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Workshop template – swimlane map

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This document appears to be a swimlane map for an emotional journey analysis of a client's project. It includes the date, client, project number, touchpoint descriptions/jobs, stakeholders involved in the process, communication channels used, sub-stages of the process, and proposed concepts or solutions.

Marketing
Related topics:
Service Design Insights • Enhancing Customer Experience
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SWIMLANE MAP EMOTIONALJOURNEY DATE CLIENT PROJECT# TOUCHPOINTDESCRIPTION/JOBS STAKEHOLDERS/STORYBOARD CHANNELS SUB-STAGENAMESTAGE CONCEPT Marc Stickdorn,Jakob Schneider, Klaus Schwarzenberger — www.mrthinkr.com

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Workshop template – swimlane map

  • 1. SWIMLANE MAP EMOTIONALJOURNEY DATE CLIENT PROJECT# TOUCHPOINTDESCRIPTION/JOBS STAKEHOLDERS/STORYBOARD CHANNELS SUB-STAGENAMESTAGE CONCEPT Marc Stickdorn,Jakob Schneider, Klaus Schwarzenberger — www.mrthinkr.com