Writing Effectively
- 1. Writing, to me, is simply thinking through my fingers. - Issac Asimov UNIT-Iii UNIT-Viii Prepared By:-Ms. Mali Sunayana M. Asst.Professor Subject:- Communication Skills Sahyadri College of Pharmacy, Methwade, Sangola 1
- 2. Subject Line Subject Line - keep it short and simple Reader should know what’s inside even without opening Very important section of any email Start with project acronym. For eg;) CKC, BBFarm, TCS ● Use Follow Up: for follow up emails 2 Prof.Mali Sunayana
- 3. To - CC - BCC To - ensure you address to the correct person(s) while composing a new one and replying Cc - copy emails to necessary workersand managers Bcc - use it only inneed 3 Prof.Mali Sunayana
- 4. Body - Big Start Hello/Dear/Hi Use Dear with first name of the person Use Dear with Mr./Ms./Mrs. and family name Use the addressee name or team name to start with Don’t just start with Hi, as it looks odd Just mention name in continuous emails ● Eg:- Mathews, Michelle, 4 Prof.Mali Sunayana
- 5. Body - Big Start Eg:- Hi Mark, Hi Nexcess Team, Hi Payodians Eg:- Mathews, Michelle, Full name: Fred Alen Use: Dear Mr. Alen / Dear Fred / Hi Fred 5 Prof.Mali Sunayana
- 6. Body - Begin with a greeting Begin with warm wish for the day Just a note on their last weekend Festival or holiday Ask if they are well 6 Prof.Mali Sunayana
- 7. Body - greeting phrases Good morning/afternoon/evening I/We hope you had a great weekend I/We hope your christmas brought loads of joy and peace. I/We hope you are doing well/great I hope this email finds you in good shape 7 Prof.Mali Sunayana
- 8. Body - Critical part Vital information goes first Keep your language clear and understandable by the reader Use separate paras for different topics to avoid lengthy one. First time - brief about you Sound polite 8 Prof.Mali Sunayana
- 9. Body - Critical part - Samples Acknowledge the email if it will take more time to get / complete what is asked for 9 Prof.Mali Sunayana
- 10. Closing Remarks Ask for queries Ask for help/support Inform that you are waiting for the reply/feedback Thank the reader Ask sorry for being late 10 Prof.Mali Sunayana
- 11. Closing Remarks - Phrases Please let us/me know if you have any further questions We would be glad to assist you if we can be of any further help. We look forward to hearing your feedback/approval. 11 Prof.Mali Sunayana
- 12. Closing Remarks - Phrases Thank you for your patience and cooperation Thank you for your consideration If you have any questions or concerns, don’t hesitate to let me know We will wait to hear back from you on the estimate. ● Sorry for the inconvenience 12 Prof.Mali Sunayana
- 13. Closing Remarks - Sample 13 Prof.Mali Sunayana
- 14. Closing Remarks - Sample 14 Prof.Mali Sunayana
- 15. Closings Use a formal closings Use this to convey thanks or respect Eg:- Regards, Best regards, Thank you Don’t use same closing for all emails Avoid using thanks to client communication as it’s informal use thank you instead Your name - How you want to be addressed? 15 Prof.Mali Sunayana
- 16. Email Writing - DO’s Reply/acknowledge and then work Reply to all emails addressed to you Be polite always (never write an email in anger) Proofread at least once by yourself/colleague Received login info - verify before reply to save some time Use proper Grammar 16 Prof.Mali Sunayana
- 17. Email Writing - DO’s Use Date/Timezones Keep the client informed on the status Faults - admit it first Include a signature (3 liner) while writing to companies to look more professional 17 Prof.Mali Sunayana
- 18. Email Writing - DON'Ts Don’t use abbreviations, emojis and shortcuts Avoid informal words like yeah, wanna, gotcha Don’t use a word if you are unsure what it means 18 Prof.Mali Sunayana
- 19. 1. A Text book of Communication Skills by the author Sambhaji K. Budhavale Technical Publications Page No.8.1-8.5 2. https://pgims.hktechnical.com 3. www.google.com 19 Prof.Mali Sunayana