Workforce Management Solution

Workforce Management Solution

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  12 06 09 03 WEB APPLICATIONFOR WORKFORCE MANAGEMENT SOLUTION Global IT Solutions An ISO 9001:2015 & ISO/IEC 27001:2013 PSI team partnered with a Workforce Management Solutions provider to develop a Web-based Application and expand its reach.
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  ABOUT THE CLIENT Theclient is a market leader specializing in easy to use workflow management software. The solutions are technologically innovative and provide comprehensive, flexible and best value solutions. CLIENT’S PRODUCT SOLUTION APPROACH & METHODOLOGY Workforce Management software provides a comprehensive suite of management tools to reduce labor costs, improve organizational efficiencies, enhance employee communication and optimize the performance of the workforce across locations. PRODUCT HIGHLIGHTS The client specializes in Time and Attendance, Rostering / Scheduling and Organisation Software. Their solutions have been successfully implemented in over 15,000 sites worldwide in various vertical markets. The Solution / Product being discussed, is a Workforce Management Software that provides lower staff labor costs while increasing productivity. Client was looking for a highly specialized software product engineering company. They needed a partner who could work as an extended team and follow the solution roadmap to deliver the changes on time. Another very important requirement was to maintain exactly the same design & navigation aspects of the desktop version. Most importantly, overlap with the Australian time zone was critical to ensure quick escalation & seamless communication process. Key Highlights of the approach PSI analyst and architect developed thorough understanding of the project during require- ment gathering and analysis phase. PSI team prepared all the essential documents like SRS, SDS, FDD, TDD and MPP. PSI team regularly interacted with the client for document reviews and sign-offs. The client could monitor the work progress through the live links at each project milestone. The project was delivered within the stipulated time frame with comprehensive unit, system & performance testing.
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  KEY BUSINESS CHALLENGES KEYTECHNICAL CHALLENGES To include major aspects of the organizational hierarchy, resource, time & labor management and Resource Scheduling in the software. To deliver a stable web based version of the product for greater market reach, backed with robust architecture to enable high performance. Maintain the design & navigation aspects of the application’s desktop version for familiarity, usability & richness of the UI. Overlap with the client country’s time zone was critical for quick escalation & seamless communication process with the client. The major challenge was to precisely maintain the same design & navigation aspects of the existing desk- top software version. Minimal number of bugs/issues reported against the delivered releases. ACHIEVEMENTS Successfully rolled out the Web Application of the Workforce Management Solution software. Successfully completed all the additional features requested by the client within timelines. The delivered product quality and efficiency resulted in long term association with the client. Subsequently we have been associated with the client on various other software projects.
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  Framework Front End App Server Database Platforms Browsers DevelopmentTools Design Tools .NET Framework 4.0 XAML, HTML, JavaScript IIS MS-SQL Server 2008 Windows Server 2012 IE 9+, Safari, Firefox, Chrome Visual Studio 2012 used as the development tool for integrated development environment (IDE). Extensive use of SVN tool for our source control needs. MS-Project 2007 is used for project planning and Adobe Acrobat PDF is used to generate deliverable documents. Expression blend and Corel Draw for all graphical needs. C# and .NET Framework 3.5 and 4.0 as main development platforms WCF MVC 4 Development Platforms TECHNOLOGY DEPLOYED ABOUT PSI Pratham Software (PSI) is a global IT services company (with established ISO 9001:2015 & ISO/IEC 27001:2013 practices) providing software product development, consulting and outsourcing solutions to enterprises worldwide. While providing a wide range of solutions, we focus on Outsourced Product Development (OPD), Business Process Management (BPM), Application Development and Maintenance (AMD) and Content Engineering. Our extensive experience in OPD helps us build strong relationships with Independent Software Vendors (ISVs), as we work with them throughout the product development lifecycle. In terms of technology and platform, we work across all major technologies such as Microsoft, Java and Open source and have capabilities and experience in developing solutions for web, mobile, Cloud and social media. For Enterprise customers, in addition to Process Automation, we also offer development and support services in BI and DWH. PROJECT HIGHLIGHTS Client A Market Leading Workforce Management Solution Location Australia Industry Workforce Management Solution/Enterprise Product/B2B Project Duration Dec 2013- Dec 2014 Team Size 5 Delivery Model Retainership Engagement Model Offshore 21860, Via Regina, Saratoga, California 95070 USA | Ph:(408) 898-4846 | Fax: (408) 867-0666 G1-265-266, RIICO Industrial Area, EPIP, Sitapura, Jaipur 302022, India | Ph: (91)141-6690000 www.thePSI.com All PSI products and services mentioned herein as well as their respective logos are trademarks or registered with PSI. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only.The content is subject to change without notice. This content is provided by PSI for informational purposes only, without representation or warranty of any kind, and PSI shall not be liable for errors or omissions with respect to the content.