share is declining as discount and other mass-market formats multiply. “Supermarkets have struggled to stay viable, but are losing to supercenters,” explains Nick McCoy, senior consultant of Retail Forward, a Columbus, Ohio-based retail market tracker. Megamerchants have become a dominant force in grocery. Wal-Mart alone operates 1,866 supercenters with grocery departments—and that number could triple by 2010. Minneapolis’ Target Corp. plans to incorporate larger grocery sections into most of its 1,239 stores. Wal-Mart is the largest grocery retailer in the United States, with an estimated 20% of the retail grocery and consumables business. To take some of the market share from specialty stores, Wal-Mart has launched two new upscale endeavors, doubling organic produce and 5/6/2009 9
  • 10.
    WHOLE FOODS MARKET:Strategic Company Analysis dairy selections and opening a 217,000-square-foot store in Plano, Texas featuring a sushi bar, specialty foods and a wine department.9 The Safeway Lifestyle Pleasanton, Calif.-based Safeway, the nation’s third largest supermarket chain, emphasizes prepared foods and perishables at its Lifestyle stores. The Lifestyle format—set to comprise one-quarter of Safeway’s 1,775 U.S. stores by the end of 2006—differs from traditional Safeways with sushi stations, soup carts, larger delis and meat-carving counters as well as expanded wine departments and more organic products. Yet the model is deliberately flexible to allow individual stores to tailor offerings to their trading area. Safeway opened 21 new Lifestyle stores and completed 293 remodels to the upscale format in 2005. The company’s shares were up by the end of 2006, indicating that this rebranding campaign had a major impact on sale figures.10 Economic Recession During the summer of 2008, the company’s stocks and sales margins took a hit as a “perfect storm” of higher gas prices, a slowing economy, and higher food costs hit the US and inflation and growing unemployment diminished consumers’ purchasing power. Currently, in a recession environment, consumers are concerned with falling home prices, lower job security, and commodity inflation. 9 “Whole Foods Deals With Increased Competition.” The Gourmet Retailer. Nov. 9, 2006. 10 “Supermarkets Go Specialty.” <www.specialtyfood.com> 5/6/2009 10
  • 11.
    WHOLE FOODS MARKET:Strategic Company Analysis As the recession deepens, customers have returned to buying cheaper food. New and increasing price-sensitivity has driven grocers to offer deep discounts and price promotions, as well as forming new in-house discount brands. This sometimes creates cannibalization of existing sales, not to mention lower revenues and profit margins.11 Also troubling is the social effect that the recession is playing on customers. Shoppers are only too aware of the plight of businesses and their neighbors and bracing themselves for a long road to recovery. Out of fear for their own impending financial dilemmas, and respect for their unemployed compatriots, consumers are avoiding any products that might be considered lavish or more than a necessity. This “luxury shame” can cut sales of Whole Foods products becuase organic foods in general are perceived to be expensive. Organic foods are often seen as a personal indulgence for rich consumers, but consumers are less dismissive on fair-trade and locally-sourced products, which are also sold at premium prices, yet are distinguished as a way to do good for others. This public aversion to high prices and perceived luxury goods might possibly outlast the financial recession.12 This poses a number of problems for Whole Foods Market, which already carries a high-quality image that can deter cost-conscious consumers from shopping anywhere that is perceived as luxurious. Retailers are fighting over fewer food dollars being spent. 11 “Austerity Chic.” The Economist. 28 April 2009. 12 “Austerity Chic.” 5/6/2009 11
  • 12.
    WHOLE FOODS MARKET:Strategic Company Analysis Whole Foods took the following proactive measures to the response to the drop in sales and stock prices: implementation of cost-cutting measures (including the elimination of 306 positions), cut all discretionary capital expenditure, suspension of cash divided, and sale of $425 million of Series A Preferred Stock to affiliates of Leonard Green & Partners, LLP., in addition to the lowered number of planned new store openings. More recently, Whole Foods has implemented a new marketing strategy to combat the perception of high prices. The Whole Deal offers coupons—which the chain has never done before now—as well as meal ideas, recipes, and ways to go green. These brochures are found in stores and invite the shopper to save through price promotions. Some items include “3 for $3,” “Entertaining on a Budget,” “Seasonal Savings,” and “Budget-Conscious Recipes.” This new marketing campaign may entice customers to rethink Whole Foods Market; however, it reaches primarily existing shoppers since they are in-store promotions and they threaten to undermine Whole Foods’ reputation of high quality. Losses in the United Kingdom Whole Foods entered the United Kingdom in 2004 through the acquisition of seven Fresh & Wild stores. In June 2007, it opened its first full-size store, a total of 80,000 square feet. There was a lot of media buzz for the three-level store, built on the site of the old Barker's department store in Kensington High Street, West London. At the time, Whole Foods executives claimed that as many as forty stores might eventually be opened throughout 5/6/2009 12
  • 13.
    WHOLE FOODS MARKET:Strategic Company Analysis the United Kingdom. However, by September 2008, following the financial troubles of the company along with the rest of the global economy, Fresh & Wild had been reduced to four stores, all in London. In one year, the company reported losses of 9.9 million pounds ($18.4M) in the UK. Though many shoppers were looking, they did not seem to be buying. For serious food shopping, customers would go back to their own neighborhoods. One critic said that the store was “too Disneyland without being unique." 13 The poor economic conditions led to a decline in overall organic food shopping. One year ago, almost half of middle-class shoppers in Britain bought organic foods. This figure has decreased to a third this year, according to IGD, a grocery think-tank. Instead, shoppers are hunting for bargains, doing comparison shopping and going to cheaper food stores. In addition, the organic market in Britain is well-developed and established chains have a strong loyalty among longtime shoppers. Waitrose, Marks & Spencer and Tesco have all been selling organic goods for years and enjoy strong relationships with the local farmers. These stores’ brands are well-known and respected, and some critics accused Whole Foods of underestimating their competition in the UK market. Its core business of natural and organic foods is a category already found in the mainstream supermarkets—generally at a 13 “Whole Foods a Loser in London.” TreeHugger: A Discovery Company. 8 August 2008. <http://www.treehugger.com/files/2008/08/whole-fods-market-losing-profit.php.> Accessed April 14 2009. 5/6/2009 13
  • 14.
    WHOLE FOODS MARKET:Strategic Company Analysis lower price. The company seemed to be suffering from lack of differentiation, high price sensitivity and limited brand exposure.14 By Whole Foods Market’s 2008 Annual report, Mackey acknowledged the company’s financial struggles in the UK through his annual letter to stakeholders: Our Kensington store in London produced high sales during its first year; however, we were disappointed in our overall results in the U.K. We continue to believe there is great growth potential in the U.K. and are diligently seeking to improve all aspects of our operations there. We have closed one of our Fresh & Wild stores and expect steady year-over-year sales growth and improved financial performance at our Kensington store to drive a reduction in our operating losses. We hope to approach breakeven in fiscal year 2011.15 In February 2009, Whole Foods declared that Jeff Turnas, the regional president of the North Atlantic region—comprising all stores and facilities in Maine, Massachusetts, Rhode Island, Central Connecticut and the UK—would focus on the UK region as president. This reorganization has split the company’s North Atlantic region into two, signifying Whole Foods’ strategic dedication to turning the London stores around.16 14 “Whole Foods a Loser in London.” TreeHugger: A Discovery Company. 8 August 2008. <http://www.treehugger.com/files/2008/08/whole-fods-market-losing-profit.php.> Accessed April 14 2009. 15 1. “Whole Foods Market: 2008 Annual Report.” <http://www.wholefoodsmarket.com/company/annual-reports.php>. 16 “Whole Foods Suffers Losses At London Store.” The Independent. 21 February 2009. <http://www.independent.co.uk/news/business/news/whole-foods-suffers-losses-at-london- store-1628270.html>. 5/6/2009 14
  • 15.
    WHOLE FOODS MARKET:Strategic Company Analysis RECOMMENDATIONS In order to continue the company’s success under these challenging conditions, Whole Foods Market must take immediate actions to increase financial performance and maintain its competitiveness. Further Cost Cuts By far most expensive area in the cost structure is the labor cost. The company needs to reevaluate which services are highly valued in the store, such as well-trained customer service representatives, and which ones add less value, such as full-time artisans. For one, the full-service bakeries in the stores can be changed to self-service without deeply dissatisfying customers. Cutting the expenses that are not integral to the exceptional in-store experience will free up resources the company can use to bring value back to customers and shareholders. Increased PR and Marketing Whole Foods has spent much less on advertising and marketing than other supermarkets – only approximately 0.5% of its total sales in fiscal year 2008. Instead, it typically relied on word-of-mouth recommendations and testimonials from shoppers. Stores spend most of their marketing budgets on in-store marketing-related activities, including promotional signage and events such as local farmers’ markets, taste fairs, classes, tours and product samplings. While it is important to create an exceptional in-store experience for 5/6/2009 15
  • 16.
    WHOLE FOODS MARKET:Strategic Company Analysis customers, it should be a priority to first draw customers in, especially in a time that many shoppers do not think they can afford to shop at Whole Foods. The stores have found success in offering promotional coupons in stores, but these discounts should be more publicized through mass circulars. Whole Foods has made efforts to showcase its affordability through signage and in-store guides, but this needs to reach audiences outside of the stores. The company also needs to be careful not to diminish its reputation of quality and unique mission by over-promoting price discounts, rather, emphasizing its value and benefits, as well as its under-publicized charitable causes. Strategic Entry into New Markets No longer operating in an environment of aggressive growth, Whole Foods must plan carefully to maximize slow and steady growth opportunities rather than entering saturated markets and cannibalizing its existing stores. Twenty of the sixty-six stores in development will be located in California, a market already dominated by Trader Joe’s and impacted particularly negatively by one of the sharpest real estate downturns. The planned U.S. openings on the list are predominantly in regions that have already been penetrated by the chain, such as Illinois, which already has 16 stores and is scheduled to receive three more, totaling the Chicago locations to eight.17 In determining its long-term direction, the company should look to untapped regions that fit Whole Foods’ requisite location attributes—most importantly, density of college 17 “Our Stores.” <www.wholefoodsmarket.com> 5/6/2009 16
  • 17.
    WHOLE FOODS MARKET:Strategic Company Analysis graduates, as well as health-consciousness and middle to upper-income families. Cities without a presence of Whole Foods, or other major chain, with no current plans that are potential candidates for future expansion: Charlotte, NC, the 12th most educated city in the U.S.; Burlington, VT, with a well-educated population and named the US’s healthiest city in a CDC study; Richmond, VA and Cedar Rapids, IA, both homes to multiple universities, cultural and art centers, and popular local health/organic stores and restaurants; and Sioux Falls, S. Dakota, with a population of healthy, educated residents and 14 higher level institutions.18 Rebrand image for London stores The list of complaints about the flagship UK store include claims that the market is “horribly impersonal,” glamorous but humorless, pretentious, expensive, and more. With customers used to the familiarity and warmth of their local stores, and the brands of the chains they already shop at like Waitrose and Tesco, Whole Foods must establish itself as more than just another big supermarket chain. The company must develop the image of superior quality and ethical practices combined with one of family values. Like in the US, Whole Foods does not currently advertise much in the UK, and publicity for the company’s goodwill and demonstration of its value can go a long way. There is a place in the market for an upscale food retailer; British customers are enjoying Whole Foods’ prepared meals—one of its fastest-growing categories—especially 18 Mahoney, Sarah, Brad Edmonson. “AARP The Magazine's Healthiest Hometowns.” Nov. 2008. 5/6/2009 17
  • 18.
    WHOLE FOODS MARKET:Strategic Company Analysis on the busy Kensington business street. Marketing, as well as operations, should focus more on the convenience and quality of a lunch from Whole Foods, and the stores should expand these offerings. Currently, its UK competitors do not have the balance of indulgence and convenience in its deli and prepared foods offerings, and this is an area where Whole Foods can gain ground. Loyalty Club Whole Foods Market had traditionally avoided loyalty card membership programs that mainstream supermarkets use to encourage repeat shoppers through rewards and discounts in order to retain its image of quality and social-consciousness above all rather than price-consciousness. This is an important determination, and it is critical to the integrity of Whole Foods stores to keep that vision intact. However, in an environment of increased competition and declining budgets, the company must implement a program that convinces consumers to spend their limited funds at Whole Foods rather than its low-priced competitors. Whole Foods can do this by offering a reward tied to its company mission: for example, for every $150 a customer spends at Whole Foods, the company donates the amount required plant a tree, provide clean drinking water to a child in a developing country for a month, or provide a meal to a child in Rwanda, etc. on behalf of the customer. He or she could pick from Whole Foods’ existing causes (which already receive a significant percentage of the company’s net profits every year) and feel that his or her dollar is better 5/6/2009 18
  • 19.
    WHOLE FOODS MARKET:Strategic Company Analysis spent at Whole Foods. This will add even more value to the shopping experience and play into the company’s new marketing strategy of publicizing its philanthropy while balancing a message of affordability. 5/6/2009 19
  • 20.
    WHOLE FOODS MARKET:Strategic Company Analysis References 1. “A Big Delivery for Whole Foods.” Ben Steverman. Business Week (Online). New York:Nov 7, 2008. 2. “A Legacy of Sustainability” Katherine Field. Chain Store Age. New York:Dec 2008. Vol. 84, Iss. 12, p. 108 (1 pp.) 3. “Austerity Chic.” The Economist. 28 April 2009. <http://www.economist.com/business/displaystory.cfm?story_id=135660 33>. 4. “Ethnic & Specialty Food Expo 2008.” Accessed March 19, 2009. <http://www.ethnicandspecialtyfood.com/>. 5. “Organic Growth.” Anonymous. FSB : Fortune Small Business. New York:Mar 2009. Vol. 19, Iss. 2, p. 45 6. “Organic Growth.” Patricia Odell. Promo. Danbury:Nov 2008. Vol. 21, Iss. 11, p. 25 7. “Our Stores.” <www.wholefoodsmarket.com> 8. “Supermarkets Go Specialty.” <www.specialtyfood.com> 9. “Texas-based Whole Foods again one of 'best' places to work.” Anonymous. The Colorado Springs Business Journal. Colorado Springs:Jan 30, 2009. 10.“Whole Foods a Loser in London.” TreeHugger: A Discovery Company. 8 August 2008. <http://www.treehugger.com/files/2008/08/whole-fods- market-losing-profit.php.> Accessed April 14 2009. 11.“Whole Foods Deals With Increased Competition.” The Gourmet Retailer. Nov. 9, 2006. 12.“Whole Foods deli offers a whole lotta variety.” Anonymous. McClatchy - Tribune Business News. Washington:Mar 5, 2009. 13.“Whole Foods Market, Inc.; Whole Foods Market Voluntarily Re-Files Case in U.S. Court of Appeals for D.C. Circuit Charging Federal Trade Commission with Violating Constitutional Rights.” Anonymous. Economics & Business Week. Atlanta:Jan 31, 2009. p. 22 5/6/2009 20
  • 21.
    WHOLE FOODS MARKET:Strategic Company Analysis 14.“Whole Foods Market: 2008 Annual Report.” <http://www.wholefoodsmarket.com/company/annual-reports.php>. 15.“Whole Foods Market; Whole Foods Market Files Comments on Proposed FTC Regulations as "Unfair, Bad Policy and Radical Departure from Due Process Principles."” Anonymous. Economics & Business Week. Atlanta:Nov 15, 2008. p. 9 16.“Whole Foods Suffers Losses At London Store.” The Independent. 21 February 2009. <http://www.independent.co.uk/news/business/news/whole-foods- suffers-losses-at-london-store-1628270.html>. Accessed March 12, 2009. 17. “Whole Foods: Not Totally Broken.” Anonymous. Barron's. New York, N.Y.:Nov 24, 2008. Vol. 88, Iss. 47, p. 13 (1 pp.) 18. Mahoney, Sarah, Brad Edmonson. “AARP The Magazine's Healthiest Hometowns.” Nov. 2008. 5/6/2009 21
  • 22.
    WHOLE FOODS MARKET:Strategic Company Analysis Appendix 1 Store Locations/Growth Store locations as of September 2008—278 stores in 38 states and Washington DC, Canada, and the UK. Source: Whole Foods Market: 2008 Annual Report Historical store growth summary: 5/6/2009 22
  • 23.
    WHOLE FOODS MARKET:Strategic Company Analysis Source: Whole Foods Market: 2008 Annual Report Stores in Development Source: Whole Foods Market: 2008 Annual Report 5/6/2009 23
  • 24.
    WHOLE FOODS MARKET:Strategic Company Analysis Appendix 2 5/6/2009 24
  • 25.
    WHOLE FOODS MARKET:Strategic Company Analysis Appendix 3 5/6/2009 25
  • 26.
    WHOLE FOODS MARKET:Strategic Company Analysis Appendix 4 5/6/2009 26
  • 27.
    WHOLE FOODS MARKET:Strategic Company Analysis Appendix 5 5/6/2009 27