Why Patrons Hate Your Library's Website
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The document discusses common reasons patrons dislike library websites, such as difficulty finding information, poor adherence to web conventions, and misconceptions about user behavior. It criticizes outdated practices like the '3-click rule' and emphasizes the importance of effective information architecture. The author encourages libraries to stay current and understand user needs to improve their online presence.
Why Patrons Hate Your Library's Website
- 1. Why PATRONS HATE your library’s WEBSITE Laura Solomon Library Services Manager Ohio Public Library Information Network (OPLIN) [email protected] www.meanlaura.com
- 2. Not a happy patron
- 3. Why? •Can’t find things •Ignoring of conventions •Believing in myths
- 7. (I’m pretty sure this is copyrighted by Warner Brothers, but that’s not where I found it. Thank you in advance for not suing me.) “MINE!”
- 10. Where to START??
- 11. Libraries have a BIG problem with SEARCH
- 13. • 18 characters: mmmmmmmmmmmmmmmmmm • 27 characters: mmmmmmmmmmmmmmmmmmmmmmmmmmm
- 14. What’s wrong with this? Search this site: Search
- 16. Example Public Library • examplelibrary.org • www.examplelibrary.org
- 17. NOT
- 18. “Don’t you know that the people in “my” library’s area are different? Don’t you know they use the web an ENTIRELY different way than anywhere else? That I, and I alone, know how these folks work?” Bill Hardison, Technology Coordinator, Northwest Regional Library System, Ohio (Speaking tongue-in-cheek)
- 22. Example Public LibraryLogo HERE. Really.
- 26. The ”3-click rule” is utter nonsense. (Can we finally bury this one? Please??)
- 28. You are NOT like your users (You)
- 29. Here’s a quarter. You might need it.
- 31. Stop stuffing the nav Dropdown menus show "a fundamental misunderstanding of information architecture & how to apply it to web projects" Jamie Freeman, Director, Message web design
- 33. It does NOT take a committee http://www.flickr.com/photos/uk_parliament/3385208124/
- 34. What does this mean to me, Laura?
- 35. Stay current
- 37. Twitter: @laurasolomon Facebook: Facebook.com/laurasolomon Blog: What Does This Mean to Me, Laura? (http://www.meanlaura.com) Email: [email protected] Contact me: